Built-in MOTION EYE Camera. Sony VAIO VGN-AW21Z, VGN-AW21ZR, VGN-AW21S

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Troubleshooting

Built-in MOTION EYE Camera

Why does the viewer window show no images or poor-quality images?

❑ The built-in MOTION EYE camera cannot be shared by more than one software application. If another software application is using the camera, exit the application before using the built-in MOTION EYE camera.

❑ The viewer window may show some noise, for example horizontal streaks, if you view a rapid-moving object. This is normal and does not indicate a malfunction.

❑ If the problem persists, restart your computer.

Why are captured images poor in quality?

❑ The images captured under the fluorescent light may show reflections of light.

❑ A dark portion in captured images may appear as a noise.

❑ If the lens protection cover is dirty, you cannot take a clear shot. Clean the cover. See Handling the Built-in MOTION

EYE Camera (page 152)

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Why do captured images contain dropped frames and audio interruptions?

❑ The effect settings on your software application may cause dropped frames. See the help file included with your software application for more information.

❑ There may be more software applications running than your computer can handle. Exit the applications that you are not currently using.

❑ The power management function of your computer may be active. Check the CPU performance.

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Troubleshooting

Why does movie playback show dropped frames when my computer is running on the battery?

The battery pack is running out of power. Connect your computer to an AC power source.

Why do the images captured by the built-in MOTION EYE camera flicker?

This problem occurs when you use the camera under fluorescent lights due to the mismatch between lighting output frequency and shutter speed.

To reduce flicker noise, change the direction of the camera or the brightness of camera images. In some software applications, you can set an appropriate value to one of the camera properties (e.g. light source, flicker, etc.) to eliminate flicker noise.

Why is the video input from the built-in MOTION EYE camera suspended for a few seconds?

The video input may be suspended for a few seconds if:

❑ a shortcut key with the Fn key is used.

❑ the CPU load increases.

This is normal and does not indicate a malfunction.

What should I do if my computer becomes unstable when it enters a power saving mode while the built-in MOTION EYE camera is in use?

❑ Do not place your computer into Sleep or Hibernate mode while you are using the built-in MOTION EYE camera.

❑ If your computer automatically enters Sleep or Hibernate mode, change the corresponding power saving mode setting.

To change the setting, see Using the Power Saving Modes

(page 130)

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