How to Use the Garmin Hardware. StreetEagle GPS Tracking System

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IV. How to Use the Garmin Hardware

1. General Use of Garmin

 Turn Garmin On/Off using the switch on the top of the Garmin as shown.

 When the garmin starts up, the driver will be brought to the dispatch screen. **The “data cable unplugged” symbol will disapear when the

Garmin received any communications from StreetEagle.**

 To navigate through the Garmin select the Dispatch button to the left of the screen.

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 When in the Dispatch window, the driver can select Stops, Messages,

Find Location, and Driver Info.

 Select Find Location to view the standard Garmin features for finding places and entering addresses.

2. Receiving and Navigating to WayPoints

 A flag icon will appear in the upper right hand corner signifying a new waypoint has appeared. Click on the flag to view the waypoint menu.

You may also select Dispatch then My Stops to see the same menu.

 Select the waypoint in which you wish to navigate to. A new screen will be presented to you with additional information and the option to select “Go” to begin navigating.

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 Begin driving towards the waypoint.

 Once you have arrived at your location you will be prompted to mark your location as completed. You can also perform this function by selecting Dispatch, My Stops, then the current stop you are working on and selecting Edit Stop. A checkmark will appear next to waypoints which have been marked as completed.

3. Sending Text Messages

 To send a message back to StreetEagle, select Messages from the

Dispatch window. Use Create a Message to manually type a message or use Quick Message to send a pre created message.

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4. Receiving a Text Message

 An envelope icon will appear in upper right hand corner signifying a new incoming message has been delivered. Click on the envelope to view the message inbox. You may also select Dispatch, Messages then Inbox to see the same menu.

 Click on the message to view. Click reply to send a possible response.

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5.

Sending a Driver Status

 In the dispatch window select the “Driver Info” button, then click on the box under the Driver ID to enter your driver identification name or number. After entering the ID you will be prompted to select a driver status. You can return back to the driver information screen to change just your driver status periodically by clicking the box under Driver Status and selecting a new status.

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T. How to Track an Asset

Asset tracking is a collective way to show the last known scanned location of the assets. Asset tracking will allow you to keep track of your inventory.



Creating an Asset

 Right click assets

 Click “Edit Asset

Properties”

 Click “Add New” and add your asset information to the table. The asset ID has to match the barcode that you are scanning on you asset.

User can change the name and type, depending on what the user wants the asset to be called. (e. g trailer, portable toilet, piece of equipment)



Viewing the History of Assets

The user can view a breadcrumb trail of there assets (Refer to How to view history page 7).

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APPENDIX A --

StreetEagle Vehicle Unit Installation – LMU2610

Insight USA Provided Equipment



StreetEagle VTU



Wiring harness



Serial accessory harness (OPTIONAL)



Dual-mode GPS /GPRS antenna (OPTIONAL)



Mounting screws



Tamper Evident Sealant



Installation instructions



ATM and Mini ATM Pigtail Fuses



Insulated Butt Connectors



Ring Terminal

Required Tools and Supplies



Crimpers and the appropriate connectors



Fuse taps



Drill with screwdriver and bit attachments



Cable ties or self-adhesive tie mounts

Precautions

12v DC Power only.

The Vehicle Tracking Unit (VTU) is designed for negative ground 12V DC systems only. Do not use the VTU with any other power systems.

Do not disassemble or modify the VTU.

This could cause electric shock, personal injury or fire. Do not connect power from a different system to the VTU. When in doubt of a safe installation, please contact your local installer.

Do not install VTU in locations that interfere with airbag operation.

This could cause a risk of accidents and injury.

Use only specified fuse.

When replacing the fuse, please ensure the amp rating is the same as the previous fuse.

Cautions

Do not let wires get punctured by screws or caught in moving parts.

Turn car ignition off before making connections.

Connect the Red and White power input leads after all other connections have been made.

Use a common ground point for all ground wires.

Tape and insulate any loose unconnected wires.

Note on power wire (Red)

When connecting VTU in combination with other electric devices, be sure the vehicles’ circuit amp rating is higher than the sum of each component’s fuse.

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This installation guide provides detailed instructions for installing the StreetEagle Vehicle Tracking Unit

(VTU). These instructions must be followed precisely to insure correct operation of the GPS Tracking unit and to ensure warranty coverage of the equipment. Please call StreetEagle Support at (301)-866-1990 x208 if you require assistance.

Installation Procedures

1. Write down--

Using the vehicle information card, record the name or vehicle identification number for later reference.

2. Find a suitable location and mount the VTU--

The VTU must be mounted inside the vehicle in a weatherproof location. The trunk or dash of the vehicle is usually the most convenient. Ensure the unit is securely affixed and will not come loose from the mounting location due to severe vehicle motion.

When Using Internal Antenna Models: The VTU should be mounted in the dash, unobstructed by metal and with a direct line of sight to the sky. Please ensure that the

VTU’s GPS Side is facing the sky. This is marked by a sticker on the VTU, showing which side is up towards the sky.

Examples OK(Yellow) and Poor(Red) internal antenna placements

3. Mount the Dual-Mode Antenna (if required)--

The antenna should be mounted in the dash, unobstructed by metal and with a direct line of sight to the sky. Mounting surfaces MUST be cleaned with alcohol wipes prior to mounting the antenna. The antenna

must be mounted with the GPS (TX/RX or UP) side facing the sky. This is the side of

the antenna covered with tape. Route the cable where it cannot be pinched, kinked or cut.

The cellular antenna connects to the tracking unit via SMA (larger) screw on connector. The

GPS antenna connects to the tracking unit via SMB (smaller) screw on connector.

***Without a good view of the sky the antenna may cause the unit to report sporadically***

Examples of Good (Green),

OK(Yellow) and Poor(Red)

Dual Mode antenna

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4. Connect the Power and Discrete Cable--

Use the wiring harness provided with your installation kit. DO NOT PLUG THE POWER CABLE INTO THE VTU AT THIS TIME!!

Connect the wires according to the following table

Primary connections Highlighted in RED

Input Connections Highlighted in Orange

Output Connections Highlighted in Gray

Pin Description

1 AUX 1

Ignition Disable

Input 1*

AUX 1

Not Used

Input 3*

Not Used

Lead Color

Black

Green

Blue

Pink

Violet

Grey

Ignition

AUX 1 /AUX 2

10 Not Used

11 Door Unlock

White

Orange

Brown

Yellow

12 Input 2*

13 AUX 1

Orange

Green

14 Primary Power Input Red

15 Primary Ground Black

16 Not Used

17 Not Used

18 AUX 2

19 AUX 2

20 AUX 2

Black

White/Blue Stripe

N/A

White/Orange Stripe N/A

Black N/A

White/Yellow Stripe N/A

Connection

N/A

Ground output to Ignition disable harness

Chassis Ground when discrete device is active

N/A

Chassis Ground when discrete device is active

N/A

12v when Ignition is on

N/A

Ground pulse to negative side of door unlock switch

Chassis Ground when discrete device is active

N/A

12v constant power

Chassis ground

*Relay may be required when trying to implement an active low signal.

See: “Diagram for wiring a PTO Circuit”

Serial Devices- To connect a Garmin or other serial device, plug an optional accessory cable into the main LMU harness 5-pin Auxiliary port Pig-Tails. Garmin devices must always use the AUX 2 port from the LMU wiring harness. All other serial devices (Barcode Scanners,

Passenger Counters, etc.) will use AUX 1.

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5. Verify the Power and Discrete Connections--

Once all of the connections have been made, check power at the plug with a voltmeter. Make certain that the ignition signal is ONLY on when the vehicle is on, and that battery power is ALWAYS on regardless of the state of ignition.

6. Connect the power cable to the VTU--

With the ignition off, and antennas connected, attach the power cable to the VTU. The retaining clip will snap into place when the connector is properly seated.

7. Turn on the ignition and call Insight USA--

Call Insight USA at 301-866-1990 ext.208 to verify correct installation and functionality prior to proceeding to the next vehicle.

Note: When the VTU is installed, it can take up to 20 minutes for the GPS to acquire its position after initial power-up. Subsequent position acquisition will be less than 30 seconds of the vehicle start-up.

8. Update the vehicle name--

Using the Vehicle information card for reference, enter the new vehicle name in the Street Eagle Tracker control menu

9. Apply tamper evident sealant--

Tamper evident sealant should be applied so that it attached to the cable and to the box. It should be used on the top of the power cable, and also on the GPS antenna cable and the GPRS antenna cable.

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Diagram for wiring a PTO Circuit

BOSCH 0-332-209-138

(Standard automotive horn relay)

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Garmin Installation Guide

This installation guide will provide the guidelines for installing a Garmin unit with connection to the StreetEagle device. Insight USA will not warranty the reliability of the VTU, and will not provide compensation to the installer for service calls to the customer if the guidelines are not followed exactly. If you require any further assistance during the installation process please call

Insight USA at (301) 866-1990 x208.

Insight USA Provided Equipment

 StreetEagle device

 Wiring harness

 Installation instructions

 Optional Equipment if ordered: o

Cigarette lighter socket P/N: 12VDCSOCKET o

ATM and Mini ATM Pigtail Fuses o

Insulated Butt Connectors o

Ring Terminal

Other Equipment that may be needed

 Multi-meter

 Crimpers and the appropriate connectors

 Fuse taps

 Electric Drill (cordless) with bit attachments

 Cable ties or self-adhesive tie mounts

Installation Procedures

1. Upgrade Firmware-- Visit

www.garmin.com

, click Support> Software Updates> Unit

Software, then follow the instructions to update the firmware on the Garmin. (if you purchased the Garmin directly from Insight USA this step has been completed for you)

Occasionally updating the Garmin unit maybe needed to take advantage of new functionality.

2. Find a suitable location to mount the Garmin-- The Garmin unit must be mounted where driver will not be distracted. The unit must also be able to receive a valid GPS signal. Be sure the unit will be mounted securely and will not fall.

***Check local and State Laws on mounting the Garmin unit to the windshield.

3. Connect the serial cable-- Plug the serial cable from the StreetEagle device into the data port on the Garmin.

4. Connect the power cable-- The Garmin unit must receive constant power. In order for the Garmin to function properly, the Garmin must also be powered on at all times. If the vehicle does not supply constant power to the cigarette lighter, P/N: 12VDCSOCKET must be ordered and connected

Wire Cigarette lighter- (if necessary) Connect the Positive (red) wire to a constant

+12volts source. Connect the Negative (black) wire to a chassis ground. Run the socket to a suitable mounting location and connect the Garmin power cable to it.

Every time the Garmin is first turned on the No Communication symbol will appear until the unit receives a message or route.

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Barcode Scanner Install Guide

This installation guide will provide the guidelines for installing a Barcode Scanner unit connection to the StreetEagle device. Insight USA will not warranty the reliability of the VTU, and will not provide compensation to the installer for service calls to the customer if the guidelines are not followed exactly. If you require any further assistance during the installation process please call Insight USA at (301) 866-1990 x208.

Insight USA Provided Equipment

 StreetEagle device

 Wiring harness

 Scanner and Base

 Installation instructions

 Optional Equipment if ordered: o

ATM and Mini ATM Pigtail Fuses o

Insulated Butt Connectors o

Ring Terminal

Other Equipment that may be needed

 Multi-meter

 Crimpers and the appropriate connectors

 Fuse taps

 Electric Drill (cordless) with bit attachments

 Cable ties or self-adhesive tie mounts

Installation Procedures

5. Find a suitable location to mount the Barcode scanner-- The barcode scanner must be mounted where the driver can access the barcode scanner easily. Make sure the scanner is be mounted securely and will not fall.

6. Connect the serial cable-- Plug the serial cable from the StreetEagle vehicle-tracking unit into the data port on the barcode scanner cable.

7. Connect the power cable-- The barcode scanner must receive switch power in order for the barcode scanner to function properly. The red wire must be wire to switched 12-volt power source. The black wire must be attached to chassis ground. The barcode scanner will only transmit data when vehicle is turned on.

8. Scanner Data Setup--The scanner needs to be setup by scanning the “Barcode Scanner

Setup for >>>(data)<<<” provided on the next page.

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Barcode Scanner Setup for >>>(data)<<<

(It is very important that the barcodes are scanned in numerical order starting with number 1.)

1. Set factory default

2. Set Host Type

3. Erase rules

4. Begin New Rule

5. Send ASCII key > (Scan 3 times)

6. Send All that Remains

7. Send ASCII key < (Scan 3 times)

8. Save Rule

9. Now scan the base that is installed in the vehicle

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APPENDIX B --

VTU Troubleshooting Guide

Symptom:

No current date and time.

Problem:

The VTU is not reporting.

Possible causes and corrective actions:

1. The VTU isn’t on – turn the ignition on.

2. The cellular antenna isn’t connected – check the connections.

3. The VTU is not powered – check power to the VTU. Check voltages on the wiring harness using the correct diagram below. The Power/Battery pin should have a constant 12V. The

Ignition pin should have 12V only when the ignition switch is turned on.

4. If the previous steps don’t resolve the problem, call Insight USA.

Symptom:

Current date and time, but not at the right location. No GPS light

Problem:

The GPS is not updating

Possible causes and corrective actions:

1. The GPS antenna isn’t plugged in – screw the GPS antenna in fully

2. The GPS hasn’t initialized – leave the VTU on, with the vehicle outside, for 20 minutes.

3. The GPS antenna isn’t mounted correctly – make sure the GPS antenna is mounted in a location where it has an unobstructed view of the sky. The roof of the vehicle is best location.

4. The GPS antenna is damaged – check the installation of the antenna and cable. Make sure that the cable hasn’t been pinched or cut, and make sure the outer insulator hasn’t been cut in such a way that the inner shield is exposed and possibly touching a metal surface.

5. If the previous steps don’t resolve the problem, call Insight USA.

Symptom:

The vehicle doesn’t report as “Parked”, but rather reports as being “Stopped” repeatedly, even when the ignition is off.

Possible causes and corrective actions:

1. The ignition wire is connected to battery – find a source for the ignition signal that is 12V only when the ignition is on.

2. No Cell light-- The VTU is not sending data. Verify that the antenna is plugged in correctly.

3. No Ignition light-- The VTU is not receiving power when the vehicle is turned on. Verify the unit is receiving 12V from the vehicle.

No Power light-- The VTU is not receiving 12V of power even when vehicle is off. Verify that the vehicle receives 12V of constant power. One way to check this is to turn the vehicle off and check the plug to see if it still receives 12V of power

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LMU Tracking Unit Troubleshooting Guide

The LMU-2610™ is equipped with two Status LEDs, one for GPS and one for COMM

(wireless network status). The LEDs use the following blink patterns to indicate service:

LED #1 (Comm LED - Orange) Definitions

Condition LED 1

Modem Off Off

Comm On - Searching

Network Available

Registered but no Inbound

Acknowledgement

Registered and Received

Inbound Acknowledgement

Slow Blinking

Fast Blinking

Alternates from Solid to Fast Blink every 1s

Solid

LED #2 (GPS LED - Yellow) Definitions

Condition LED 1

GPS Off Off

GPS On

GPS Time Sync

GPS Fix

Slow Blinking

Fast Blinking

Solid

Problem

No LED lit

Both LED’s always lit (should reset with ignition)

Comm LED is slow blinking, no cell signal

GPS LED is not lit, no GPS signal

Time updates/changes, location does not

Solution

The unit is not getting constant power/or ground

The white wire is connected to constant power, the white wire should be moved to a switched power source

Check for proper installation of the unit (or antenna) verify that the SIM card is seated properly verify that the data account is active

Verify proper installation of the unit (or antenna), verify that GPS side is up and has a clear view of the sky

GPS antenna is unplugged or view of sky is obstructed

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Nuvi 255W

Nuvi 350

Nuvi 360

Nuvi 550

Nuvi 6xx

Nuvi 750

Nuvi 755T

Nuvi 760

Nuvi 880

Nuvi 255

Nuvi 465

Nuvi 12xx

Nuvi 13xx

Nuvi 14xx

Nuvi 5000

Street Pilot 2720

Street Pilot 2820

Street Pilot 7xxx

Street Pilot c340

Street Pilot c530

Street Pilot c550

Street Pilot c580

Garmin Trouble Shooting Guide

If the Garmin is not receiving Routes or Messages check the following:



Update Garmin software. This can be done via the Web Updater utility provide on Garmin’s website (Please visit www.garmin.com/software and select Support for more details)



The Garmin must be plugged into constant power via either hardwired or through the cigarette lighter plug (cannot run off battery alone)



Communication cable must be plugged into data port on the side of the

Garmin, not charging port located on the cradle. (Standard Cable units only)



Every time the Garmin is first turns on the No Communication symbol will appear until the unit receives a message or route. If this symbol does not disappear please verify the above first and if not resolved contact Insight

Technical Support

Garmin Unit

Number

Standard Cable

(P/N 010-10813-00)

Specialty cable

(P/N 010-10865-00)

FMI 10 Cable

(P/N 010-11232-00)

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APPENDIX C --

Software Installation Guide

System Requirements

 Pentium 500MHZ, 96MB RAM, 500MB available hard disk space

 Internet connectivity, Minimum 56k, Recommended DSL or Broadband

 Windows 2000, NT 4.0, or XP, Vista, 7

 User needs Administrator read/write privileges to StreetEagle

Notes

 StreetEagle is a robust, graphics intensive; Internet based client/server application.

Map graphics refresh rates are directly dependent on the speed of the Pentium processor and the performance of the video card in the client PC.

 Since communications between the client PC and the StreetEagle AVL server is over the Internet, performance also improves as the speed of the Internet connection increases. A slow Internet connection will yield longer delays in functions such as refreshing the maps, opening the Vehicle Database table, and opening the Vehicle

Location History.

Installation Procedure

1. Download StreetEagle with Bing Maps from our website at http://www.mds-inc.com/seinstall

2. With Windows Vista, and Windows 7, be sure to save the Setup file to the desktop,

Right-click on the Setup file and “Run As Administrator”

3. Microsoft

MapPoint™ is not a requirement, to get Microsoft

Microsoft’s website at http://www.microsoft.com/mappoint

MapPoint™, check out

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Getting Started

The StreetEagle user interface follows the intuitive, easy to use conventions of the most popular Microsoft Office applications. Extensive options are also available by clicking the right mouse button over a map object, or on a Vehicle or Assignment shown in the

List View window. Be sure to explore all of the advanced capabilities of this application, including real time vehicle location, vehicle routing, directions, trip costs, and vehicle location history. See the ‘Help’ files for a ‘Getting Started’ overview of how to use

StreetEagle.

Features in StreetEagle

 Vehicle Status monitor – Our Vehicle Status Monitor allows you to monitor the exact status of your entire fleet without having to constantly observe your monitor.

Audio alarms notify them of change in status and a scrolling text box allows them to review previous events.

 Geofencing (StreetEagle Advanced) –Increase fleet management awareness by becoming notified via email or text message when vehicles enter or leave a zone defined by the dispatcher.

 Alerts (StreetEagle Advanced) – Be notified of important situations, even when you don’t have access to you system! StreetEagle's new alert system will notify anybody you choose via text message or email immediately when unauthorized vehicle activities occur.

 Geographic Analysis (StreetEagle Advanced) – This new feature allows you to analyze your data from a location, rather than just a vehicle perspective. These reports can provide insight into aspects of your business, never before possible.

 Fuel tax Calculator – Provides a report totaling all mileage by your entire fleet on a state by state basis, allowing you to quickly and easily put together accurate filings for Fuel Taxes for each state.

 Memorized Reports – Allows the user to save frequently run report criteria for quick and easy access at a later date

 Send Email (StreetEagle Advanced) – Allows the user to send messages from

StreetEagle to any contact.

 Status Monitor (StreetEagle Advanced) – Allows user to quickly and easily view their entire fleet status in a chart format.

 Supports Google Earth – Allows user to see the vehicles on Google Earth’s mapping software

 Supports Bing Maps – Allows user to see the vehicles on Bing Maps Internet based mapping software

 Garmin Integration – Allows the user to send routes to Garmin for intuitive directions, and send text messages to and from the Garmin.

 Asset tracking – Allows user to see the last known scanned location of the assets.

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StreetEagle Customer Support Guide

This guide is provided to help InSight USA customers answer questions and quickly resolve problems with their StreetEagle GPS Tracking system. The most commonly encountered problems and solutions are discussed in the following Troubleshooting

Guide. These are exactly the same troubleshooting steps that our on-call support staff will suggest to isolate a listed problem. If these steps do not resolve the problem, please contact us by phone, voicemail, email, or use our online Support Request to get further assistance. Most support requests are handled immediately, but no later than the next business day.

StreetEagle 24/7 Customer Support

(866) 495 9240

Our normal business hours are 8 AM to 5 PM Eastern time, Monday through Friday. If we are unavailable to take your call, please leave a voice message or send an email, and we will contact you as soon as possible.

For Questions Regarding

Hardware Installation and

Troubleshooting

Software Installation and

Operation

StreetEagleWeb Support

Technical Support

Sales

Billing

Phone

(301) 866-1990 x208

(301) 866-1990 x209

(866)-658-1191

(866)-495-9240

(301) 866-1990 x201

(301) 866-1990 x203

Email

[email protected]

StreetEagle Online Support

For problem assistance anytime, please use our StreetEagle support website at http://www.mds-inc.com/StreetEagle-Service-Assistance.htm

This is also available directly from the StreetEagle software by simply clicking the Help button on the main screen. By submitting a Support Request, you are assured of timely response to your question or problem by our support staff.

StreetEagle User Guide

The StreetEagle User Guide is available on your PC when you install the StreetEagle software. The Guide shows how to use all of the functionality of the StreetEagle software, and will answer most questions regarding operation of the system. The guide can be found at Start > Programs > StreetEagle > StreetEagle User Guide, and can be printed for future reference.

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StreetEagle Troubleshooting Guide

The most commonly encountered StreetEagle problems are listed in the Table below. Most problems can be resolved by taking the action recommended in the appropriate Possible Cause section. If the problem persists, contact the appropriate InSight support department by phone, voicemail, email, or online support request.

Problem

Vehicle reporting inconsistently, other vehicles reporting correctly

Vehicle not reporting at all, other vehicles reporting correctly

No vehicles reporting current location and status

Get ‘Server busy’ message when starting

StreetEagle software

Sometimes get wrong street addresses in reports

Vehicle location a block or two off from where it should be

Hardware

Installation

Weak

Cellular

Coverage

Possible Causes (See Troubleshooting Steps Below)

Weak GPS

Signal

Antenna

Placement

Cellular

Data Outage

Internet

Connectivity

Map Data

Limitations

StreetEagle

Server

Down

X X

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Hardware Installation

If the Tracking Unit is intermittently reporting, or not reporting at all, the connections to the box should be thoroughly checked to insure that power is properly supplied to the

Tracking Unit. In most cases, this is due to wires being unplugged or improperly connected.

Solution – Use the Installation Instructions provided in the installation kit to verify correct operation of the indicator lights on the Tracking Unit with vehicle ignition off and on, and insure antenna connections. Repair wiring or connections as necessary. If the problem persists, and power is being supplied correctly to the Tracking Unit connector, and the antenna is properly connected, this may indicate a bad Tracking Unit or Antenna. Call

InSight for technical support for assistance. If the Tracking Unit connector is unplugged, use tamper sealant lacquer, provided in the installation kit, to discourage and provide evidence of further tampering.

Weak Cellular Coverage

Often when a vehicles actual location is significantly off from where the map shows it, it is due to not receiving the most recent location update from the vehicle, which is due to poor cellular coverage at the current vehicle location. This usually occurs when a car is parked in a garage or in an area blocked from cellular reception. Although the location report cannot be sent in real time in these situations, it will be reported as soon as the vehicle is again in a area with good cellular coverage, such that you will always have a complete record of vehicle location in the reports and on the history map. If there are gaps in the history for the vehicle (in the reports or on the history map), it is either due to a bad GPS or an intermittent wiring problem to the tracking unit.

Solution - A higher gain external antenna may help with cellular reception, but there are tradeoffs to consider (antenna getting torn off, cosmetic, drilling hole in trunk, etc.).

Sometimes antenna placement (see below) may be the issue, but you would typically notice this soon after the unit is installed. In most cases the only thing that can be done is wait for the vehicle to drive into an area with good cellular reception, at which point the

Tracking Unit will dump out any stored data that accumulated during its drive in a bad cellular area.

Weak GPS reception

When vehicles travel through cities with tall buildings blocking a clear view of the sky, such as downtown New York City or Boston, the accuracy of the GPS can be diminished by what is called the 'urban canyon' effect. When this occurs, fewer GPS satellites are communicating with the antenna in the vehicle, causing a less accurate or erroneous vehicle location solution.

Solution – There is no quick fix for this problem. If the inaccuracy of the GPS is a problem for your application, an advance GPS receiver with ‘Dead Reckoning’ is available at an additional cost, and will overcome this problem.

Antenna Placement

An inaccurate GPS location or weak cellular reception may occur if the antenna’s view of the sky is blocked by metal or heavy window tinting in the vehicle between the antenna and the sky.

Solution - Reposition the antenna so that it has an obstruction free view of the sky. For

Covert style antennas, make sure that the ‘GPS Side’ or the antenna is oriented to face the sky, as shown in the installation instructions. An externally mounted antenna, either mounted on the windshield or mounted on the roof or trunk of the vehicle, will also solve this problem.

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Cellular Data Outage

Cellular network reliability and coverage has steadily improved as wireless carriers have continued to improve their infrastructure, however there are still occasional outages which may affect one or more regions. When this occurs, the Tracking Units will store the vehicles location data, and will download the stored vehicle activity data once service is restored.

Solution - Insight USA is not responsible for and cannot fix cellular outages. Typically these outages are short lived, and service is quickly restored. A complete history of vehicle activity during the outage will be available once service is restored.

Internet Connectivity

The StreetEagle software requires Internet connectivity to access your tracking data from our Servers. If there is a Internet outage with your Internet service provider, or an outage to the StreetEagle Servers, you will not be able to operate the StreetEagle software until the outage is resolved. Internet outages on the StreetEagle Server side are very infrequent as our Servers are connected directly to the Internet backbone. Any outage on our Internet connection is automatically detected, and service will be restored as soon as possible.

Solution – To verify Internet connectivity with your local Internet service provider, open an

Internet Explorer browser window. If you cannot successfully connect to your home page, the problem is with your PC or your local Internet service. Restart your PC, and if the problem persists, troubleshoot your Internet connection back to your service provider.

Map Data Limitations

Current generation map databases do not have exact addresses associated with the latitude and longitude of a location. Reverse geo-coding is the process of associating an address with a latitude and longitude (which we get from the GPS), is done by approximating the street address along a road segment in the map database. The map databases (all current map databases that we are aware of) are a collection of road segments, each with a starting and ending latitude and longitude and an address range covering that road segment. Map databases assume a linear distribution of addresses along each road segment, which is often inaccurate, especially in rural areas with long road segments. This is why the addresses are often skewed from the actual address your vehicles are located.

Solution - As a workaround for this, we have recently integrated Google Earth maps with

StreetEagle, so that you can actually see the vehicles location on a satellite or aerial photography map, and you can actually see the building where the vehicle is (or was).

With this capability you can see an actual picture of your vehicle at the location, regardless of the address.

For frequently visited locations, you can also specify the location as a StreetEagle

Location, and define a radius around the location large enough to cover any address inaccuracy, and instead of an address, the reports will give you the location name. This may not be a definitive as the Google Earth solution above, but it may be useful in some instances.

StreetEagle Server Down

The StreetEagle Server availability is typically better that 99.9%, however there may be an occasional disruption of service beyond our control. Critical processes are monitored and detected with remote ‘watchdog’ monitoring software, and Network Operations Center personal are immediately notified when a problem is detected. StreetEagle Server outages are rare and short lived, and service is restored as soon as a problem is detected.

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