Problem Solving. HP LaserJet 5100 Printer series
Oglas
Oglas
Problem Solving
Overview
Clear paper jams:
This chapter will help you to troubleshoot and solve printer problems.
Occasionally, paper can jam during printing. This section will help you to locate paper jams, properly clear them from the printer, and solve repeated paper jams.
Understand printer messages:
Many different messages can appear on the printer’s control panel display. Some messages tell the printer’s current status, such as INITIALIZING . Other messages require an action, such as CLOSE TOP COVER . Many of these messages are self-explanatory. However, some messages indicate a problem with the printer, or require further action or description.
This section lists these types of messages, and tells what to do if a message persists.
Correct output quality problems:
The printer should produce print jobs of the highest quality. If print jobs do not look sharp and clear, defects such as lines, specks, or smears appear on the page, or paper is wrinkled or curled, use this section to troubleshoot and solve the output quality problem.
Determine printer problems:
Check printer configuration:
Before you can fix a printer problem, you must understand where the problem lies. Use the flowchart in this section to determine the printer problem, and then follow the corresponding troubleshooting suggestions.
From the printer, you can print information pages, which give details about the printer and its configuration.
4
Chapter 4: Problem Solving 57
ENWW
Note
Clearing Paper Jams
If the printer’s control panel displays a paper jam message, look for
paper in the locations indicated in Figure 15, then see the procedure
for clearing the paper jam. You might need to look for paper in other locations than indicated in the paper jam message. If the location of the paper jam is not obvious, look first in the top cover area.
When clearing paper jams, be very careful not to tear the paper. If a small piece of paper is left in the printer, it could cause additional
jams. If paper jams are a recurring problem, see page 62.
A paper jam message might also display if the rear door is open.
The top cover of the printer must be opened and then closed to clear a paper jam message.
Paper jams can occur at the following locations:
Output areas
(top and rear)
Top cover area
Input tray areas
Figure 15 Paper Jam Locations
Note Loose toner might remain in the printer after a paper jam, but the toner should clear after a few sheets are printed.
58 Chapter 4: Problem Solving
ENWW
ENWW
Clearing Jams from the Input Tray Areas
Note
To remove paper from the Tray 1 area, slowly pull the paper out of the printer.
For all other trays, follow the steps below.
1 Slide the tray out of the printer, and remove any damaged paper from the tray.
2 If the edge of the paper is visible in the feed area, slowly pull the paper down and out of the printer. If the paper is not visible, look in the top
Note
Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the top cover
3 Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides.
4 Open and close the top cover to clear the paper jam message.
If a paper jam message persists, there is still paper in the printer. Look for
paper in another location (page 58).
Chapter 4: Problem Solving 59
Clearing Jams from the Top Cover Area
1 Open the top cover and remove the print cartridge.
Caution
To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.
2 Use the green handles to lift the paper access plates.
3 Slowly pull the paper out of the printer. Do not tear the paper!
Note
Avoid spilling loose toner. Using a dry, lint-free cloth, clean any loose toner that might have fallen into the printer
If loose toner falls into the printer, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed.
If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.)
4 Close the paper access plates, replace the print cartridge, and close the top cover.
If a paper jam message persists, there is still paper in the printer. Look for
paper in another location (page 58).
60 Chapter 4: Problem Solving
ENWW
ENWW
Clearing Jams from the Output Areas
Note
If paper is jammed in the top output area, but most of the paper is still inside the printer, it is best to remove it through the rear door.
1 Push in the two gray latches to release the rear door.
2 Push down the green paper release levers.
3 Grasp both sides of the paper, and slowly pull the paper out of the printer. (There might be loose toner on the paper. Be careful not to spill it on yourself or into the printer.)
Note
If paper is difficult to remove, try opening the top cover and removing the print cartridge to release pressure on the paper.
4 Close the rear door. (The levers automatically return to their original positions when the rear door is closed.) Open and close the top cover to clear the paper jam message.
If a paper jam message persists, there is still paper in the printer. Look for
paper in another location (page 58).
Chapter 4: Problem Solving 61
Solving Repeated Paper Jams
If paper jams occur frequently, try the following:
• Check all the paper jam locations. A piece of paper might be stuck
somewhere in the printer. (See page 58.)
• Check that paper is correctly loaded in the trays, that the trays are correctly adjusted for the loaded paper size, and that the trays are not
overfilled. (See the sections on loading paper, starting on page 24.)
• Check that Tray 2 is completely inserted into the printer. (If the tray is opened during a print job, this might cause a paper jam.)
• Check that all covers and doors are closed. (If a cover or door is opened during a print job, this might cause a paper jam.)
• Try printing to a different output bin (page 20).
• The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack.
• If you are printing from Tray 1, try feeding fewer sheets of paper or fewer envelopes at a time.
• If you are printing small sizes (such as index cards), make sure the paper
is oriented correctly in the tray (page 36).
• Turn over the stack of paper in the tray. Also try rotating the paper 180°.
• Try rotating paper (such as perforated or multi-sheet forms and labels) to
feed through the printer from a different orientation (page 33).
• Check the quality of the paper being printed. Damaged or irregular paper should not be used.
• Use only paper that meets HP specifications (pages A-2 through A-12).
• Do not use paper that has already been used in a printer or copier. (Do not print on both sides of envelopes, transparencies, vellum, or labels.)
• Check that the power supplied to the printer is steady, and meets printer
• Clean the printer (page 54).
• Contact an HP-authorized service or support provider to perform routine printer maintenance. (See the telephone support flyer included with the printer.)
62 Chapter 4: Problem Solving
ENWW
Note
Understanding Printer Messages
The following table explains messages that might display on the printer’s control panel. Printer messages and their meanings are listed in alphabetical order, with numbered messages following.
If a message persists:
•
If a message persists requesting that you load a tray, or if a message indicates that a previous print job is still in the printer’s memory, press [Go] to print or press [Cancel Job] to clear the job from the printer’s memory.
•
If a message persists after performing all of the recommended actions, contact an HP-authorized service or support provider.
(See the telephone support flyer included with the printer.)
Not all messages are described in this user’s guide (many are self-explanatory).
Some printer messages are affected by the Auto Continue and
Clearable Warning settings from the Configuration Menu in the
printer’s control panel (page B-13).
Printer Messages
Message
ACCESS DENIED
MENUS LOCKED
Explanation or Recommended Action
The printer control panel function you are trying to access has been locked to prevent unauthorized access.
CHECKING PAPER
PATH
CHOSEN LANGUAGE
NOT AVAILABLE
The engine is rolling its rollers to check for possible paper jams.
A print job requested a printer language that does not exist in the printer. The job will not print and will be cleared from memory.
Print the job using a driver for a different printer language, or add the requested language to the printer (if available).
Press [Go] to continue.
The top cover is open and must be closed for printing to continue.
CLOSE TOP COVER
FLASH n
INITIALIZING alternates with
DO NOT POWER OFF
The flash DIMM can take a long time to initialize the first time that it is used.
ENWW
Chapter 4: Problem Solving 63
Printer Messages (Continued)
Message
FLASH DEVICE
FAILURE
FLASH FILE
OPERATION FAILED
Explanation or Recommended Action
The flash DIMM had a critical failure and no longer can be used.
Remove the flash DIMM and replace it with a new one.
The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent directory.
Delete files from the flash DIMM or add another one. Download or delete fonts. (See the software help for more information.)
FLASH FILE
SYSTEM IS FULL
FLASH IS
WRITE PROTECTED
INSTALL TONER
CARTRIDGE
INSTALL TRAY x
The flash DIMM is protected, and no new files can be written to it.
The print cartridge has been removed and must be replaced for printing to continue.
LOADING
PROGRAM <number> alternates with
DO NOT POWER OFF
MANUALLY FEED
[TYPE] [SIZE]
MEMORY FULL
STORED DATA LOST
The printer is unable to print the current job, because the specified tray ( x ) is open or not inserted correctly.
Re-insert the specified tray.
Programs and fonts can be stored on the printer’s file system. At bootup time these entities are loaded into RAM. (These entities can take a long time to load into RAM depending on the size and number of entities being loaded.) The <number> specifies a sequence number indicating the current program being loaded.
Load the requested paper into Tray 1.
Press [Go] if the desired paper is already loaded in Tray 1.
Press [-Value+] to scroll through the available types and sizes. Press
[Select] to accept the alternate type or size.
There is no available memory in the printer. The current job might not print correctly and some resources (such as downloaded fonts or macros) might have been deleted.
You might want to add more memory to the printer (page C-1).
MEMORY SETTINGS
CHANGED
The printer changed its memory settings because it did not have enough memory to use the previous settings for I/O Buffering and
Resource Saving. This usually occurs after removing memory from the printer, or adding a printer language.
You might want to change memory settings for I/O Buffering and
Resource Saving (although default settings are usually best) or add
more memory to the printer (page C-1).
64 Chapter 4: Problem Solving
ENWW
Printer Messages (Continued)
Message
MEMORY SHORTAGE
JOB CLEARED
MEMORY SHORTAGE
PAGE SIMPLIFIED
MOPY PAGE TOO
COMPLEX alternates with
PRESS GO TO
CONTINUE
OFFLINE
OUTPUT BIN FULL
CLEAR (BIN nnn) n (bin name)
Explanation or Recommended Action
The printer did not have enough free memory to print the entire job.
The remainder of the job will not print and will be cleared from memory.
Press [Go] to continue.
Change the Resource Saving setting from the printer’s control panel
(page C-5) or add more memory to the printer (page C-1).
The printer had to compress the job in order to fit it in available memory. Some data loss might have occurred.
Press [Go] to continue.
You might want to add more memory to the printer (page C-1).
The data (dense text, rules, raster or vector graphics) sent to the printer was too complex.
Press [Go] to print the transferred data. (Some data might be lost.)
If this message appears often, simplify the print job.
Press [Go] to place the printer online.
The output bin is full and needs to be emptied.
PERFORM PRINTER
MAINTENANCE
RESEND UPGRADE
TRAY x EMPTY
Hewlett-Packard recommends that only HP-authorized service technicians service the printer. However, you can perform most routine maintenance. When the PERFORM PRINTER MAINTENANCE message appears on the control panel, you will need to purchase a printer maintenance kit and install the new parts.
There is an error in the printer’s flash firmware. Resend a valid firmware image.
Load the empty tray ( x ) to clear the message.
If you do not load the specified tray, the printer will continue printing from the next available tray, and the message will continue to display.
ENWW
Chapter 4: Problem Solving 65
Printer Messages (Continued)
Message
TRAY x LOAD
[TYPE] [SIZE]
Explanation or Recommended Action
Load the requested paper into the specified tray ( x
). (See the sections on loading paper, starting on page 24.)
Ensure that the trays are correctly adjusted for size. The size displayed on the front of the paper tray must match the size of paper loaded in the tray. The tray type settings (and size for Tray 1) must be
set from the printer’s control panel (page 43).
If you are trying to print A4 or letter size paper, and this message appears, make sure the default paper size is set correctly from the
Printing Menu in the printer’s control panel.
Press [Go] to print from the next available tray.
Press [-Value+] to scroll through the available types and sizes. Press
[Select] to accept the alternate type or size.
TRAY 2 LOAD
LEGAL
(or similar messages requesting that you load paper)
Load the requested paper into the indicated tray, or press [Select] to override the message and to print on a loaded paper size.
If printing does not continue, press [Go] .
UNSUPPORTED SIZE
IN TRAY [YY]
An external paper handling device detected an unsupported paper size. The printer will go offline until the condition is corrected.
USE [TYPE]
[SIZE] INSTEAD?
If the requested paper size or type is not available, the printer asks if it should use another paper size or type instead.
Press [-Value+] to scroll through the available types and sizes. Press
[Select] to accept the alternate type or size.
A printer error has occurred that can be cleared by pressing [Go] in the printer’s control panel.
XX.YY
PRINTER ERROR
PRESS GO TO
CONTINUE
13.x PAPER JAM
[LOCATION]
Remove jammed paper from the specified location (page 58).
Open and close the top cover to clear the message.
If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider. (See the telephone support flyer included with the printer.)
20 INSUFFICIENT
MEMORY alternates with
PRESS GO TO
CONTINUE
The printer received more data than can fit in its available memory.
You might have tried to transfer too many macros, soft fonts, or complex graphics.
Press [Go] to print the transferred data (some data might be lost),
then simplify the print job or install additional memory (page C-1).
66 Chapter 4: Problem Solving
ENWW
Printer Messages (Continued)
Message
21 PAGE TOO
COMPLEX alternates with
PRESS GO TO
CONTINUE
22 PARALLEL I/O
BUFFER OVERFLOW alternates with
PRESS GO TO
CONTINUE
Explanation or Recommended Action
The data (dense text, rules, raster or vector graphics) sent to the printer was too complex.
Press [Go] to print the transferred data. (Some data might be lost.)
To print the job without losing data, from the Configuration Menu in the printer control panel, set PAGE PROTECT=ON , print the job, and then return PAGE PROTECT=AUTO
. (For more information, see page B-12.) Do not leave
PAGE PROTECT=ON ; it might degrade performance.
If this message appears often, simplify the print job.
Too much data was sent to the parallel port.
Check for a loose cable connection and be sure to use a high-quality
cable (page 7). (Some non-HP parallel cables might be missing pin
connections, or might otherwise not conform to the IEEE-1284 specification.)
This error can occur if the driver you are using is not IEEE-1284 compliant. For best results, use an HP driver that came with the printer
Press [Go] to clear the error message. (Data will be lost.)
If this message persists, contact an HP-authorized service or support provider. (See the telephone support flyer included with the printer.)
41.3 UNEXPECTED
PAPER SIZE
41.x
PRINTER ERROR alternates with
PRESS GO TO
CONTINUE
50.x FUSER ERROR
The paper size you are trying to print is not the same as the settings for the tray.
Make sure that all trays are correctly adjusted for size. The size displayed on the front of the paper tray must match the size of paper loaded in the tray. (The printer will continue trying to print the job until size settings are correct.)
If you are trying to print from Tray 1, make sure the printer’s control
panel setting for paper size is correctly configured (page B-4).
After performing the actions above, press [Go] . The page containing the error will automatically be reprinted. (Or, you might want to press
[Cancel Job] to clear the job from the printer’s memory.)
A temporary printing error occurred.
Press [Go] . The page containing the error will automatically be reprinted.
If this message persists, contact an HP-authorized service or support provider. (See the telephone support flyer included with the printer.)
An internal error has occurred. Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. (See the telephone support flyer included with the printer.)
ENWW
Chapter 4: Problem Solving 67
Printer Messages (Continued)
Message
51.x or 52.x
PRINTER ERROR
53.xy.zz
PRINTER ERROR
Explanation or Recommended Action
A temporary printing error occurred.
Press [Go] . The page containing the error will automatically be reprinted.
If this message persists, contact an HP-authorized service or support provider. (See the telephone support flyer included with the printer.)
There is a problem with the printer’s memory. The DIMM that caused the error will not be used. Values of x , y , and zz are as follows: x = DIMM type 0 = ROM
1 = RAM y = Device location 0 = Internal memory (ROM or RAM)
1 to 3 = DIMM slots 1, 2, or 3 zz = Error number
55 PRINTER ERROR alternates with
PRESS GO TO
CONTINUE
56.x, 57.x,
58.x, or 59.x
PRINTER ERROR
62.x
PRINTER ERROR
64.x
PRINTER ERROR
Turn the printer off, and then reseat the DIMM that caused the error.
Turn the printer on.
If the problem persists, move the DIMM to a different slot or replace
the specified DIMM (page C-2).
If this message persists, contact an HP-authorized service or support provider. (See the telephone support flyer included with the printer.)
A temporary printing error occurred.
Press [Go] . The page containing the error will automatically be reprinted.
If this message persists, contact an HP-authorized service or support provider. (See the telephone support flyer included with the printer.)
A temporary printing error occurred.
Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider.(See the telephone support flyer included with the printer.)
There is a problem with the printer’s memory. The x value refers to the location of the problem:
0 = Internal memory
1 to 3 = DIMM slots 1, 2, or 3
You might need to replace the specified DIMM.
If this message persists, contact an HP-authorized service or support provider. (See the telephone support flyer included with the printer.)
A temporary printing error occurred.
Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. (See the telephone support flyer included with the printer.)
68 Chapter 4: Problem Solving
ENWW
Printer Messages (Continued)
Message
68 NVRAM ERROR
CHECK SETTINGS
68 NVRAM FULL
CHECK SETTINGS
69.x
PRINTER ERROR
79.xxxx
PRINTER ERROR
Explanation or Recommended Action
An error occurred in the printer’s nonvolatile memory (NVRAM) and one or more printer settings has been reset to its factory default.
Print a configuration page and check the printer settings to determine
which values have changed (page 80).
Hold down [Cancel Job] while turning the printer on. This will clean up the NVRAM by removing old areas that are not being used.
If this message persists, contact an HP-authorized service or support provider. (See the telephone support flyer included with the printer.)
The printer’s nonvolatile memory (NVRAM) is full. Some settings might have been reset to the factory defaults.
Print a configuration page and check the printer settings to determine
which values have changed (page 80).
If this message persists, contact an HP-authorized service or support provider. (See the telephone support flyer included with the printer.)
A temporary printing error occurred.
Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. (See the telephone support flyer included with the printer.)
The printer detected an error. The numbers ( xxxx ) indicate the specific type of error.
Turn the printer off, and then turn the printer on. Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, contact the software vendor for assistance.)
If the message persists with different software applications and print jobs, record the numbers that appear ( xxxx ) and contact an
HP-authorized service or support provider. (See the telephone support flyer included with the printer.)
ENWW
Chapter 4: Problem Solving 69
Note
Correcting Output Quality Problems
Use the examples below to determine which output quality problem you are experiencing, then see the following table to troubleshoot the problem.
The examples below depict letter-size paper that has passed through the printer long-edge first. (If the paper has passed through the printer short-edge first, lines and repeating defects will run vertically rather than horizontally.)
Light Print or
Fade
Toner Specks
(front or back)
Dropouts Lines
Gray
Background
Toner Smear
Loose Toner Repeating
Defects
Misformed
Characters
Page Skew
Curl or Wave
Figure 16 Examples of Output Quality Problems
70 Chapter 4: Problem Solving
Wrinkles or
Creases
ENWW
ENWW
1 1 1 1
Troubleshooting Steps
(Follow the steps in the order they are listed.)
1. Print a few more pages to see if the problem will correct itself.
2. Clean the inside of the printer
(page 54) or use the printer’s
3. Make sure EconoMode is off in the software and in the control panel
4. Turn over the stack of paper in the tray. Also try rotating the paper
180°.
5. Check the paper (or other print media) type and quality
6. Check the printer’s environment
7. Make sure paper is loaded correctly and that the guides fit properly against the paper stack.
(See the sections on loading paper, starting on page 24.)
8. Print to a different output bin
9. Adjust the toner density setting
10. Change the fuser mode setting to
High (page B-5) or choose rough
paper type from the printer driver
11. Change the fuser mode setting to
12. Redistribute the toner in the print
13. Install a new HP print cartridge.
(See instructions with the print cartridge.)
14. To alternate small and standard paper, from the Configuration
Menu set SMALL PAPER
SPEED=SLOW .
15. After trying all the steps suggested above, contact an HP-authorized service or support provider. (See the telephone support flyer included with the printer.)
Chapter 4: Problem Solving 71
Determining Printer Problems
Troubleshooting Flowchart
If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.
If you cannot resolve the problem after following the suggestions in this user’s guide, contact an HP-authorized service or support provider. (See the telephone support flyer included with the printer.)
YES
1
Does the control panel display READY?
NO
Go to step
2
.
The display is blank and the printer’s fan is off.
The display is blank but the printer’s fan is on.
The display is in the wrong language.
The display shows garbled or unfamiliar characters.
A message other than
READY is displayed.
Check the power cord connections and the power switch.
Plug the printer into a different outlet.
Check that the power supplied to the printer is steady, and meets printer specifications
Press any control panel key to see if the printer responds. Turn the printer off, and then turn the printer on. If this does not work, contact an
HP-authorized service or support provider.
(See the telephone support flyer included with the printer.)
Turn the printer off. Hold down
[Select] while turning the printer on. Press
[-Value+] to scroll through the available languages. Press
[Select] to save the desired language as the new default.
Press [Go] to return to
READY .Turn the printer off and on.
Make sure the desired language is selected from the control panel.
Turn the printer off, and then turn the printer on.
Reseat installed accessories.
72 Chapter 4: Problem Solving
ENWW
2
Can you print a configuration page?
NO
Print a configuration page to verify that the printer is feeding paper
YES
Go to step
3
.
A configuration page does not print.
Check that all trays are properly loaded, adjusted, and installed in
the printer. (See the sections on loading paper, starting on page 24.)
A blank
page prints.
Check that the sealing tape is not still in the print cartridge. (See the start guide or the instructions that came with the print cartridge.)
A message other than READY or
PRINTING
CONFIGURATION is displayed.
From the computer, check the print queue or print spooler to see if the printer has been paused. If there are problems with the current print job, or if the printer is paused, a configuration page will not print.
(Press [Cancel Job] and try Step 2 again.)
The print cartridge might be empty.
Install a new print cartridge.
ENWW
Chapter 4: Problem Solving 73
3 Can you print from a software application?
NO Print a short document from a software application.
YES
Go to step
4
.
The job will not print.
A page of commands prints.
If the job will not print, and a message is displayed, see page 63.
From the computer, check to see if the printer has been paused.
Check the interface cable connections. Disconnect and reconnect the cable at the computer and the printer.
Test the cable by trying it on another computer (if possible).
Make sure the cable is IEEE-1284 compliant.
To verify that it is not a computer problem, print from another computer (if possible).
Make sure the print job is being sent to the correct port (LPT1, or network printer port, for example).
Check that you are using the proper printer driver (page 16).
Reinstall the printer driver. (See the start guide.)
Check that the port is configured and working properly. (One way to check this is to connect another printer to that port and print.)
From the Configuration Menu in the printer’s control panel, make sure that
PERSONALITY=AUTO
You might be missing a printer message that could help you solve the problem. From the Configuration Menu in the printer’s control panel, temporarily turn the Clearable
Warnings and Auto Continue settings off (page B-13) and then print the job again.
The printer might have received
PostScript code.
74 Chapter 4: Problem Solving
ENWW
YES
4 Does the job print as expected?
NO continued
Print is garbled or only a portion of the page prints.
Printing stops in the middle of the job.
Print speed is slower than expected.
A control panel setting is not taking effect.
Check that you are using the proper
The data file sent to the printer might be corrupt. To test, try printing it on another printer (if possible), or try a different file.
Check the interface cable connections. Test the cable by trying it on another computer (if possible).
[Cancel Job] might have been pressed.
Simplify the print job.
Check that the power supplied to the printer is steady, and meets printer specifications
Add more memory to the printer
Check settings in the printer driver or software application.
(Printer driver and software commands override control panel settings.)
Replace the printer cable with a
Reduce the job’s complexity, print at
a lower resolution (page B-6), or
install more printer memory
You might be missing a printer message that could help you solve the problem. From the Configuration
Menu in the printer’s control panel, temporarily turn the Clearable
Warnings and Auto Continue
settings off (page B-13) and then
print the job again.
ENWW
Chapter 4: Problem Solving 75
Does the job print as expected? (continued)
NO
YES
Go to step
5
.
The print job is not formatted correctly.
Pages are not fed correctly or are damaged.
There are print quality problems.
Check that you are using the proper
Check the software settings. (See the software help.)
Make sure paper is loaded correctly and that the guides are not too tight or too loose against the paper stack.
(See the sections on loading paper, starting on page 28.)
Adjust the print resolution
Check that REt is
Try a different font.
Make sure the setting of the dial in the tray matches the size of the paper loaded in the tray.
If you are trying to print A4 paper, the side guides in the tray might have slipped out of place. (Make sure the side guides are locked into position.)
If TRAY 1=FIRST is set in Paper
Handling Menu, the printer pulls paper from Tray 1, regardless of size.
If you are having problems printing
custom-size paper, see page 40.
If pages are wrinkled or curled, or if
the image is skewed on the page, see page 71.
76 Chapter 4: Problem Solving
ENWW
5
Does the printer select the proper trays and output locations?
YES
NO
The printer pulls from the wrong tray.
Make sure paper trays are correctly configured for paper size and type
(page 47). Print a configuration page
to see current tray settings
Make sure the tray selection (or paper type) in the printer driver or software application is set correctly.
(The printer driver and software application settings override the printer’s control panel settings.)
If you do not want to print from Tray 1, remove any paper loaded in the tray or change the TRAY 1 MODE setting to CASSETTE
paper loaded in Tray 1 will be printed first.
If you want to print from Tray 1, but cannot select the tray from a
software application, see page 45.
For other problems, check the
Contents, the
Index, or the printer software help.
A message other than
READY is displayed.
ENWW
Chapter 4: Problem Solving 77
Linux Problem Solving
For information about Linux problem solving, see the HP Linux support homepage: http://hp.sourceforge.net/ .
78 Chapter 4: Problem Solving
ENWW
Checking the Printer’s Configuration
From the printer’s control panel, you can print pages that give details about the printer and its current configuration. The following information pages are described here:
•
Menu Map
•
Configuration Page
•
PCL Font List
For a complete list of the printer’s information pages, see the
Information Menu in the printer’s control panel (page B-3).
Menu Map
To see the current settings for the menus and items available in the control panel, print a control panel menu map:
1 Press [Menu] until INFORMATION MENU appears.
2 Press [Item] until PRINT MENU MAP appears.
3 Press [Select] to print the menu map.
You might want to store the menu map near the printer for reference.
The content of the menu map varies, depending on the options currently installed in the printer. (Many of these values can be overridden from the printer driver or software application.)
For a complete list of control panel items and possible values, see
page B-1. To change a control panel setting, see page 11.
ENWW
Chapter 4: Problem Solving 79
Configuration Page
Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), and printer languages.
To print a configuration page:
1 Press [Menu] until INFORMATION MENU appears.
2 Press [Item] until PRINT CONFIGURATION appears.
3 Press [Select] to print the configuration page.
Figure 17 is a sample configuration page. Numbers in the sample
printout match the numbers in the table. The content of the configuration page varies, depending on the options currently installed in the printer.
1 4
2
3
5
6
Figure 17 Sample Configuration Page
7
80 Chapter 4: Problem Solving
ENWW
1
2
3 Installed Personalities and Options
4 Memory
5
6
Printer Information
Event Log
Security
Lists the serial number, page counts, and other information for the printer.
Lists the number of entries in the log, the maximum number of entries viewable, and the last three entries. The second page of the event log is the manufacturing page. This page contains information that may assist HP Customer Care representatives in solving possible printer problems.
Lists all printer languages that are installed (such as PCL) and lists options that are installed in each DIMM slot.
Lists printer memory, PCL Driver Work Space (DWS), I/O buffering information, and resource saving information.
Lists the status of the printer’s control panel lock and control panel password.
Lists the size settings for all trays.
7
Paper Trays and
Options
Toner Level Provides a graphic representation of how much toner is left in the cartridge.
ENWW
Chapter 4: Problem Solving 81
Note
PCL Font List
Use the font lists to see which fonts are currently installed in the printer. (The font lists also show which fonts are resident on a flash
DIMM.)
To print a PCL font list:
1 Press [Menu] until INFORMATION MENU appears.
2 Press [Item] until PRINT PCL FONT LIST appears.
3 Press [Select] to print the font list.
The following describes the information that can be found on the
PCL font list:
•
Font gives the font names and samples.
•
Pitch/Point indicates the pitch or point size of the font.
•
Escape Sequence (a PCL programming command) is used to select the designated font. (See the legend at the bottom of the font list page.)
For step-by-step instructions on using printer commands to select
a font with DOS applications, see page D-7.
•
Font # is the number used to select fonts from the printer’s control panel (not the software application). Do not confuse the font # with the font ID, described below. The number indicates the DIMM slot where the font is stored.
•
SOFT: Downloaded fonts, which stay resident in the printer until other fonts are downloaded to replace them, or until the printer is turned off.
•
INTERNAL: Fonts that permanently reside in the printer.
•
Font ID is the number you assign to soft fonts when you download them through software.
82 Chapter 4: Problem Solving
ENWW
Prenesi
Javna povezava posodobljena
Javna povezava do vašega klepeta je bila posodobljena. You may view and manage your chat links after registration here.
Javna povezava do dokumenta
Oglas