EasyGuide Page 27
15 Troubleshooting Tips
Should you encounter problems operating your spirometer, please consult the table below.
Problem
EasyOne
TM
cannot be switched on
When the EasyOne
TM
is switched on, you hear three consecutive tones as a warning signal
When the EasyOne
TM
is switched on, you see the following message on the display: "Selftest failed"
Every time you switch the instrument on you are prompted to enter Date etc.
When you start a test, you see the following message: "Please insert spirette
TM
correctly"
EasyOne
TM
is outside of ±3% when conducting the calibration check
Possible cause
Batteries are dead
Batteries are inserted wrong
Did not press and hold the ON/OFF key for at least 2 seconds
The spirometer is defective
Solution
Insert new batteries.
Insert the batteries correctly (see
Chapter 4.1.)
Press and hold the ON/OFF key for at least 2 seconds.
Consult your EasyOne
TM
dealer.
The spirometer is possibly defective
Turn off and on the spirometer. Try again. If you receive the same message again, contact your EasyOne
TM dealer.
The internal battery of EasyOne defective
TM
is Consult your EasyOne
TM
dealer.
The spirette
TM
is not correctly positioned
The spirette
TM
is not correctly positioned
You have not used an ndd adapter
Ensure that the triangle on the spirometer is lined up with the triangle on the spirette
TM
.
Insert the spirette
TM
as described in
Chapter 4.1.
Use the ndd calibration adapter.
There are leaks in the syringe connection
Check the connections.
The curve is missing on the printout
When printing a report the printer prints meaningless characters or the printer does not respond.
When switching on the instrument, the message device self test error #20 appears on the screen
The specified syringe volume does not correspond to the actual syringe volume
The ink cartridge of your printer is empty
In the configuration of your EasyOne
TM a black and white printer is selected, but you actually use a color printer
A wrong printer type has been selected in the settings
The printer cable is not correctly connected or is defective
The printer is not switched on or is not ready
EasyOne
TM
is not correctly positioned on the base unit
A spirette
TM
was inserted while turning on the instrument OR was not inserted correctly
Choose the correct syringe volume under Configuration.
Replace the cartridge.
Go to Configuration, then Report
Settings and select the right printer.
Set the correct printer. Read Chapter
8.3.
Switch off the spirometer and printer.
Check all plug connections.
Ensure that the printer is switched on and also has paper. Switch the printer off and back on again.
Insert EasyOne
TM base unit.
correctly into the
Try again with the spirette
TM
inserted correctly. If you receive the same message again, contact your
EasyOne
TM
dealer.
