Chapter 2: Interaction Routing Designer Objects Business Attributes
As can be seen in
, the
Interaction Design window has three areas:
1. An object browser (dockable) on the left that displays business processes, queues, workbins, and routing strategies in a tree style.
2.
A workflow viewer (static) on the right that graphically displays interaction flow for selected business process.
3.
A log viewer (dockable) with three tabs (
Log
,
Configuration Updates
,
Search Results
) that display various lists of status and event messages.
For more information, see the Universal Routing Business Process User’s
Guide.
Business Attributes
Configuration Manager contains both predefined and user-created
Business
Attributes
(see
).
Figure 45: Configuration Manager Business Attributes
Business Attributes are interaction attributes that are used in different ways by various Genesys applications and by strategy building objects contained within
96 Universal Routing 7.6
Chapter 2: Interaction Routing Designer Objects Business Attributes
routing strategies used by business processes (Figure 80 on
shows an example business process).
The origin of
Business Attributes
varies:
•
Some
Business Attributes
are predefined by Genesys and can be expanded.
•
Other
Business Attributes
are customer-defined in Configuration
Manager.
•
Other
Business Attributes
are initially defined in Knowledge Manager and then carried over to Configuration Manager.
Note:
See the Genesys Multimedia 7.6 User’s Guide for important information on which
Business Attributes
can be updated and which cannot. See the Universal Routing Business Process User’s Guide for examples of
Business Attribute usage.
Using Business Attributes
In IRD you can use
Business Attributes
in the following objects:
•
The Generic Segmentation object (see
), where you can select
Business Attributes
when constructing an expression (see
):
Figure 46: Generic Segmentation Object Using Business Attributes
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