Troubleshooting Guide. Samsung IF025H, IF015H, IF025H-D, IF025H-E, IF020H, IF060H-D, IF012J, IF020H-E, SNOW-1703ULD, SNOW-1703U

Chapter 12

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

" Before calling Samsung Customer

Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service

Center.

" If the screen remains blank, check the PC system, video controller and cable.

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1 Power off both the PC and product.

2 Disconnect all the cables from the product.

3 Power on the product.

4 If No Signal is displayed, the product is operating normally.

Checking the Resolution and Frequency

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected(refer to Supported Resolutions).

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Check the followings.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connection is secure.

The blank spaces found on the screen have nothing to do with the product.

Blank spaces are found on all four sides of the screen when a DP, an HDMI, or an HDMI-DVI cable is connected between the product and PC.

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card.

If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version.

(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen settings.)

Screen issue

The power LED is off. The screen will not switch on.

No Signal is displayed on the screen.

Not Optimum Mode is displayed.

The images on the screen look distorted.

The screen is not clear. The screen is blurry.

Make sure that the power cord is connected.

Check that the product is connected correctly with a cable.

Check that the device connected to the product is powered on.

This message is displayed when a signal from the graphics card exceeds the product's maximum resolution and frequency.

Refer to the Standard Signal Mode Table and set the maximum resolution and frequency according to the product specifications.

Check the cable connection to the product.

Set the resolution and frequency to the recommended level.

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Screen issue

The screen appears unstable and shaky.

There are shadows or ghost images left on the screen.

The screen is too bright. The screen is too dark.

Screen color is inconsistent.

White does not really look white.

There is no image on the screen and the power LED blinks every 0.5 to 1 second.

The product will turn off automatically.

Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the product. Then, change the screen settings if required by referring to the

Additional Information on the product menu and the Standard Signal Mode Table.

Adjust Brightness and Contrast .

Go to Picture and adjust the Color Space settings.

Go to Picture and adjust the White Balance settings.

The product is in power-saving mode.

Press any key on the keyboard or move the mouse to return to the previous screen.

Go to System and make sure Sleep Timer is set to Off .

If a PC is connected to the product, check the power status of the PC.

Make sure the power cable is connected properly to the product and power outlet.

If the signal from a connected device is not detected, the product automatically turns off after

10 to 15 minutes.

Picture quality of the product is different from the dealer shop where it was purchased.

Use an HDMI cable to obtain high-definition (HD) picture quality.

The screen display does not look normal.

Encoded video content may cause the display to appear corrupted in scenes featuring fast moving objects such as in a sports event or action video.

Low signal level or low picture quality may cause the display to appear corrupted. This does not mean the product is defective.

A cell phone within a distance of one-meter radius may cause static on analog and digital products.

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Screen issue

The brightness and color do not look normal.

Lines (red, green or blue) are displayed on the screen.

The display looks unstable and then freezes.

The screen cannot be displayed in full screen.

Go to Picture and adjust the screen settings such as Picture Mode , Color , Brightness and

Sharpness .

Reset the screen settings to the default settings.

These lines are displayed when there is a defect in DATA SOURCE DRIVER IC on the monitor.

Contact a Samsung Service Center to resolve the issue.

The screen may freeze when a resolution other than the recommended resolution is used or if the signal is not stable. To resolve the issue, change the PC resolution to the recommended resolution.

A scaled SD (4:3) content file can cause black bars on both sides of an HD channel screen.

A video with an aspect ratio different from the product can cause black bars at the top and bottom of the screen.

Change the screen size setting to full screen on the product or source device.

Remote control issue

The remote control does not work.

Make sure that the batteries are correctly in place (+/-).

Check if the batteries are flat.

Check for power failure.

Make sure that the power cord is connected.

Check for any special lighting or neon signs switched on in the vicinity.

Source device issue

A beeping sound is heard when my PC is booting.

If a beeping sound is heard when your PC is booting, have your PC serviced.

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Other issue

The product smells like plastic.

Video playback is choppy.

Small particles are found on the edges of the product.

When I try to change the PC resolution, a message " The defined resolution is not currently supported.

" appears.

HDMI Black Level is not functioning properly on an HDMI device with YCbCr output.

The IR sensor is not functioning.

In power-saving mode, when the input source is

DisplayPort , PC display settings cannot be saved.

When booting the PC with the input source set to

DisplayPort , the BIOS and booting screens do not appear.

The plastic smell is normal and disappears over time.

Check the cable connection and connect it again if required.

Using an excessively hard or thick cable may cause choppy video playback.

Make sure cables are flexible enough to ensure durability. When mounting the product onto a wall, it is recommended to use right-angle cables.

The particles are part of the product design. The product is not defective.

The message " The defined resolution is not currently supported.

" appears if the input source resolution exceeds the maximum resolution of the display.

To resolve the issue, change the PC resolution to a resolution supported on the display.

This function is available only when a source device, such as a DVD player and STB, is connected to the product via an HDMI (RGB signal) cable.

Make sure the sensor light turns on when a button is pressed on the remote control.

• If the light does not turn on, turn the power switch off and then on again.

If the sensor light still does not turn on after the power switch is turned off and then on again, an internal jack may be disconnected.

Contact your nearest service center to have the product serviced.

Go to System → Power Control and set Max. Power Saving to Off . Alternatively, configure the PC display output settings again. Ensure the set is turned on.

Boot the PC when the set is turned on or when the input source is not DisplayPort .

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" Refer to the user manual for your

PC or graphics card for further instructions on adjustment.

Q & A

Question

How can I change the frequency?

How can I change the resolution?

How do I set powersaving mode?

Answer

Set the frequency on your graphics card.

• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Adjust resolution → Advanced Settings → Monitor and adjust the frequency in Monitor Settings .

• Windows 8: Go to Settings → Control Panel → Appearance and Personalization → Display

→ Adjust resolution → Advanced Settings → Monitor and adjust the frequency in Monitor

Settings .

• Windows 10: Go to Settings → System → Display → Advanced display settings → Display adapter properties → Monitor , and adjust Screen refresh rate under Monitor settings .

• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Adjust

Resolution and adjust the resolution.

• Windows 8: Go to Settings → Control Panel → Appearance and Personalization → Display →

Adjust Resolution and adjust the resolution.

• Windows 10: Go to Settings → System → Display → Advanced display settings , and adjust the resolution.

• Windows 7: Set power-saving mode in Control Panel → Appearance and Personalization →

Personalize → Screen Saver Settings or BIOS SETUP on the PC.

• Windows 8: Set power-saving mode in Settings → Control Panel → Appearance and

Personalization → Personalize → Screen Saver Settings or BIOS SETUP on the PC.

• Windows 10: Set power-saving mode in Settings → Personalization → Lock screen → Screen timeout settings → Power & sleep or BIOS SETUP on the PC.

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