5
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 8. Self-help resources
Self-help resources
Information about Dell products and services
Dell Support
Resource location https://www.dell.com/
Tips
Contact Support
Online help for operating system
Troubleshooting information, user manuals, set up instructions, product specifications, technical help blogs, drivers, software updates, and so on.
Dell knowledge base articles for various of system concerns:
In Windows search, type Contact Support , and press
Enter.
● Windows: https://www.dell.com/support/windows
● Linux: https://www.dell.com/support/linux https://www.dell.com/support/home/
Learn and get more information about your product:
●
●
●
●
●
●
●
Product specifications
Operating system
Setting up and using your product
Data backup
Troubleshooting and diagnostics
Factory and system restore
BIOS information
1. Go to https://www.dell.com/support/home/?
app=knowledgebase .
2. Type the subject or keyword in the Search box.
3. Click Search to retrieve the related articles.
Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog.
● Select Detect Product .
● Locate your product through the drop-down menu under
View Products .
● Enter the Service Tag number or Product ID in the search bar.
● Once on product support page, scroll down to Manuals and
Documents section to preview all the Manuals, documents, and other information for your product.
Getting help and contacting Dell 65
Contacting Dell
Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country/region and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1. Go to https://www.dell.com/support/ .
2. Select your country/region from the drop-down menu on the lower right corner of the page.
3. For customized support: a. Enter your system Service Tag in the Enter your Service Tag field.
b. Click submit .
● The support page that lists the various support categories is displayed.
4. For general support: a. Select your product category.
b. Select your product segment.
c. Select your product.
● The support page that lists the various support categories is displayed.
5. For contact details of Dell Global Technical Support, see https://www.dell.com/contactdell .
NOTE: The Contact Technical Support page is displayed with details to call, chat, or email the Dell Global Technical
Support team.
NOTE: Availability varies by country/region and product, and some services may not be available in your area.
66 Getting help and contacting Dell
