Product does not pick up paper or misfeeds. HP Color LaserJet Managed Flow MFP M880 series, Color LaserJet Enterprise flow MFP M880 series, Secure Password Organizer LG10B

Product does not pick up paper or misfeeds

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The product does not pick up paper

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The product picks up multiple sheets of paper

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The document feeder jams, skews, or picks up multiple sheets of paper

The product does not pick up paper

If the product does not pick up paper from the tray, try these solutions.

1.

Open the product and remove any jammed sheets of paper.

2.

Load the tray with the correct size of paper for your job.

3.

Make sure the paper size and type are set correctly on the product control panel.

4.

Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.

5.

Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually. Load paper, and continue.

6.

The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water.

The product picks up multiple sheets of paper

If the product picks up multiple sheets of paper from the tray, try these solutions.

1.

Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the

paper. Return the stack of paper to the tray.

2.

Use only paper that meets HP specifications for this product.

3.

Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

4.

Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.

5.

Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.

6.

Make sure the printing environment is within recommended specifications.

The document feeder jams, skews, or picks up multiple sheets of paper

NOTE: This information applies to MFP products only.

● The original might have something on it, such as staples or self-adhesive notes, that must be removed.

● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.

● Make sure that the top document-feeder cover is closed.

● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack.

110 Chapter 9 Solve problems ENWW

● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper stack is straight and the guides are against the paper stack.

● The document feeder input tray or output bin might contain more than the maximum number of pages.

Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin.

● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.

● Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth moistened with warm water. If misfeeds still occur, replace the rollers.

● From the Home screen on the product control panel, scroll to and touch the Supplies button. Check the status of the document-feeder kit, and replace it if necessary.

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