Sophos Mobile
7 Update Sophos Mobile
Sophos Mobile server installations can be updated directly from versions 7.1 or 8 to 8.1.
Older versions need to be updated to version 7.1 beforehand. For details, see the Sophos Mobile 7.1
documentation.
7.1 Update Sophos Mobile server
To update your Sophos Mobile server installation to version 8.1, start the Sophos Mobile 8.1 installer and follow the instructions. The installer automatically detects if an existing installation needs to be updated to version 8.1.
A system property check will be performed before the update starts. If all checks are passed you can proceed with the update. Database and files will be updated automatically without any user interaction.
Once the update is complete, the Sophos Mobile service will be started again.
Note
If you used Windows Authentication during your initial Sophos Mobile server installation the Start
Sophos Mobile server now option is grayed out. You have to start the service manually.
7.2 Post-update tasks
7.2.1 Re-configure Self Service Portal enrollment for Windows computers
If you’ve configured Self Service Portal enrollment for Windows computers, you must adjust the configuration after you’ve updated Sophos Mobile from version 7.1 to version 8.1. In Sophos
Mobile 7.1, the initial package is a policy while in Sophos Mobile 8.1 it is a task bundle.
In Sophos Mobile Admin, perform the following steps:
1. Under Task bundles > Windows , create a new task bundle containing an Enroll task and, optionally, one or more Assign policy and/or Install app tasks.
If required, create different task bundles for corporate and personal computers.
2. Under Setup > Self Service Portal > Group settings , select the task bundles as initial packages for the Windows platform and then click the check box next to Windows .
For further information on task bundles and Self Service Portal settings, see the Sophos Mobile administrator help .
7.3 Update a server cluster
When updating a cluster of Sophos Mobile server nodes, it is important that all nodes are running on the same version at all times, and that the server version matches the database version. To do this:
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Sophos Mobile
1. Shut down all server nodes by stopping the Sophos Mobile service on the relevant computers.
2. Update the first node as described in
Update Sophos Mobile server
(page 23).
This also updates the database.
3. Start the updated server node and check that the update was successful.
4. Update the remaining server nodes.
Tip
If you are using the standalone EAS proxy, your managed devices can access your email server even when all Sophos Mobile server nodes are stopped. This is because the EAS proxy caches the device status for up to 60 minutes when not connected to the Sophos Mobile server.
7.4 Update standalone EAS proxy
To update your standalone EAS proxy to version 8.1, run the EAS proxy 8.1 installer and follow the instructions. The installer automatically detects if an existing installation needs to be updated .
If you are using a cluster of EAS proxy server nodes behind a load balancer, you can update these nodes independently of each other and in any sequence.
Tip
Do not stop all EAS proxy server nodes at the same time. This makes sure that email communication of your managed devices is not interrupted during the update.
24 Copyright © 2018 Sophos Limited
