VMware AirWatch Mobile Device Management Guide

Chapter 18: Self-Service Portal

Customizing the Self Service Portal (SSP)

Custom-branding the SSP

You may alter the logo, the color scheme, and the title of the portal by configuring Console Branding.

Configuring the Default Login Page for the SSP

You can set the default authentication method displayed on the Self-Service Portal depending on your organization's and users' needs.

Note: This setting is only accessible at the Global level for on-premises customers.

Configure this setting by navigating to Groups & Settings > All Settings > Installation > Advanced > Other and set the

SSP Authentication Type to: l

Email – Prompts users for only their email address if you have set up auto discovery.

l

Legacy – Prompts users for their Group ID and credentials (username/password).

l

Dedicated – Prompts users for only their credentials (username/password). This option defaults a single Group ID for single-customer environments.

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Finding Additional Documentation

Finding Additional Documentation

While reading through this documentation you may encounter references to documents that are not included here. You can access this additional documentation through the AirWatch Resources page ( https://resources.air-watch.com

) on myAirWatch.

Note: AirWatch recommends you always pull the document from AirWatch Resources each time you need to reference it.

To search for and access additional documentation on the AirWatch Resources page, perform the following step-by-step instructions: 

1. Navigate to http://my.air-watch.com

and log in using your AirWatch ID credentials.

2. Select AirWatch Resources from the navigation bar or home screen. The AirWatch Resources page displays with a list of recent documentation and a list of Resources Categories on the left.

3. Select your AirWatch Version from the drop-down list in the search parameters to filter a displayed list of documents.

Once selected, you will only see documentation that pertains to your particular version of AirWatch.

4. Access documentation using the following methods: l

Select a resource category on the left to view all documents belonging to that category. For example, selecting

Documentation filters your search to include the entire technical documentation set. Selecting Platform filters your search to only include platform guides.

l

Search for a particular resource using the search box in the top-right by entering keywords or document names.

l

Add a document to your favorites and it will be added to My Resources. Access documents you have favorited by selecting myAirWatch from the navigation bar and then selected My Resources from the toolbar.

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Finding Additional Documentation

l

Download a PDF of a document by selecting the button. Note, however, that documentation is frequently updated with the latest bug fixes and feature enhancements. Therefore, Airwatch recommends you always pull the document from AirWatch Resources each time you need to reference it.

Having trouble finding a document? Make sure a specific AirWatch Version is selected. All Versions will typically return many results. Make sure you select Documentation from the category list, at a minimum. If you know which category you want to search (e.g., Platform, Install & Architecture, Email Management) then selecting that will also further narrow your search and provide better results. Filtering by PDF as a File Type will also narrow your search even further to only include technical documentation manuals.

VMware AirWatch Mobile Device Management Guide | v.2016.02 | February 2016

Copyright © 2016 VMware, Inc. All rights reserved. Proprietary & Confidential.

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