3.8 Live Chat Feature. Zycus iSource

iSource User Manual for Suppliers - Version 14.07.1.0

3.8 Live Chat Feature

In case, you have problems with the application you can instantly chat with technical support team and have your problems solved. The Live Chat feature of iSource gives users an option to chat with the technical support team and is available 24 x 5 to help you solve your problems.

To chat with technical support

1. On the header menu, go to Help link and click on the “Live Chat”. On clicking the Live Chat link, a connection will be established with Live Chat component. Until the connection is established a loader sign would be shown.

2. Once the connection is successfully established the link will get changed to Start Chat along with a green circle.

3. On clicking the Start Chat option, the live chat window will open as shown below.

Zycus

TM

Inc.:

103 Carnegie Centre, Suite 117, Princeton, NJ 08540, Tel: 609-799-5664, Fax: 609-799-6047 www.zycus.com

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© Zycus

TM

Inc. 2014