Installation and Activation Guide

8

ACL Analytics Installation and

Activation Guide

Scenario: Login screen appears with errors for ACL Launchpad

The display of the login screen is not correct (e.g., the content is too big for the window), or you receive a pop-up indicating a script error.

Solution:

The issue is related with the Internet Explorer settings. Very high levels of security will prevent the correct display of the window. You can add https://*.aclgrc.com

to your list of trusted sites in the

Internet Explorer settings. Alternatively, you can restore the default security settings in Internet

Explorer to avoid this issue.

Scenario: Error with organization or subscription

A message is displayed after you type your credentials:

•

“Invalid credentials”

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“You do not belong to an organization”

•

“Your subscription has expired”

Solution:

•

Start up a browser on your PC (must be a supported browser) and navigate to https://accounts.aclgrc.com

•

Use your credentials to sign in. If this fails, it could be one of two things: o

Your credentials are incorrect. Confirm you are using the correct e-mail account.

You should use your organization’s e-mail not a generic e-mail (e.g., Google,

Hotmail, Yahoo). If you have forgotten your password, use the Reset password option. o

You don’t have an ACL Launchpad account. Contact the person in your organization that is the primary contact for ACL or contact ACL Support Services, and have that person create your user account.

•

If you are able to log in to the ACL Launchpad, click the settings button on the top-right. o

Review the “Ordered Subscription Types” section to ensure your organization has purchased AN11. You should see “ACL Analytics” in this list. The number to the left indicates how many licenses your organization has purchased. If you don’t see this it means your organization has not purchased or the order has not been processed yet. Please contact your organization’s ACL primary contact, your ACL account rep or ACL Support Services for more information. o

If you do see ACL Analytics in this list, it means your organization has purchased

AN11 but there are currently no available licenses for you to use for your PC. Your organization’s ACL primary contact will be able to sign into ACL Launchpad to confirm how many licenses have been used and by whom. If needed, they can release a license for you to use.

•

If you continue to have issues, contact ACL Support services, with a screenshot of the following entries in the registry: o

If you have a 32-bit Windows OS: HKEY_LOCAL_MACHINE\SOFTWARE\ACL

Software o

If you have a 64-bit Windows OS:

HKEY_LOCAL_MACHINE\SOFTWARE\WoW6432Node\ACL Software