Using Client Role Selector
USING CLIENT ROLE SELECTOR
The Business Reporter client installation includes Client Role Selector. It is a wizard that helps you select a role that pertains to the Contact Center Client applications the employee requires. For
Business Reporter, you must have access to the real-time Extension by Position monitor, management functions, and YourSite Explorer. In order to access Management Console, you must select Administrator or Power user as your role.
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The Administrator role is for employees who manage the Enterprise Server.
The Power user role is for employees perform the functions of a supervisor, employee, and/or administrator. To customize the client role, select Power user then select the components and applications the user needs.
You can re-run Client Role Selector on a client computer at any time to change the components and applications installed on the computer.
NOTE: If you want to customize the client installation, select Power User. For example, if a supervisor also performs administrative functions, select the Power User role and choose the components and applications the supervisor will need.
Table 1 lists the components and applications available for the client role installations. The list
includes only the applications for which you are licensed.
Table 1: Client role installation
COMPONENTS/APPLICATIONS SUPERVISOR ADMINISTRATOR POWER USER
Ignite x x
Optional Contact Center Client
Flexible Reporting
Contact Center Softphone
Mitel Border Gateway Connector x x x x x x
Workforce Scheduling
YourSite Explorer x x x x x
Salesforce.com Connector
Employee Portal* x x x x x x
NOTE: Flexible Reporting, Contact Center Softphone, Mitel Border Gateway Connector,
Salesforce.com Connector, Workforce Scheduling, Employee Portal, and Multimedia Contact
Center are optional applications to Contact Center Solutions that you purchase separately.
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