User Manual

Appendix C

Appendix C:

Terms and Conditions

Warranty Policy

1. All products are under warranty against defects in materials and workmanship for a period of one year from the date of purchase.

2. The buyer will bear the return freight charges for goods returned for repair within the warranty period; whereas the manufacturer will bear the after service freight charges for goods returned to the user.

3. The buyer will pay for repair (for replaced components plus service time) and transportation charges (both ways) for items after the expiration of the warranty period.

4. If the RMA Service Request Form does not meet the stated requirement as listed on “RMA Service,” RMA goods will be returned at customer’s expense.

5. The following conditions are excluded from this warranty:

Improper or inadequate maintenance by the customer

Unauthorized modification, misuse, or reversed engineering of the product Operation outside of the environmental specifications for the product.

Terms and Conditions

RMA Service

Requesting a RMA#

6. To obtain a RMA number, simply fill out and fax the

“RMA Request Form” to your supplier.

7. The customer is required to fill out the problem code as listed. If your problem is not among the codes listed, please write the symptom description in the remarks box.

8. Ship the defective unit(s) on freight prepaid terms.

Use the original packing materials when possible.

9. Mark the RMA# clearly on the box.

Note:

Customer is responsible for shipping damage(s) resulting from inadequate/loose packing of the defective unit(s). All RMA# are valid for 30 days only; RMA goods received after the effective RMA# period will be rejected.

21

Embedded and Industrial Computing

Appendix C

Terms and Conditions

RMA Service Request Form

When requesting RMA service, please fill out the following form. Without this form enclosed, your RMA cannot be processed.

RMA No:

Company:

Phone No.

Fax No.:

Reasons to Return: Ŀ Repair(Please include failure details)

Ŀ Testing Purpose

Contact Person:

Purchased Date:

Applied Date:

Return Shipping Address:

Shipping by: Ŀ Air Freight Ŀ Sea Ŀ Express

Ŀ Others:________________

Item Model Name Serial Number

Item Problem Code Failure Status

*Problem Code:

01:D.O.A.

02: Second Time

R.M.A.

03: CMOS Data Lost

04: FDC Fail

05: HDC Fail

06: Bad Slot

07: BIOS Problem

08: Keyboard Controller Fail

09: Cache RMA Problem

10: Memory Socket Bad

11: Hang Up Software

12: Out Look Damage

___

Configuration

13: SCSI

14: LPT Port

15: PS2

16: LAN

17: COM Port

18: Watchdog Timer

19: DIO

20: Buzzer

21: Shut Down

22: Panel Fail

23: CRT Fail

24: Others (Pls specify)

Request Party

Authorized Signature / Date

Embedded and Industrial Computing

Confirmed By Supplier

Authorized Signature / Date

22