Sophos Mobile
19 Use internal user management
30
19.1 Create a Self Service Portal test user
To test provisioning through the Self Service Portal, create a Self Service Portal user account for yourself. You will use this account to log in to the Self Service Portal and test device enrollment.
To create a test user account for the Self Service Portal:
1. On the menu sidebar, under MANAGE, select People.
2. Click Create user.
3. Configure the required account details.
Make sure that Send registration email is selected.
4. Select Save.
The user is added to the list of Self Service Portal users and a registration email is sent to the email address that you specified in the account details.
19.2 Test device enrollment through the Self
Service Portal
We recommend that you test device enrollment through the Self Service Portal before you roll out the Self Service Portal to your users.
Log in to the Self Service Portal with the test user account you created for yourself in Create a Self
Service Portal test user (page 30) and perform test enrollments for all platforms that you want to
manage with Sophos Mobile.
19.3 Import users
After you have tested device enrollment through the Self Service Portal, you can import your user list into Sophos Mobile.
The import of users is only relevant for internal user management. For external user management, all users that are assigned to a certain LDAP group can log in to the system.
You can import up to 500 users.
If you specify a group that doesn’t exist, Sophos Mobile creates it.
The CSV file must have the following specification:
• The first row is treated as a header and is not imported.
• Values must be separated by semicolon, not by comma.
• All rows must have the correct number of semicolon characters, even if you leave out optional values.
• The file extension must be .csv
.
• To ensure that non-English characters are imported correctly, the file must be UTF-8 encoded.
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Sophos Mobile
Tip
On the Import users page, select Example CSV to download a sample file.
To import users from a CSV file:
1. On the menu sidebar, under MANAGE, select People.
2. Select Import users.
3. On the Import users page, select Send registration emails.
4. Select Upload a file and then navigate to the CSV file you’ve prepared.
The entries are read in from the file and are displayed.
5. If the data is not formatted correctly or is inconsistent, the file as a whole cannot be imported. In this case, follow the error messages that are displayed next to the relevant entries, correct the content of the CSV file accordingly and upload it again.
6. Select Finish to create the user accounts.
The users are imported and displayed on the People page. They receive emails with their login credentials for the Self Service Portal.
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