Customizing the Self Service Portal (SSP). VMware AirWatch

AirWatch is a mobile device management platform designed to help organizations manage, secure, and protect their mobile devices and data. It provides a centralized console for managing and monitoring all types of mobile devices, including iOS, Android, Windows, and BlackBerry.

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Chapter 18: Self-Service Portal

Customizing the Self Service Portal (SSP)

Custom-branding the SSP

You may alter the logo, the color scheme, and the title of the portal by configuring Console Branding.

Configuring the Default Login Page for the SSP

You can set the default authentication method displayed on the Self-Service Portal depending on your organization's and users' needs.

Note: This setting is only accessible at the Global level for on-premises customers.

Configure this setting by navigating to Groups & Settings > All Settings > Installation > Advanced > Other and set the

SSP Authentication Type to: l

Email – Prompts users for only their email address if you have set up auto discovery.

Legacy – Prompts users for their Group ID and credentials (username/password).

Dedicated – Prompts users for only their credentials (username/password). This option defaults a single Group ID for single-customer environments.

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Finding Additional Documentation

Finding Additional Documentation

While reading through this documentation you may encounter references to documents that are not included here. You can access this additional documentation through the AirWatch Resources page ( https://resources.air-watch.com

) on myAirWatch.

Note: AirWatch recommends you always pull the document from AirWatch Resources each time you need to reference it.

To search for and access additional documentation on the AirWatch Resources page, perform the following step-by-step instructions:

1. Navigate to http://my.air-watch.com

and log in using your AirWatch ID credentials.

2. Select AirWatch Resources from the navigation bar or home screen. The AirWatch Resources page displays with a list of recent documentation and a list of Resources Categories on the left.

3. Select your AirWatch Version from the drop-down list in the search parameters to filter a displayed list of documents.

Once selected, you will only see documentation that pertains to your particular version of AirWatch.

4. Access documentation using the following methods: l

Select a resource category on the left to view all documents belonging to that category. For example, selecting

Documentation filters your search to include the entire technical documentation set. Selecting Platform filters your search to only include platform guides.

Search for a particular resource using the search box in the top-right by entering keywords or document names.

Add a document to your favorites and it will be added to My Resources. Access documents you have favorited by selecting myAirWatch from the navigation bar and then selected My Resources from the toolbar.

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Finding Additional Documentation

Download a PDF of a document by selecting the button. Note, however, that documentation is frequently updated with the latest bug fixes and feature enhancements. Therefore, Airwatch recommends you always pull the document from AirWatch Resources each time you need to reference it.

Having trouble finding a document? Make sure a specific AirWatch Version is selected. All Versions will typically return many results. Make sure you select Documentation from the category list, at a minimum. If you know which category you want to search (e.g., Platform, Install & Architecture, Email Management) then selecting that will also further narrow your search and provide better results. Filtering by PDF as a File Type will also narrow your search even further to only include technical documentation manuals.

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Key features

Manage large-scale deployments of devices
Enroll devices quickly and easily
Configure and update device settings over the air
Enforce security and compliance policies
Secure mobile access to corporate resources
Remotely lock and wipe managed devices

Frequently asked questions

AirWatch is a mobile device management platform that helps organizations manage, secure, and protect their mobile devices and data.

AirWatch supports a wide range of mobile devices, including iOS, Android, Windows, and BlackBerry.

AirWatch provides a range of features, including device enrollment, configuration, security policy enforcement, app management, and data protection.

You can get started with AirWatch by contacting VMware or an authorized reseller.

User questions

Michael O.

How to unassign a Smart Group from an application, book, compliance policy, device profile, or product provision?

To unassign a Smart Group, navigate to the edit screen for the specific item (application, book, compliance policy, device profile, or product provision). Then, in the Assignment tab or Assigned Smart Groups field, select the Delete (X) icon next to the Smart Group you wish to unassign. Finally, save the changes. This only removes the assignment and does not delete the Smart Group.

James I.

How to remove a smart group?

To delete a smart group, navigate to Groups & Settings > Groups > Assignment Groups, locate the desired smart group, select the checkbox next to its name, and then choose Delete from the actions menu. Note that you can only delete one smart group at a time, and a smart group cannot be deleted if it's currently assigned.

James U.

How to integrate a list of contacts into the mobile device manager so that they appear on the respective devices?

It is not possible to integrate a list of contacts directly into the mobile device manager for distribution to devices. MDM systems often allow for the configuration of email accounts and potentially the synchronization of contacts via those accounts, the direct upload and management of contact lists may not be a standard feature. Check the specific capabilities of device and MDM platform.