Using HP PC Hardware Diagnostics. HP Z1 Entry Tower G5
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HP Z1 Entry Tower G5 combines power and versatility in a compact design. It's perfect for professionals who need a reliable and powerful workstation for demanding tasks such as CAD, video editing, and 3D rendering. With its latest-generation processor, ample memory, and fast storage, the HP Z1 Entry Tower G5 delivers the performance you need to get your work done quickly and efficiently.
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9 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1.
To access HP PC Hardware Diagnostics Windows from HP Help and Support: a.
Select the Start button, and then select HP Help and Support.
b.
Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as
administrator.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b.
Select Troubleshooting and fixes.
c.
Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2.
When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
3.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then provide the Failure ID code.
Downloading HP PC Hardware Diagnostics Windows
● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe files are provided.
120 Chapter 9 Using HP PC Hardware Diagnostics
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1.
Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.
2.
In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:
To run the tool on your computer, download it to the computer desktop.
– or –
To run the tool from a USB flash drive, download it to a USB flash drive.
3.
Select Run.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow these steps:
1.
Go to http://www.hp.com/support .
2.
Select Get software and drivers, and then enter the product name or number.
3.
In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:
To run the tool on your computer, download it to the computer desktop.
– or –
To run the tool from a USB flash drive, download it to a USB flash drive.
4.
Select Run.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the flash drive where the .exe file was downloaded, doubleclick the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard.
Using HP PC Hardware Diagnostics UEFI 121
NOTE: If you need to stop a diagnostic test, press esc .
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1.
Turn on or restart the computer, and quickly press esc .
2.
Press f2 .
The BIOS searches three places for the diagnostic tools, in the following order: a.
Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 122
.
b.
Hard drive c.
BIOS
3.
When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
1.
Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.
2.
In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select
Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive:
122 Chapter 9 Using HP PC Hardware Diagnostics
1.
Go to http://www.hp.com/support .
2.
Enter the product name or number, select your computer, and then select your operating system.
3.
In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a preconfigured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags , and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1.
Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.
2.
In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select
Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, it may be necessary to download the software by using the product name or number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1.
Go to http://www.hp.com/support .
2.
Select Get software and drivers, enter the product name or number, select your computer, and then select your operating system.
3.
In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 123
● Set a location for storing the test results. You can also set the user name and password settings used for uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1.
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2.
Select Advanced, and then select Settings.
3.
Make your customization selections.
4.
Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.
124 Chapter 9 Using HP PC Hardware Diagnostics
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Key Features
- Latest-generation processor for powerful performance
- Ample memory for multitasking and handling large files
- Fast storage for quick access to data and applications
- Compact design fits easily into any workspace
- Versatile configuration options to meet your specific needs
- Reliable and durable construction for long-lasting use
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Frequently Answers and Questions
What types of tasks is the HP Z1 Entry Tower G5 best suited for?
What are the key features that distinguish the HP Z1 Entry Tower G5 from similar devices?
Is the HP Z1 Entry Tower G5 durable and reliable?
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Table of contents
- 9 Product features
- 9 Standard configuration features
- 10 Front panel components
- 11 Rear panel components
- 12 Serial number location
- 13 Illustrated parts catalog
- 13 Computer major components
- 16 Miscellaneous parts
- 17 Routine care, SATA drive guidelines, and disassembly preparation
- 17 Electrostatic discharge information
- 17 Generating static
- 18 Preventing electrostatic damage to equipment
- 18 Personal grounding methods and equipment
- 18 Grounding the work area
- 19 Recommended materials and equipment
- 19 Operating guidelines
- 20 Routine care
- 20 General cleaning safety precautions
- 20 Cleaning the computer case
- 20 Cleaning the keyboard
- 21 Cleaning the monitor
- 21 Cleaning the mouse
- 21 Service considerations
- 21 Power supply fan
- 21 Tools and software requirements
- 21 Screws
- 22 Cables and connectors
- 22 Hard Drives
- 22 Lithium coin cell battery
- 23 SATA hard drives
- 23 SATA data cable
- 23 SMART ATA drives
- 24 Cable management
- 25 Removal and replacement procedures
- 25 Preparation for disassembly
- 26 Access panel
- 27 Front bezel
- 28 Front bezel security
- 29 Removing bezel blanks
- 30 Optional front bezel dust filter
- 31 System board connections
- 32 Memory
- 32 Populating DIMM sockets
- 33 Removing and installing DIMMs
- 35 Drive cage
- 36 Drives
- 36 Drive positions
- 37 Removing and installing drives
- 37 Removing a 5.25-inch drive
- 38 Installing a 5.25-inch drive
- 40 Removing a 9.5 mm slim optical drive
- 41 Installing a 9.5 mm slim optical drive
- 43 Removing a 3.5-inch hard drive
- 44 Installing a 3.5-inch hard drive
- 48 Removing a 2.5-inch hard drive
- 49 Installing a 2.5-inch hard drive
- 50 Removing and installing an M.2 SSD storage card
- 52 Removing and installing an Optane memory module
- 53 Expansion cards
- 58 Optional rear port
- 59 Rear fan
- 60 Hood lock (solenoid)
- 61 Hood sensor
- 62 Option board
- 63 Fan sink
- 66 Processor
- 67 WLAN module
- 68 Speaker
- 69 Card reader
- 70 Power supply
- 71 Antennas
- 73 System board
- 76 System board callouts
- 77 Computer Setup (F10) Utility
- 77 Computer Setup (F10) Utilities
- 77 Using Computer Setup (F10) Utilities
- 79 Computer Setup–Main
- 81 Computer Setup—Security
- 84 Computer Setup—Advanced
- 89 Computer Setup—UEFI Drivers
- 89 Recovering the Configuration Settings
- 90 Troubleshooting without diagnostics
- 90 Safety and comfort
- 90 Before you call for technical support
- 91 Helpful hints
- 92 Solving general problems
- 96 Solving power problems
- 97 Solving hard drive problems
- 98 Solving media card reader problems
- 100 Solving display problems
- 103 Solving audio problems
- 105 Solving printer problems
- 106 Solving keyboard and mouse problems
- 108 Solving Hardware Installation Problems
- 109 Solving Network Problems
- 111 Solving memory problems
- 113 Solving CD-ROM and DVD problems
- 115 Solving USB flash drive problems
- 116 Solving front panel component problems
- 116 Solving Internet access problems
- 117 Solving software problems
- 118 POST error messages and diagnostic front panel LEDs and audible codes
- 118 POST numeric codes and text messages
- 123 Interpreting system validation diagnostic front panel LEDs and audible codes
- 125 Password security and resetting CMOS
- 125 Resetting the password jumper
- 127 Clearing and resetting the BIOS
- 128 Using HP PC Hardware Diagnostics
- 128 Using HP PC Hardware Diagnostics Windows
- 128 Downloading HP PC Hardware Diagnostics Windows
- 129 Downloading the latest HP PC Hardware Diagnostics Windows version
- 129 Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
- 129 Installing HP PC Hardware Diagnostics Windows
- 129 Using HP PC Hardware Diagnostics UEFI
- 130 Starting HP PC Hardware Diagnostics UEFI
- 130 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
- 130 Downloading the latest HP PC Hardware Diagnostics UEFI version
- 130 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
- 131 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- 131 Downloading Remote HP PC Hardware Diagnostics UEFI
- 131 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
- 131 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
- 131 Customizing Remote HP PC Hardware Diagnostics UEFI settings
- 133 Battery replacement
- 136 Power cord set requirements
- 136 General Requirements
- 136 Japanese Power Cord Requirements
- 137 Country-Specific Requirements
- 138 Statement of memory volatility
- 140 Nonvolatile memory usage
- 142 Questions and answers
- 143 Using HP Sure Start (select models only)
- 144 Linux technical notes
- 144 System RAM
- 145 Audio
- 145 Hyper-Threading Technology
- 146 NVIDIA graphics workstations
- 147 AMD graphics workstations
- 148 Specifications
- 149 Index