4. Verify that files ‘autodmp1’ or ‘autodmp2’ are present in the file list.
5. If present, use PrintNet Enterprise Suite to upload these files to your host computer.
6. Contact Printronix Customer Support Center and send them the files along with the printer’s configuration printout. Refer to the PrintNet Enterprise Suite User’s Manual on how to accomplish these tasks.
Fault Messages (ASCII in Alphabetical Order)
If a fault condition occurs in the printer, the status indicator on the control panel flashes on and off, and the message display indicates the specific fault. Fault messages are summarized in alphabetical order in
Table 23. These error messages are used in ASCII products.
Displayed faults fall into one of two categories:
• Operator correctable
• Field service required
For the operator-correctable faults, follow the suggested solution in Table 23. After correcting the
displayed fault, press the CANCEL key to clear the error message and status indicator and resume printing. If the fault message reappears, contact your authorized service representative.
NOTE: The Maintenance Manual provides more detailed information and procedures for resolving fault conditions. However, many of the procedures described there must be performed only by your authorized service representative.
Fault Messages Requiring Field Service Attention
If a fault is not correctable by the operator, the fault message is followed by an asterisk (*). This usually indicates that an authorized service representative is needed. You may try two steps to clear the fault before calling your authorized service representative:
1. Set the printer power switch to O (Off), wait 15 seconds, then turn the printer on again. Run your print job again. If the message does not appear, it was a false indication and no further attention is required.
2. If the message reappears, press the CANCEL key. If the message disappears, it was a false indication and no further attention is required. If the message reappears, call your authorized service representative.
253
254
Table 23 LCD Message Troubleshooting Table (ASCII)
Displayed Message
12 VOLT FAILED*
Can User
Correct?
No
Explanation
The power supply 12 volt output has failed.
Solution
Contact your authorized service representative.
1
B12 ERROR:
PROGRAM MISSING*
Yes The printer does not see a program in flash memory.
There is no program in printer memory. Download printer firmware again.
B13 ERROR:
NOT
COMPATIBLE*
No
B20 STATUS :00%
DOWNLOAD MODE
B21 STATUS:
PRINTER RESET
B22 ERROR:
DECOMPRESS SIZE*
B23 ERROR:
DECOMPRESS CKSUM*
B30 STATUS:
INITIALIZING..
.
B50 STATUS:
PANEL CODE BAD
B51 STATUS:
XX% LOADING...
Bxx ERROR: NO
DOWNLOADER FOUND
No
No
No
No
N/A
No
No
No
Attempting to download a program that is not compatible with the printer.
Cycle power to see if the message clears, if not, contact your authorized service representative.
1
No action is required. Status message informing the operator that software is being downloaded. Percentage figure indicates approximate amount loaded into the printer.
Status message informing the operator that the printer is undergoing a system reset.
FLASH memory has not passed boot initialization tests.
No action is required.
FLASH memory has not passed boot initialization tests.
Cycle power to see if the message clears, if not, contact your authorized service representative.
1
Cycle power to see if the message clears, if not, contact your authorized service representative.
1
Status message: the printer is running its initialization routines after startup and successful memory tests.
Saved version of Panel
Code is corrupt.
No action is required.
Reload released Firmware.
Status message: printer boot-up routines are loading printer system software into flash memory and SDRAM.
No action required.
No Downloader was found while downloading a file.
Reload released Firmware.
Table 23 LCD Message Troubleshooting Table (ASCII)
Displayed Message
Can User
Correct?
Yes
Explanation
BAD NVM CALL 1
BAD NVM CALL 2
BAD NVM CALL 3
BAD NVM CALL 4
BAD NVM CALL A
Printer firmware code error with the Novram module that stores configurations and statistics.
Solution
1. Cycle power. Run the print job again. If the message appears, load the latest emulation software.
2.
Cycle power. Run the print job again. If the message appears again, record the exact display message, follow the
instructions on page 252,
Diagnostics for EXX, BAD
NVM, or ILL NVM Errors,
and contact your authorized service representative.
1 x/y BARCODES /
Not Found
Yes Press the ONLINE key.
BUFFER OVERRUN Yes
Yes
Printer detects fewer barcodes than the set value for "Barcodes on
Page" menu option. x represents the number of barcodes not found, and y represents the
"Barcodes on Page" value.
The print buffer has overflowed on a serial interface. The printed output may contain random * (asterisk) characters. Make a configuration printout.
Verify that the printer matches the host serial interface configuration settings for Data
Protocol, Baud Rate, Data
Bits, Stop Bits, Parity, Data
Terminal Ready, and Request to Send. Set printer serial interface parameters to match those of the host.
Install a new cartridge. CARTRIDGE
AT END POINT
Change Cart
CLEAR PAPER JAM Yes
Integrated Print
Management System software has determined that the cartridge ribbon is out of ink.
No paper motion. Clear jam and reload paper.
If this message recurs, contact your authorized service representative.
1
255
256
Table 23 LCD Message Troubleshooting Table (ASCII)
Displayed Message
CLEARING PROGRAM
FROM FLASH
Can User
Correct?
No
Explanation Solution
No action is required. Status message: emulation software successfully loaded into printer RAM and the checksum matched. The old program is now being deleted from flash memory.
CLOSE PLATEN Yes The platen lever is open. Close the platen lever.
COIL HOT ERR 1
COIL HOT ERR 2
COIL TEMP FAIL
No
Yes
One or more hammer coils are overheating.
The coil temperature was never set or the attempt to set it did not result in correct numbers.
Contact your authorized service representative.
1
Allow printer to cool completely, then set coil temperature. If message continues to display, contact your authorized service representative.
1
CARTRIDGE CONNECTION
ERROR
See User Manual
No
Yes
The hardware cannot communicate properly with the cartridge.
1. Make sure the ribbon cartridge is seated properly.
2.
Remove and replace the ribbon cartridge if necessary.
3.
Contact your authorized service representative.
1
Install a cartridge designed for this printer.
CARTRIDGE
INCOMPATIBLE
Use correct cart
CARTRIDGE MISSING
Install new cart
Press ONLINE
Yes
An incompatible ribbon cartridge was installed in the printer.
The ribbon cartridge is missing or installed improperly.
1. Make sure a ribbon cartridge is installed in the printer.
2.
Make sure the ribbon cartridge is seated properly.
3.
Remove and replace the cartridge if necessary.
4.
Contact your authorized customer service representative.
1
Table 23 LCD Message Troubleshooting Table (ASCII)
Displayed Message
CARTRIDGE NOT SEATED
Re-install Cart
Can User
Correct?
Yes
Explanation
The ribbon cartridge is not properly positioned.
Solution
CARTRIDGE/REGIO
N X MISMATCH
Use Correct Cart
Yes The incorrect cartridge type is being used for the printer. “X” indicates the region of the printer.
1. Make sure a ribbon cartridge is installed in the printer.
2.
Make sure the ribbon cartridge is seated properly.
3.
Remove and replace the cartridge if necessary.
4.
Contact your authorized customer service representative.
1
Install Region X ribbon cartridge in the printer.
NOTE: Specify the region of the printer when ordering ribbons.
CARTRIDGE/ SHUTTLE
MISMATCH
Use Correct Cart
CARTRIDGE/TIPSIZE
MISMATCH
Use Correct Cart
Yes
Yes
This message displays when an Extended Life
Cartridge is mounted on a 500 lpm printer.
The incorrect cartridge type is being used for the printer.
Install Standard Life Cartridge.
Install the correct ribbon cartridge type in the printer.
CATASTROPHIC ERROR No Fatal error in printer.
D50 STATUS
UPGRADING PANEL
No
Contact your authorized customer service representative.
1
No action is required.
D51 STATUS
PROGRAMMING DONE
DIAGNOSTIC PASSED
DO NOT POWER OFF
No
No
No
Status message: The printer is upgrading the panel, where %XX represents the percentage completed.
Status message: The printer is loading firmware, where %XX represents the percentage completed.
Status message: the printer passed its memory and hardware initialization tests.
Status message: The printer is performing an operation that must be completed before you can cycle power.
No action is required.
No action is required.
No action is required, but do not power off the printer until the operation is complete.
257
258
Displayed Message
DP FIFO Busy*
Table 23 LCD Message Troubleshooting Table (ASCII)
Can User
Correct?
Yes
Explanation Solution
There is a timing problem in the Engine
Controller firmware.
1. Cycle power. Run the print job again. If the message appears, download the emulation software again.
2.
Cycle power. Run the print job again. If the message appears again, contact your authorized service representative.
1
Table 23 LCD Message Troubleshooting Table (ASCII)
Displayed Message
Can User
Correct?
Yes
Explanation
E00 EXE @ ADDR0
E01A TYPE 0x40
E01B TYPE 0x60
E02 MACHINE CHK
E03A DSI HASH L
E03B DSI HASH S
E03C DSI BAT PL
E03D DSI BAT PS
E03E DSI CXIWX
E03F DSI CXOWX
E03G DSI ECXIWX
E03H DSI ECXOWX
E04A ISI NO TRA
E04B ISI DIRECT
E04C ISI PROTEC
E06 NOT ALIGNED
E07 ILLEGAL INS
E08 FLOATINGPNT
E12 SYSTEM CALL
E13 TRACE INT
E16 ITRANS MISS
E17 DLOAD MISS
E18 DSTORE MISS
E19 BREAKPOINT
E20 SYS MANAGE
E30 DEBUGGER
E31A EVENT O BP
E31B EVENT 1 BP
E31C EVENT 2 BP
E31D EVENT 3 BP
E31E EVENT 4 BP
E31F EVENT 5 BP
E31G EVENT 6 BP
E31H EVENT 7 BP
E32A CND 0 BP
E32B CND 1 BP
E32C CND 2 BP
E32D CND 3 BP
E32E CND 4 BP
E32F CND 5 BP
E32G CND 6 BP
E32H CND 7 BP
E33 WRITE BP
E34 TRACE CMPLT
E99 UNKNOWN INT
See User Manual
Solution
An illegal or unsupported instruction was attempted in the application program.
1. Cycle Power. Run the print job again. If the message appears, load the latest emulation software.
2.
Cycle power. Run the print job again. If the message appears again, record the exact display message, follow the instructions on page
253, and contact your
authorized service representative.
1
E-Net Test Unavailable Yes The ethernet did not initialize correctly.
Cycle power. Wait for “E-Net
Ready” to display, then retry operation. If it still fails, contact your authorized service representative.
1
259
260
Table 23 LCD Message Troubleshooting Table (ASCII)
Displayed Message
ERROR OCCURRED
FLUSHING QUEUES*
Can User
Correct?
Yes
Explanation
An interim message that displays while the printer discards host data it cannot use because a fault condition exists.
While this message displays, the asterisk (*) rotates.
Solution
Wait. When the asterisk (*) stops rotating, a different fault message will appear: troubleshoot the final message.
ERROR NOR FLASHED
WAS
NOT CLEARED
No Problem programming
Boot Code.
Contact your authorized service representative.
1
ERROR: DC PROGRAM
NOT VALID
Yes
ERROR: LOCKED
SN=nnnnnnnnnnnnnnnnnnnn n
No
The printer cannot find the data controller program or the validation checksum is corrupt.
Download the program again.
If the message appears, contact your authorized service representative.
1
Contact your authorized service representative.
1
ERROR: NVRAM FAILURE No
ERROR: PROGRAM NOT
COMPATIBLE
ERROR: PROGRAM NOT
VALID
ERROR: SECURITY KEY
NOT DETECTED
ERROR: WRONG
CHECKSUM
Yes
Yes
No
No nnnnnnnnnnnnnnnnnnnn n is the serial number of the printer’s security key.
The SPX serial number does not match the printer’s serial number and cannot be used with the printer.
The non-volatile SRAM on the controller board has failed.
The printer is not compatible with the downloaded program.
The printer does not see a program in flash memory.
The security key is not present or failed.
Contact your authorized service representative.
1
Use the correct emulation software options(s) for this printer model.
There is no program in printer memory. Download the emulation.
Contact your authorized service representative.
1
Contact your authorized service representative.
1
ERROR: WRONG OEM No
The printer received the complete program but the checksum did not match. The data may have been corrupted during downloading.
The SPX inserted in the debug port is not intended for this model printer or this OEM.
Contact your authorized service representative.
1
Table 23 LCD Message Troubleshooting Table (ASCII)
Displayed Message
ERROR: WRONG PRINTER
TYPE
Can User
Correct?
No
Explanation
The SPX inserted in the debug port is not intended for this model printer or this OEM.
Solution
Contact your authorized service representative.
1
ETHERNET DETECTED N/A Status message indicating that the
Network Interface Card has established connection.
No action is required.
ETHERNET INITIALIZING No
EXCEPTION ERROR
EXCESS RIBBON WEAR
Install New RBN
EXHAUST FAN FLT
(Cabinet model only)
FIRMWARE ERROR*
FLASH: CHECK RETURN
No
Yes
Yes
No
No
Status message: the internal Network Interface
Card is processing the boot procedure. (May occur with older versions of microcode.)
No action is required.
An EXCEPTION
INTERRUPT has occurred.
Status message that displays when ribbon reaches end of life, whether the Integrated
Print Management
System is enabled or not.
Contact your authorized service representative.
Install a new ribbon.
1
Sensor cannot detect current in fan circuit.
Power off the printer and remove the paper path (see
Maintenance Manual). Check that the fan cable connector is connected. Check for obstruction of vents and fan airway, and remove any obstructions. Check for items beneath the printer blocking cabinet vents. Power back on the printer. If this message appears again, contact your authorized service representative.
1
Application software tried to perform an illegal printer function or damaged memory detected on the controller board.
Printer encountered an error while trying to program Flash memory.
Contact your authorized service representative.
1
Contact your authorized service representative.
1
261
262
FLASH: WAS NOT
CLEARED
Table 23 LCD Message Troubleshooting Table (ASCII)
Displayed Message
Can User
Correct?
No
Explanation
Printer encountered an error while trying to program Flash memory.
Solution
Contact your authorized service representative.
1
FLASH: WRITE ERROR # 2 No Contact your authorized service representative.
1
FM HEADER ERROR*
FRAMING ERROR
GENERATING XX%
NAND FLASH TABLE
No
Yes
No
Printer encountered an error while trying to program Flash memory.
Frame Header Error.
Application software has violated header parameters.
The printed output may contain random !
(exclamation point) characters.
Contact your system administrator.
Make a configuration printout.
Set printer serial interface parameters to match host configuration settings for
Data Protocol, Baud Rate,
Data Bits, Stop Bits, Parity,
Data Terminal Ready, and
Request to Send.
No action is required.
H00: PCI SLOT ?
See User Manual
H01: PCI J12
See User Manual
No
No
NAND FLASH is being read and system tables are being initialized.
The controller board is not communicating with a PCI card. This could indicate a bad PCI card, poor connection, or problem in the PCI bus.
The controller board is not communicating with the PCI card in PCI slot
J12. This could indicate a bad PCI card, poor connection, or problem in the PCI bus.
Contact your authorized service representative.
1
Contact your authorized service representative.
1
<Online, etc...>
Half Speed Mode
Table 23 LCD Message Troubleshooting Table (ASCII)
Displayed Message
Can User
Correct?
No
Explanation
Status message: The controller samples the operating temperature of key components of the print mechanism. When higher than normal temperatures are sensed, the print speed is automatically reduced by 50% and the message sent the LCD.
When the components cool down, the print speed returns to 100% and the message clears.
Solution
No action is required. If the message appears often, contact your authorized service representative.
1
HAMMER COIL BAD*
#, #, #, ...etc
HAMMER DRIVER
CIRCUIT BAD*
No
No
Hammer coil # failed current test at power up.
Contact your authorized service representative.
1
Contact your authorized service representative.
1
HAMMERBANK
NOT INSTALLED*
HMR BANK FAN FLT
No
Yes
Driver Circuit Bad. The hammer coil count test failed.
Hammer Bank Not
Installed. Self-test routines do not detect hammer coils at printer start-up.
Sensor cannot detect current in fan circuit.
Contact your authorized service representative.
1
ILL EXT BUS ACC* No Illegal External Bus
Access. Firmware error on the controller board.
Check that fan cable is connected. Check for obstruction of vents and fan airway; remove any obstructions. Check for items beneath the printer blocking cabinet vents. Power back on the printer. If this message recurs, contact your authorized service representative.
1
Contact your authorized service representative.
1
263
264
Displayed Message
ILL NVM VALUE 5
ILL NVM VALUE 6
ILL NVM VALUE 7
Table 23 LCD Message Troubleshooting Table (ASCII)
Can User
Correct?
Yes
Explanation
Illegal value was stored into the Novram module.
Solution
1. Cycle power. Run the print job again. If the message appears, load the latest emulation software.
2.
Cycle power. Run the print job again. If the message appears again, record the exact display message, follow the
instructions on page 252,
Diagnostics for EXX, BAD
NVM, or ILL NVM Errors,
and contact your authorized service representative.
1
ILLGL OPR ACCSS* No
INITIALIZING...
INTAKE FAN CHECK
INTERRUPT UNUSED
VECTOR 00
LO DRV. SHORT *
LOAD PAPER
LOADING PROGRAM
FROM PORT XX%
Yes
Yes
No
No
Yes
No
Illegal Operand
Accessed. Firmware error on controller board.
Contact your authorized service representative.
1
This message indicates the printer is beginning its initialization process.
Sensor cannot detect current in fan circuit.
Lower Driver Short.
Circuit(s) on the hammer bank or in the hammer bank power cable shorted to ground.
Printer is out of paper.
No action is required.
Cycle power. If the message appears, press CLEAR. If the message does not clear, contact your authorized service representative.
1
The controller board receives an interrupt it does not understand. The problem can be created by electrical noise, by a software problem, or by a hardware problem.
Cycle power. If this message occurred once and never again, you can ignore it. If the message reappears or appears consistently, contact your authorized service representative.
1
Contact your authorized service representative.
1
Load paper and press
CLEAR.
No action is required. Status message: the new emulation program is loading into printer
RAM. XX% indicates how much of the program has loaded.
Table 23 LCD Message Troubleshooting Table (ASCII)
Displayed Message
LOADING PROGRAM INTO
FLASH
Can User
Correct?
No
Explanation Solution
The printer has deleted the previous program from flash memory and is loading the new program into flash memory.
No action is required.
NEW SPX DETECTED
PRESS ENTER
No
NON VOLATILE MEMORY
FAILED
ONLINE
PANEL
BAD CHECKSUM
PAP BAD TABLE*
PAP FD DRVR CIR*
See Manual
PAP FIFO OVERFL*
PAP FIFO UNDRFL*
PAP ILLGL ST*
PAP INVLD CMD*
No
N/A
No
No
No
No
No
No
No
The printer detects an
SPX installed at the debug port and the SPX is valid for the printer.
Large emulations reduce the amount of space available for saving configurations, which means that sometimes fewer than eight configurations can be saved.
Printer state message: printer is online and in communication with host.
Panel Code has a bad
Checksum.
Paper Bad Table. The paper feed process on the controller board has a corrupted table.
Paper Feed Driver
Circuit. The paper feed driver circuit on the controller board is drawing too much current.
Paper First In First Out
Overflow. Firmware error on controller board.
No action is required.
Reload released firmware.
Contact your authorized service representative.
1
Contact your authorized service representative.
1
Contact your authorized service representative.
1
Paper First In First Out
Underflow. Firmware error on controller board.
Paper Illegal State.
Firmware error on controller board.
Paper Invalid Command.
Firmware error on controller board.
Contact your authorized service representative.
Contact your authorized service representative.
service representative.
1
1
Contact your authorized service representative.
1
Contact your authorized
1
Contact your authorized service representative.
1
265
266
PAP INVLD PARM*
Table 23 LCD Message Troubleshooting Table (ASCII)
Displayed Message
Can User
Correct?
No
Explanation
Paper Invalid Parameter.
Firmware error on controller board.
Solution
Contact your authorized service representative.
1
PAPER REQUESTED
Install A4
Yes
PARITY ERROR
PLAT INV CMD*
PLAT INV PARM*
PLAT INV STATE*
PLEASE WAIT...
RESET IN PROGRESS
POWER SUPPLY HOT
PRINTER HOT
PRINTER UNDER REMOTE
CONTROL
PROCESSOR HALTED
EC_FAULT_RTSYS2
Yes
No
No
No
N/A
Yes
Yes
No
No
A paper size mismatch is detected.
The printed output may contain a random ?
(question mark) characters.
Platen Invalid Command.
Firmware error on controller board.
Check the paper size setting and if necessary, load new media and change the paper size menu option.
Check your printer serial interface parameter settings; if necessary, adjust them so that they match the settings of the attached host.
Contact your authorized service representative.
1
Platen Invalid Parameter.
Firmware error on controller board.
Platen Invalid State.
Firmware error on controller board.
Contact your authorized service representative.
1
Contact your authorized service representative.
1
Status message: the printer finished loading the program into flash memory and is automatically resetting itself.
Power supply sensors report high temperatures.
This message indicates internal temperatures of
80° Celsius or higher
(176° Fahrenheit).
No action is required.
Check printer environment. If hot or dusty, relocate printer.
Contact your authorized service representative if this occurs frequently.
1
Check printer environment. If hot or dusty, relocate printer.
Contact your authorized service representative if this occurs frequently.
1
No action is required. Status message: The printer is under the control of PrintNet
Enterprise (PNE) remote management software.
Real-time System
Firmware error on controller board.
Contact your authorized service representative.
1
Table 23 LCD Message Troubleshooting Table (ASCII)
Displayed Message
PROTECTED INSTR*
Can User
Correct?
No
Explanation
Protected Instruction.
Firmware error on controller board.
Solution
Contact your authorized service representative.
1
PS/PDF ERROR:
CHECK ERROR
Yes
PS/PDF ERROR:
DICTIONARY ERROR
PS/PDF ERROR:
INVALID ACCESS
PS/PDF ERROR:
I/O ERROR
PS/PDF ERROR:
JOB ABORTED
Yes
Yes
Yes
Yes
Fault displayed when
Postscript/PDF failed to process a job. One or more of the following errors were detected:
Type Check, Limit Check,
Range Check, or No
Current Point Defined.
Check the Postscript/PDF job for syntax (Postscript) errors.
Clear the fault. Postscript/PDF will continue with the next job.
Fault displayed when
Postscript/PDF failed to process a job. One or more of the following errors were detected:
Dictionary Full, Dictionary
Stack Overflow, or
Dictionary Stack
Underflow.
Check the Postscript/PDF job for syntax (Postscript) errors.
Clear the fault. Postscript/PDF will continue with the next job.
Fault displayed when
Postscript/PDF failed to process a job. One or more of the following errors were detected:
Invalid Access, Invalid
Font, or Invalid Exit.
Check the Postscript/PDF job for syntax (Postscript) errors.
Clear the fault. Postscript/PDF will continue with the next job.
Fault displayed when
Postscript/PDF failed to process a job. One or more of the following errors were detected: I/O
Error, Invalid File Access,
Undefined File, Interrupt, or Time Out.
Check the Postscript/PDF job for syntax (Postscript) errors.
Clear the fault. Postscript/PDF will continue with the next job.
Fault displayed when
Postscript/PDF failed to process a job, e.g. an unsupported command or a large job which requires more DRAM to process.
Clear the fault. Postscript/PDF will continue with the next job.
267
268
PS/PDF ERROR:
STACK ERROR
Table 23 LCD Message Troubleshooting Table (ASCII)
Displayed Message
Can User
Correct?
Yes
Explanation
Fault displayed when
Postscript/PDF failed to process a job. One or more of the following errors were detected:
Stack Overflow, Stack
Underflow, Exec Stack
Overflow, or Invalid
Restore.
Solution
Check the Postscript/PDF job for syntax (Postscript) errors.
Clear the fault. Postscript/PDF will continue with the next job.
PS/PDF ERROR:
SYNTAX ERROR
Yes
PWR SUPP VOLT *
REMOVE USED SPX
THEN PRESS ENTER
RESTORING BOOT CODE
RIB INVLD CMD*
See User Manual
RIBBON STALL
RIBBON UNDER 2%
Change RBN Soon
No
No
No
Yes
Yes
Yes
Fault displayed when
Postscript/PDF failed to process a job. One or more of the following errors were detected:
Syntax Error, Unmatched
Mark, Undefined,
Undefined Results, or
Unknown Error.
Power Supply Voltage.
The power supply has failed.
Check the Postscript/PDF job for syntax (Postscript) errors.
Clear the fault. Postscript/PDF will continue with the next job.
Replace power supply board.
Status message: An SPX is depleted because it has successfully reprogrammed the security key on the controller board.
Contact your authorized service representative.
1
No action is required. Normal download initialization message.
Ribbon Invalid
Command. Firmware error on the controller board.
The controller board does not detect ribbon movement.
Cycle power. Run the print job again. If the message appears, download the emulation software again. If the message appears again, contact your authorized service representative.
1
Check the ribbon path for jams. Turn the Ribbon
Tension Knob clockwise a few rotations. If necessary, install a new ribbon.
Install a new ribbon. Status message indicating the Integrated
Print Management
System is enabled and ribbon ink level is 2%.
SD CARD ERROR
Remove SD Card
Table 23 LCD Message Troubleshooting Table (ASCII)
Displayed Message
Can User
Correct?
Yes
Explanation
The printer has been powered up with a card in the SD slot, but the card is not functioning properly. The card could be a compact flash card or a non-supported card.
Solution
Power down, reseat card, and power up again. If error persists, power down, remove card, and try another card.
SD FILE EXISTS
Enable Overwrite
Yes Enable overwriting of files on the SD using the overwrite files menu.
SD FILESYS FULL
Delete Files
SD FILESYS FULL
File Too Big
SD FILESYS WRITE
Check SD
Yes
Yes
Yes
A write operation to the
SD has failed because the file already exists on the SD card and the overwriting of existing files is disabled.
The SD file system is completely full.
A write operation to the
SD has failed because the file is too big to fit in the remaining space on the SD card.
A write operation to the
SD has failed for an unknown reason.
Delete files on the SD card to make space.
Delete files on the SD card to make space.
SD INSERTED
Reboot Printer
SD NOT FOUND
Insert SD Card
Pwr Off Printer
SD READING
Do not Remove
SD REMOVED
Reboot Printer
SD WRITE FAIL
WRITE PROTECTED
Check SD Card
SD WRITING
Do not Remove
Yes
Yes
Yes
Yes
Yes
Yes
The SD card has been inserted after the printer was already powered up.
A write operation to the
SD could not be performed because the
SD card was not detected.
The SD card is currently reading files.
The SD card has been removed after the printer was already powered up.
A write operation to the
SD has failed because the SD card is write protected.
The SD card is currently writing or erasing files.
Ensure that the S
D card is inserted correctly and that the SD card is a supported SDHC card.
Turn off the printer and insert the SD card only when the printer is not powered on.
Ensure that an SD card is inserted correctly and that the
SD card is a supported SDHC card.
Wait until reading completes.
Turn off the printer and remove the SD card only when the printer is off.
Ensure that the write protect tab on the SD card is not active. If the write protect tab is not active, use another SD card.
Wait until the write or erase operation completes.
269
270
Table 23 LCD Message Troubleshooting Table (ASCII)
Displayed Message
Can User
Correct?
Yes
Explanation
SDSC CARD
NOT SUPPORTED
Remove SD Card
The printer has been powered up with an
SDSC card, and SDSC cards (< 4 GB) are not supported.
Solution
Power down, remove SD card, and insert an SDHC card in the printer.
SECURITY VIOLATION* No
SECURITY KEY NOT
DETECTED
SF ERROR
SHUT DRVR CIR*
See User Manual
SHUTL INV CMD*
SHUTL INV PARM*
SHUTL OVR SPEED*
SHUTTLE JAM
SHUTTLE STALL
No
No
No
No
No
No
Yes
Yes
Security code of PAL on controller board does not match code of firmware on the controller board.
The security key is not present or has failed.
Contact your authorized service representative.
1
Structured Field Error.
Application software has violated structured data field parameters.
The shuttle driver circuit on the controller board is drawing too much current.
Shuttle Invalid
Command. Firmware error on controller board.
Contact your authorized service representative.
1
Not a printer problem. Have the system administrator correct applications data or configuration.
Contact your authorized service representative.
1
Contact your authorized service representative.
1
Shuttle Invalid
Parameter. Firmware error on controller board.
The shuttle is oscillating too rapidly.
No shuttle movement or shuttle moving at the wrong speed.
Contact your authorized service representative.
1
Contact your authorized service representative.
1
Check for obstruction to shuttle, a twisted ribbon, or platen lever closed too tightly.
If fault source is not apparent, contact your authorized service representative.
1
The shuttle is not moving. Set the platen lever to match the thickness of paper, but not too tightly. Check and adjust the platen gap. Inspect the ribbon mask for deformation that snags and interferes with shuttle movement. If fault source is not apparent, contact your authorized service representative.
1
Table 23 LCD Message Troubleshooting Table (ASCII)
Displayed Message
SHUTTLE TYPE
NOT SUPPORTED*
Can User
Correct?
No
Explanation Solution
The shuttle type was not detected at power-up or the shuttle installed in the printer is not supported by the firmware.
Contact your authorized service representative.
1
SOFTWARE ERROR*
CYCLE POWER
No
SPX FOUND, ERROR:
KEY NOT DETECTED
SPX NOT NEEDED
OPTIONS ENABLED
TCB CORRUPTED*
TCP PORT BUSY
UP DRV. SHORT*
UPGRADED - REMOVE SPX
Downld code if needed
No
WELD NOT DETECT
See User Manual
WELD SNSR ERROR
See User Manual
No
No
No
Yes
No
No
No
Application software tried to perform illegal printer function, or damaged logic circuits found on controller board.
Contact your authorized service representative.
1
The controller board does not have a security key.
Contact your authorized service representative.
1
Contact your authorized service representative.
1
The user has attempted to use the SPX to turn on printer options that are already enabled.
Task Control Block
Corrupted. Firmware error on controller board.
Error message reported by the Printer Manager when ethernet interface option is installed. The network address given in the printer properties was reached, but the printer port is busy.
Upper Driver Short.
Hammer driver circuits on the boards shorted to ground.
Contact your authorized service representative.
Maintenance Manual.
1
Refer to the Printronix P8000
Cycle power to see if the message clears, if not, contact your authorized service representative.
1
Remove SPX and download code if needed.
Status message: An SPX has successfully upgraded the security key on the controller board.
The cartridge weld was not detected.
The cartridge sensor could not be calibrated.
Contact your authorized service representative.
1
1. Make sure your cartridge is properly seated.
2.
Contact your authorized service representative.
1
271
Table 23 LCD Message Troubleshooting Table (ASCII)
Displayed Message
WELD SNSR MISSING
See User Manual
Can User
Correct?
Yes
Explanation
The incorrect cartridge type is being used for the printer.
Solution
1. Make sure the correct ribbon cartridge type is installed.
2.
Make sure the cartridge is properly seated.
3.
Contact your authorized service representative.
1
XXXX
CHECKING PATTERN
XXXX
MEMORY FAILURE
XXXX
WRITING PATTERN
No
No
No
Running power on memory test.
Memory in bank xxx has failed. Power on memory test.
Running power on memory test.
No action is required.
Contact your authorized service representative.
No action is required.
1
1
Before contacting an authorized service representative, power off the printer, wait 15 seconds, then power it back on and rerun your print job. If the message reappears, press CLEAR. If the fault message still displays, then contact your authorized service representative.
272
