Service & support. XTZ SUB 12.17, SUB 10.17, SUB 8.17

”Do It Yourself” - service

Service & support

We apply “do-it-yourself” service on all XTZ products. If you by yourself are able to find out what part of the loudspeaker is defective, you are fully allowed to unmount that part (which would normally be a driver, a filter or the amplifier) and send it back to us for exchange.

To aid service, XTZ products are constructed and produced using common technology, so that basically most people are able to

“unscrew” the loudspeaker using common tools.

IMPORTANT!

Always contact your dealer or us before taking the loudspeaker apart. It can also help you finding the fault.

You can of course always choose to return the whole loudspeaker; therefore you should save the original package.

If something is broken

If you cause additional defects by yourself when unmount the defective part, the warranty still applies if it is obvious that the part had a manufacturing defect. In other cases however, the warranty does not apply if you cause other defects on the loudspeaker

Where to send the product for a warranty repair

For service we refer to your retailer.

For questions regarding service, contact us by email: [email protected]

Website: www.xtz.se / www.xtzsound.com

ALWAYS pack the product / part very carefully. Unfortunately damages during transportation are very common. If the package is weak, the transporting company does not compensate damages. Always enclose a copy of the receipt and a description of the defect.

Support

Please contact our free of charge support if you need installation advice, or if any problem occurs during the installation.

Contact us by e-mail [email protected] and include your phone number if you wish verbal help, and we will call you back.

Thanks for your purchase!

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