if you need assistance or service. Whirlpool UPRIGHT FREEZER

If You Need Assistance

Service

Or

This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance

Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.

1. Before calling for assistance . . .

Performance problems often result from little things you can find and fix without tools of any kind.

Please check the chart below for problems you can fix. It could save you the cost of a service call.

PROBLEM

The freezer stops running

POSSIBLE CAUSE SOLUTION

The power cord in not plugged Firmly plug the power cord into a live into a live circuit with the proper circuit with the proper voltage. voltage.

A household fuse has blown or Replace fuse or reset circuit breaker. circuit breaker has tripped.

The local power has failed. Wait for power to be restored.

The Temperature Control is set Set the Temperature Control to a to OFF. numbered setting.

The motor seems to run too long

The freezer clicks but does not run

There is excessive frost or a package holding the door open.

The day is hot and muggy or the room is too warm.

There is not enough air circulation space around the freezer.

Defrost and clean freezer or move package so door closes properly.

Large amount of unfrozen food The motor will naturally run longer. Add have been added to freezer. no more unfrozen food at one time than will freeze in 24 hours-approximately 2 to 3 Ibs. per cubic foot of freezer space.

The motor will run longer to provide the correct amount of cooling.

See “Choosing the proper location” on page 5.

The local power has failed. Unplug the freezer for 30 minutes to allow the refrigeration system to equalize. During this time, keep the door closed whenever possible.

13

2. If you need assistance . . .

Call Whirlpool Consumer Assistance

Center telephone number. Dlal free from anywhere In the U.S.:

1-800-253-l 301 and talk with one of our trained consultants.

The consultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recom- mend a qualified service company in your area.

If you prefer, write to:

Mr. William Clark

Consumer Assistance Center

Whirlpool Corporation

2000 M-63

Benton Harbor, MI 49022

Please include a daytime phone number in your correspondence.

3. If you need service . . .

Whirlpool has a nation-

“wy-l,“,“~pe&;hori=ed companies. Whirlpool service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States. To locate the authorized

Whirlpool service company in your area, call our Consumer Assistance Center telephone number (see Step 2) or look in your telephone directory Yellow Pages under:

*APPLMNCE-HOUSEHOLD-

MAJOR, SERVlCE & REPAIR

- See: Whirlpool Appliances or

Aulhorlzed Whirlpool Service

(Example: XYZ Service Co.)

‘WASHING MACHINES L

DRYERS SERVICE 6 REPAlR

-See: WhIrlpool Appliances or

Aulhorized Whlrlpool Service

(Exempbr XYZ Service Co.)

4. If you need FSP@ replace- ment parts . . .

FSP is a registered trademark of Whirlpool

Corporation for quality parts. Look for this symbol of quality whenever you need a replacement part for your Whirlpool appliance.

FSP replacement parts will fit right and work right, because they are made to the same exacting specifications used to build every new Whirlpool appliance.

To locate FSP replacement parts in your area, refer to Step 3 above or call the

Whirlpool Consumer Assistance Center number in Step 2. l l l

5. If you are not satisfied how the problem was solved . . . with

Contact the Major Appliance Consumer

Action Panel (MACAP). MACAP is a group of independent consumer experts that voices consumer views at the highest levels of the major appliance industry.

Contact MACAP only when the dealer, authorized servicer and Whirlpool have failed to resolve your problem.

Major Appliance Consumer Action Panel

20 North Wacker Drive

Chicago, IL 60606

MACAP will in turn inform us of your action

14