Troubleshooting. LG EE C70, LGH440N, H440, H440N, LG Spirit 4G (H440N), Spirit LTE

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Troubleshooting

This chapter lists some problems you might encounter when using your phone. Some problems require you to call your service provider, but most are easy to fix yourself.

Message Possible corrective measures

SIM or

USIM card error

Possible causes

There is no SIM or USIM card in the phone or it is inserted incorrectly.

Signal is weak or you are outside the carrier network.

Make sure that the SIM or USIM card is correctly inserted.

No network connection/

Dropped network

Operator applied new services.

Move toward a window or into an open area. Check the network operator coverage map.

Check whether the SIM or USIM card is more than 6~12 months old. If so, change your SIM or USIM card at your network provider's nearest branch.

Contact your service provider.

Codes do not match

To change a security code, must need to confirm the new code by re-entering it.

The two codes you entered do not match.

If you forget the code, contact your service provider.

Troubleshooting

Message

No applications can be set

Calls not available

Phone cannot be turned on

Charging error

Possible causes

Not supported by service provider or registration required.

Dialing error

New SIM or USIM card inserted.

Pre-paid charge limit reached.

On/Off key pressed too briefly.

Battery is not charged.

Outside temperature is too hot or cold.

Possible corrective measures

Contact your service provider.

New network not authorized.

Check for new restrictions.

Contact service provider or reset limit with PIN2.

Press the On/Off key for at least two seconds.

Charge battery. Check the charging indicator on the display.

Charge battery.

Make sure phone is charging at a normal temperature.

Contact problem

No voltage

Charger defective

Wrong charger

Check the charger and its connection to the phone.

Plug the charger into a different outlet.

Replace the charger.

Use only original LG accessories.

Accessories

Message

Number not allowed.

Possible causes

The Fixed dialling number function is on.

Impossible to receive/ send SMS

& photos

Files do not open

The screen does not turn on when I receive a call.

Memory full

Unsupported file format

Proximity sensor problem

No sound

Hangs up or freezes

Vibration mode

Intermittent software problem

Possible corrective measures

Check the Settings menu and turn the function off.

Delete some messages from your phone.

Check the supported file formats.

If you use a protection tape or case, make sure it has not covered the area around the proximity sensor. Make sure that the area around the proximity sensor is clean.

Check the settings status in the sound menu to make sure you are not in vibration or silent mode.

Try to perform a software update through the website.

Accessories

FAQ

Category

Bluetooth

Devices

Contacts

Backup

Synchronization

Gmail Log-In

Google

Account

Ringtone

Question Answer

What functions are available via

Bluetooth?

How can I back up

Contacts?

You can connect a Bluetooth audio device, such as a Stereo/Mono headset or car kit.

Contacts data can be synchronized between your phone and your Google account.

Is it possible to set up one-way sync with

Gmail?

Only two-way synchronization is available.

Is it possible to synchronize all email folders?

The Inbox is automatically synchronized. You can view other folders by tapping and selecting

Folders to choose a folder.

Do I have to log into

Gmail whenever I want to access Gmail?

Is it possible to filter emails?

What happens when

I execute another application while writing an email?

Is there a file size limit for using MP3 files as ringtones?

Once you have logged into Gmail, there is no need to log into Gmail again.

No, the phone does not support email filtering.

Your email is automatically saved as a draft.

There is no file size limit.

FAQ

Category

Message

Time

Navigation

Synchronisation

Question

My phone does not display the time of receipt for messages older than 24 hrs.

How can I veiw the time?

Is it possible to install another navigation application on my phone?

Is it possible to synchronize my contacts from all my email accounts?

Wait and

Pause

Security

Details .

Answer

Open the conversation and touch and hold the desired message. Then tap

Any application that is available at Play

Store™ and is compatible with the hardware can be installed and used.

Only Gmail and MS Exchange server

(company email server) contacts can be synchronized.

Is it possible to save a contact with Wait and Pause in the numbers?

What are the phone's security functions?

If you transferred a contact using the

Wait & Pause functions saved into the number, you cannot use those features.

You must save each number again.

How to save with Wait and Pause:

1. From the Home screen, tap .

2. Dial the number, then tap .

3. Tap Add 2-sec pause or Add wait .

You can set the phone to require an

Unlock Pattern to be entered before the phone can be accessed or used.

FAQ

Category Question

Unlock

Pattern

How do I create the

Unlock Pattern?

Answer

1. From the Home screen, tap and hold .

2. Tap System settings > Display tab

> Lock screen .

3. Tap Select screen lock > Pattern .

The first time you do this, a short tutorial about creating an Unlock

Pattern appears.

4. Set up your pattern by drawing it then drawing it a second time for confirmation.

Precautions to take when using the pattern lock.

It is very important to remember the unlock pattern you set. You can no longer access your phone if you use an incorrect pattern five times. You have five chances to enter your unlock pattern, PIN or password. If you have used all 5 opportunities, you can try again after 30 seconds. (Or, if you preset the backup PIN, you can use the backup PIN code to unlock the pattern.)

FAQ

Category

Unlock

Pattern

Memory

Language

Support

VPN

What should I do if

I forget the unlock pattern and I did not create my Google account on the phone?

Is it possible to change my phone's language?

How do I set up a

VPN?

Question

Will I know when my memory is full?

Answer

If you forgot your pattern:

If you logged into your Google account on the phone but failed to enter the correct pattern 5 times, tap the Forgot pattern button. You are then required to log in with your Google account to unlock your phone. If you have not created a Google account on the phone or you have forgotten it, you must perform a hard reset.

Caution: If you perform a factory reset, all user applications and user data are deleted. Please remember to back up any important data before performing a factory reset.

Yes, you will receive a notification.

The phone has multilingual capabilities.

To change the language:

1. From the Home screen, tap and hold and tap

System settings

2. Tap General tab > Language & input > Language .

3. Tap the desired language.

VPN access configuration is different for each company. To configure VPN access on your phone, you must obtain the details from your company's network administrator.

FAQ

Category Question Answer

Screen time out

Wi-Fi & mobile network

Home screen

Application

Charger

My screen turns off after only 15 seconds.

How can I change the amount of time for the backlight to turn off?

When the Wi-Fi and mobile networks are both available, which service does my phone use?

Is it possible to remove an application from the Home screen?

I downloaded an application and it causes a lot of errors.

How do I remove it?

1. From the Home screen, tap and hold .

2. Tap System settings > Display tab.

3. Tap Screen timeout .

4. Tap the preferred screen backlight timeout time.

When using data, your phone may default to the Wi-Fi connection (if Wi-Fi connectivity on your phone is set to

On). However, there is no notification when your phone switches from one to the other.

To know which data connection is being used, view the mobile network or

Wi-Fi icon at the top of your screen.

Yes. Just touch and hold the icon until the trash can icon appears at the top and center of the screen. Then, without lifting your finger, drag the icon to the trash can.

1. From the Home screen, tap and hold .

2. Tap System settings > General tab

Apps

DOWNLOADED

3. Tap the application, then tap

Uninstall .

Is it possible to charge my phone using a USB data cable without installing the necessary USB driver?

Yes, the phone is charged through the

USB cable regardless of whether the necessary drivers are installed.

FAQ

Category

Alarm

Hard Reset

(Factory

Reset)

Question Answer

Can I use music files for my alarm?

Yes. After saving a music file as a ringtone, you can use it as an alarm.

1. Touch and hold a song in a library list. In the menu that opens, tap Set as ringtone > Phone ringtone or

Contact ringtone .

2. On the Alarm Clock Setting screen, select the song as a ringtone.

Will my alarm be audible or will it go off if the phone is turned off?

If my ringer volume is set to Vibrate, will I hear my alarm?

No, this is not supported.

Your alarm is programmed to be audible even in these scenarios.

How can I perform a factory reset if I cannot access the phone's

Settings menu?

If your phone does not restore to its original condition, use a hard reset

(factory reset) to initialize it.

FAQ

General Inquiries

<LG Customer Information Centre>

UK: 0344-847-5454 or +44-344-847-5454

IE: 01-686-9454 or +353-1-686-9454

* Make sure the number is correct before making a call.