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About
This guide is for integrators and operators of Zebra Link-OS ZD421 desktop printers. Use this guide to install, change configuration, operate, and physically support these printers.
Information, support, and additional resources are available online to support this printer:
• ZD621 Thermal Transfer printer — zebra.com/ZD621t-info
• ZD621 Direct Thermal printer — zebra.com/ZD621d-info
• ZD421 Thermal Transfer Ribbon Cartridge printer — zebra.com/ZD421c-info
• ZD421 Thermal Transfer printer — zebra.com/ZD421t-info
• ZD421 Direct Thermal printer — zebra.com/ZD421d-info
• ZD621R Thermal Transfer printer — zebra.com/ZD621r-info
Printer Resources
Zebra has a large suite of technical resource for your Zebra Link-OS printer, as well as free and fee-based software and Apps (applications), including:
• “How To” videos
• Printer accessory, supplies, parts, and software links
• Various setup and configuration guides
• Programmer’s manuals
• Printer Drivers (Windows, Apple, OPOS, etc.)
• Printer Firmware
• Printer Fonts
• Utilities
• Knowledge base and support contacts
• Printer warranty and repair links
• Label Design software
• Printer Management tools
• Virtual Devices for legacy languages normally associated with other printer brands
• Cloud-based Enterprise printer management and printing
• XML and PDF format file printing
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About
• Oracle and SAP support
• Zebra Savanna ™ Data Intelligence platform - turns raw data from devices (IoT) and sensors into actionable intelligence for your business
• A suite of Link-OS Mobile Apps (applications for phones, tablets, etc.)
• Link-OS software development kit (SDK)
• Additional Operating Systems (OS) and Service platforms
Find out more about ZebraLink, Zebra Link-OS, and Zebra Savanna at zebra.com/software .
Zebra OneCare Printer Service and Support
For maximum productivity, we can help your business ensure its Zebra printers are Online and ready for business. Refer to the descriptions of the Zebra OneCare service and support options available for your printers at zebra.com/zebraonecare .
Icon Conventions
The documentation set is designed to give the reader more visual clues. The following graphic icons are used throughout the documentation set. These icons and their associated meanings are described below.
NOTE: The text here indicates information that is supplemental for the user to know and that is not required to complete a task.
IMPORTANT: The text here indicates information that is important for the user to know.
CAUTION—EYE INJURY: Wear protective eyewear when performing certain tasks.
CAUTION—PRODUCT DAMAGE: If the precaution is not taken, the product could be damaged.
CAUTION: If the precaution is not heeded, the user could receive minor or moderate injury.
CAUTION—HOT SURFACE: Touching this area could result in burns.
CAUTION—ESD: Observe proper electrostatic safety precautions.
CAUTION—ELECTRIC SHOCK: Disconnect the printer power before performing certain procedures to avoid the risk of electric shock.
WARNING: If danger is not avoided, the user CAN be seriously injured or killed.
DANGER: If danger is not avoided, the user WILL be seriously injured or killed.
NOTE: This is an icon for wired networking notes.
NOTE: This is an icon for wireless networking notes.
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Table of contents
- 11 About
- 11 Printer Resources
- 12 Zebra OneCare Printer Service and Support
- 12 Icon Conventions
- 13 Introduction
- 13 Link-OS 4 inch Desktop Thermal Printers
- 14 Common Desktop Link-OS Printer Features
- 15 Link-OS 4 inch Desktop Printer Options
- 17 Zebra Label Printing Solution
- 17 Modes of Printing
- 18 What’s in the Box?
- 18 Unpack and Inspect the Printer
- 20 Printer Features
- 22 Inside the ZD421 Dual Capacity Ribbon Roll Printer
- 23 Inside the ZD621 Dual Capacity Ribbon Roll Printer
- 26 Inside the ZD421 Direct Thermal Printers
- 27 Inside the ZD621 Direct Thermal Printers
- 28 Inside the ZD421 Ribbon Cartridge Printer
- 30 Label Dispenser Option (field installable) - All Models
- 30 Cutter Option (field installable) - All Models
- 31 Linerless Media Tear-Off Option (Direct Thermal Models Only)
- 31 Linerless Cutter Option (Direct Thermal Models Only)
- 32 Identifying Platen Drive Rollers Types
- 33 Printer Power Supply Options
- 35 ZD621 Direct Thermal Locking Printer Features
- 36 Zebra Print Touch
- 37 Controls and Indicators
- 37 User Interface
- 38 Standard Interface Controls
- 41 Meaning of the Indicator Light Patterns
- 41 Status - Typical Operating Conditions
- 43 Status - Printhead Operation
- 44 Status - Bluetooth Low Energy (BTLE) Option
- 44 Status - Ethernet (LAN) Option
- 45 Status - Wi-Fi (WLAN) Option
- 45 Battery Indicators and Controls
- 47 Install Hardware Options
- 47 Field Installable printer Accessories and Options
- 49 Printer Connectivity Modules
- 49 Accessing the Connectivity Module Slot
- 50 Installing the Serial Port Module
- 51 Installing the Internal Ethernet (LAN) Module
- 53 Installing the Wireless Connectivity Module
- 56 Media Handling Options
- 56 Removing the Standard Bezel
- 57 Installing the Label Dispenser
- 58 Installing the Standard Media Cutter
- 59 Installing the Linerless Media Cutter
- 60 Installing the Linerless Media ‘Tear-Off’ Bezel
- 61 Media Roll Core Size Adapters
- 63 Print Resolution Upgrade Kits
- 64 Installing the Attached Power Supply Base Options
- 66 Installing the Attached Battery Base Options
- 67 Installing the Battery into the Attached Power Base
- 68 Color Touch Display and Controls
- 69 Color Touch Display Printer Controls
- 70 Home Screen
- 70 Printer Status
- 71 Printer Info
- 72 Printer Wizards
- 74 User Menus
- 75 System Menu
- 76 System > Language
- 77 System > Program Language > Diagnostic Mode
- 78 System > Program Language > Virtual Device
- 79 System > Program Language > ZBI
- 80 System > Settings > Display Time Format
- 81 System > Settings > Password Level
- 82 System > Settings > Set Password
- 83 System > Settings > Power Up Action
- 84 System > Settings > Head Close Action
- 85 System > Settings > Screen Calibration
- 86 System > Settings > Restore Defaults
- 87 System > Settings > Print: System Settings
- 88 System > Energy Saving > Energy Star
- 89 Connection Menu
- 90 Connection > Networks > Reset Network
- 91 Connection > Networks > Primary Network
- 92 Connection > Networks > IP Port
- 93 Connection > Networks > IP Alternate Port
- 94 Connection > Networks > Print: Network Info
- 95 Connection > Networks > Visibility Agent
- 96 Connection > Wired > Wired IP Protocol
- 97 Connection > Wired > Wired IP Address
- 98 Connection > Wired > Wired Gateway
- 99 Connection > Wired > Wired Mac Address
- 100 Connection > WLAN > WLAN IP Protocol
- 101 Connection > WLAN > WLAN IP Address
- 102 Connection > WLAN > WLAN Subnet
- 103 Connection > WLAN > WLAN Gateway
- 104 Connection > WLAN > WLAN Mac Address
- 105 Connection > WLAN > ESSID
- 106 Connection > WLAN > WLAN Security
- 107 Connection > WLAN > WLAN Band
- 108 Connection > WLAN > WLAN Country Code
- 109 Connection > Bluetooth > Bluetooth
- 110 Connection > Bluetooth > Bluetooth Discovery
- 111 Connection > Bluetooth > Friendly Name
- 112 Connection > Bluetooth > Minimum Security Mode
- 113 Connection > Bluetooth > Specification Version
- 114 Connection > Bluetooth > MAC Address
- 115 Connection > Bluetooth > Bluetooth Auth. PIN
- 116 Connection > Bluetooth > Bluetooth Bonding
- 117 Print Menu
- 118 Print > Print Quality > Darkness
- 119 Print > Print Quality > Print Speed
- 120 Print > Print Quality > Print Type
- 121 Print > Print Quality > Label Type
- 122 Print > Print Quality > Label Length
- 123 Print > Print Quality > Label Width (Dots)
- 124 Print > Label Position > Collection Method
- 125 Print > Label Position > Tear Line Offset
- 126 Print > Label Position > Horizontal Label Offset
- 127 Print > Label Position > Vertical Label Offset
- 128 Print > Sensors > Manual Calibration
- 129 Print > Sensors > Label Sensor
- 130 Print > Sensors > Sensor Type
- 131 Print > Sensors > Print: Sensor Profile
- 132 Print > Print Station
- 133 Print > Applicator > Applicator Port Mode
- 134 Print > Applicator > Start Print Mode
- 135 Print > Applicator > Error on Pause
- 136 Print > Applicator > Applicator Reprint
- 137 RFID Menu
- 138 RFID > RFID Status
- 139 RFID > RFID Test
- 140 RFID > RFID Calibrate
- 141 RFID > Read Power
- 142 RFID > Write Power
- 143 RFID > RFID Antenna
- 144 RFID > RFID Valid Count
- 145 RFID > RFID Void Count
- 146 RFID > RFID Program Position
- 147 RFID > Read RFID Data
- 148 Storage Menu
- 149 Storage > USB > Copy: Files to USB
- 150 Storage > USB > Copy: Files to Printer
- 151 Storage > USB > Copy: Configuration to USB
- 152 Storage > USB > Print: From USB
- 153 Storage > Print Asset Lists
- 154 Storage > USB > Print from E:
- 155 Setup
- 155 Printer Setup Overview
- 155 Select a Location for the Printer
- 156 Install Printer Options and Connectivity Modules
- 156 Attaching Power
- 157 Getting Ready to Print
- 157 Preparing and Handling Media
- 158 Media Storage Tips
- 158 Loading Roll Media
- 158 Setting Media Sensing by Media type
- 159 Instructions for media loading:
- 165 Loading Thermal Transfer Roll Ribbon
- 166 Loading Zebra Transfer Roll Ribbon
- 176 Loading the ZD421 Ribbon Cartridge
- 177 Run a SmartCal Media Calibration
- 177 SmartCal Procedure
- 178 Test Printing with the Configuration Report
- 179 Detecting a Media Out Condition
- 180 Detecting a Ribbon Out Condition
- 181 Connecting your Printer to a Computer
- 181 Interface Cable Requirements
- 185 Wi-Fi and Bluetooth Classic Wireless Connectivity Option
- 186 Setup for Windows® OS
- 186 Windows to Printer Communication Setup (Overview)
- 186 Pre-install Windows® Printer Drivers
- 187 Setting Up the Wi-Fi Print Server Option
- 187 Configure Using the ZebraNet Bridge Connectivity Wizard
- 194 Using a Configuration Script
- 195 Bluetooth Option Configuration
- 198 Connecting to a Windows XP® SP2 Central Device
- 199 Connecting to a Windows Vista® SP2 or Windows 7® Central Device
- 202 Connecting the Printer to a Windows 8
- 203 Connecting the Printer to a Windows 10 PC
- 205 After Your Printer is Connected
- 208 Print Operations
- 208 Thermal Printing
- 208 Determining Your Printer’s Configuration Settings
- 208 Select a Print Mode or Collection Method
- 209 Adjusting the Print Quality
- 209 Adjusting the Print Width
- 210 Replacing Supplies while Using the Printer
- 210 Printing on Fan-Fold Media
- 213 Printing with Externally Mounted Roll Media
- 213 Externally Mounted Roll Media Considerations:
- 214 Using the Label Dispenser Option
- 217 Using the Linerless Options
- 218 Linerless Printing
- 218 Sending Files to the Printer
- 218 Ribbon Cartridge Programming Commands
- 219 Printing with the Attached Battery Base and Battery Option
- 220 Printer Fonts
- 220 Identifying Fonts in Your Printer
- 220 Localizing the Printer with Code Pages
- 221 Asian fonts and Other Large Font Sets
- 222 EPL Line Mode - Direct Thermal Printers only
- 222 ZD621 and ZD421 Locking Printer Option
- 223 Zebra® ZKDU — Printer Accessory
- 223 ZBI 2.0™ — Zebra Basic Interpreter
- 224 Setting the Power Failure Recovery Mode Jumper
- 225 USB Host Port and Link-OS Usage Examples
- 225 USB Host
- 226 Using USB Host for Firmware Updates
- 227 USB Host and Printer Usage Examples
- 227 Items Required for the USB Host Exercises
- 227 Files for Completing the Exercises
- 230 Exercise 1: Copy Files to a USB Flash Drive and Perform USB Mirror
- 232 Exercise 2: Print a Label Format from a USB Flash Drive
- 234 Exercise 3: Copy Files to/from a USB Flash Drive
- 236 Exercise 4: Enter Data for a Stored File with a USB Keyboard and Print a Label
- 237 Using the USB Hosts Port and the NFC Capabilities
- 238 Exercise 5: Enter Data for a Stored File with a Smart Device and Print a Label
- 240 Maintenance
- 240 Cleaning
- 240 Cleaning Supplies
- 241 Recommended Cleaning Schedule
- 243 Cleaning the Printhead
- 246 Media Path Cleaning
- 251 Sensor Cleaning
- 255 Platen Cleaning and Replacement
- 259 Replacing the Printhead
- 260 ZD621 and ZD421 Direct Thermal
- 264 ZD621 and ZD421 Thermal Transfer Ribbon Roll
- 269 ZD421 Thermal Transfer Ribbon Cartridge
- 273 Updating Printer Firmware
- 273 Other Printer Maintenance
- 273 RTC Battery
- 273 Fuses
- 274 Troubleshooting
- 274 Resolving Alerts and Errors
- 274 Alert: Printhead Open
- 275 Alert: Media Out
- 277 Alert: Ribbon In (ZD421 Cartridge Printer only)
- 278 Alert: Ribbon Out
- 279 Alert: Ribbon Low (ZD421 Cartridge Printer only)
- 280 Alert: CUT ERROR
- 281 Alert: PRINTHEAD OVER TEMP
- 282 Alert: PRINTHEAD SHUTDOWN
- 283 Alert: PRINTHEAD UNDER TEMP
- 284 Alert: OUT OF MEMORY
- 285 Resolving Print Issues
- 285 Issue: General Print Quality Issues
- 286 Issue: No Print on the Label
- 287 Issue: Labels Are Distorted in Size or Print Area Start Position Varies
- 288 Communication Issues
- 288 Issue: Label Job Sent, No Data Transfer
- 288 Issue: Label Job Sent, Skips Labels or Prints Bad Content
- 289 Issue: Label Job Sent, Data Transfers, But No Print
- 290 Miscellaneous Issues
- 290 Issue: Settings are Lost or Ignored
- 291 Issue: Non-continuous labels act as Continuous labels.
- 291 Issue: Printer Locks-Up
- 291 Issue: Erroneous Ribbon Cartridge Faults
- 292 Issue: Battery has a Red Indicator
- 293 Tools
- 293 Printer Diagnostics
- 293 Power-On Self Test
- 293 SmartCal Media Calibration
- 294 Configuration Report (CANCEL Self Test)
- 295 Printer Network (and Bluetooth) Configuration Report
- 296 Print Quality Report (FEED self test)
- 299 Reset Printer Factory Defaults (PAUSE + FEED Self Test)
- 299 Reset Network Factory Defaults (PAUSE + CANCEL Self Test)
- 300 Reset Button
- 301 Communication Diagnostics Test
- 302 Sensor Profile
- 303 Advanced Mode
- 303 Manual Media Calibration
- 304 Manual Print Width Adjustment
- 305 Manual Print Darkness Adjustment
- 306 Factory Test Modes
- 307 Interface Wiring
- 307 Universal Serial Bus (USB) Interface
- 308 Serial Port Interface
- 308 Connecting the Printer to a DTE Device
- 309 Connecting the Printer to a DCE Device
- 310 Dimensions
- 311 ZD621 / ZD421 Thermal Transfer Models
- 319 ZD421 Ribbon Cartridge Thermal Transfer Models
- 327 ZD621 / ZD421 Direct Thermal Models
- 334 Media
- 334 Types of Thermal Media
- 334 Determining Thermal Media Types
- 335 General Media and Print Specifications
- 339 ZPL Configuration
- 339 Managing the ZPL Printer Configuration
- 341 Configuration Setting to Command Cross-reference
- 344 Printer Memory Management and Related Status Reports
- 344 ZPL Programming for Memory Management