- Computers & electronics
- Print & Scan
- Multifunctionals
- HP
- Color LaserJet Pro MFP M478-M479 series
- User Guide
Manage the printer. HP M479fdn, Color LaserJet Pro MFP M479 series, Color LaserJet Pro MFP M478 series, Color LaserJet Pro MFP M478-M479 series
Add to My manuals190 Pages
The HP Color LaserJet Pro MFP M478-M479 series is a versatile multifunction printer designed for both small and medium-sized businesses. It offers reliable, high-quality printing, copying, scanning, and faxing capabilities, all in one device. With its advanced features, you can effortlessly manage your documents, improve productivity, and save on costs. Learn how to set up, operate, troubleshoot, and customize your printer to meet your specific work needs.
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8 Manage the printer
Utilize management tools, security and energy-conservation settings, and firmware updates for the printer.
●
Use HP Web Services applications
●
Change the printer connection type (Windows)
●
Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS)
●
●
●
●
●
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Use HP Web Services applications
With Web Services, you can add print apps to your printer using HP Connected. Print apps is a content-ondemand delivery platform that allows you to browse and view popular web destinations and print in an easy-toread format.
ENWW 103
1.
From the Home screen on the printer control panel, swipe right and then touch Apps .
2.
Touch the print app that you want to use.
For more information about individual print apps and to create an account, visit HP Connected . With an HP
Connected account, you can add, configure, or remove print apps, and set the order in which the apps appear on your printer control panel.
NOTE: The HP Connected website might not be available in all countries/regions.
You can also turn off print apps using the EWS. To do so, open the EWS (see Open the Embedded Web
Server), click the Settings tab, click Security and then click Administrator Settings. Disable the Only Print
Apps option.
Change the printer connection type (Windows)
If you are already using the printer and you wish to change the way it is connected, use Device Setup & Software to change the connection. For example, connect the new printer to the computer using a USB or network connection, or change the connection from a USB to a wireless connection.
To open Device Setup & Software, complete the following procedure:
1.
Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
2.
In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup & Software.
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Advanced configuration with HP Embedded Web Server and Printer
Home Page (EWS)
Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer control panel.
●
Method one: Open the HP Embedded Web Server (EWS) from the software
●
Method two: Open the HP Embedded Web Server (EWS) from a web browser
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray configurations (paper types and sizes)
● View and print internal pages
● View and change network configuration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. You do not have to have Internet access to open and use the HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: Printer Home Page (EWS) is software used to connect to the HP Embedded Web Server when the printer is connected to a computer via USB. It is available only if a full installation was performed when the printer was installed on a computer. Depending on how the printer is connected, some features might not be available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
Method one: Open the HP Embedded Web Server (EWS) from the software
Use this method to open the EWS from the HP Printer Assistant software.
1.
Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
2.
In the HP Printer Assistant, select Print, and then select Printer Home Page (EWS).
Method two: Open the HP Embedded Web Server (EWS) from a web browser
Use the EWS to manage your printer from a computer instead of the printer control panel.
Your printer must be connected to an IP-based network before you can access the EWS.
ENWW Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS) 105
1.
From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon to view the printer's IP address or host name.
2.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
Table 8-1 HP Embedded Web Server tabs
Tab or section Description
Home tab
Provides printer, status, and configuration information.
● Scan to Email: Scan documents and send them as email attachments.
● HP Digital Fax: Configure the printer to save faxes to a network folder or to forward faxes to an email address.
● Sleep Mode: Configure the Sleep Mode settings.
● Web Services: Set up and manage Web Services such as HP ePrint and Print Apps.
● Printer Update: Check for new printer updates.
● Estimated Cartridge Levels: View the status of the cartridges and the estimated cartridge levels.
● Network Summary: View a summary of the printer's network settings.
● Print Quality Toolbox: Use maintenance tools to improve the print quality of your printouts.
● Wireless Setup Wizard: Connect the printer to a wireless network.
● Wi-Fi Direct: View and edit Wi-Fi Direct settings.
● AirPrint: View and edit AirPrint settings.
● Printer Information: View general information about the printer.
● Administrator: Set up and manage advanced security and usage controls for the printer.
● Shutdown Mode: Configure Shutdown Mode settings.
● Usage Report: View detailed information about printer usage.
● Fax Log: View the printer's fax log.
● Fax Setup Wizard: Set up the fax.
● Firewall: Set up and manage the printer's firewall.
● Printer Reports: View the reports available for the printer.
● Webscan: Scan documents from the web browser.
● Backup: Back up the printer settings into a password-encrypted file.
● Personalize: Add or remove features that display on the Home tab.
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Table 8-1 HP Embedded Web Server tabs (continued)
Tab or section Description
Scan tab
(MFP models only)
● Scan to Computer
● Scan to Email
● Scan to Network Folder
● Scan to Sharepoint
● Scan to USB
Copy/Print tab
Provides the ability to change default copy and print settings from your computer.
Fax tab
(Fax models only)
● Address Book
●
●
Copy
● Settings
● Information
Web Services tab
Network tab
● HP Digital Fax
●
●
Web Services Settings
General
(Network-connected printers only) ● Wired (802.3)
Provides the ability to change network settings from your computer.
● Wireless (802.11)
● Wi-Fi Direct
● Bluetooth Smart
● AirPrint
● Google Cloud Print
● Internet Printing Protocol
● Security
● Advanced Settings
ENWW Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS) 107
Table 8-1 HP Embedded Web Server tabs (continued)
Tab or section Description
Tools tab
Settings tab
● Product Information
● Reports
● Utilities
● Backup and Restore
● Printer Restart
● Printer Updates
● Power Management
● Preferences
● Supplies
● Control Panel Customization
● Security
● Email Alerts
● Restore Defaults
● Firewall
108 Chapter 8 Manage the printer ENWW
Configure IP network settings
Review the following information about configuring IP network settings.
●
●
●
View or change network settings
●
Rename the printer on a network
●
Manually configure IPv4 TCP/IP parameters from the control panel
●
Link speed and duplex settings
Introduction
Use the information in the following sections to configure the printer network settings.
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers.
Go to Microsoft at www.microsoft.com
.
View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
1.
Open the HP Embedded Web Server (EWS): a.
From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon
to view the printer's IP address or host name.
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
On the EWS Home page, click the Network tab to view network information. Change settings as needed.
Rename the printer on a network
Use the HP Embedded Web Server (EWS) to rename the printer on a network so it can be uniquely identified.
1.
Open the HP Embedded Web Server (EWS): a.
From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon
to view the printer's IP address or host name.
ENWW Configure IP network settings 109
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
On the EWS Home page, click the Network tab.
3.
In the left navigation pane, click General to expand the options, and then click Network Identification.
4.
In the Host Name text field, enter a name to uniquely identify this printer, and then click Apply to save the changes.
Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel menus to manually set the IPv4 address, subnet mask, and default gateway.
1.
From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon .
2.
Touch Network Setup , and then scroll to and touch one of the following menus:
● Ethernet Settings (for a wired network)
● Wireless Settings (for a wireless network)
3.
Touch IP Settings .
4.
Touch Manual , and then touch IP Address .
5.
Touch each of the following menu items and then use the touch keypad to enter the information:
● IP Address
● Subnet Mask
● Default Gateway
6.
Touch Apply to save the settings.
Link speed and duplex settings
The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the printer from communicating with other network devices. If you need to make changes, use the printer control panel.
NOTE: This information applies only to Ethernet (wired) networks. It does not apply to wireless networks.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway, router, or computer).
NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only when the printer is idle.
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1.
From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon Setup icon .
2.
Touch Network Setup .
3.
Touch Ethernet Settings , and then touch Link Speed .
4.
Select one of the following options:
Setting
Automatic
10T Full
10T Half
100TX Full
100TX Half
1000T Full
Description
The print server automatically configures itself for the highest link speed and communication mode allowed on the network.
10 Mbps, full-duplex operation
10 Mbps, half-duplex operation
100 Mbps, full-duplex operation
100 Mbps, half-duplex operation
1000 Mbps, full-duplex operation
After making a change to the setting, the printer turns off and then on.
ENWW Configure IP network settings 111
Printer security features
Review the following information about the printer security features.
●
●
Assign or change the system password using the Embedded Web Server
Introduction
The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.
Assign or change the system password using the Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings.
1.
Open the HP Embedded Web Server (EWS): a.
From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon
to view the printer's IP address or host name.
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
On the EWS Home page, click the Settings tab.
3.
In the left navigation pane, click Security to expand the options, and then click General Security.
4.
Enter a password.
5.
Re-enter the password in the Confirm Password field, and then click Apply.
Make note of the password and store it in a safe place.
112 Chapter 8 Manage the printer ENWW
Energy-conservation settings
Learn about the energy-conservation settings that are available on your printer.
●
●
●
●
●
Set the Disable Shutdown setting
Introduction
The printer includes several economy features to conserve energy and supplies.
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.
1.
From the software program, select the Print option.
2.
Select the printer, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab.
4.
Click the EconoMode check box.
Set the Sleep Mode setting
Use the control panel menus to specify the amount of time the printer must be inactive before it goes into sleep mode.
1.
From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon .
2.
Scroll to and open the following menus:
1.
Power Management
2.
Sleep Mode
3.
Touch an option to specify the amount of time the printer must be inactive before it goes into sleep mode.
Set the Shutdown Mode setting
Use the control panel menus to specify the amount of time the printer must be inactive before it shuts down.
ENWW Energy-conservation settings 113
NOTE: After the printer shuts down, the power consumption is 1 watt or less.
1.
From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon .
2.
Scroll to and open the following menus:
1.
Power Management
2.
Shutdown Mode
3.
Touch an option to specify the amount of time the printer must be inactive before it shuts down.
Set the Disable Shutdown setting
Use the control panel menus to disable the printer from shutting down after a period of inactivity.
1.
From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon .
2.
Scroll to and open the following menus:
1.
Power Management
2.
Disable Shutdown
3.
Touch one of the following options:
● When ports are active : The printer will not shut down unless all ports are inactive. An active network link or fax connection will prevent the printer from shutting down.
● Do not disable : The printer will shut down after a period of inactivity as determined by the Shutdown
Mode setting.
NOTE: The default setting is When ports are active .
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific printer features. Go to www.hp.com/go/webjetadmin for more information.
114 Chapter 8 Manage the printer ENWW
Update the firmware
HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps.
Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web
Service apps will update automatically.
●
Method one: Update the firmware using the control panel
●
Method two: Update the firmware using the HP Printer Update utility
There are two supported methods to perform a firmware update on this printer. Use only one of the following methods to update the printer firmware.
Method one: Update the firmware using the control panel
Follow these steps to update the firmware using the printer control panel (for network-connected printers only), and/or set the printer to install future firmware updates automatically. For USB-connected printers, skip to
Method two.
1.
Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet connection.
NOTE: The printer must be connected to the internet to update the firmware via a network connection.
2.
From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon .
3.
Scroll to and touch Printer Maintenance , and then touch Update the Printer .
If the Update the Printer option is not listed, use Method two.
4.
Touch Check for Printer Updates Now to check for updates.
NOTE: The printer automatically checks for an update, and if a newer version is detected, the update process starts automatically.
5.
Set the printer to automatically update the firmware when updates become available: a.
From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon .
b.
Scroll to and touch Printer Maintenance , and then touch Update the Printer .
c.
Touch Manage Updates , touch Allow Updates , and then touch Yes .
d.
Touch the Back button , touch Printer Update Options , and then touch Install Automatically
(Recommended) .
Method two: Update the firmware using the HP Printer Update utility
Follow these steps to manually download and install the HP Printer Update utility.
NOTE: This method is the only firmware update option available for printers connected to the computer via a
USB cable. This method also works for printers that are connected to a network.
NOTE: You must have a print driver installed in order to use this method.
ENWW Update the firmware 115
1.
Go to www.hp.com/go/support , click Software and Drivers, and then click Printer.
2.
In the text field, type the printer name, click Submit, and then click your printer model from the list of search results.
3.
In the Firmware section, locate the Firmware Update file.
4.
Click Download, and then click Run.
5.
When the HP Printer Update utility launches, select the printer that you wish to update, and then click
Update.
6.
Follow the on-screen instructions to complete the installation, and then click the OK button to close the utility.
116 Chapter 8 Manage the printer ENWW
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Key Features
- Color Laser Printing
- Multifunction (Print, Copy, Scan, Fax)
- Automatic Document Feeder
- Touchscreen Control Panel
- Mobile Printing
- Network Connectivity
- High-capacity paper trays
- Toner Cartridge Protection
Related manuals
Frequently Answers and Questions
How do I load paper into the multipurpose tray?
How can I print wirelessly using my mobile device?
What is the HP Embedded Web Server (EWS) and how do I access it?
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Table of contents
- 13 Printer overview
- 13 Warning icons
- 14 Potential shock hazard
- 15 Open source license
- 16 Printer views
- 16 Printer front view
- 17 Printer back view
- 18 Control panel view
- 20 How to use the touchscreen control panel
- 21 Printer specifications
- 21 Technical specifications
- 22 Supported operating systems
- 24 Mobile printing solutions
- 24 Printer dimensions
- 26 Power consumption, electrical specifications, and acoustic emissions
- 26 Operating environment range
- 27 Printer hardware setup and software installation
- 29 Paper trays
- 29 Introduction
- 30 Load paper to Tray 1
- 30 Introduction
- 30 Load Paper Tray 1 (multipurpose tray)
- 31 Tray 1 paper orientation
- 34 Load paper to Tray 2
- 34 Introduction
- 34 Load paper Tray 2
- 36 Tray 2 paper orientation
- 39 Load paper to Tray 3
- 39 Introduction
- 39 Load paper to Tray 3 (optional)
- 41 Tray 3 paper orientation
- 43 Load and print envelopes
- 43 Introduction
- 43 Print envelopes
- 43 Envelope orientation
- 45 Supplies, accessories, and parts
- 46 Order supplies, accessories, and parts
- 46 Ordering
- 46 Supplies and accessories
- 48 Customer self-repair parts
- 48 Dynamic security
- 49 Configure the HP toner-cartridge-protection supply settings
- 49 Introduction
- 50 Enable or disable the Cartridge Policy feature
- 50 Use the printer control panel to enable the Cartridge Policy feature
- 50 Use the printer control panel to disable the Cartridge Policy feature
- 50 Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
- 51 Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
- 51 Troubleshoot Cartridge Policy control panel error messages
- 53 Enable or disable the Cartridge Protection feature
- 53 Use the printer control panel to enable the Cartridge Protection feature
- 53 Use the printer control panel to disable the Cartridge Protection feature
- 54 Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
- 54 Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
- 55 Troubleshoot Cartridge Protection control panel error messages
- 56 Replace the toner cartridges
- 56 Toner cartridge information
- 58 Remove and replace the toner cartridges
- 63 Print
- 64 Print tasks (Windows)
- 64 How to print (Windows)
- 64 Automatically print on both sides (Windows)
- 65 Manually print on both sides (Windows)
- 65 Print multiple pages per sheet (Windows)
- 66 Select the paper type (Windows)
- 66 Additional print tasks
- 67 Print tasks (macOS)
- 67 How to print (macOS)
- 67 Automatically print on both sides (macOS)
- 67 Manually print on both sides (macOS)
- 68 Print multiple pages per sheet (macOS)
- 68 Select the paper type (macOS)
- 69 Additional print tasks
- 70 Store print jobs on the printer to print later or print privately
- 70 Introduction
- 70 Before beginning
- 70 Set up job storage
- 71 Disable or enable the job storage feature
- 72 Create a stored job (Windows)
- 72 Create a stored job (macOS)
- 73 Print a stored job
- 75 Delete a stored job
- 75 Delete a job that is stored on the printer
- 75 Information sent to printer for Job Accounting purposes
- 76 Mobile printing
- 76 Introduction
- 77 Wi-Fi Direct printing (wireless models only)
- 77 To turn on Wi-Fi Direct
- 78 Change the printer Wi-Fi Direct name
- 78 Step one: Open the HP Embedded Web Server
- 78 Step two: Change the Wi-Fi Direct name
- 78 HP ePrint via Email
- 79 AirPrint
- 79 Android embedded printing
- 80 Print from a USB flash drive
- 80 Introduction
- 80 Print USB documents
- 81 Copy
- 81 Make a copy
- 82 Copy on both sides (duplex)
- 82 Copy on both sides automatically
- 82 Copy on both sides manually
- 82 Copy an identification card
- 83 Additional copy tasks
- 85 Scan
- 85 Scan by using HP Scan software (Windows)
- 86 Scan by using HP Easy Scan Software (macOS)
- 87 Set up Scan to Email
- 87 Introduction
- 87 Before you begin
- 87 Method one: Use the Scan to Email Wizard (Windows)
- 90 Method two: Set up the Scan to Email feature via the HP Embedded Web Server
- 90 Step one: Access the HP Embedded Web Server (EWS)
- 90 Step two: Configure the Scan to Email feature
- 91 Set up Scan to Network Folder
- 91 Introduction
- 91 Before you begin
- 91 Method one: Use the Scan to Network Folder Wizard (Windows)
- 94 Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server
- 94 Step one: Access the HP Embedded Web Server (EWS)
- 94 Step two: Configure the Scan to Network Folder feature
- 95 Set up Scan to SharePoint
- 95 Step one: Access the HP Embedded Web Server (EWS)
- 95 Step two: Set up Scan to SharePoint
- 96 Set up Scan to Computer (Windows)
- 96 Enable scanning to a computer (Windows)
- 96 Scan to a USB flash drive
- 97 Scan to email
- 97 Scan to a network folder
- 98 Scan to SharePoint
- 98 Scan to a computer (Windows)
- 99 Additional scan tasks
- 101 Fax
- 102 Connect and configure the printer for fax
- 102 Connect the printer to a telephone line
- 103 Configure the printer for fax
- 103 Configure the fax time, date and header using the HP Fax Setup Wizard
- 103 Configure the time, date, and header using the printer control panel
- 104 Configure the time, date, and header using the HP Embedded Web Server and Printer Home Page (EWS)
- 105 Configure for stand-alone fax
- 105 Configure for an answering machine
- 106 Install the HP Fax software in Windows (optional)
- 107 Send a fax
- 107 Send a fax by dialing manually from the printer control panel
- 107 Fax from the flatbed scanner
- 108 Fax from the document feeder
- 109 Schedule a fax to be sent later
- 109 Use phone book entries
- 110 Send a fax from the software (Windows)
- 111 Send a fax from a third-party software program, such as Microsoft Word
- 112 Create, edit, and delete phone book entries
- 112 Create and edit individual phone-book entries
- 112 Create and edit group phone-book entries
- 112 Delete phone book entries
- 113 Reprint a received fax from the printer memory
- 113 Additional fax tasks
- 115 Manage the printer
- 115 Use HP Web Services applications
- 116 Change the printer connection type (Windows)
- 117 Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS)
- 117 Method one: Open the HP Embedded Web Server (EWS) from the software
- 117 Method two: Open the HP Embedded Web Server (EWS) from a web browser
- 121 Configure IP network settings
- 121 Introduction
- 121 Printer sharing disclaimer
- 121 View or change network settings
- 121 Rename the printer on a network
- 122 Manually configure IPv4 TCP/IP parameters from the control panel
- 122 Link speed and duplex settings
- 124 Printer security features
- 124 Introduction
- 124 Assign or change the system password using the Embedded Web Server
- 125 Energy-conservation settings
- 125 Introduction
- 125 Print with EconoMode
- 125 Set the Sleep Mode setting
- 125 Set the Shutdown Mode setting
- 126 Set the Disable Shutdown setting
- 126 HP Web Jetadmin
- 127 Update the firmware
- 127 Method one: Update the firmware using the control panel
- 127 Method two: Update the firmware using the HP Printer Update utility
- 129 Solve problems
- 129 Customer support
- 130 Control panel help system
- 130 Restore the factory-set defaults
- 131 A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
- 132 Change the “Very Low” settings
- 132 Change the "Very Low" settings from the control panel
- 132 For printers with fax capability
- 132 Order supplies
- 134 Printer does not pick up paper or misfeeds
- 134 Introduction
- 134 The printer picks up multiple sheets of paper
- 136 The printer does not pick up paper
- 138 The document feeder jams, skews, or picks up multiple sheets of paper
- 139 Clear paper jams
- 139 Introduction
- 139 Experiencing frequent or recurring paper jams?
- 140 Paper jam locations
- 140 Clear paper jams in the document feeder
- 143 Clear paper jams in Tray 1 - 13.02
- 145 Clear paper jams in Tray 2 - 13.03
- 147 Clear paper jams in the output bin - 13.10, 13.11, 13.12
- 147 Clear paper jams in the duplexer (duplex models only) - 13.14, 13.15
- 148 Clear paper jams in the toner cartridge or fuser area - 13.08, 13.09
- 150 Resolving print quality problems
- 150 Introduction
- 151 Troubleshoot print quality
- 151 Update the printer firmware
- 151 Print from a different software program
- 152 Check the paper-type setting for the print job
- 152 Check the paper type setting on the printer
- 152 Check the paper type setting (Windows)
- 152 Check the paper type setting (macOS)
- 153 Check toner-cartridge status
- 153 Step one: Print a supplies status page
- 153 Step two: Check supplies status
- 153 Print a cleaning page
- 154 Visually inspect the toner cartridge or cartridges
- 155 Check paper and the printing environment
- 155 Step one: Use paper that meets HP specifications
- 155 Step two: Check the environment
- 155 Step three: Set the individual tray alignment
- 156 Try a different print driver
- 157 Troubleshoot color quality
- 157 Calibrate the printer to align the colors
- 157 Adjust color settings (Windows)
- 157 Print and interpret the print quality page
- 158 Check the EconoMode settings
- 159 Adjust print density
- 159 Troubleshoot image defects
- 169 Improve copy and scan image quality
- 169 Introduction
- 169 Check the scanner glass for dirt and smudges
- 170 Check the paper settings
- 170 Check the image adjustment settings
- 170 Optimize for text or pictures
- 171 Check the scanner resolution and color settings on the computer
- 171 Resolution and color guidelines
- 172 Color
- 172 Edge-to-edge copying
- 172 Clean the pickup rollers and separation pad in the document feeder
- 175 Improve fax image quality
- 175 Introduction
- 175 Check the scanner glass for dirt and smudges
- 176 Check the send-fax resolution settings
- 176 Check the Error Correction Mode setting
- 176 Send to a different fax machine
- 176 Check the sender's fax machine
- 177 Solve wired network problems
- 177 Introduction
- 177 Poor physical connection
- 177 The computer is using the incorrect IP address for the printer
- 177 The computer is unable to communicate with the printer
- 178 The printer is using incorrect link and duplex settings for the network
- 178 New software programs might be causing compatibility problems
- 178 The computer or workstation might be set up incorrectly
- 178 The printer is disabled, or other network settings are incorrect
- 179 Solve wireless network problems
- 179 Introduction
- 179 Wireless connectivity checklist
- 180 The printer does not print after the wireless configuration completes
- 180 The printer does not print, and the computer has a third-party firewall installed
- 180 The wireless connection does not work after moving the wireless router or printer
- 181 Cannot connect more computers to the wireless printer
- 181 The wireless printer loses communication when connected to a VPN
- 181 The network does not appear in the wireless networks list
- 181 The wireless network is not functioning
- 182 Perform a wireless network diagnostic test
- 182 Reduce interference on a wireless network
- 183 Solve fax problems
- 183 Introduction
- 183 Fax troubleshooting checklist
- 185 Solve general fax problems
- 185 Faxes are sending slowly
- 185 Fax quality is poor
- 186 Fax cuts off or prints on two pages
- 187 Index