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Chevrolet Equinox Owner Manual - 2012 Black plate (1,1)
Customer Information 13-1
Customer
Information
Customer Information
Procedure . . . . . . . . . . . . . . . . . . 13-1
Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-5
Program . . . . . . . . . . . . . . . . . . . . 13-6
Program . . . . . . . . . . . . . . . . . . . . 13-6
Appointments . . . . . . . . . . . . . . 13-8
Program . . . . . . . . . . . . . . . . . . . . 13-9
Collision Damage Repair . . . 13-10
Ordering Information . . . . . . 13-13
Reporting Safety Defects
Reporting Safety Defects to the United States
Government . . . . . . . . . . . . . . . 13-14
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-14
General Motors . . . . . . . . . . . 13-15
Vehicle Data Recording and
Privacy
Privacy . . . . . . . . . . . . . . . . . . . . 13-15
Event Data Recorders . . . . . . 13-15
. . . . . . . . . . . . . . . . . . . . 13-16
Navigation System . . . . . . . . . 13-16
Identification (RFID) . . . . . . . 13-17
Statement . . . . . . . . . . . . . . . . . 13-17
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are important to your dealer and to
Chevrolet. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level.
If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of your dealership or the general manager.
Chevrolet Equinox Owner Manual - 2012 Black plate (2,1)
13-2 Customer Information
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STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by your dealership without further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English), or 1-800-263-7854 (French).
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We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance representative:
Vehicle Identification
Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Chevrolet, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first.
STEP THREE — U.S. Owners:
Both General Motors and your dealer are committed to making sure you are completely satisfied with the new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business
Bureau (BBB) Auto Line
®
Program to enforce your rights.
The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within
40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.
You may contact the BBB Auto Line
Program using the toll-free telephone number or write them at the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100 www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.
Chevrolet Equinox Owner Manual - 2012 Black plate (3,1)
STEP THREE — Canadian
Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada
Limited wants you to be aware of its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.
For further information concerning eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French), or write to:
The Mediation/Arbitration Program c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied by the Vehicle Identification
Number (VIN).
Customer Information 13-3
Customer Assistance
Offices
Chevrolet encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Chevrolet, the letter should be addressed to:
United States
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170 www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Chevrolet Equinox Owner Manual - 2012 Black plate (4,1)
13-4 Customer Information
Canada
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7 www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Mexico, Central America, and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands)
General Motors de Mexico, S. de
R.L. de C.V.
Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada
C.P. 11520, Mexico, D.F.
01-800-466-0800
Long Distance: 011-52-53 29 0800
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones
(TTYs), Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user in the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Chevrolet Equinox Owner Manual - 2012 Black plate (5,1)
Online Owner Center
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Manage your vehicle (U.S.) at chevrolet.com. Click on
"Owners," then "Manage My
Chevrolet/Owners Login."
Information and services customized for your specific vehicle — all in one convenient place.
Digital owner manual, warranty information, and more.
Storage for online service and maintenance records.
Chevrolet dealer locator for service nationwide.
Exclusive privileges and offers.
Recall notices for your specific vehicle.
OnStar and GM Cardmember
Services Earnings summaries.
Other Helpful Links
Chevrolet — www.chevrolet.com
Chevrolet Merchandise — www.chevymall.com
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Help Center — www.chevrolet.com/ pages/mds/helpcenter/faq.do
FAQ
Contact Us
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Chevrolet Owner Centre
(Canada) chevroletowner.ca
Take a trip to the Chevrolet Owner
Centre:
Chat live with online help representatives.
Use the Vehicle Tools section.
Access third party enthusiast sites and social media networks.
Customer Information 13-5
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Locate owner resources such as lease-end, financing, and warranty information.
Retrieve your favorite articles, quizzes, tips and multimedia galleries organized into the
Features and Auto Care
Sections.
Download the owner manual for your vehicle, quickly and easily.
Find the
Chevrolet-recommended maintenance services for your vehicle.
Chevrolet Equinox Owner Manual - 2012 Black plate (6,1)
13-6 Customer Information
GM Mobility
Reimbursement Program
This program is available to qualified applicants for cost reimbursement of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle.
For more information on the limited offer, visit www.gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.
‐ purchased vehicles, call
1 ‐ 800 ‐ 243 ‐ 8872; (Text Telephone
(TTY): 1 ‐ 888 ‐ 889 ‐ 2438) .
For Canadian ‐ purchased vehicles, call 1-800-268-6800 .
Service is available 24 hours a day,
365 days a year.
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Calling for Assistance
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When calling Roadside Assistance, have the following information ready:
Your name, home address, and home telephone number.
Telephone number of your location.
Location of the vehicle.
Model, year, color, and license plate number of the vehicle.
Odometer reading, Vehicle
Identification Number (VIN), and delivery date of the vehicle.
Description of the problem.
Chevrolet Equinox Owner Manual - 2012 Black plate (7,1)
Customer Information 13-7
Coverage
Services are provided up to 5 years/
160 000 km (100,000 mi), whichever comes first.
In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered.
Roadside Assistance is not a part of the New Vehicle Limited Warranty.
Chevrolet and General Motors of
Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification.
Chevrolet and General Motors of
Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times.
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Services Provided
Emergency Fuel Delivery:
Delivery of enough fuel for the vehicle to get to the nearest service station.
Lock ‐ Out Service: Service to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar.
For security reasons, the driver must present identification before this service is given.
Emergency Tow from a Public
Road or Highway: Tow to the nearest Chevrolet dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in the sand, mud, or snow.
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Flat Tire Change: Service to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty.
Battery Jump Start: Service to jump start a dead battery.
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Services Not Included in
Roadside Assistance
Impound towing caused by violation of any laws.
Legal fines.
Mounting, dismounting, or changing of snow tires, chains, or other traction devices.
Towing or services for vehicles driven on a non-public road or highway.
Chevrolet Equinox Owner Manual - 2012 Black plate (8,1)
13-8 Customer Information
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Services Specific to
Canadian-Purchased Vehicles
Fuel Delivery: Reimbursement is approximately $5 Canadian.
Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service.
Lock-Out Service: Vehicle registration is required.
Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route. There is a limit of six requests per year.
Additional travel information is also available. Allow three weeks for delivery.
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Trip Interruption Benefits and
Assistance: Must be over
250 kilometers from where your trip was started to qualify.
General Motors of Canada
Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help to make arrangements and explain how to receive payment.
Alternative Service: If assistance cannot be provided right away, the Roadside
Assistance advisor may give permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance.
Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience.
If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call your dealership, let them know this, and ask for instructions.
If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same-day repair.
Chevrolet Equinox Owner Manual - 2012 Black plate (9,1)
Customer Information 13-9
Courtesy Transportation
Program
To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy
Transportation, a customer support program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada), extended powertrain, and/or hybrid ‐ specific warranties in both the U.S. and Canada.
Several Courtesy Transportation options are available to assist in reducing inconvenience when warranty repairs are required.
Courtesy Transportation is not a part of the New Vehicle Limited
Warranty. A separate booklet entitled “ Warranty and Owner
Assistance Information ” furnished with each new vehicle provides detailed warranty coverage information.
Transportation Options
Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer one of the following:
Shuttle Service
Shuttle service is the preferred means of offering Courtesy
Transportation. Dealers may provide shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one ‐ way or round ‐ trip shuttle service within reasonable time and distance parameters of your dealer's area.
Public Transportation or Fuel
Reimbursement
If the vehicle requires overnight warranty repairs, and public transportation is used instead of your dealer's shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by
GM for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs.
Chevrolet Equinox Owner Manual - 2012 Black plate (10,1)
13-10 Customer Information
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if the vehicle is kept for an overnight warranty repair.
Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements.
Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc.
You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair.
It may not be possible to provide a like vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy
Transportation arrangements will be administered by appropriate dealer personnel.
General Motors reserves the right to unilaterally modify, change, or discontinue Courtesy
Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.
Collision Damage Repair
If the vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish the vehicle resale value, and safety performance can be compromised in subsequent collisions.
Collision Parts
Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which the vehicle was originally built. Genuine GM
Collision parts are the best choice to ensure that the vehicle's designed appearance, durability, and safety are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Chevrolet Equinox Owner Manual - 2012 Black plate (11,1)
Customer Information 13-11
Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle.
A recycled original equipment GM part may be an acceptable choice to maintain the vehicle's originally designed appearance and safety performance; however, the history of these parts is not known. Such parts are not covered by the GM New
Vehicle Limited Warranty, and any related failures are not covered by that warranty.
Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for the vehicle.
As a result, these parts may fit poorly, exhibit premature durability/ corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by the GM New Vehicle
Limited Warranty, and any vehicle failure related to such parts is not covered by that warranty.
Repair Facility
GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer may have a collision repair center with GM-trained technicians and state ‐ of ‐ the ‐ art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment.
Insuring the Vehicle
Protect your investment in the GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms.
Many insurance policies provide reduced protection to the GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts.
When purchasing insurance, we recommend that you ensure that the vehicle will be repaired with GM original equipment collision parts.
If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier.
If the vehicle is leased, the leasing company may require you to have insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement parts. Read the lease carefully, as you may be charged at the end of the lease for poor quality repairs.
Chevrolet Equinox Owner Manual - 2012 Black plate (12,1)
13-12 Customer Information
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If a Crash Occurs
If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of.
Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer.
Give only the necessary information to police and other parties involved in the crash.
For emergency towing see
Roadside Assistance Program on page 13 ‑ 6
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Gather the following information:
Driver name, address, and telephone number.
Driver license number.
Owner name, address, and telephone number.
Vehicle license plate number.
Vehicle make, model, and model year.
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Vehicle Identification
Number (VIN).
Insurance company and policy number.
General description of the damage to the other vehicle.
Choose a reputable repair facility that uses quality replacement parts.
See “ Collision Parts ” earlier in this section.
If the airbag has inflated, see
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Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take the vehicle there, or have it towed there.
Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by the GM vehicle warranty.
Insurance pays the bill for the repair, but you must live with the repair.
Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with the repair professional, and insist on
Genuine GM parts. Remember, if the vehicle is leased, you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost.
If another party's insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company's collision policy repair limits, as you have no contractual limits with that company.
In such cases, you can have control of the repair and parts choices as long as the cost stays within reasonable limits.
Chevrolet Equinox Owner Manual - 2012 Black plate (13,1)
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis and repair information on the engines, transmission, axle, suspension, brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins give additional technical service information needed to knowledgeably service
General Motors cars and trucks.
Each bulletin contains instructions to assist in the diagnosis and service of the vehicle.
Owner Information
Owner publications are written specifically for owners and intended to provide basic operational information about the vehicle. The
Owner Manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Booklet.
RETAIL SELL PRICE:
$35.00 (U.S.) plus handling and shipping fees.
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and shipping fees.
Customer Information 13-13
Current and Past Models
Technical Service Bulletins and
Manuals are available for current and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday – Friday
8:00 AM – 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Chevrolet Equinox Owner Manual - 2012 Black plate (14,1)
13-14 Customer Information
Reporting Safety
Defects
Reporting Safety Defects to the United States
Government
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov
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Reporting Safety Defects to the Canadian
Government
If you live in Canada, and you believe that the vehicle has a safety defect, notify Transport Canada immediately, and notify General
Motors of Canada Limited. Call
Transport Canada at
1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
80 rue Noel
Gatineau, QC J8Z 0A1
Chevrolet Equinox Owner Manual - 2012 Black plate (15,1)
Customer Information 13-15
Reporting Safety Defects to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like this, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
This GM vehicle has a number of sophisticated computers that record information about the vehicle ’ s performance and how it is driven.
For example, the vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy airbags in a crash, and, if so equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help your dealer technician service the vehicle. Some modules may also store data about how you operate the vehicle, such as rate of fuel consumption or average speed.
These modules may also retain the owner ’ s personal preferences, such as radio presets, seat positions, and temperature settings.
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Event Data Recorders
This vehicle has an Event Data
Recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle's systems performed. The
EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record such data as:
How various systems in the vehicle were operating.
Whether or not the driver and passenger safety belts were buckled/fastened.
How far, if at all, the driver was pressing the accelerator and/or brake pedal.
How fast the vehicle was traveling.
Chevrolet Equinox Owner Manual - 2012 Black plate (16,1)
13-16 Customer Information
This data can help provide a better understanding of the circumstances in which crashes and injuries occur.
Important: EDR data is recorded by the vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) is recorded.
However, other parties, such as law enforcement, could combine the
EDR data with the type of personally identifying data routinely acquired during a crash investigation.
To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR.
GM will not access this data or share it with others except: with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee; in response to an official request by police or similar government office; as part of
GM's defense of litigation through the discovery process; or, as required by law. Data that GM collects or receives may also be used for GM research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a specific vehicle or vehicle owner.
OnStar
®
If the vehicle is equipped with an active OnStar system, that system may also record data in crash or near crash ‐ like situations. The
OnStar Terms and Conditions provides information on data collection and use and is available at www.onstar.com (U.S.) or www.onstar.ca (Canada), or by pressing the Q button and speaking to an advisor. See
for more information.
Navigation System
If the vehicle has a navigation system, use of the system may result in the storage of destinations, addresses, telephone numbers, and other trip information. Refer to the navigation manual for information on stored data and for deletion instructions.
Chevrolet Equinox Owner Manual - 2012 Black plate (17,1)
Customer Information 13-17
Radio Frequency
Identification (RFID)
RFID technology is used in some vehicles for functions such as tire pressure monitoring and ignition system security, as well as in connection with conveniences such as key fobs for remote door locking/ unlocking and starting, and in-vehicle transmitters for garage door openers. RFID technology in
GM vehicles does not use or record personal information or link with any other GM system containing personal information.
Radio Frequency
Statement
This vehicle has systems that operate on a radio frequency that comply with Part 15 of the Federal
Communications Commission (FCC) rules and with Industry Canada
Standards RSS ‐ GEN/210/220/310.
Operation is subject to the following two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including interference that may cause undesired operation of the device.
Changes or modifications to any of these systems by other than an authorized service facility could void authorization to use this equipment.
Chevrolet Equinox Owner Manual - 2012
13-18 Customer Information
2
NOTES
Black plate (18,1)
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