Sophos Anti-Virus for Linux
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21 Troubleshooting
This section describes how to deal with problems that might arise when using Sophos Anti-Virus.
For information about Sophos Anti-Virus return codes for on-demand scans, see Appendix:
On-demand scan return codes (page 28).
21.1 Unable to run a command
Symptom
Your computer does not allow you to run a Sophos Anti-Virus command.
Cause
This might be because you do not have sufficient privileges.
Resolve the problem
Try logging on to the computer as root.
21.2 Exclusion configuration has not been applied
Symptom
Occasionally, when you configure Sophos Anti-Virus to include files for on-access scanning that were previously excluded, the files remain excluded.
Cause
This might be because the cache of files that have previously been scanned still includes the files that were previously excluded.
Resolve the problem
Depending on the on-access scanning interception method you are using, do one of the following:
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If you are using Talpa, try flushing the cache. To do this, type:
echo 'disable' > /proc/sys/talpa/intercept-filters/Cache/status echo 'enable' > /proc/sys/talpa/intercept-filters/Cache/status
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If you are using Fanotify, try restarting the installed service sav-protect. To do this, type:
