Solving Common Problems. Getac B360

Solving Common Problems

Battery Problems

The battery does not charge (Battery Charge indicator does not light amber).

 Make sure that the AC adapter is properly connected.

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Make sure that the battery is not too hot or cold. Allow time for the battery pack to return to room temperature.

If the battery doesn't charge after it has been stored in very low temperatures, try disconnecting and reconnecting the AC adapter to solve the problem.

Make sure that the battery pack is installed correctly.

Make sure that the battery terminals are clean.

The operating time of a fully charged battery becomes shorter.

 If you often partially recharge and discharge, the battery might not be charged to its full potential. Initialize the battery to solve the problem.

The battery operating time indicated by the battery meter does not match the actual operating time.

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The actual operating time can be different from the estimated time, depending on how you are using the computer. If the actual operating time is much less than the estimated time, initialize the battery.

Bluetooth Problems

I cannot connect to another Bluetooth-enabled device.

 Make sure that both devices have activated Bluetooth feature.

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Make sure that the distance between the two devices is within the limit and that there are no walls or other obstructions between the devices.

Make sure that the other device is not in “Hidden” mode.

Make sure that both devices are compatible.

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Display Problems

Nothing appears on the screen.

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During operation, the screen may automatically turn off as a result of power management. Press any key to see if the screen comes back.

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The brightness level might be too low. Increase brightness.

The display output might be set to an external device. To switch the display back to the LCD, press the Fn+F5 hot key or change the display through the Display Settings Properties.

The characters on the screen are dim.

 Adjust the brightness and/or contrast.

The display brightness cannot be increased.

 As a protection, the display brightness will be fixed at a low level when the surrounding temperature is too high or too low. It is not a malfunction in this situation.

Bad dots appear on the display at all times.

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A small number of missing, discolored, or bright dots on the screen are an intrinsic characteristic of TFT LCD technology. It is not regarded as an

LCD defect.

DVD Drive Problems

The DVD drive cannot read a disc.

 Make sure that the disc is correctly seated in the tray, with the label facing up.

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Make sure that the disc is not dirty. Clean the disc with a disc cleaning kit, available in most computer stores.

Make sure that the computer supports the disc or the files contained.

You cannot eject a disc.

 The disc is not properly seated in the drive. Manually release the disc by inserting a small rod, such as a straightened paperclip, into the drive’s manual eject hole and pushing firmly to release the tray.

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Fingerprint Scanner Problems

The following message appears during the fingerprint enrollment process – “Your device is having trouble recognizing you. Make sure your sensor is clean.”

 When enrolling a fingerprint, make sure you move your finger slightly between each reading. Not moving or moving too much can both result in fingerprint reading failures.

The following message appears during the fingerprint login process

– “Couldn’t recognize that fingerprint. Make sure you’ve set up your fingerprint in Windows Hello.”

 When placing your finger on the scanner, make sure your finger aims at the center of the scanner surface and covers as much area as possible.

 If a fingerprint login frequently fails, try enrolling again.

Hardware Device Problems

The computer does not recognize a newly installed device.

 The device may not be correctly configured in the BIOS Setup program.

Run the BIOS Setup program to identify the new type.

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Make sure if any device driver needs to be installed. (Refer to the documentation that came with the device.)

Check the cables or power cords for correct connections.

For an external device that has its own power switch, make sure that the power is turned on.

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Keyboard and Touchpad Problems

The keyboard does not respond.

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Try connecting an external keyboard. If it works, contact an authorized dealer, as the internal keyboard cable might be loose.

Water or liquid is spilt into the keyboard.

 Immediately turn off the computer and unplug the AC adapter. Then turn the keyboard upside down to drain the liquid out of the keyboard.

Make sure to clean up any part of the spill you can get to. Though the keyboard of your computer is spill-proof, liquid will remain in the keyboard enclosure if you don’t remove it. Wait for the keyboard to air dry before using the computer again.

The touchpad does not work, or the pointer is difficult to control with the touchpad.

 Make sure that the touchpad is clean.

LAN Problems

I cannot access the network.

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Make sure that the LAN cable is properly connected to the RJ45 connector and the network hub.

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Make sure that the network configuration is appropriate.

Make sure that the user name or password is correct.

Power Management Problems

The computer does not enter Sleep or Hibernation mode automatically.

 If you have a connection to another computer, the computer does not enter Sleep or Hibernation mode if the connection is actively in use.

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Make sure that the Sleep or Hibernation time-out is enabled.

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The computer does not enter Sleep or Hibernation mode immediately.

 If the computer is performing an operation, it normally waits for the operation to finish.

The computer does not resume from Sleep or Hibernation mode.

 The computer automatically enters Sleep or Hibernation mode when the battery pack is empty. Do any one of the following:

− Connect the AC adapter to the computer.

− Replace the empty battery pack with a fully charged one.

Software Problems

An application program does not work correctly.

 Make sure that the software is correctly installed.

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If an error message appears on the screen, consult the software program’s documentation for further information.

If you are sure the operation has stop, reset the computer.

Sound Problems

No sound is produced.

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Make sure that the volume control is not set too low.

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Make sure that the computer is not in Sleep mode.

If using an external speaker, make sure that the speaker is properly connected.

Distorted sound is produced.

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Make sure that the volume control is not set too high or too low. In most cases, a high setting can cause the audio electronics to distort the sound.

The sound system does not record.

 Adjust the playback or recording sound levels.

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Startup Problems

When you turn on the computer, it does not seem to respond.

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If you are using an external AC power, make sure that the AC adapter is correctly and securely connected. If so, make sure that the electrical outlet works properly.

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If you are using the battery power, make sure that the battery is not discharged.

When the ambient temperature is below -20 ° C (-4 ° F), the computer will start up only if both battery packs are installed.

WLAN Problems

I cannot use the WLAN feature.

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Make sure that the WLAN feature is turned on.

Transmission quality is poor.

 Your computer may be in an out-of-range situation. Move your computer closer to the Access Point or another WLAN device it is associated with.

 Check if there is high interference around the environment and solve the problem as described next.

Radio interference exists.

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Move your computer away from the device causing the radio interference such as microwave oven and large metal objects.

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Plug your computer into an outlet on a different branch circuit from that used by the affecting device.

Consult your dealer or an experienced radio technician for help.

I cannot connect to another WLAN device.

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Make sure that the WLAN feature is turned on.

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Make sure that the SSID setting is the same for every WLAN device in the network.

Your computer is not recognizing changes. Restart the computer.

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Make sure that the IP address or subnet mask setting is correct.

I cannot communicate with the computer in the network when

Infrastructure mode is configured.

 Make sure that the Access Point your computer is associated with is powered on and all the LEDs are working properly.

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If the operating radio channel is in poor quality, change the Access Point and all the wireless station(s) within the BSSID to another radio channel.

Your computer may be in an out-of-range situation. Move your computer closer to the Access Point it is associated with.

Make sure that your computer is configured with the same security option

(encryption) to the Access Point.

Use the Web Manager/Telnet of the Access Point to check whether it is connected to the network.

Reconfigure and reset the Access Point.

I cannot access the network.

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Make sure that the network configuration is appropriate.

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Make sure that the user name or password is correct.

You have moved out of range of the network.

Turn off power management.

Other Problems

The date/time is incorrect.

 Correct the date and time via the operating system or BIOS Setup program.

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After you have performed everything as described above and still have the incorrect date and time every time you turn on the computer, the

RTC (Real-Time Clock) battery is at the end of its life. Call an authorized dealer to replace the RTC battery.

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GPS signals drop when they are not supposed to.

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If your computer is connected to the docking station which has one or more USB 3.1/3.0 devices connected, the USB 3.1/3.0 device can interfere with the radio frequency, causing poor GPS signal reception. To solve the problem in this situation, run the BIOS Setup Utility, go to Advanced 

Device Configuration  Docking USB Port Setting and change the setting to USB 2.0.

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