The drum door does not open when you press the Door button. Miele W5748

Problem solving guide

The drum door does not open when you press the Door button

Possible cause

The machine is not connected to the electricity supply and/or is not switched on.

The safety lock has been activated.

Remedy

Insert the plug in the socket and switch on and/or switch the machine on with the K button.

Access via a code has been activated.

Deactivate the safety lock as described in

"Changing the programme sequence - Safety lock".

Deactivate the code as described in

"Programmable functions - Code".

Power cut.

The door was not correctly engaged.

Open the drum door as described in the next section.

Press hard against the lock side of the drum door and then press the Door button.

There is still water in the drum and the machine is unable to drain.

Clean the drain filter and drain pump as described in the next section.

For safety reasons the drum door cannot be opened if the suds temperature is higher than 55°C.

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