quick startup guide
19 Troubleshooting
When you run the Protect computers wizard, installation of security software can fail for a number of reasons:
■
Automatic installation is not possible on that operating system. Perform a manual installation.
See
Protect Macs (page 17). For other operating systems (if your license permits you to protect
them), see the Sophos Enterprise Console startup guide for Linux and UNIX.
■
■
■
Operating system could not be determined. This may be because you did not enter your username in the format domain\username when finding computers.
Firewall rules are blocking access needed to deploy the security software.
You have tried to install full disk encryption on computers where the required software such as anti-virus has not yet been installed.
20 Get help with common tasks
This section tells you where you can find information on how to carry out common tasks.
Task
Protect standalone computers
Configure Enterprise Console policies
Deal with alerts
Clean up computers
Generate Enterprise Console reports
Document
Enterprise Console advanced startup guide:
"Protecting standalone computers"
Enterprise Console Help:
"Configuring policies"
Enterprise Console Help:
"Dealing with alerts and errors"
Enterprise Console Help:
"Cleaning up computers"
Enterprise Console Help:
"Generating reports"
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