Administration Guide 710x 2

System Administrator’s Guide – Release 7.1.0.x

24 Call Monitors

Call Monitors are call routing destinations that allow one call to ring multiple phones. Multiple calls can ring a single Call Monitor. Calls are answered in first in, first out (FIFO) order.

Features of Call Monitors:

• Can ring multiple Allworx IP phones on the system with a single call.

• Can stack multiple ringing calls to a single Call Monitor extension.

• Up to ten available Call Monitors.

• Allworx handsets can be configured for multiple Call Monitors.

• Allworx handsets can be configured for multiple occurrences of the same Call Monitor.

24.1

Configuring a Call Monitor

Modify Call Monitor Description

The description of the Call Monitors can be modified by expanding Phone System / Call Monitor and then selecting Modify under Action. The system supports up to ten Call Monitors. Press Update to accept the new description and return to the Phone System / Call Monitor screen.

Set up Call Monitor into Call Route

Call monitors are programmed into call routes via a selection on the call routing configuration screen. To assign a Call Monitor to a specific extension or call route:

1. Navigate to Phone System / Extensions.

2. Select View Call Routes under Actions for the particular extension.

3. Select Modify for the first Call Route.

4. Select add a connection attempt, if none are available.

5. Under First connection attempted (or any of the connection attempts), select the applicable Call Monitor from the drop-down menu and select the number of rings.

6. Press Update when completed

Like all other call routes, Call Monitors can have multiple connection attempts and terminate with: hang up, transfer to Auto Attendant, transfer to voicemail, transfer to queue, and dial number, upon completion of connection attempts.

Note: One or more Call Monitors can be programmed into a call route.

24.2

Call Monitor with an Allworx IP Phone

The Allworx IP phones need to be configured for the Call Monitor.

300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com

© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or registered trademarks of their respective owners.

Revised: January 29, 2010

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System Administrator’s Guide – Release 7.1.0.x

Allworx IP phone Programmable Function Keys (PFK) can be configured to display the status of and answer a Call Monitor. All phones with a PFK define for a particular Call Monitor will ring when a call is routed to that

Call Monitor. To configure the PFK:

1. Expand Phone System and select Handset.

2. Select View Configuration for the appropriate SIP Handset.

3. Select Modify under Action in the Programmable Function Keys (PFK) section.

4. For the targeted PFK, select Call Monitor from the drop-down menu.

5. Select define (if revising, select change) for this Key under the Type heading, the following pop-up will appear:

6. Select the applicable Call Monitor for the PFK from the Monitor drop-down menu, in the above example this is Monitor 0.

7. Set the Ring Type from the drop-down menu. This allows a unique ring such that the Call Monitor can be distinguished from other calls to this phone.

8. Select Done to complete the assignment.

9. Select Update to save the new PFK setting.

In addition, an Allworx IP phone can be programmed to display:

• Multiple Call Monitors per phone to track more than one Call Monitor.

• Multiple occurrences of the same Call Monitor. This allows a user to take more than one call at a time from the same Call Monitor, so that additional calls are not missed while attending to the current call.

300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com

© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or registered trademarks of their respective owners.

Revised: January 29, 2010

Page 116