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Preface
This Installation Guide provides instructions on how to install the Legato NetWorker
®
Module for Sybase software.
After installing the NetWorker
™
Module for Sybase software, refer to the Legato
NetWorker Module for Sybase Administrator’s Guide and the program’s Online Help for detailed instructions on how to configure, administer, and use the NetWorker Module software.
If late-breaking information becomes available following the release of the CD-ROM, it will be included in an electronic version of the product Release Supplement available in the Support section of the Legato web site (www.legato.com). Refer to the web site periodically to view the latest release of this document.
Audience
The information in this guide is intended for system administrators who are responsible for installing software and maintaining the servers and clients on a network. Operators who monitor the daily backups may also find this manual useful.
Product Documentation
Legato offers an extensive archive of product documentation at its web site
www.legato.com. Most of the documents are in Adobe Acrobat Portable Document
Format (PDF), and can be viewed by downloading and installing the Adobe Acrobat
Reader. The Reader is available in the /viewers/acroread directory on the Legato
Documentation Suite CD-ROM, or directly from Adobe at www.adobe.com. To install and use the Reader on the preferred platform, refer to the instructions in the
CD-ROM’s /viewers/acroread/readme.txt file or at the Adobe web site.
Legato NetWorker Module for Sybase, Releases 1.0, 1.1, and 2.0, UNIX and Microsoft Windows NT Version
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Preface
Conventions
This document uses the following typographic conventions and symbols to make information easier to access and understand.
Convention boldface
italic in text italic in command line
fixed-width
fixed-width, boldface
Menu_Name>
Command
Important:
Indicates Example
Names of line commands, daemons, options, programs, or scripts
Pathnames, filenames, computer names, new terms defined in the Glossary or within the chapter, or emphasized words
A variable that must be provided in the command line
Examples and information displayed on the screen
Commands and options that must be typed exactly as shown
The nsradmin command starts the command line version of the administration program.
Displayed messages are also written to
/nsr/logs/daemon.log.
nwadmin -s
server-name
media waiting: recover waiting for 8mm
5GB tape volume name
nsr_shutdown -a
A path or an order to follow for making selections in the GUI
Volume>Change Mode>Appendable
Information that must be read and followed to ensure successful backup and recovery of data
Important:
Use the no_verify option with extreme caution.
Information and Services
Legato offers a variety of methods, including electronic, telephone, and fax support to obtain company, product, and technical information.
General Information
The Legato web site provides most of the information that customers might need.
Technical bulletins and binary patches are also accessible on the Legato FTP site. For specific sales or training needs, e-mail or call Legato.
Legato Service or
Resource
www.legato.com
ftp.legato.com
(log in as anonymous)
Technical
Bulletins
Binary
Patches
Company &
Product
Information
Training
Programs
Yes
Yes
Yes
Yes
Yes Yes
Legato NetWorker Module for Sybase, Releases 1.0, 1.1, and 2.0, UNIX and Microsoft Windows NT Version
Installation Guide
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Preface
Legato Service or
Resource
Legato Sales
(650) 210-7000 (option 1)
Legato Education Services
(650) 842-9357
Technical
Bulletins
Binary
Patches
Company &
Product
Information
Training
Programs
Yes
Yes
Technical Support
The Support section of the Legato web site provides contact information, software patches, technical documentation, and information about available support programs.
• Customers with an active support agreement have access to Legato’s integrated product knowledge base. Help with Legato software issues is also available through Legato Technical Support.
• Customers without an active support agreement can contact Support Sales and
Renewal to purchase annual Software Update Subscriptions, or Legato Technical
Support services for per-update/per-incident support.
Licensing and Registration
To license and register Legato products, go to the Legato licensing web site. To change contact information, transfer licenses, or ask questions about licensing, contact Legato using one of the following methods.
Licensing and Registration Contact
Legato licensing web site
Telephone number
Fax number
http://license.legato.com
(650) 812 6000 (option 3, option 2) a
+31 23 554 8881 b
(650) 745-1477 a
+31 23 554 8808 b
a
b a. Contact information for Americas, Asia, and Pacific.
b. Contact information for Europe, Middle East, and Africa.
Customer Feedback
Legato welcomes comments and suggestions about software features, the installation procedure, and documentation. Please send any suggestions and comments to
[email protected]. Legato confirms receipt of all e-mail correspondence. Although
Legato cannot respond personally to every request, all comments and suggestions are considered during product design.
Legato NetWorker Module for Sybase, Releases 1.0, 1.1, and 2.0, UNIX and Microsoft Windows NT Version
Installation Guide
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Preface
Help improve Legato documentation by completing a brief survey. Visit the Legato web site at www.legato.com, navigate to the documentation page, and click on the link to the survey.
Legato NetWorker Module for Sybase, Releases 1.0, 1.1, and 2.0, UNIX and Microsoft Windows NT Version
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Table of contents
- 5 Contents
- 7 Preface
- 7 Audience
- 7 Product Documentation
- 8 Conventions
- 8 Information and Services
- 8 General Information
- 9 Technical Support
- 9 Licensing and Registration
- 9 Customer Feedback
- 11 Installation
- 11 Revision History
- 11 Installation Guidelines
- 12 How to Update NetWorker Module from Previous Releases
- 12 NetWorker Components
- 13 Installation Requirements
- 13 NetWorker Module for Sybase Release 1.0
- 14 NetWorker Module for Sybase Release 1.1
- 15 NetWorker Module for Sybase Release 2.0
- 15 Required Sybase Roles and Permissions
- 16 Preparing the Software for Installation
- 16 CD Distribution
- 16 How to Extract NetWorker Module for Sybase Software for AIX
- 17 Web Distribution
- 17 How to Extract Downloaded Software
- 18 Installing NetWorker Module for Sybase
- 18 Files Installed during Installation
- 19 How to Install the NetWorker Module on Windows NT
- 19 How to Install the NetWorker Module on Solaris
- 20 How to Install the NetWorker Module on HP-UX
- 21 How to Install the NetWorker Module on AIX
- 21 Finalizing the Installation
- 21 Editing nsrsyb before Running Your First Backup
- 22 Enabling and Registering the Software
- 23 Configuring the NetWorker Module for Sybase
- 23 How to Create a Backup Group
- 24 Customizing a Schedule
- 24 How to Add the Database Server as a NetWorker Client
- 25 Running Test Backups
- 25 How to Run a Test Scheduled Backup
- 26 How to Run a Test On-Demand Backup
- 27 Uninstalling NetWorker Module
- 27 Windows NT
- 27 UNIX
- 28 Troubleshooting Installation Problems
- 28 Error – Msg 916, Level 14, State 1
- 28 Error – Msg 2565, Level 14, State 1
- 28 Error – NetWorker Module Does Not Backup (hangs)
- 29 Error – Msg 412402, Level 2, State 1 or Msg 8009, Level 15, State 1 Error Encountered by Backup S...
- 29 Error – NetWorker Module for Sybase Has Not Been Properly Enabled
- 29 Error – Context Allocation Routine Failed When It Tried to Load Localization Files
- 30 Error – Machinename Is Not a Registered Client
- 30 Error – No Backup Was Found for Database “Dbname”
- 30 Error – No Group “Groupname” Configured on Server
- 30 Error – Open Client Message 131
- 31 Error – Requested Server Name Not Found
- 31 Error – Unable to Authenticate to Server or a Bad bsa Handle Was Supplied
- 31 Error – Volume Pool Not Found