Call Comcast XFINITY to Set Up Your Internet Connection. COX Netgear C6220
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AC1200 WiFi Cable Modem Router Model C6220
Call Comcast XFINITY to Set Up Your Internet Connection
If you are unable to activate your modem router using the XFINITY self-activation process, call Comcast XFINITY customer service.
Before you call Comcast Xfinity, make sure that your account number, account phone number, email address, and password are nearby. The cable modem’s model number is
C6220. The serial number and MAC address are on the modem router label.
Made in China
Figure 5. Modem router label
To set up your Internet connection by calling Comcast XFINITY:
1. Call Comcast XFINITY customer service at 1-800-XFINITY (1-800-934-6489).
2. When asked, provide your account information and provide the modem router’s model number and MAC address.
3. Wait for Comcast XFINITY to confirm that your modem router is active.
4. If you do not get an Internet connection with the modem router, ask Comcast XFINITY to look for your modem router online, and do one of the following depending on what Comcast
XFINITY tells you about your modem router:
• If the modem router is not visible, Comcast XFINITY can give you instructions to verify why the modem router does not connect with your high-speed Internet service.
• If the modem router is visible to Comcast XFINITY, reboot the modem router. Check your online status again.
Perform a Speed Test
To determine the accurate Internet speed, visit the speed test website of your cable Internet provider and perform a speed test.
If your actual speed is lower than your subscribed speed, contact your cable Internet provider.
Hardware Setup
15
2.
Connect to the Network and
Access the Modem Router
This chapter contains the following sections:
•
•
•
2
16
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Table of contents
- 10 Cable the Modem Router With a Simple Network
- 11 Cable Your Modem Router to a Router or Gateway
- 14 Use the Self-Activation Process to Set Up Your Internet Connection
- 15 Call Comcast XFINITY to Set Up Your Internet Connection
- 15 Perform a Speed Test
- 17 Wired Connection
- 17 WiFi Connection
- 18 Label
- 28 Add a Keyword to Block
- 29 Delete a Keyword
- 55 Reserve a LAN IP Address
- 56 Edit a Reserved Address Entry
- 56 Delete a Reserved Address Entry
- 62 Use the WiFi On/Off Button
- 62 Enable or Disable the WiFi Radios
- 70 View Cable Information
- 71 View Internet Port Information
- 72 View WiFi Settings
- 75 Back Up Settings
- 76 Restore Configuration Settings
- 77 Erase the Current Configuration Settings
- 84 Set Up Remote Management
- 85 Use Remote Access
- 88 Add a Custom Port Forwarding Service
- 89 Edit a Port Forwarding Service
- 90 Delete a Port Forwarding Entry
- 90 Application Example: Make a Local Web Server Public
- 91 How the Modem Router Implements the Port Forwarding Rule
- 92 Add a Port Triggering Service
- 93 Specify When to Use Port Triggering
- 94 Application Example: Port Triggering for Internet Relay Chat
- 99 Use PIng to Test the LAN Path to Your Gateway
- 99 Use Ping to Test the Path From a Windows Computer to a Remote Device