DEVICE

TYPE

CATEGORY TILE AVAILABLE REMOTE ACTIONS

Messages dialog for currently selected device. This dialog displays

the list of issues sorted out by product category. For AVG AntiVirus for Mac, you can use the Fix Now button to turn on previously deactivated realtime protection.

2.4. FAQ and Support

User support for AVG Zen is easily accessible at any time via the SUPPORT

category tile .

The new dialog you open contains browser links to the most common support resources.

CATEGORY NAME BUTTON TEXT

Visit support

AVG Community

Visit Support

Learn & Share

DESCRIPTION

This page gives you access to professional AVG user support.

You can ask questions regarding licenses, installation, viruses and specific product features.

AVG Forums are a great way to get advice from other AVG user

(but you can also give a piece of advice yourself). Feel free to share

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CATEGORY NAME BUTTON TEXT

Knowledge Base

Remove a virus

Get Answers

Remove virus

DESCRIPTION

your knowledge in this community of AVG customers.

Some questions about AVG products are more frequent than the others. On this page, you will find answers to the most common ones. Feel free to try it - perhaps, the solution to your problem awaits you right there.

AVG offers a number of free software tools able to remove a specific virus from your computer.

You can download them from this page.

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3. AVG Internet Security

This part of the user manual provides comprehensive user documentation for AVG Internet Security 2015.

However, you may also want to use other sources of information:

Help file: A Troubleshooting section is available directly in the help file included with AVG Internet

Security 2015 (to open the help file, press F1 k ey in any dialog in the application). This section provides a list of the most frequently occurring situations when a user desires to look up professional help for a technical issue. Please select the situation that best describes your problem, and click it to open detailed instructions leading to the problem solution.

AVG website Support Center: Alternatively, you can look up the solution to your problem on the

AVG website (

http://www.avg.com/

). In the Support Center section you can find a structured overview of thematic groups dealing with both sales and technical issues.

Frequently asked questions: On the AVG website (

http://www.avg.com/

) you can also find a separate and elaborately structured section of frequently asked questions. This section is accessible via the Support Center / FAQs and Tutorials menu option. Again, all questions are divided in a wellorganized way into sales, technical, and virus categories.

AVG ThreatLabs: A specific AVG related website (

http://www.avgthreatlabs.com/website-safetyreports/

) is dedicated to virus issues providing structured overview of information related to online threats. You can also find instructions on removing viruses, spyware, and advice on how to stay protected.

Discussion forum: You can also use the AVG users discussion forum at http://forums.avg.com

.

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