Автосканер DPA 5 Dual-CAN full kit - инструкция по установке и эксплуатации
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DPA 5 Series Installation and User Manual
15. Technical Support and Return Merchandise Authorization (RMA)
15.1. Technical Support
After reading and following the troubleshooting and validation procedures in Chapter 8 and not being able to resolve an issue, please feel free to contact DG technical support. For users in the United States, technical support is available from 9 a.m. to 5 p.m. Eastern Time. You may also fax or e-mail your questions to us. For prompt assistance, please include your voice telephone number.
Users not residing in the United States should contact your local DG representative.
DG Technologies Technical Support
Phone: (248) 888-2000
Fax:
E-mail:
Web site:
(248) 888-1188 [email protected]
www.dgtech.com
15.2. Return Merchandise Authorization (RMA)
If technical support has deemed that there may be a physical problem with your DPA, you will be issued you an
RMA number. You would then return the product along with any documentation of ownership you have (proof of purchase/price) to the following address:
Product Service/Repairs
Attn: RMA# xxxxxxx
DG Technologies
33604 West 8 Mile Road
Farmington Hills, MI 48335
Page 46 of 61 © 2010-2013 Dearborn Group, Inc.
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Table of contents
- 3 TABLE OF CONTENTS
- 6 SAFETY FIRST
- 7 INTRODUCING THE DPA
- 12 EXPLAINING MULTI-APPLICATION AND SINGLE-APPLICATION DRIVERS
- 13 GETTING STARTED WITH THE DPA (STEPS 1-4 OF 6)
- 16 FINALIZE PC INSTALL (STEP 5 OF 6)
- 18 AUTOMATIC FIRMWARE UPDATE (STEP 6 OF 6)
- 19 SETTING UP YOUR RP1210-COMPLIANT OEM DIAGNOSTIC APPLICATIONS
- 24 (PTT)
- 25 SETTING UP YOUR J2534-COMPLIANT OEM APPLICATIONS AND DPA
- 26 TROUBLESHOOTING / VALIDATING YOUR DPA WITH ADAPTER VALIDATION TOOL (AVT)
- 32 J2534 - TROUBLESHOOTING YOUR DPA
- 35 RP1210 OPTIONS PROGRAM
- 39 RUNNING THE BLUETOOTH CONFIGURATION UTILITY
- 41 PRODUCT SPECIFICATIONS
- 42 – PROGRAM OVERVIEW
- 46 TECHNICAL SUPPORT AND RETURN MERCHANDISE AUTHORIZATION (RMA)
- 46 (RMA)
- 47 WARRANTY INFORMATION AND LIMITATION STATEMENTS
- 48 – DPA 5 MANUAL FIRMWARE UPDATE
- 50 – SOFTWARE DEVELOPER/INTEGRATOR NOTES
- 51 – FCC AND CERTIFICATION INDUSTRY CANADA INFORMATION
- 52 APPENDIX D - WINDOWS VISTA AND WINDOWS 7 SUPPORT NOTES
- 52 (AVT)
- 53 – DPA UTILITIES INFORMATION FOR THIS RELEASE
- 54 – LIST OF ACRONYMS USED IN THIS DOCUMENT
- 55 APPENDIX G. TESTING AND TROUBLESHOOTING OF A J1939 NETWORK