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Errors are detected by the Baseboard Management Controller which is installed together with the
Remote Management Module. The Baseboard Management Controller accesses system event and sensor data recordings on an appliance.
The Active System Console allows you to configure settings for the Baseboard Management Controller, for example, its IP address.
The tool also enables you to send hardware-related data to McAfee.
SNMP Subagent
When SNMP (Simple Network Management Protocol) monitoring is configured on an appliance, you can use the SNMP Subagent (SNMPSA) to retrieve hardware-related information, for example, CPU status, status of power supplies, or current sensor values.
SNMP information on the status of hardware components is stored in the Management Information
Base (MIB).
To provide the information, the database uses a tree structure of objects, which are related to particular hardware components and other items. Objects are identified and accessed using object IDs
(OIDs).
Install the Platform Confidence Test tool
Install the Platform Confidence Test (PCT) tool to retrieve information on hardware errors.
For each appliance model, there is a particular version of the tool.
Task
1
Download the appropriate tool version from the McAfee Content & Cloud Security Portal.
Tool versions are available in zipped format.
2
Extract the content of a downloaded .zip file into the root directory of a USB drive that is formatted in Microsoft DOS mode.
3
Attach the USB drive to the appliance.
4
Restart the appliance.
5
When prompted, press F2 to enter the setup menu.
6
Select Server Management | Console Redirection and make sure Console Redirection is disabled.
7
Select Boot Manager and click EFI Shell.
The appliance is restarted in EFI (Extensible Firmware Interface) shell mode.
The EFI shell mode runs the startup.nsh procedure from the USB drive and displays a diagnostics menu.
You can terminate the diagnostic cycle by pressing F10.
Run a hardware test with the Platform Confidence Test tool
To test the appliance hardware, run the Platform Confidence Test (PCT) tool and save the resulting information in a log file.
Before you begin
Make sure the appliance is not connected to any other network component.
