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VOICEMAIL
CONFIGURE VOICEMAIL
If the voicemail is enabled for UCM6100 extensions, the configurations of the voicemail can be globally set up and managed under Web GUI->PBX->Call Features->Voicemail.
Table 63: Voicemail Settings
Max Greeting
Dial
‘0’ For Operator
Max Messages Per Folder
Max Message Time
Min Effective Message Time
Announce Message Caller-ID
Configure the maximum number of seconds for the voicemail greeting.
The default setting is 60 seconds.
If enabled, the caller can press 0 to exit the voicemail application and connect to the configured operator
’s extension. The operator extension can be configured under web GUI->PBX->Internal Options->General.
Configure the maximum number of messages per folder in users
’ voicemail. The valid range 10 to 1000. The default setting is 50.
Select the maximum duration of the voicemail message. The message will not be recorded if the duration exceeds the max message time. The default setting is 15 minutes. The available options are:
1 minute
2 minutes
5 minutes
15 minutes
30 minutes
Unlimited
Configure the minimum duration (in seconds) of a voicemail message.
Messages will be automatically deleted if the duration is shorter than the
Min Message Time. The default setting is 3 seconds. The available options are:
No minimum
1 second
2 seconds
3 seconds
4 seconds
5 seconds
Note:
Silence and noise duration are not counted in message time.
If enabled, the caller ID of the user who has left the message will be announced at the beginning of the voicemail message. The default setting
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Announce Message Duration
Play Envelope
Play from Last
Allow User Review is "No".
If enabled, the message duration will be announced at the beginning of the voicemail message. The default setting is "No".
If enabled, a brief introduction (received time, received from, and etc) of each message will be played when accessed from the voicemail application. The default setting is "Yes".
If enabled, UCM will play from the voice message left most recently; if disabled, UCM will play from the earliest left voice message
If enabled, users can review the message following the IVR before sending the message out. The default setting is "No".
ACCESS VOICEMAIL
If the voicemail is enabled for UCM6100 extensions, the users can dial the voicemail access feature code
(by default *98 or *97) to access the extension’s voicemail. The users will be prompt to enter the voicemail password and then can enter digits from the phone keypad to navigate in the IVR menu for different options.
Table 64: Voicemail IVR Menu
Main Menu Sub Menu 1
1 - New messages
3 - Advanced options
Sub Menu 2
1 - Send a reply
2 - Call the person who sent this message
3 - Hear the message envelop
4 - Leave a message
* - Return to the main menu
2 - Change folders
5 - Repeat the current message
7 - Delete this message
8 - Forward the message to another user
9
– Save
* - Help
# - Exit
0 - New messages
1 - Old messages
2 - Work messages
3 - Family messages
4 - Friend messages
# - Cancel
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3 -
Advanced options
1 - Send a reply
2 - Call the person who sent this message
3 - Hear the message envelop
4 - Leave a message
* - Return to the main menu
1 - Record your unavailable message
2 - Record your busy message
0 - Mailbox options
3 - Record your name
4 - Record temporary greeting
1 - Accept this recording
2 - Listen to it
3 - Re-record your message
1 - Accept this recording
2 - Listen to it
3 - Re-record your message
1 - Accept this recording
2 - Listen to it
3 - Re-record your message
1 - Accept this recording
2 - Listen to it
3 - Re-record your message
5 - Change your password
* - Return to the main menu
VOICEMAIL EMAIL SETTINGS
The UCM6100 can be configured to send the voicemail as attachment to Email. Click on "Voicemail Email
Settings" button to configure the Email attributes and content.
Table 65: Voicemail Email Settings
Attach Recordings to E-Mail
Keep Recordings
Template For Voicemail Emails
If enabled, voicemails will be sent to user's Email address. The default setting is "Yes".
If enabled, voicemail will be stored in the UCM6100 after the email is sent.
The defau lt setting is “Yes”.
Fill in the "Subject:" and "Message:" content, to be used in the Email when sending to the user.
The template variables are:
\t: TAB
${VM_NAME}: Recipient's first name and last name
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${VM_DUR}: The duration of the voicemail message
${VM_MAILBOX}: The recipient's extension
${VM_CALLERID}: The caller ID of the person who has left the message
${VM_MSGNUM}: The number of messages in the mailbox
${VM_DATE}: The date and time when the message is left
Figure 120: Voicemail Email Settings
Click on "Load Default Settings" button to view the default template as an example.
CONFIGURE VOICEMAIL GROUP
The UCM6100 supports voicemail group and all the extensions added in the group will receive the voicemail to the group extension. The voicemail group can be configured under Web GUI->PBX->Call
Features->Voicemail Group. Click on "Create New Voicemail Group" to configure the group.
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Extension
Name
Voicemail Password
Email Address
Voicemail Group Mailboxes
Figure 121: Voicemail Group
Table 66: Voicemail Group Settings
Enter the Voicemail Group Extension. The voicemail messages left to this extension will be forwarded to all the voicemail group members.
Configure the Name to identify the voicemail group. Letters, digits, _ and - are allowed.
Configure the voicemail password for the users to check voicemail messages.
Configure the Email address for the voicemail group extension.
Select available mailboxes from the left list and add them to the right list.
The extensions need to have voicemail enabled to be listed in available mailboxes list.
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