Selecting the Customer Language. Moneris Vx810 Duet

2. Features and Procedures

3. Select ENG (English) or FRN (French).

The transactions menu reappears.

Selecting the Customer Language

The Customer Language is used on customer terminal prompts and customer copies of receipts. By default, the language is the same as the Merchant Language but is set for each individual transaction based on the Language

Code on the customer's card. When the terminal detects the code on the customer's card, it switches to that language for the duration of the transaction. When the transaction is complete, the terminal reverts to the

Merchant Language.

If a Language Code is not present on the card or if it is neither English nor French, the terminal prompts the customer to select either English or French.

To change the Customer Language on the terminal:

1. You or the customer swipes or inserts the card.

2. At the "Select Language" prompt, the customer selects ENG or FRN.

The selected language is used for the duration of the transaction.

To change the Customer Language on the PINpad:

1. The customer swipes or inserts the card.

2. At the "SELECT" prompt, the customer selects ENGLISH or FRENCH.

The selected language is used for the duration of the transaction.

2.4.6 Taking a Manual Imprint of a Credit Card

If the "Imprint Card Press OK Key" prompt appears:

1. Take an imprint of the customer's credit card using the imprinter and the appropriate paper Sales Draft (e.g. a Visa Purchase paper sales draft for a Purchase on a Visa card).

IMPORTANT: Ensure that the Card Number, Issue Date, Expiry Date and Cardholder Name are legible.

2. Print the transaction date and amount on the paper sales draft.

Note: If the transaction amount is over your Merchant Floor Limit,

call the Moneris

Credit Voice Authorization number to obtain a Voice Authorization Number for

the transaction and record the Voice Authorization Number on the paper sales draft.

3. To process a Purchase, have the cardholder sign the sales draft. Ensure the signature matches the signature

on the card. If not, contact

the Moneris Merchant Service Centre .

OR

To process a Refund , sign the sales draft yourself.

4. Provide the customer with the Cardholder copy of the Sales Draft and retain the Merchant copy for your records.

5. Press the green OK key to continue the transaction.

48 Moneris Vx810 Duet Operating Manual