Troubleshooting
5.2
5.2.1
5.2.2
5.2.3
5.2.4
Other Troubleshooting Options
If you are still having problems after checking that all installation and configuration settings for the IIS 6 Module are correct, follow these steps to check for other possible problems.
No Trace File
If there is no trace file, or the trace file information does not help, first check that the ISAPI extension has been registered (see
5.1.3.1
Register IIS 6 Module Extension
for instructions) and the wildcard application mapping is set (see
5.1.4
Register as Wildcard Application Mapping
for instructions). Next, check the Windows Events for any warnings or errors generated by a failure to load the IIS 6 Module into IIS.
Information from Trace File
1.
Set the IIS 6 Module to tracing.
2.
Restart IIS.
3.
Attempt a login.
4.
Check the trace file for information on the start-up conditions of the IIS 6 Module and of the login attempt.
Authentication Server
If the IIS 6 Module appears to load and update but you are unable to achieve a successful login, check the
Authentication Server. Open the Audit Viewer to: check available audit messages in the audit files or database.
configure a live audit connection from the Authentication Server and retry a login.
See the Authentication Server's Administrator Reference for more information.
Licensing
Check that the IIS 6 Module has a valid client Component in the Authentication Server data store, which has a valid license loaded. See the
Licensing section of the Authentication Server's Administrator Reference for more information on licensing options.
Digipass Authentication for Citrix Web Interface Guide 81
