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Lexmark™ E460dn
Lexmark E460dw
4513-630
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• Trademarks
• Index
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
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Edition: November 14, 2008
The following paragraph does not apply to any country where such provisions are inconsistent with local law :
LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.
Comments may be addressed to Lexmark International, Inc., Department D22X/002-1, 740 West New Circle Road,
Lexington, Kentucky 40550, U.S.A or e-mail at [email protected]. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility.
Lexmark, Lexmark with diamond design and MarkVision are trademarks of Lexmark International, Inc., registered in the
United States and/or other countries.
PCL® is a registered trademark of the Hewlett-Packard Company.
All other trademarks are the property of their respective owners.
© 2008 Lexmark International, Inc.
All rights reserved.
UNITED STATES GOVERNMENT RIGHTS
This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.
P/N 12G9813
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Table of contents
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1-1
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Overview of the operator panel
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
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2-1
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Overview of the operator panel and menus
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-21
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3-1
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Configuration menu (CONFIG MENU)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Table of contents v
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Printhead assembly electronic adjustment
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Printhead assembly mechanical adjustment
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
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4-1
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5-1
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Lexmark E460dn controller board
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Lexmark E460dw controller board
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7-1
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
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Notices and safety information
The following laser notice labels may be affixed to this printer.
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC
60825-1.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is nominally a 7 milliwatt gallium arsenide laser operating in the wavelength region of 655-675 nanometers.
The laser system and printer are designed so there is never any human access to laser radiation above a Class
I level during normal operation, user maintenance, or prescribed service condition.
Laser
Der Drucker erfüllt gemäß amtlicher Bestätigung der USA die Anforderungen der Bestimmung DHHS
(Department of Health and Human Services) 21 CFR Teil J für Laserprodukte der Klasse I (1). In anderen
Ländern gilt der Drucker als Laserprodukt der Klasse I, der die Anforderungen der IEC (International
Electrotechnical Commission) 60825-1 gemäß amtlicher Bestätigung erfüllt.
Laserprodukte der Klasse I gelten als unschädlich. Im Inneren des Druckers befindet sich ein Laser der Klasse
IIIb (3b), bei dem es sich um einen Galliumarsenlaser mit 7 Milliwatt handelt, der Wellen der Länge 655-675
Nanometer ausstrahlt. Das Lasersystem und der Drucker sind so konzipiert, daß im Normalbetrieb, bei der
Wartung durch den Benutzer oder bei ordnungsgemäßer Wartung durch den Kundendienst Laserbestrahlung, die Klasse I übersteigen würde, Menschen keinesfalls erreicht.
Avis relatif à l’utilisation de laser
Pour les Etats-Unis : cette imprimante est certifiée conforme aux provisions DHHS 21 CFR alinéa J concernant les produits laser de Classe I (1). Pour les autres pays : cette imprimante répond aux normes IEC 60825-1 relatives aux produits laser de Classe I.
Les produits laser de Classe I sont considérés comme des produits non dangereux. Cette imprimante est
équipée d’un laser de Classe IIIb (3b) (arséniure de gallium d’une puissance nominale de 7 milliwatts) émettant sur des longueurs d’onde comprises entre 655 et 675 nanomètres. L’imprimante et son système laser sont conçus pour impossible, dans des conditions normales d’utilisation, d’entretien par l’utilisateur ou de révision, l’exposition à des rayonnements laser supérieurs à des rayonnements de Classe I .
Avvertenze sui prodotti laser
Questa stampante è certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo
J per i prodotti laser di classe 1 ed è certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825-1.
I prodotti laser di classe non sono considerati pericolosi. La stampante contiene al suo interno un laser di classe
IIIb (3b) all’arseniuro di gallio della potenza di 7mW che opera sulla lunghezza d’onda compresa tra 655 e 675 nanometri. Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante, durante il normale funzionamento, le operazioni di servizio o quelle di assistenza tecnica, non ricevano radiazioni laser superiori al livello della classe 1.
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Avisos sobre el láser
Se certifica que, en los EE.UU., esta impresora cumple los requisitos para los productos láser de Clase I (1) establecidos en el subcapítulo J de la norma CFR 21 del DHHS (Departamento de Sanidad y Servicios) y, en los demás países, reúne todas las condiciones expuestas en la norma IEC 60825-1 para productos láser de
Clase I (1).
Los productos láser de Clase I no se consideran peligrosos. La impresora contiene en su interior un láser de
Clase IIIb (3b) de arseniuro de galio de funcionamiento nominal a 7 milivatios en una longitud de onda de 655 a
675 nanómetros. El sistema láser y la impresora están diseñados de forma que ninguna persona pueda verse afectada por ningún tipo de radiación láser superior al nivel de la Clase I durante su uso normal, el mantenimiento realizado por el usuario o cualquier otra situación de servicio técnico.
Declaração sobre Laser
A impressora está certificada nos E.U.A. em conformidade com os requisitos da regulamentação DHHS 21 CFR
Subcapítulo J para a Classe I (1) de produtos laser. Em outros locais, está certificada como um produto laser da
Classe I, em conformidade com os requisitos da norma IEC 60825-1.
Os produtos laser da Classe I não são considerados perigosos. Internamente, a impressora contém um produto laser da Classe IIIb (3b), designado laser de arseneto de potássio, de 7 milliwatts ,operando numa faixa de comprimento de onda entre 655 e 675 nanómetros. O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radiação laser superior a um nível de Classe I durante a operação normal, a manutenção feita pelo utilizador ou condições de assistência prescritas.
Laserinformatie
De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I. Voor de Verenigde
Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in IEC 60825-1.
Laserprodukten van klasse I worden niet als ongevaarlijk aangemerkt. De printer is voorzien van een laser van klasse IIIb (3b), dat wil zeggen een gallium arsenide-laser van 7 milliwatt met een golflengte van 655-675 nanometer. Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud of reparatie conform de voorschriften, nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1.
Lasermeddelelse
Printeren er godkendt som et Klasse I-laserprodukt, i overenstemmelse med kravene i IEC 60825-1.
Klasse I-laserprodukter betragtes ikke som farlige. Printeren indeholder internt en Klasse IIIB (3b)-laser, der nominelt er en 7 milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet 655-675 nanometer.
Lasersystemet og printeren er udformet således, at mennesker aldrig udsættes for en laserstråling over Klasse
I-niveau ved normal drift, brugervedligeholdelse eller obligatoriske servicebetingelser.
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Laserilmoitus
Tämä tulostin on sertifioitu Yhdysvalloissa DHHS 21 CFR Subchapter J -standardin mukaiseksi luokan I (1) lasertuotteeksi ja muualla IEC 60825-1 -standardin mukaiseksi luokan I lasertuotteeksi.
Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan
7 mW:n galliumarsenidilaser ja toimii 655 - 675 nanometrin aallonpituuksilla. Laserjärjestelmä ja tulostin ovat rakenteeltaan sellaisia, että käyttäjä ei joudu alttiiksi luokkaa 1 suuremmalle säteilylle normaalin käytön, ylläpidon tai huollon aikana.
Huomautus laserlaitteesta
Tämä kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS 21 CFR Subchapter J -määrityksen mukainen ja muualla luokan I laserlaitteiden IEC 60825-1 -määrityksen mukainen.
Luokan I laserlaitteiden ei katsota olevan vaarallisia käyttäjälle. Kirjoittimessa on sisäinen luokan IIIb (3b) 7 milliwatin galliumarsenidilaser, joka toimii aaltoalueella 655 - 675 nanometriä. Laserjärjestelmä ja kirjoitin on suunniteltu siten, että käyttäjä ei altistu luokan I määrityksiä voimakkaammalle säteilylle kirjoittimen normaalin toiminnan, käyttäjän tekemien huoltotoimien tai muiden huoltotoimien yhteydessä.
VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiina näkymättömälle lasersäteilylle. Älä katso säteeseen.
VARNING! Osynlig laserstrålning när denna del är öppnad och spärren är urkopplad. Betrakta ej strålen.
Laser-notis
Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 CFR, underparagraf J för laserprodukter av
Klass I (1). I andra länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt kraven i IEC 60825-1.
Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en inbyggd laser av Klass IIIb (3b) som består av en laserenhet av gallium-arsenid på 7 milliwatt som arbetar i våglängdsområdet 655-675 nanometer.
Lasersystemet och skrivaren är utformade så att det aldrig finns risk för att någon person utsätts för laserstrålning över Klass I-nivå vid normal användning, underhåll som utförs av användaren eller annan föreskriven serviceåtgärd.
Laser-melding
Skriveren er godkjent i USA etter kravene i DHHS 21 CFR, underkapittel J, for klasse I (1) laserprodukter, og er i andre land godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC 60825-1.
Klasse I-laserprodukter er ikke å betrakte som farlige. Skriveren inneholder internt en klasse IIIb (3b)-laser, som består av en gallium-arsenlaserenhet som avgir stråling i bølgelengdeområdet 655-675 nanometer.
Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstråling ut over klasse I-nivå under vanlig bruk, vedlikehold som utføres av brukeren, eller foreskrevne serviceoperasjoner.
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Avís sobre el Làser
Segons ha estat certificat als Estats Units, aquesta impressora compleix els requisits de DHHS 21 CFR, apartat
J, pels productes làser de classe I (1), i segons ha estat certificat en altres llocs, és un producte làser de classe
I que compleix els requisits d’IEC 60825-1.
Els productes làser de classe I no es consideren perillosos. Aquesta impressora conté un làser de classe IIIb
(3b) d’arseniür de gal.li, nominalment de 7 mil.liwats, i funciona a la regió de longitud d’ona de 655-675 nanòmetres. El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la radiació làser per sobre d’un nivell de classe I durant una operació normal, durant les tasques de manteniment d’usuari ni durant els serveis que satisfacin les condicions prescrites.
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Notices and safety information xiii
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Lithium warning
CAUTION
This product contains a lithium battery. THERE IS A RISK OF EXPLOSION IF THE BATTERY
IS REPLACED BY AN INCORRECT TYPE. Discard used batteries according to the battery manufacturer’s instructions and local regulations.
Safety information
• The safety of this product is based on testing and approvals of the original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts.
• The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others.
•
There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product. Professional service personnel should understand this and take necessary precautions.
• CAUTION: When you see this symbol, there is a danger from hazardous voltage in the area of the product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task.
Consignes de sécurité
• La sécurité de ce produit repose sur des tests et des agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume aucune responsabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées.
•
Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de maintenance qualifié.
• Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel d'entretien qualifié devra prendre toutes les précautions nécessaires.
•
ATTENTION : Ce symbole indique la présence d'une tension dangereuse dans la partie du produit sur laquelle vous travaillez. Débranchez le produit avant de commencer ou faites preuve de vigilance si l'exécution de la tâche exige que le produit reste sous tension.
Norme di sicurezza
• La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti.
• Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato.
•
Durante lo smontaggio e la manutenzione di questo prodotto, il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza autorizzato deve, quindi, adottare le precauzioni necessarie.
• ATTENZIONE: Questo simbolo indica la presenza di tensione pericolosa nell'area del prodotto.
Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l'intervento.
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Sicherheitshinweise
• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine
Verantwortung oder Haftung für die Sicherheit übernommen.
• Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen
Wartungsfachmann bestimmt.
•
Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende
Vorsichtsmaßnahmen treffen.
• ACHTUNG: Dieses Symbol weist auf eine gefährliche elektrische Spannung hin, die in diesem
Bereich des Produkts auftreten kann. Ziehen Sie vor den Arbeiten am Gerät den Netzstecker des
Geräts, bzw. arbeiten Sie mit großer Vorsicht, wenn das Produkt für die Ausführung der Arbeiten an den Strom angeschlossen sein muß.
Pautas de Seguridad
•
La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas.
•
La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal cualificado de mantenimiento.
• Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias.
• PRECAUCIÓN: este símbolo indica que el voltaje de la parte del equipo con la que está trabajando es peligroso. Antes de empezar, desenchufe el equipo o tenga cuidado si, para trabajar con él, debe conectarlo.
Informações de Segurança
• A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição não autorizadas.
•
As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não devem ser utilizadas por outras pessoas.
• Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto.
Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.
•
CUIDADO: Quando vir este símbolo, existe a possível presença de uma potencial tensão perigosa na zona do produto em que está a trabalhar. Antes de começar, desligue o produto da tomada eléctrica ou seja cuidadoso caso o produto tenha de estar ligado à corrente eléctrica para realizar a tarefa necessária.
-xvi Service Manual
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Informació de Seguretat
• La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components específics.
El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades.
•
La informació pel manteniment d’aquest producte està orientada exclusivament a professionals i no està destinada a ningú que no ho sigui.
•
El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre les mesures convenients.
•
PRECAUCIÓ: aquest símbol indica que el voltatge de la part de l'equip amb la qual esteu treballant és perillós. Abans de començar, desendolleu l'equip o extremeu les precaucions si, per treballar amb l'equip, l'heu de connectar.
Safety information -xvii
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Preface
This manual contains maintenance procedures for service personnel. It is divided into the following chapters:
1.
General information contains a general description of the printer and the maintenance approach used to repair it. Special tools and test equipment, as well as general environmental and safety instructions, are discussed.
2.
Diagnostic information contains an error indicator table, symptom tables, and service checks used to isolate failing field replaceable units (FRUs).
3.
Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems.
4.
Repair information provides instructions for making printer adjustments and removing and installing
FRUs.
5.
Connector locations uses illustrations to identify the connector locations and test points on the printer.
6.
Preventive maintenance contains the lubrication specifications and recommendations to prevent problems.
7.
Parts catalog contains illustrations and part numbers for individual FRUs.
Conventions
Note: A note provides additional information.
Warning: A warning identifies something that might damage the product hardware or software.
There are several types of caution statements:
CAUTION
A caution identifies something that might cause a servicer harm.
CAUTION
This type of caution indicates there is a danger from hazardous voltage in the area of the product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task.
CAUTION
This type of caution indicates a hot surface.
CAUTION
This type of caution indicates a tipping hazard.
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1. General information
The Lexmark™ E460dn and E460dw are
monochrome laser printers designed for single users or small workgroups. This book contains information on E460dn and E460dw. For more information on E260d and E260dn, see the 4513-220, -230 service manual.
For information on E360d and 360dn, see the
4513-420, -430 service manual.
minute on letter-size media (29 ppm on A4, 25ppm on legal).
Maintenance approach
The diagnostic information in this manual leads to the correct field replaceable unit (FRU) or part. Use the error code charts, symptom index, and service checks to determine the symptom and repair the failure. See
“Diagnostics information” on page 2-1
for more information. See “Repair information” on page 4-1
to help identify parts. After completing the repair, perform tests as needed to verify the repair.
General information 1-1
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Overview of the operator panel
The control panel consists of these items:
•
A 4-line, liquid crystal display (APA) that can show both graphics and text
•
Eight buttons: Back , Menus , Stop , Select , and Navigation (up arrow , down arrow , left arrow , and right arrow )
•
Keypad
•
Indicator light
Menu Back
Stop
1
4
7
2
5
8
0
3
6
9
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Specifications
Memory
Item
4513-630
Lexmark E460dn
4513-63W
4513-6EW
Lexmark E460dw
Standard memory
Maximum memory
Optional memory
128MB
256MB
512MB
Optional flash memory
64MB
256MB
Optional font cards (DBCS)
Option slots
64MB
576MB
64MB
576MB
Memory slots
Flash memory/option card
1
2¹
1
2¹
¹ Both slots are active for either a 256MB Flash memory card, a font card, or a DLE. Multiple Flash, font, or DLE cards are not supported.
Print quality settings
Item
4513-630
Lexmark E460dn
4513-63W
4513-6EW
Lexmark E460dw
Print resolution
1200 Image quality¹
2400 Image quality²
600 X 600 dpi
1200 X 1200 dpi³
¹ 1200 Image quality is defined as 600 dpi with 2 bit IET (Image Technology) default mode for all models.
² 2400 Image quality is defined as 600 dpi with 4 bit IET.
³ True 1200 dpi at 1/2 the rated speed
General information 1-3
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Connectivity and compatibility
Item
4513-630
Lexmark E460dn
4513-63W
4513-6EW
Lexmark E460dw
Data stream emulations
Host based printing
PCL 5e and PCL 6
PostScript 3
PPDS migration tool
PDF v1.6
XPS¹
HTML (including DBCS)
Direct image
Compatibility
Windows/Macintosh/Linux
Windows/Macintosh/Linux
Standard local connections
Parallel
x
USB*
Standard network connections
Ethernet (10/100 Base Tx)
Wireless ethernet 802.11b/g/n
x
Optional local connections
Optional network connections: external print server support
*All models are USB 2.0 Certified devices supporting Hi-Speed data transfer.
¹ Includes the HD photo image format
² Includes support for the following graphics formats: TIFF, TIF, JPG, GIF, PNG, BMP, PCX, AND DCX
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Media trays and supply capacity
Item
Available input trays
Integrated 250-sheet tray
50-sheet MP feeder
1-sheet manual feed slot
Optional input sources
250-sheet drawer
550-sheet drawer
Maximum input sheet capacity
4513-630
Lexmark E460dn
x
850
(excluding envelopes)
4513-63W
4513-6EW
Lexmark E460dw
x
850
(excluding envelopes)
Manual/integrated print duplex
Envelope conditioning
Available output trays
Standard 150-sheet sensing bin
Integrated x
Integrated x
Toner and photoconductor
Toner cartridge 1,500 standard pages SWE¹
3,500 standard pages SWE¹
9,000 standard pages¹
7,000 standard pages SWE¹
High toner cartridge 9,000 standard pages¹
15,000 standard pages¹
Up to 30,000 ² Photoconductor kit Up to 30,000 ²
¹ Declared value in accordance with ISO/IEC 19752
² Up to 30,000 pages, based on an average of 3 pages per job and approximately 5% coverage per page. Yields may vary based on customer usage.
General information 1-5
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Types of print media
Note: Ensure trays are properly loaded. Never mix media types within a tray.
Source Sizes Types Weight Input capacity* (sheets)
Input tray 1
(250-sheet tray)
2nd Drawer option
(250/550-sheet drawer)
Multipurpose feeder
A4, A5, A6,JIS¹-B5, letter, legal, executive, oficio (Mexico)², folio², statement
A4, A5, JIS¹-B5, letter, legal, executive, oficio
(Mexico)², folio², statement
A4, A5, A6,JIS¹-B5, letter, legal, executive, oficio (Mexico)², folio², statement
Plain paper, recycled, labels, bond, letterhead, preprinted, colored paper, light paper, heavy paper, rough/cotton, custom type [x]
60-90 g/m²
(16-24 lb)
Plain paper, recycled, labels, bond, letterhead, preprinted, colored paper, light paper, heavy paper, rough/cotton, custom type [x]
60-90 g/m²
(16-24 lb)
Plain paper, transparency, recycled, labels, bond, letterhead, preprinted, colored paper, light paper, heavy paper, rough/cotton, custom type [x]
60-163 g/m²
(16-43 lb)
• 250 paper
• 50 labels**
• 250 paper
• 550 paper
• 50 labels**
• 50 paper
• 15 lables**
• 10 transparencies
Card stock*** • 120-163 g/m²
(16-43 lb)
Index Bristol
• 75-163 g/m²
(46-100 lb)
Tag
20
Duplex
7 ¾, 9, 10, DL, C5, B5, other
A4, letter, legal, oficio
(Mexico)², folio²
Envelopes
Rough envelopes
75 g/m² (20 lb)
Plain paper, recycled, bond, letterhead, preprinted, colored paper, light paper, heavy paper, custom type [x]
60-90 g/m²
(16-24 lb)
7
* Capacity for 20 lb print media, unless otherwise noted.
** Use for occasional printing only.
*** Grain short is recommended. Use rear exit for best results.
¹Japanese Industry Standard
² If a source supports size sensing and is activated, then neither the “oficio” value nor the “folio” value appears in that source’s list of supported media sizes. These values only appear in a source’s list of supported media sizes either when the source is non-size sensing or when the source’s size sensing hardware is deactivated and then the device is power cycled.
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Tips on preventing jams
Paper path
I
J
G
H
F
E
K
L
M
D
C
A
B
E
F
G
H
A
B
C
D
K
L
I
J
M
Paper path
Manual feed sensor
Upper end feed rolls
Input sensor
Transfer roll
Fuser
Fuser exit rolls
Fuser exit sensor
Exit rolls
Exit sensor/narrow media sensor
Duplex unit
Duplex sensor
Auto compensator
A — B
B — C
C — D
D — E
E — F
F — G
G — H
H — I
I — J
I — K
K — L
L — M
125.3 mm
9.0 mm
59.8 mm
44.9 mm
112.7 mm
21.4 mm
114.8 mm
7.5 mm
17.0 mm
211.7 mm
93.4 mm
8.4 mm
General information 1-7
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Most paper jams can be avoided by correctly loading paper and specialty media in the printer.
The following hints can help prevent paper jams:
•
Use only the recommended print media.
•
Do not overload the print media sources. Make sure the stack height does not exceed the maximum height indicated by the stack line on the labels in the sources.
•
Do not load wrinkled, creased, damp, or curled print media.
•
Flex, fan, and straighten print media before loading it. If jams do occur with the print media,then try feeding one sheet at a time through the manual feeder.
•
Do not mix print media sizes, weights, or types in the same print media source.
•
Push all trays in firmly after loading them.
Note: Make sure the media stack is below the maximum media fill indicators on the 250-sheet tray before pushing the tray into the printer.
•
Make sure paper guides are positioned before loading the paper or specialty media.
•
Do not remove trays while a job is printing.
•
Before loading transparencies, fan the stack to prevent sheets from sticking together.
•
Do not use envelopes that:
—
Have excessive curl
—
Are stuck together
—
Are damaged in any way
—
Contain windows, holes, perforations, cutouts, or embossments
—
Have metal clasps, string ties, or metal folding bars
—
Have postage stamps attached
—
Have any exposed adhesive when the flap is in the sealed position
•
Use only recommended media. Refer to the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com for more information about which media provides optimum results for the current printing environment.
Tools
The removal and adjustment procedures require the following tools and equipment:
• Spring hook
• Needle nose pliers
• Volt-ohmmeter
• #1 and #2 Phillips screwdriver
• Slotted screwdriver
1-8 Service Manual
Acronyms
ACM
ADC
ASIC
CBM
DEV
TAR
SDR
SWE
USB
V ac
V dc
DIMM
ENA
FRU
HBP
HVPS
LCD
LED
LSU
LVPS
NVRAM
PC
PCL
POR
POST
PPDS
PRC
Autocompensator Mechanism (or paper feed)
Analog-to-digital Converter
Application Specific Integrated Circuit
Complete Bill Of Material
Development Roll (of print cartridge/photoconductor system)
Dual In-Line Memory Module
External Network Adapter
Field Replaceable Unit
Host Based Printing
High Voltage Power Supply
Liquid Crystal Diode
Light Emitting Diode
Laser Scanning Unit
Low Voltage Power Supply
Nonvolatile Random Access Memory
Photoconductor
Printer Control Language
Power-On Reset
Power-On Self Test
Personal Printer Data Stream
People’s Republic of China
Toner Add Roll
Synchronous Dynamic RAM
Shipped With Equipment
Universal Serial Bus
Volts alternating current
Volts direct current
4513-630, -63W, -6EW
General information 1-9
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1-10 Service Manual
4513-630, -63W, -6EW
2. Diagnostics information
Start
CAUTION: Unplug power from the printer before connecting or disconnecting any cable, assembly, or electronic card. This is a precaution for personal safety and to prevent damage to the printer.
Use the service error code, user status message, user error message, symptom table, service checks, and diagnostic aids in this chapter to determine the corrective action necessary to repair a malfunctioning printer.
They will lead you to solutions or service checks, including use of various tests.
Symptom tables
If your machine completes the
“Power—On Self Test (POST) sequence” on page 2-1
without an error and you
have a symptom, then go to “Messages and error codes” on page 2-5
. Locate your symptom, and take the appropriate action.
Service errors (9xx.xx’s)
If a service error code appears while you are working on the machine, then go to
“Messages and error codes” on page 2-5 , and take the indicated action for that error.
Service error codes are indicated by a three-digit error code followed by a period and additional numbers in the format XXX.YY. In most cases, five digits are shown.
User status and attendance messages
• User status messages provide the user with information on the current status of the printer.
Ready
displays on the first line of the display unless invoked, and then Power Saver displays. If a user status message is displayed, then go to
“Messages and error codes” on page 2-5
.
•
User attendance messages are indicated by a two- or three-digit error code that provides the user with information that explains a problem with a print cartridge, paper jam, option, port, and so on. If a user error
message displays, then go to “User attendance messages” on page 2-5
and
.
Power—On Self Test (POST) sequence
The following is an example of the events that occur during the POR sequence when the printer is turned on.
1.
Diamonds are displayed on the operator panel.
2.
While code is being loaded into DRAM, dots scroll across the operator panel.
3.
A screen is displayed with the memory and processor speed. A typical example of this message is:
*64MB
4.
Performing Self Test
is displayed.
5.
Busy
is displayed.
6.
Close Door
will be displayed if the cover is open.
7.
Any cartridge errors, such as
Defective Cartridge
, are displayed.
8.
Applicable maintenance messages are displayed.
9.
Applicable toner low messages are displayed.
10.
The printer displays
Ready
.
Diagnostics information 2-1
4513-630, -63W, -6EW
Overview of the operator panel and menus
The operator panel on your printer is a 4-line, back-lit, grayscale display that can show both graphics and text.
The Back , Menu , and Stop buttons are located to the left of the display, the navigation buttons are located below the display, and the numeric pad is located to the right of the display.
Menu button
Back button
LCD display
Select button
Keypad
Menu Back
Stop
1
4
7
2
5
8
0
3
6
9
Indicator light
Stop button
Navigation buttons
The use of the buttons and the layout of the display panel are described in the following table.
Operator panel
Button
Back
Function
Press and release to return to the previous screen.
Menus
Stop
Navigation
Press and release to open the menus. The menus are available only when the printer is in the Ready state.
Pressing also returns the operator panel to the top level menu screen if pressed while in a menu.
• Press
• Press
• Press
once to return to the previous display screen while in the menus.
twice to exit the menus and return to the
to stop printer activity.
Ready state.
• Press to cancel a print job. Stopping will display momentarily.
Stopped will then display to offer a list of settings that may be selected.
Up arrow and Down arrow buttons
Press or to scroll through menus, menu items, or printer options.
Left arrow and Right arrow buttons
Press or to increase or decrease a value or to scroll through text that rolls to another screen.
Select button
Press and release to open a menu, to display the available values or settings, or to save the displayed value as the new user default setting.
Note: When a new setting is saved as the default setting, it remains in effect until new settings are saved or until factory defaults are restored. Settings chosen from a software program can also change or override the user default settings selected from the operator panel.
2-2 Service Manual
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Operator panel (Continued)
Button
Keypad
Function
Use the keypad to enter numbers or symbols on the display.
Indicator light
Display panel
The indicator light indicates printer status.
• If the light is off, then the printer power is off.
• If the light is blinking green, then the printer is warming up, processing data, or printing.
• If the light is solid green, then the printer is on, but idle.
• If the light is blinking red, then operator panel intervention is needed.
The display shows messages describing the current state of the printer and indicating possible printer problems that must be resolved.
The top line of the display is the header line. It will display the current status and the Supplies (Warnings) status. This is where printer status, supplies messages, and show-me screens are viewed.
Diagnostics information 2-3
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Diagram of the printer menus
The diagram shows the menu index on the operator panel and the menus and items available under each menu.
Not all menus or selections will be available in all situations. These are accessed through the driver.
Paper Menu
Paper Source
Paper Size
Paper Type
Custom Types
Universal Setup
Substitute Size
Paper Texture
Paper Weight
Paper Loading
PostScript Menu
Print PS Error
Font Priority
Finishing Menu
Duplex
Duplex Bind
Copies
Blank Pages
Collation
Separator Sheets
Separator Source
Multipage Print
Multipage Order
Multipage View
Multipage Border
PCL Emul Menu
Font Source
Font Name
Point Size
Pitch
Symbol Set
Orientation
Lines per Page
A4 Width
Tray Renumber
Auto CR after LF
Auto LF after CR
Utilities Menu
Print Menus
Print Stats
Print Net Setup
Print Fonts
Print Directory
Factory Defaults
Format Flash
Defragment Flash
Hex Trace
Setup Menu
Eco-Mode
Quiet Mode
Printer Language
Power Saver
Resource Save
Print Timeout
Wait Timeout
Auto Continue
Jam Recovery
Page Protect
Display Language
Toner Alarm
Job Menu
Reset Printer
Quality Menu
Print Resolution
Toner Darkness
Small Font Enh.
PPDS Menu
Orientation
Lines per Page
Lines per Inch
Page Format
Character Set
Best Fit
Tray 1 Renumber
Auto CR after LF
Auto LF after CR
Parallel Menu
Std Parallel
Network Menu
Standard Network
USB Menu
Standard USB
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4513-630, -63W, -6EW
Messages and error codes
User attendance messages
The printer control panel displays messages describing the current state of the printer and indicates possible printer problems that must be resolved. This topic provides a list of all printer messages, explains what they mean, and tells how to clear the messages.
The following table lists the messages in alphanumerical order. A message can also be located using the index.
User attendance messages
Message Action
Activating Demo Mode
Activating Menu Changes
Activating/Deactivating PPDS
Wait for the message to clear.
Wait for the message to clear.
Wait for the message to clear.
Busy
Cancelling Job
Wait for the message to clear, or cancel the print job.
Wait for the message to clear.
Change Cartridge Invalid Refill The printer has detected an unsupported refilled cartridge. Remove the indicated print cartridge, and install a new one.
Close door
Deactivating Demo Mode
Defragmenting Flash DO NOT POWER
OFF
Close the specified door to clear the message.
Wait for the message to clear.
Warning: Do not turn the printer off while this message is displayed.
Wait for the message to clear.
Disabling Menus
Wait for the message to clear.
Note: The printer settings cannot be changed from the control panel while the menus are disabled.
Enabling Menus
Flushing Buffer
Formatting Flash DO NOT POWER
OFF
Wait for the message to clear.
Wait for the message to clear.
Warning: Do not turn the printer off while this message is displayed.
Wait for the message to clear.
Invalid Engine Code
Invalid Standard Network Code
Download valid engine code to the printer.
The code in an internal print server is not valid. The printer cannot receive and process jobs until valid code is programmed into the internal print server. Download valid code to the internal print server.
Note: The network code can be downloaded while this message is displayed.
Load manual feeder with <Custom
Type>
Load manual feeder with <Custom
String>
Load manual feeder with <size>
Load manual feeder with <size>
<type>
•
•
Load the specified media in the manual feed tray or multipurpose feeder.
• To ignore the manual feed request and print on media already installed in one of the input sources, press .
If the printer finds a tray that has media with the correct media type and size, then it feeds media from that tray. If the printer cannot find a tray with the correct media type and size, then it prints on whatever media is installed in the default input source.
Cancel the current job.
Diagnostics information 2-5
4513-630, -63W, -6EW
User attendance messages (Continued)
Message
Load <src> with <Custom Type
Name>
Load <src> with <Custom String>
Load <src> <size>
Load <src> <type> <size>
Maintenance
Menus Disabled
Network
Network Card Busy
Not Ready
Parallel
Performing Self Test
Power Saver
Printing Directory List
Printing Font List
Printing Menu Settings
Printing Device Statistics
Printing Quality Test Pages
Prog Engine Code
DO NOT POWER OFF
Program Flash
DO NOT POWER OFF
Action
• Load the input source with the correct type and size media.
• Cancel the current job.
Replace the maintenance items and, if necessary, reset the printer maintenance counter.
The printer menus are disabled. The printer settings cannot be changed from the control panel.
Note: A job can still be canceled.
Contact a system support person.
A network interface is the active communication link.
An internal print server (also called an internal network adapter or INA) is being reset. Wait for the message to clear.
The printer is not ready to receive or process data. Someone pressed to take the printer offline. Press to make the printer ready to receive jobs.
A parallel interface is the active communication link.
The printer is running the series of start-up tests it performs after it is turned on. Wait for the message to clear.
• Send a job to print.
• Press to warm the printer to normal operating temperature and display the
Ready message.
The printer is processing or printing a directory of all files stored in flash memory. Wait for the message to clear.
The printer is processing or printing a list of all available fonts for the specified printer language. Wait for the message to clear.
The printer is processing or printing the menu settings page. Wait for the message to clear.
The printer is printing statistical information about the printer. Wait for the message to clear.
The printer is formatting and printing the Print Quality Test, which consists of 4 pages. Page 1 contains a mixture of graphics and text, pages 2 and 3 contain only graphics, and page 4 is a blank page. If Duplex is turned on, then the pages are duplexed; otherwise they are simplexed. Wait for the message to clear.
The printer is programming new engine code. Wait for the message to clear and the printer to reset.
Warning: Do not turn the printer off while this message is displayed.
The printer is storing resources, such as fonts or macros, in flash memory.
Wait for the message to clear.
Warning: Do not turn the printer off while this message is displayed.
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User attendance messages (Continued)
Message
Prog System Code
DO NOT POWER OFF
Ready
Remove Paper Standard Bin
Resetting Maint Cnt Valu
Resetting PC Cnt Value
Resetting the Printer
Res Reduced
Restoring Factory Defaults
Std Bin Full
Toner Low
Tray <x> Missing
USB
Waiting
Action
The printer is programming new system code. Wait for the message to clear and the printer to reset.
Warning: Do not turn the printer off while this message is displayed.
Send a job to print.
The standard output bin is full.
The printer is resetting the counter that tracks wear on the fuser.
The printer is resetting the counter that tracks wear on the photoconductor.
Wait for the message to clear.
The printer is reducing the resolution of a page in the current job from 600 dots per inch (dpi) to 300 dpi to prevent a 38 Memory Full error. Res
Reduced remains on the display while the job prints.
Wait for the message to clear.
Note: When factory default settings are restored:
• All downloaded resources (fonts, macros, symbol sets) in the printer memory are deleted.
• All menu settings return to the factory default except :
— The Display Language setting in the Setup Menu
— All settings in the Parallel Menu, Network Menu, and
USB Menu
The standard bin is full.
• Replace the toner cartridge.
• Press to clear the message and continue printing.
Insert the tray into the printer.
The printer is processing data through the specified USB port.
The printer has received a page of data to print, but is waiting for an End of
Job command, a Form Feed command, or additional data.
• Press to print the contents of the buffer.
• Cancel the current job.
Diagnostics information 2-7
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Cartridge error messages
Error Description Action
30.XX Cartridge errors
30.01
No bucket transition out of the top bucket. If the cartridge has not been refilled, then it usually is a mechanical problem with the cartridge. During development, it could also have the wrong chip installed.
30.02
30.03
30.04
No bucket transition out of the middle buckets. If the cartridge has not been refilled, then it usually is a mechanical problem with the cartridge. During development, it could also have the wrong chip installed.
No bucket transition out of the lowest bucket. If the cartridge has not been refilled, then it usually is a mechanical problem with the cartridge. During development, it could also have the wrong chip installed.
Excessive bucket jump. If the cartridge has not been refilled, then it usually is a mechanical problem with the cartridge.
Replace the cartridge.
30.05
Cartridge has run past it's life such that the cartridge has to been totally void of printable toner. During development, it could also have the wrong chip installed.
31.XX Defective cartridge errors
31.01
Cartridge missing. Smartchip installed backwards or missing. Cable loose on controller board. Bad, dirty or broken contacts. Bad chip. Wrong cartridge installed.
Replace the cartridge.
31.02
31.03
31.04
Authentication Failure. Failed to authenticate the device, possible cartridge is from another family, or the chip is defective.
ECC Failure. Clone or defective device.
Read Failure. Intermittent contact with the device, cable on system card not seated well, gross electrical noise, defective device.
Check the contact pins (on the right side, under the cartridge) for damage. Replace if possible.
31.05
Write Failure. Intermittent contact with the device, cable on system card not seated well, gross electrical noise, defective device.
SRL. Clone device.
Replace the cartridge.
31.06
31.07
Penalty. Too many POR/CC events have occurred.
31.08
Unsupported SC Firmware. Clone or defective device.
32.XX Unsupported cartridge errors
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32.01
32.02
32.03
32.04
32.05
32.06
32.07
Error Description Action
MC CC Mismatch. Incorrect cartridge installed in printer or printer settings are incorrect (based on cartridge capacity).
Down-level device installed on cartridge.
Replace the cartridge.
Down-level device installed on cartridge.
Unknown toner type indicated by the device.
OEM Mismatch. Incorrect cartridge installed in printer, or printer settings are incorrect (based on cartridge OEM identification).
Printer already married to a SWE cartridge. Must purchase after-market cartridge.
SWE cartridge already married to a printer.
Replace the cartridge with a new one from the correct geography.
Paper jam error codes (200-series)
Note: The Event log (See
) will list any of these errors that have occurred.
Repeating jams or jam messages can be caused by any of the following:
• Faulty/contaminated pick solenoids or worn cams of the solenoids.
• Faulty/contaminated flags or springs.
• Debris in the paper path.
• Media not of the specified length.
Error Description Action
200.00
Paper jam around input sensor.
Remove the PC kit and paper or debris at the input sensor.
200.01
Classic input jam. The media is too long over the input sensor. Possible causes include multi-sheet feed, tray size sensing problem, and media slippage.
200.02
The main input sensor never became uncovered from the sheet ahead.
First, remove the PC kit and paper or debric at the input sensor. Then, inspect the flag on the input sensor. It should rotate freely. Replace the sensor if necessary. Finally, check the paper size settings in the printer and the driver.
200.03
The video never started on the page at the input sensor within two inches after hitting the input sensor
Check the printhead. See
“Printhead service check” on page 2-38 .
200.04
The media at the input sensor before interrupt occurred—not enough time elapsed since the printhead started to expect the printhead mirror motor lock.
Possible causes include bouncy sensor or exceptionally fast pick— perhaps due to media prestaged in the source tray.
Carefully remove the tray and notice if the leading edge of the media is pointed upward and out of the tray. If so, then inspect the tray wear strips and replace if necessary.
Inspect the input sensor flag and replace it if it does not rotate freely or is too loose.
200.06
Imaged page not expected page (bouncy passthru sensor)
200.08
Media reached the input sensor before the EP was ready
Remove the toner cartridge/PC kit. At the front, remove the upper front guide, and inspect the flag on the manual input sensor. If the flag is loose, then replace it. See “Media manual input sensor removal” on page 4-39 .
Inspect the tray for prestaging. Verify the proper media and inspect the tray wear strips. Replace the wear strips if necessary.
Diagnostics information 2-9
4513-630, -63W, -6EW
Error Description Action
200.09
Transfer servo never started Inspect the LVPS/HVPS. See
“Controller board service check” on page 2-23 .
200.12
Media detected at manual feeder sensor when not expected. Possible causes include user insert of media when motor is running or pre-staged media in the tray.
Carefully remove the tray and notice if the leading edge of the media is pointed upward and out of the tray. If so, then inspect the tray wear strips and replace if necessary.
Inspect the input sensor flag and replace it if it does not rotate freely or is too loose.
200.13
200.14
The input sensor is covered when the media is not expected (media in machine during warm-up)
Trailing edge cleared manual feed, but did not successfully debounce the sensor. Potential causes are a small gap or a bouncy manual feed sensor.
Remove the toner cartridge/PC kit and inspect the input sensor flag. Replace the flag if necessary.
Remove the toner cartridge/PC kit. At the front, remove the upper front guide, and inspect the flag on the manual input sensor. If the flag is loose, then replace it. See “Media manual input sensor removal” on page 4-39 .
200.15
UNRECOVERABLE NO GAP JAM. Engine detected no gap at the manual feeder sensor, attempted to open the gap by stopping the feed rolls, but no trailing edge was ever seen at the input sensor.
Remove the toner cartridge/PC kit. At the front, remove the upper front guide, and inspect the flag on the manual input sensor. If the flag is loose, then replace it. See “Media manual input sensor removal” on page 4-39 .
Verify that the media is approved. Inspect the wear strips in the input tray, and replace if necessary.
200.16
Transport motor error detected
200.17
Took too long to ramp up transport motor
200.18
Manual feeder sensor never became uncovered from the sheet ahead.
Inspect the main motor. See “Main motor service check” on page 2-27 .
200.19
The media never reached the input sensor, but was detected at manual feeder sensor.
Remove the toner cartridge/PC kit. At the front, remove the upper front guide, and inspect the flag on the manual input sensor. If the flag is loose, then replace it. See “Media manual input sensor removal” on page 4-39 .
Remove the toner cartridge/PC kit, and inspect for debris in the paper path. Check the bottom of the PC kit for any obstructions. Remove the upper front guide, and inspect the pinch rollers.
Verify that the media is approved. Inspect the wear strips in the tray, and replace if they are worn.
200.20
The media is too long over the manual feeder sensor.
Possible causes include multi-sheet feed, media size
(length) problem, pre-staged media in the tray.
200.22
FAILED SMALL GAP OR NO GAP JAM RECOVERY.
Engine detected small gap or no gap at the manual feeder sensor, opened the gap by stopping the feed rolls, but never saw the leading edge of the second page at the input sensor.
200.23
Laser Servo never started due to potential conflict with the transfer servo. Possible causes: slow or missing transport motor positional feedback, or the media is transferred too quickly to the input sensor.
Verify that the media is approved. Inspect the wear strips in the tray, and replace if they are worn.
Check the main motor. See
“Main motor service check” on page 2-27 .
2-10 Service Manual
4513-630, -63W, -6EW
Error Description Action
200.24
The measured gap at the input sensor is too small to meet the video delivery requirements. (There is not enough time since prior image finished to start new image)
Verify that the media is approved. Inspect the wear strips in the tray, and replace if they are worn.
200.26
The trailing edge never cleared the input sensor when feeding out the media that was detected during warmup.
200.27
Printhead Driver: Mirror motor fell out of lock condition after the media at the input sensor—more time elapsed since the printhead than the expected stable lock time, but less than the printhead jitter-stable specification.
Check the printhead. See
“Printhead service check” on page 2-38 .
Mirror motor fell out of lock condition after media at the input sensor—more time elapsed since the printhead than expected stable lock time, but less than the printhead jitter-stable specification.
200.28
First writing line of a page at the developer nip, but laser servo cleanup is not complete. Likely pre staged media or a fast paper feed.
Verify that the media is approved. Inspect the wear strips in the tray, and replace if they are worn.
200.29
Printhead drive control out of range due to an external event beyond what the control is designed to handle.
Probable causes: ESD or noise on hsync signal.
Check the cable routing for the printhead. See
“Printhead service check” on page 2-38
.
200.30
Narrow media sensor covered during warm-up.
200.32
Media more than 14 inches too long over the manual feeder sensor. Possible causes include multi-sheet feed or pre-staged media in the tray.
Check that the narrow media flag rotates freely and securely. If it is dislodged or broken, then repalce the rear exit guide. See “Rear exit guide assembly with sensor and reversing solenoid removal” on page 4-48 .
Verify that the media is approved. Inspect the wear strips in the tray, and replace if they are worn.
200.33
Page from tray 1 did not reach the input sensor after multiple attempts. Page did make it out of the tray at least as far as the manual feeder sensor. Possible cause is that the page stalled at the alignment gate.
200.34
Timed out waiting for page from tray 1 to reach the input sensor after multiple pick attempts, but the page was later detected at the input sensor while waiting for any page(s) ahead to clear the paper path. Possible cause is that the page is delayed at the alignment gate.
Verify that the pick tires are clean, not worn, or filled with paper dust. Replace the pick tires if necessary.
See “ACM pick tire roller removal” on page 4-3 .
The alignment roller may be binding. Call the next level of support.
200.35
Failed to create hsync during auto alignment Check the printhead. See
“Printhead service check” on page 2-38 .
200.36
Lost hsyncs during auto alignment
200.37
Timeout on data collection during auto alignment
200.38
Interpage servo gap is smaller than expected for printhead offset target evaluation
200.42
Rogue sheet is at the manual feed sensor while flushing the paper path prior to declaring MPF source empty.
200.43
The media is at the input sensor before interruption occurs. Possible causes include bouncy sensor or an exceptionally small gap, perhaps due to the media being pre-staged in the source tray.
Retry alignment.
Remove the media, realign the stock, and re-insert.
Do not let the top sheets to go beyond the wear strips.
Diagnostics information 2-11
4513-630, -63W, -6EW
Error Description Action
201.00
Paper jam between input and exit sensor
201.01
Transport motor identification failed to identify either motor after two tries.
Remove the toner cartridge/PC kit and check for obstructions between the input sensor and the fuser. if the media continues to stop at the entrance or in the fuser, then replace the fuser. See “Fuser removal” on page 4-20 .
Check the main motor. See
“Main motor service check” on page 2-27 .
201.02
Exit sensor never made by leading edge of page. Also known as internal jam.
Remove the PC kit and paper or debris at the input sensor.
201.03
201.05
Video never started on the page at the input sensor within two inches after hitting the input sensor
Restart attempted after an internal jam without the cover open/close event. It is likely that the jam was never cleared.
Check the printhead. See
“Printhead service check” on page 2-38 .
Check the paper path and remove any media in the path.
201.25
Exit sensor never made by leading edge of media when feeding out the media that was detected during warm-up.
201.26
Page at fuser nip before fuser started ramping toward desired temperature. Indicates code may be receiving more interrupts than intended
Remove the toner cartridge/PC kit and check for obstructions between the input sensor and the fuser. if the media continues to stop at the entrance or in the fuser, then replace the fuser. See “Fuser removal” on page 4-20 .
201.27
Page at fuser nip before fuser reached acceptable operating temperature. Page arrived at fuser earlier than expected, so it was probably staged prematurely.
202.00
Paper jam around exit sensor.
202.01
202.02
Exit sensor never broke on the trailing edge of the sheet at the exit sensor.
Exit sensor never broke from sheet ahead of page heading toward the exit sensor.
202.06
Exit sensor bounced
Open the rear cover and look for obstructions in the path way. If there are none, then inspect for damage at the fuser, rear door, exit guide, and top cover.
Often, the leading edge of the media will indicate the vacinity of damage. If damage is found, then replace the damaged part.
Note: Print a page with the rear door open to isolate the fuser from the other parts.
Open the rear door, and inspect the flag on the exit sensor. The flag is located behind the fuser exit rollers, about mid printer. If the flag does not rotate freely or has no spring action, then replace the fuser.
See “Fuser removal” on page 4-20 .
202.13
Exit sensor covered, media not expected (media not in machine during warm-up)
202.25
Exit sensor never broke from the sheet ahead of the page heading toward the exit sensor when feeding out the media detected during warm-up.
202.26
Trailing edge never cleared exit sensor when feeding out media that was detected during warm-up.
Open the rear door, and inspect the flag on the exit sensor. The flag is located behind the fuser exit rollers, about mid printer. If the flag does not rotate freely or has no spring action, then replace the fuser.
See “Fuser removal” on page 4-20 .
2-12 Service Manual
4513-630, -63W, -6EW
Error Description Action
202.32
231.00
231.01
231.02
232.00
Long media or shingled multi feed stopped before sending to duplex.
Duplex sensor never made by leading edge reversing into the duplex.
Bouncy duplex sensor never made.
Duplex jam while staging in the device
232.01
Duplex sensor never broke by the sheet ahead after reversing into the duplex.
232.02
Page in duplex ahead of current reversing page never staged.
233.00
Duplex jam while reversing into the device
Duplex jam while picking from the device
Check the paper setting and correct if needed. While feeding along the media, and immediately after it enters the output bin, open the reat door and obscure the trailing edge and the sensor flag. If there is slippage in the exit guide, then replace the exit guide. See “Rear exit guide assembly with sensor and reversing solenoid removal” on page 4-48 .
Open the rear cover and look for obstructions between the rear cover ribs, the fuser exit rollers, and below. The media entering the duplex passes outside the exit roller while the media exiting the fuser passes above and inside the exit rollers.
Remove the tray, open the duplex door, and remove the obstructions. If there are no obstructions and the problem persists, then disconnect all of the cables, tilt the printer onto its back (be sure to protect the antenna on a wireless unit), and inspect the flag of the duplex sensor. If the flag does not rotate freely, then replace the paper input and duplex sensor. See
“Paper input and duplex sensor assembly removal” on page 4-44 .
Check the belt and drive of the duplex unit. Replace it if necessary.
233.01
Page in duplex never picked.
233.02
Feed error picking from the duplex.
233.03
Paper never reached the input sensor, but was detected at the manual feed sensor.
234.01
Duplex sensor covered during warm-up.
235.01
Invalid duplex media
241.00
241.10
Paper jam near tray 1.
Second pick attempt failed from Tray 1
Check the media. Duplex supports A4, letter, legal, oficio, and folio media sizes.
Remove the tray and inspect the media path for obstructions. Check the pick rollers. Replace the pick rollers if they are worn or clogged with dust. See
“ACM pick tire roller removal” on page 4-3 . Also check the wear strips, and replace if necessary.
241.12
Second pick from manual feeder, tray 1, or feeder failed when the media was in the source while other sheets were committed to the paper path.
241.16
Failed to feed from tray 1. Pages in the paper path have been flushed to the output bin.
Remove the tray and inspect the media path for obstructions. Check the pick rollers. Replace the pick rollers if they are worn or clogged with dust. See
“ACM pick tire roller removal” on page 4-3 . Also check the wear strips and the manual feeder, and replace if necessary.
241.17
MISIDENTIFIED SMALL GAP JAM. Engine detected small gap at the manual feeder sensor, attempted to open the gap by stopping the feed rolls, trailing edge was seen at the input sensor, manual feeder sensor is no longer covered.
241.19
Second pick attempted failed from Tray 1, no pages printed since calling a 241.10 or a prior 241.19.
242.00
Paper jam near tray 2.
242.01
242.08
Took too long to ramp up dc feed motor
Received lots of dc feed interrupts before losing them
Remove Tray 2 and inspect for obstruction in the paper path. Check the pick tires for wear or paper dust. Replace if necessary. Check the wear strips and replace if necessary.
Check the connection with Tray 2. (Lift the printer and re-set it on Tray 2.) If the error persists, then replace Tray 2.
Diagnostics information 2-13
4513-630, -63W, -6EW
Error Description Action
242.10
Second pick attempt failed from Tray 2 Remove Tray 2 and inspect for obstruction in the paper path. Check the pick tires for wear or paper dust. Replace if necessary. Check the wear strips and replace if necessary.
Check the wear strips and replace them if worn.
242.12
Second pick from manual feeder, tray 1, or feeder failed when media was in the source, other sheets were committed to the paper path.
242.16
Failed to feed from tray 2. Pages in the paper path have been flushed to the output bin.
251.00
Paper jam near the manual feeder.
251.10
Second pick attempt failed from manual feeder.
251.11
Failed to feed from manual feeder. Pages in the paper path have been flushed to the output bin.
251.12
Second pick from manual feeder, tray 1, or feeder failed when media was in the source while the other sheets were committed to the paper path.
Remove Tray 2 and inspect for obstruction in the paper path. Check the pick tires for wear or paper dust. Replace if necessary. Check the wear strips and replace if necessary.
Inspect the pick roller on the MPF or the rollers on the manual feed. If the MPF pick roller is damaged or worn, then replace the MPF. For a printer with a manual feed only (no MPF), clean the roller.
251.19
Media never reached the input sensor from the manual feeder.
251.20
The media in the MPF has been pushed in too far.
251.21
The media in the MPF has been pushed in too far.
Remove the media, realign the stock, and re-insert.
Do not let the top sheets to go beyond the wear strips.
2-14 Service Manual
4513-630, -63W, -6EW
Service error codes
Service error codes are generally non-recoverable except in an intermittent condition when the printer can be put into POR to temporarily recover from the error condition.
Error Description Action
Engine software service errors
902.xx
Engine software error Replace the controller board. See
“Controller board service check” on page 2-23
DC pick motor errors
914.00
DC pick motor error
914.01
Lost encoder feedback
Transfer service errors
917.xx
Transfer service error Replace the transfer roll. See
“Transfer roll service check” on page 2-38
.
Fuser service errors
920.00
Under temperature during steady state control.
920.01
Fuser took too long to heat up after transitioning to new enhanced mode.
920.02
Fuser fell too far below desired temperature while printing.
Fuser too cool while checking for slope change.
920.03
920.04
920.05
920.06
920.07
Fuser too cool when heating to desired temperature after slope change.
Fuser under temperature while printing
Fuser under temperature while printing
Fuser under temperature while printing
920.08
920.20
921.00
921.01
922.00
922.01
Fuser temperature did not increase after IR recovery.
Belt fuser under temperature during steady state control.
This can occur in printing or standby modes.
Under temperature during standby control.
Fuser temperature did not reach standby temperature after two attempts
Fuser failed to ramp to target temperature
Fuser did not reach standby temperature in time
(standby control)
Replace the fuser. See
“Fuser service check” on page 2-26
.
922.02
922.03
922.04
Hot roll took too long to reach the beginning lamp detection temperature.
Hot roll reached final lamp detection temperature, but took longer than largest time in lookup table.
Hot roll timed out in trying to reach the final lamp detection temperature.
Diagnostics information 2-15
4513-630, -63W, -6EW
Error Description Action
922.05
922.06
922.07
922.08
922.09
922.20
Did not roll over to a steady state control in time after the hot roll lamp detection.
Replace the fuser. See
“Fuser service check” on page 2-26
.
Hot roll did not reach the operating temperature in time
(new enhanced control).
Media reached fuser nip, and fuser is under temperature
Fuser warm-up failure (motor start condition)
Fuser warm-up failure (compression set)
922.21
923.00
923.01
924.00
924.01
Belt fuser failed to reach the preheat temperature for the motor to start during warm-up.
Belt fuser was under temperature when the media reached the fuser nip.
Fuser is over temperature.
Fuser is over temperature. This applies to the fuser and belt fusers.
Open thermistor check.
Open thermistor check failure. This applies to the fuser and belt fusers.
924.02
925.xx
Open thermistor check failure. The ADC failed to converge. Possible noisy thermistor signal. This applies to the fuser and belt fusers.
Wrong fuser installed. The fuser type stored in the cartridge ID does not match the actual fuser installed in the printer.
Fan service errors
927.00
Service fan error
927.03
Main fan took too long to ramp up
927.04
Main fan is under speed or stalled during speed adjustment state
Replace the fan. See “Cooling fan service check” on page 2-24 .
927.05
927.06
Main fan overspeed during speed adjustment state.
Main fan capture data is invalid, and speed control is at maximum in fan control idle state
927.07
Main fan capture data is invalid, and speed control is at maximum in fan control adjustment state.
Toner service errors
929.00
Toner sensor error
929.01
No home window
929.02
929.03
No sensor transition (closed)
No sensor transition (open)
Remove the toner cartridge, and shake it Try a different toner cartridge, if possible. If the error persists, then replace the toner level sensor. See
“Toner level sensor removal” on page 4-60 .
Printhead service errors
930.00
Wrong printhead installed
931.00
No first hsync
2-16 Service Manual
Replace the printhead. See
“Printhead service check” on page 2-38 .
4513-630, -63W, -6EW
Error Description Action
931.01
932.00
932.01
933.01
934.00
934.01
935.00
935.01
935.10
935.12
935.15
935.16
935.17
935.18
No first hsync
Lost hsyncs
Lost hsyncs
Printhead boost signal failure
Mirror motor lost lock.
Mirror motor lost lock.
No initial mirror motor lock
Timed out waiting for mirror motor lock
Printhead sweep error, swept through Hz range without finding the resonant frequency
Printhead sweep error, coarse sweep state
Printhead open-loop error, check prelim amp state
Printhead open-loop error, enable amp Kp state
Printhead closed-loop error, amp Kp failed to converge
Printhead closed-loop error, enable amp Ki state
Replace the printhead. See check” on page 2-38 .
935.19
935.20
Printhead closed-loop error, amp Ki failed to converge
Printhead closed-loop error, enable offset controller state
Printhead closed-loop error, load scan regs state 935.21
935.22
935.23
935.25
935.26
935.27
Printhead closed-loop error, fwd and rev capture times differ by too much
Printhead closed-loop error, check sweep accuracy state
Printhead closed-loop error, off-resonant PI effort state
Timed out on POR sweep
Exceeded maximum open loop drive level when configuring for sweep re-try.
935.28
Exceeded maximum open loop drive level when setting operating Hz.
Transport motor service errors
936.01
No lock detected at normal motor start
936.02
No lock detected at motor start for motor ID
936.03
936.04
936.05
No halls detected at motor start
Failed to stop within timeout
Stall detected during speed control
Replace the main motor gear drive. See
“Main motor service check” on page 2-27
Diagnostics information 2-17
4513-630, -63W, -6EW
Error Description Action
937.00
937.01
Main transport motor lost lock
Main transport motor lost lock, detected by engine control
937.02
937.03
Overspeed detected during position control
Overspeed detected during speed control
Power supply service errors
940.00
LVPS service error
940.01
Line frequency outside allowed range of 45Hz-64Hz
Replace the main motor gear drive. See
motor service check” on page 2-27
Replace the LVPS/HVPS. See
Call the next level of support to update the firmware, or replace the controller board. See
“Controller board service check” on page 2-23
.
.
940.02
Line frequency below 43Hz
940.03
No zero cross detected on belt fuser model
Controller board and operator panel service errors
948.xx
Failed engine board
949.xx
950.xx
951.xx
952.xx
Replace the controller board. See “Controller board service check” on page 2-23
.
Mismatch between EEPROM and mirror memory
Note: A new controller board or operator panel has been installed, and has not been properly prepared for this use. Install a new note. Do not install both the controller board and the operator panel at the same time without a
POR in between.
Install a new controller bored or operator panel.
See “Controller board service check” on page 2-23
or “Operator panel service check” on page 2-28
.
Error with secure NVRAM on the controller board
A recoverable MVRAM Cyclic Redundancy Check error occurred.
Replace the controller board. See “Controller board service check” on page 2-23
.
Performing POR will clear this error.
953.xx
954.xx
955.xx
NVRAM chip failure with mirror Replace the operator panel. See
“Operator panel service check” on page 2-28
.
Replace the controller board. See “Controller board service check” on page 2-23
.
956.00
956.01
957.xx
NVRAM chip failure with system part.
The code ROM or NAND flash failed the Cyclic
Redundancy Check or the NAND experienced an uncorrectible multi-bit failure.
RIP card failure: processor failure
Processor overtemp
RIP card failure: ASIC failure
958.xx
Printer has performed more than 100 “shift and reflash” operations as a result of ECC bit corrections
Firmware or controller board errors
959.01
Controller verification failure of pensive boot code
959.02
Failure to authenticate Signature Verification Code
2-18 Service Manual
4513-630, -63W, -6EW
Error Description Action
959.03
959.04
959.05
959.20
959.21
959.22
959.23
959.24
Signature Verification Code failed to authenticate a code partition.
Jump to unverified address
Update firmware and call the next level of support, or replace the controller board. See
“Controller board service check” on page 2-23
.
Unknown boot failure
Pensive hardware failure
Pensive did not respond to command request.
Update firmware and call the next level of support, or replace the controller board. See
“Controller board service check” on page 2-23
Replace the controller board. See
“Controller board service check” on page 2-23
.
Challenge secret failure
Pensive self test failed during initialization.
EEPROM retention error
Replace the controller board. See
“Controller board service check” on page 2-23
.
959.25
959.26
959.27
Insufficient device space during HW prog
Incremental counter reset exceeds maximum value
Increment count failed due to max value limit
959.28
Invalid SP memory configuration
Memory and emulation errors
960.xx
RAM memory error: RAM soldered on the controller board is bad
961.xx
964.xx
RAM memory error: memory card in slot is bad.
Download Emulation Cyclic Redundancy Check Error: checksum failure detected in the emulation header or emulation file.
Replace the controller board. See
Replace the memory card.
“Controller board service check” on page 2-23
.
Disable the Download Emulation. Program the download emulation into the firmware card again.
If this does not resolve the problem, then replace the firmware card and download the emulation again.
Network errors
975.xx
Unrecognizable network
976.xx
Unrecoverable software error in network port
978.xx
Bad checksum while programming network port
979.xx
Flash parts failed while programing network port
Other errors
980.xx
Engine experiencing unreliable communication with the specified device
981.xx
982.xx
983.xx
Engine protocol violation detected by the specified device
Communications error detected by the specified device
Invalid command received by the specified device
Call the next level of support.
Call the next level of support.
Diagnostics information 2-19
4513-630, -63W, -6EW
Error
984.xx
990.xx
991.xx
Description
Invalid command parameter received by the specidied device
An equipment check condition has occurred in the specified device, but the device is unable to identify the exact component failure.
The specified device has detected an equipment check in its system card.
Action
Call the next level of support.
2-20 Service Manual
4513-630, -63W, -6EW
Symptom tables
POST symptom table
Symptom
The main motor, cooling fan, and fuser do not come on.
POST completes, but the LCD does not come on.
Main motor does not come on.
Fan does not come on.
Fuser does not cycle.
Fuser does not turn on and off.
The paper feed picks and tries to feed media.
Action
See “Cover interlock switch service check” on page 2-24 .
See
“Operator panel service check” on page 2-28
.
See “Main motor service check” on page 2-27 .
See
“Cooling fan service check” on page 2-24
.
See
“Fuser service check” on page 2-26 .
See
“Fuser service check” on page 2-26 .
See
“Paper feed service checks” on page 2-28 .
Note: Investigate any displayed codes before proceeding with these symptoms. For example, a missing toner cartridge will prevent POST from completing.
Diagnostics information 2-21
4513-630, -63W, -6EW
Printer symptom table
Symptom
Fan noisy or fan not working.
Fuser parts melted.
Toner not fused to the media.
Paper jams.
Main motor noisy or not moving.
Media skew.
Printer not communicating with host.
Front access door will not close.
Operator panel button not responding.
Operator panel lights are off or very dim.
Blank page.
Black page.
Heavy background.
Light print.
White or black lines or bands.
Toner on back of page.
Media never picks.
Media feeds continuously.
Media wrinkled or bent.
Dead machine (no power).
Print quality problems
• Light print
• Blurred characters
• Toner on both sides of media
• Toner not fused
• Streaks
• Blank pages
Action
See
“Cooling fan service check” on page 2-24
.
See “LVPS/HVPS service check” on page 2-26 .
See “Fuser service check” on page 2-26
or “Solving print quality problems” on page 2-35
.
See
“Paper feed service checks” on page 2-28 .
See “Main motor service check” on page 2-27 .
See
“Paper feed service checks” on page 2-28 .
See
“Parallel or USB port service check” on page 2-30
.
See
“Cover interlock switch service check” on page 2-24 .
See
“Operator panel service check” on page 2-28 .
See
“Operator panel service check” on page 2-28 .
See
See
See “Heavy background” on page 2-32 .
See “Light print” on page 2-34 .
See
“White or black lines or bands” on page 2-34
.
See
“Toner on back of page” on page 2-34 .
See
“Media never picks” on page 2-29 .
See
“Media occasionally mispicks or picks multiple sheets at once” on page 2-29 .
See
“Media “trees,” wrinkles, stacks poorly, or curls” on page 2-30 .
See
“Dead machine service check” on page 2-25 .
See “Solving print quality problems” on page 2-35
.
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Service checks
Service checks which involve measuring voltages on the LVPS/HVPS (low voltage power supply/ high voltage power supply board) should be performed with the printer positioned on its back side.
Note: When making voltage readings, always use frame ground unless another ground is specified. See the wiring diagram in the back of the book for more information.
Controller board service check
Controller board service check
FRU
Controller board assembly
Warning: Do not replace the operator panel and controller board at the same time. Each card contains the printer settings. When either of these cards is new, it obtains some of the settings from the other card. Settings are lost when both are new and replaced at the same time.
Action
POST (Power-On Self Test)
Note: The printer should complete POST in approximately 30 seconds.
If the printer fails to display lights or activate the drive motor, fuser, or fan, then check the following order:
1. Power to the LVPS/HVPS
2. Power from the LVPS/HVPS to the controller board
3. Cables are plugged in correctly, especially for the operator panel. The printer will not power-up without a functioning operator panel.
4. The controller board assembly. The LED adjacent to J12 will be illuminated if the card is powered and good.
5. The operator panel. See
“Operator panel service check” on page 2-28 .
Verify +24 V dc input from the LVPS/HVPS.
1. Turn the printer off.
2. Disconnect the LVPS/HVPS cable from the controller board at J502.
3. Turn the printer on.
4. Verify +24 V dc on positions 6, 17, and 19 of the cable connector (LVPS/HVPS).
5. If voltage is correct, then check the continuity in the other conductors of the cable. If the cable is good, then turn the printer off, and check the connectors to the controller board.
6. Verify that pins 10, 12, 14, 16, and 18 on both the cable and the card connector are grounded.
7. If grounds are not correct on the cable, but the cable passes continuity otherwise, then check the LVPS/HVPS.
8. If the grounds are not correct on the controller board, then replace the controller board.
(Check with one probe on the connector pin and the other on the card’s ground plane found at each screw head.)
Controller board voltage outputs
Turn the printer off, and plug the LVPS/HVPS cable into J502 of the controller board. See the wiring diagram at the end of the manual which identifies the output voltages and grounds for a good controller board.
Turn the printer off before plugging or unplugging any connectors.
Diagnostics information 2-23
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Controller board service check (Continued)
FRU
LVPS/HVPS
Action
Verify main power to controller board
With the printer off, unplug the LPS/HVPS cable at J502 on the controller board. Verify grounds on pins 10, 12, 14, 16 and 18 for both the cable and the controller board. If any of these grounds are incorrect, then check the cable for continuity. If the cable fails continuity, then call the next level of support.
Turn the printer on with the cable still unplugged, and verify the following on the cable
(controller board will not be powered):
Pins
6, 17, 19
1, 3-5, 11, 13,
15
Voltage
+24 V dc
+5 V dc
If any of the voltages are incorrect, then replace the LVPS/HVPS. See
“Dead machine service check” on page 2-25
.
Cooling fan service check
FRU
Cooling fan
Action
Make sure the fan cable plug is properly seated at J9 (controller board).
Turn the printer on. Within a few seconds, the controller board assembly should apply
+24 V dc to pin 2.
.
• If voltage is present then check pin 1 for 24 V dc as well. If it is close to 24 V dc while the fan is still idle, then replace the fan. See
Cover interlock switch service check
Note: Make sure a print cartridge assembly is installed and the cover closes all the way, engaging the cover open switch lever.
FRU
Cover interlock switch
Action
Disconnect the cover interlock cable from the controller board at J7.
With the printer turned off:
1. Verify continuity between cable pin 1 and pin 2 with the door closed and discontinuity with the door open.
2. Verify continuity between cable pin 1 and pin 3 with the door open and discontinuity with the door closed.
3. Verify discontinuity between cable pins 2 and 3 whether the door is open or closed.
• If any fail, then replace the cover interlock switch.
• If both pass continuity, then turn the printer on, and measure +5 V dc on pin 2 at J7 on the controller board.
• Verify pin 3 at J7 is ground.
• If voltage or ground is not present, then see
“Controller board service check” on page 2-23 for more information.
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Dead machine service check
CAUTION: Check the AC line voltage. The voltage should be within the following limits:
•
100 V ac (volts alternating current) — 127 V ac for the 110 V printer
•
200 V ac — 240 V ac for the 220 V printer
FRU
LVPS/HVPS
Action
Unplug the printer. Remove the LVPS/HVPS, and check the fuses for continuity.
• If open, then replace the LVPS/HVPS.
• If not open, then check the switch continuity across its conductors with the switch on.
Turn the switch off. Plug the AC line into the LVPS/HVPS and switch unit on.
Note: Voltages may be exposed at several places on the board. Do these verifications, and then unplug the card:
Voltage
+24 V dc
Pins
CN201-6, 17,
19
CN201-10, 12,
14, 16, 18
CN201-1,3, 5,
11,13, 15
Ground
+5 V dc
• If voltages are not correct, then replace the LVPS/HVPS.
Diagnostics information 2-25
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Fuser service check
When toner is partially fused to the media, it is usually caused by low fuser temperature.
The line voltage to the printer must be within the following limits:
• 100 V ac-127 V ac for the 110 V model printer
• 200 V ac-240 V ac for the 220 V model printer
This printer uses a belt fuser and therefore does not have a lamp.
FRU
Fuser power cable
LVPS/HVPS
Fuser
Fuser service check
Action
Unplug the printer, and disconnect the fuser cable plug from the LVPS/HVPS board connector at CN102.
Check for continuity across the fuser by checking across the connector pins.
• If there is continuity, then check the LVPS/HVPS. See
“LVPS/HVPS service check” on page 2-26 .
• If there is no continuity, then disconnect the fuser power cable at both ends, and check each conductor for continuity. Replace cable if necessary.
• If the cable tests good, then replace the fuser.
Reconnect the cables, turn the printer on, and at &12, check for approximately +5 V dc on pin 1 and ground on pin 2. If line voltage is incorrect on pin 1, then see
“Controller board service check” on page 2-23
for more information.
Disconnect the thermistor cable from J12 on the controller board.
Measure the resistance across the ends of the thermistor cable.
Replace the fuser assembly if the resistance is lower than 1K ohm or shorted.
Note: Resistance measures approximately 400K ohms when cool and 1K ohms hot.
Fuser
LVPS/HVPS service check
FRU
LVPS/HVPS
Action
LVPS portion of board
Fuses that open typically indicate a faulty LVPS/HVPS.
Disconnect the power cable, and open the LVPS/HVPS enough to test the switch. The switch will show continuity across the conductors with a meter when the switch is on. If the
switch is good, then see “Dead machine service check” on page 2-25 for more
diagnostics.
HVPS portion of board
Problems with the HVPS are exhibited in the print quality. See
“Print quality service checks” on page 2-31
for more information.
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Main motor service check
FRU
Main motor gear drive
Main motor cable
LVPS/HVPS
Controller board
Warning: Do not replace the operator panel and controller board at the same time. Each card contains the printer settings. When either of these cards is new, it obtains the settings from the other card.
Settings are lost when both are new and replaced at the same time.
Action
Turn off the printer, and unplug the main motor cable at J17. Turn on the printer, and check for the following voltages at J17:
J17 pins
Pins 1-4, 6
Pins 7-9
Voltages
Approx. 5 V dc
18 V dc—24 V dc
Verify ground at pin 5 for both the card and cable.
• If these voltages are correct, then check the main motor cable for continuity.
- Remove the left side cover to access the connector on the motor.
- If continuity exists on each wire, then replace the main motor gear drive which includes the motor.
- If continuity does not exist on one or more of the wires, then call the next level of support.
• If these voltages are not correct, then see
“Lexmark E460dn, E460dw controller board connector pin values” on page 5-4
, or replace the controller board. See
“Controller board removal” on page 4-6 .
Diagnostics information 2-27
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Operator panel service check
Inspect the operator panel cable for damage. Make sure the cable is plugged in securely. Run POST, and check each light for proper operation. See
“Power—On Self Test (POST) sequence” on page 2-1
.
LCD Operator panel service check
FRU
Operator panel (LCD)
Controller board
Warning: Do not replace the operator panel and controller board at the same time. Each card contains the printer settings. When either of these cards is new, it obtains the settings from the other card.
Settings are lost when both are new and replaced at the same time.
Action
Lights
If the LCD does not come on, then open the controller board cage and locate the operator panel connector at J3. Make sure the cable is properly connected to the controller board and the controller board has input voltage to it.
With the printer on, verify the following without disconnecting the cable:
• Pins 1, 3, 5, and 6: 3.3 v
• Pin 2: 5 v
• Pins 4 and 7: GND
If these are approximately correct and the operator panel is not functioning, then replace the operator panel.
If any are incorrect, then see “Controller board service check” on page 2-23
.
Buttons
If the buttons do not respond, then replace the operator panel. There is no test or repair for the faulty switches on the operator panel.
Paper feed service checks
Paper jam error indication during POST
FRU
Fuser (exit sensor)
Input/duplex sensor
Manual feed sensor
Action
If the exit sensor flag, which is visible at the back of the fuser, is in any position other than vertical, then the printer will display a paper jam. Make sure the flag is operating freely.
Replace the fuser if the sensor is damaged.
Make sure the input paper feed sensors are working properly. A stuck or incorrectly installed sensor causes a paper jam indication.
Media picks but stops halfway through the printer
FRU
Input/duplex sensors
(under print cartridge assembly)
Input sensor (manual)
Action
Make sure the input sensors are working properly.
Check for a broken or stuck flag on the input sensors. Clear anything that keeps the flags from rotating freely.
Make sure the cables are seated on the controller board at J27 (input/duplex sensor) and J23 (manual input).
Check for +5 V dc on pin 2 and 5 at J27 (input/duplex sensors) and pin 2 at J23
(Input sensor). Voltages on pins 1 and 4 at J27 pin 1 at J23 should change as the flags intersect with the sensor.
• If correct, then replace the input paper feed sensor.
• If these voltages are not correct, then replace the controller board.
• Check the pick tires. Clean or replace as necessary.
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Media never picks
FRU
Paper feed (pick tires) tray 1
Paper feed (pick tires) tray 2
Media drive ASM
Media feed clutch ASM
Manual feed clutch ASM
P/U and manual feed solenoid
ACM drive shaft
Action
Open the left cover, and verify that the solenoids and clutches are functioning when an attempt is made to feed the media.
Make sure the rubber tires on the ACM are installed and clean.
Replace the tires, ACM drive, clutch assemblies, solenoids, or drive shaft as necessary.
Media occasionally mispicks or picks multiple sheets at once
FRU
Tray 1
Tray 2 (option)
Paper pick tires
(Tray 1 or tray 2)
ACM clutch
Manual feed clutch
Media feed clutch ASM
(tray 1 only)
Manual feed clutch solenoid
Controller board
P/U and manual feed solenoid ASM.
Action
Check tray for media catch points.
If the sheet being fed stops momentarily, then the ACM applies additional vertical force, causing additional sheets to feed.
Do not mix media types in one tray.
Check the tires in the ACM assembly for signs of wear or damage.
Replace the tires as necessary.
Open left cover, and observe the solenoid and clutch actions at the ACM and manual feed shafts as a print job is attempted.
Replace the faulty part.
Disconnect the solenoid cable at J26 on the controller board and measure the resistance across cable pins 1 and 2.
• The resistance should be approximately 70 ohms.
• If it is not, then replace the solenoid.
• If the resistance is approximately 70 ohms, then check the controller board. Pin 1 at
J26 should be +24 V dc. See “Controller board service check” on page 2-23 for
more information.
Replace controller board as necessary.
Media skews
FRU
Paper feed (pick tires) tray 1
Paper feed (pick tires) tray 2
Tray 1
Tray 2 (option)
Action
Check tires for debris. If tires are new, then try reversing each on its hub.
Check side guides on Tray 1 and Tray 2. Guides set for a full stack of media may be too wide when the stack is short.
Diagnostics information 2-29
4513-630, -63W, -6EW
FRU
Fuser
Media “trees,” wrinkles, stacks poorly, or curls
Action
This problem is most likely due to a worn backup roll. It causes the printer to run hotter than required for the media being printed. Excessive heat can cause media treeing problems, poor stacking, or curl.
Print the menu sheet found under Utilities.
Look at the media settings. Some, such as card stock or rough texture, may require a higher fuser temperature, which leads to more of these problems (except stacking) in plain paper.
• Change settings using the printer driver.
• Use the local printer setup utility (included on the CD) to change the NVRAM settings.
Try a different ream of paper. Moist media has a higher tendency to crease (treeing) and curl.
Parallel or USB port service check
1.
Perform a print test to make sure the printer prints correctly. Verify that the indicator light is on, then print the menu settings by selecting Print Menu under Utilities.
2.
Be sure the printer parallel cable is designed for bidirectional printing.
3.
Be sure the user’s application is set up correctly.
4.
If the internal print test page prints correctly, then the user’s application/printer driver is set up correctly, and the correct bidirectional parallel cable is installed, but the printer still fails to print on command from the host computer, replace the controller board.
5.
Check the USB cable for continuity.
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Print quality service checks
Note: Ensure the cover closes tightly. A gap in the opening may allow light to expose the photoconductor, resulting in a ‘dirty’ print. Extreme environmental conditions, temperatures, and humidity will affect the print quality.
Using print quality test pages
To help isolate print quality problems, like streaking, print test pages using the print quality test pages. To print the print quality test pages:
1.
Enter Configuration Menu.
a.
Turn off the printer.
b.
Turn on the printer while pressing and holding and .
c.
Release the buttons when Performing Self Test displays. d.
The message
CONFIG MENU displays.
e.
Press .
f.
Press to print the pages.
Four pages print to help evaluate print quality. The first page has various fonts and a graphic, the second page is gray with graphics, the third page is black, and the last page is blank.
2.
Use the test pages to isolate problems such as light or toner streaks. See
“POST symptom table” on page 2-21
for solutions to these problems.
3.
Press and press .
To exit configuration, turn the printer off.
Note: Refer to the print defects guide at the end of the manual for repeating defects.
Blank page
FRU
Toner cartridge (not a
FRU)
Printhead
LVPS/HVPS
Controller board
Action
Remove the toner cartridge, and gently shake it to evenly distribute the toner.
Check for cartridge damage.
Blank pages can be caused by a defective printhead assembly,
LVPS/HVPS, or controller board.
• Printhead errors typically result in printer service errors unless there is blockage of the beam or dust on the lens. Check the lens and opening for blockage.
• Blank pages typically are caused by the PC roll not being properly charged. Try a different PC kit.
• With the cartridge out, check the spring loaded contacts on the right side for free motion.
None should be ground except for #4 contact from the front.
Unplug the printer, and check the cable continuity between the LVPS/HVPS connector marked OPC (at CN202) and the corresponding wire form (spring) found about 14 mm above and to the right of the transfer roll gear.
• If there is not continuity, then call the next level of service.
Try a different toner cartridge and PC kit.
• If those fail, then replace the LVPS/HVPS, controller board, or the printhead in that order.
Diagnostics information 2-31
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Black page
Note: Incorrect laser exposure or incorrect charging of the photoconductor causes an all black page. Always verify the same results from a different print cartridge assembly and developer before proceeding.
FRU
Toner electrodes (not a
FRU)
LVPS/HVPS board
Controller board
Miscellaneous cables
Action
Check the three rearward electrodes below the toner cartridge assembly for contamination, damage, or a short to ground. Correct as necessary.
Check continuity between the cable (DEV, TAR, and doctor blade) connection PCN3 and on the contact tips below the toner cartridge assembly.
• If continuity fails, then call the next level of service.
With the printer off, disconnect the LVPS/HVPS cable from J502 on the controller board.
Turn the printer on, and verify +24 V dc on pins 17 and 19 of the cable.
Verify +5 V dc on pins 1, 3, 5, 13, and 15.
Verify ground on pins 10, 12,14, 16, and 18.
• If any of the values are incorrect, then replace LVPS/HVPS board.
• If the grounds are incorrect, then check ground paths.
• Check continuity in the cable. If the cable is bad, then call the next level of support.
• If the values are correct and the toner electrodes are good, then replace the controller board.
• See the
“LVPS/HVPS service check” on page 2-26
and the
“Controller board service check” on page 2-23 , if necessary.
Heavy background
Poor development or poorly charged toner particles cause excessive background. This is more noticeable as the toner cartridge nears end-of-life.
FRU
Toner cartridge (not a
FRU)
Photoconductor kit (not a FRU)
LVPS/HVPS
Controller board
Action
Check the toner darkness setting in the driver. Try a lower setting.
Make sure the toner cartridge and photoconductor kit are correctly installed and the high voltage contacts are clean.
If the toner cartridge and photoconductor kit are installed correctly, then try a new photoconductor kit first and then toner cartridge.
Check the contacts for correct installation and contamination where contact is made between the print cartridge assembly and spring contacts which connect to the LVPS/HVPS board at CN203. Clean as necessary.
If this does not correct the problem, then replace the following FRUs one at a time in the order shown:
• LVPS/HVPS board (See
for pin values.)
• Controller board
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Partial blank image/white spots (no repeating pattern)
FRU
Toner cartridge (not a
FRU)
Paper (not a FRU)
Action
Remove the toner cartridge assembly, and gently shake the assembly to evenly distribute the toner.
Check to make sure that the laser light path is not blocked.
If toner cartridge is low, then try a new one.
Make sure recommended media is being used.
Check the media settings in the printer driver. A heavier media may require higher heat to properly fuse.
Variation in image density horizontally across page
FRU
Photoconductor kit (not a FRU)
Transfer roll
Action
The charge roll may have an unbalanced force against the PC (photoconductor) drum.
Try a new photoconductor kit.
Note: Do not touch the transfer roll except at its ends. Place a sheet of paper over the roll to prevent damage from finger oils or hand lotion.
Check the springs in the left and right transfer roll bearings. The bearing assemblies should support the transfer roll, applying evenly distributed forces to the PC drum.
Replace the transfer roll assembly if the springs or bearings show signs of damage or fatigue.
Inspect the transfer roll for signs of wear, damage, or contamination.
Replace as necessary.
Poor fusing of image
FRU
Fuser
Media (not a FRU)
Action
The fuser may not be operating at the proper temperature to fuse the toner to the paper.
See
“LVPS/HVPS service check” on page 2-26
for more information. Try changing the setting to heavier paper or even card stock.
Make sure recommended media is being used.
Check the media settings in the printer driver.
Diagnostics information 2-33
4513-630, -63W, -6EW
Light print
FRU
Toner cartridge (not a
FRU)
Transfer roll
LVPS/HVPS card
Action
Make sure the toner cartridge and photoconductor kit are installed correctly and that the toner cartridge is not low on toner.
If the problem continues, then install a new toner cartridge.
Recheck condition before replacing photoconductor kit, if necessary.
Check the transfer roll for signs of toner buildup and contamination.
Inspect the HVPS contact (transfer roll) for contamination.
Verify the high voltage cable is plugged into the LVPS/HVPS.
If all components appear free of contamination, then replace the following FRUs one at a time in the order shown:
• Transfer roll
• LVPS/HVPS card
White or black lines or bands
FRU
Print cartridge assembly (not a FRU)
Developer drive coupling assembly
Main motor gear drive
Action
Banding appears as light or dark horizontal lines on a uniformly gray page or on a page with a large area of graphics. Banding is primarily due to a variation in the speed of the media as it feeds through the printer, especially in the developer and transfer process. It may also be a result of overly dry or moist environments.
With the printer off, check to make sure that the laser beam is not blocked.
Inspect the toner cartridge and paper feed components, especially the drive coupler and drive gears for debris, binds, or damage.
Toner on back of page
FRU
Photoconductor kit (not a FRU)
Fuser
Transfer roll
HVPS or controller board
Action
Print a menu page found under Utilities, and check settings for media type.
Inspect the overall paper path for signs of spilled toner.
Gently clean the contaminated areas with a soft cloth.
Inspect the fuser for signs of contamination.
Replace the fuser as necessary.
A transfer roll contaminated with toner can cause toner to transfer to the back of pages.
Inspect the transfer roll for contamination and its cable for continuity.
Loss of the proper high voltages can cause excessive toner to contaminate the transfer roller. None of these voltages can be measured, but the contacts and continuities can be checked. To check the lower voltage, see J502 on the wiring diagram. Replace the LVPS/
HVPS or controller board as necessary.
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Solving print quality problems
Note: Refer to the print defects guide at the end of the manual for repeating defects.
Print quality problems
Problem
Light or blurred characters.
Toner smudges appear on the front or back of the page.
Cause / action
Light print
See
The toner cartridge may be getting low on toner:
• Remove the toner cartridge and print cartridge assembly.
• Shake it from side to side to redistribute the toner.
• Reinstall it, and recheck for condition.
• Make sure to use the recommended print media (see media types and sizes in the
User’s Guide ).
• Use MarkVision™ Professional to define the custom type setting for media type, media texture, or media weight.
• The toner cartridge or photoconductor kit may be defective. Replace the photoconductor kit first, and recheck.
Blurred characters
Blurred images, including characters, are usually caused by a defective printhead.
Vertical white lines
See “Vertical streaks below.
Vertical white lines may be caused by the laser beam, which may be partially blocked. With the printer off, clear the path or clean the lens. The toner cartridge or fuser may be defective. Try a different toner cartridge. Inspect the fuser at its entry for debris.
• Make sure the media is straight and unwrinkled.
• Replace the photoconductor kit, and recheck before replacing the toner cartridge. See
“Toner on back of page” on page 2-34
for more information.
Vertical or horizontal streaks appear on the page.
Vertical streaks
Something could be caught between the photoconductor kit and the fuser. Check the paper path around the fuser entry. Try a different toner cartridge.
Vertical white lines may be caused by the laser beam, which may be partially blocked. With the printer off, clear the path or clean the lens. The toner cartridge or fuser may be defective. Try a different toner cartridge. Inspect the fuser at its entry for debris.
Horizontal streaks
The toner cartridge or the fuser may be the cause due to excessive page count or defect.
Replace as needed.
If the lines are parallel and match the two intended ghost images, then the Form Type may be incorrectly set. Check those settings.
The PC cleaner sump may be full. Replace the photoconductor kit.
Diagnostics information 2-35
4513-630, -63W, -6EW
Print quality problems (Continued)
Problem
Toner smears or rubs off the page.
Cause / action
• Toner is not being fused to the paper. Replace the fuser.
• Change the media texture setting in the driver. If special media is being used, such as card stock or labels, then be sure to select the correct media type.
• Try a different kind of paper. Paper designed for copiers gives the best quality fusing.
The print is getting light, but the printer has not indicated it is low on toner.
The
Toner Low message displays.
Solid black areas on transparencies
Faint images or repetitive spots appear on the page.
Pages are blank.
• Toner is becoming low in the cartridge.
• The
Toner Low
message does not display if the 1,500-page toner cartridge is installed.
• Remove the toner cartridge, and gently shake it from side to side to redistribute the toner.
• Replace the toner cartridge.
• Remove the toner cartridge, and gently shake it from side to side to redistribute the toner.
• Replace the toner cartridge.
• There is a mismatch in the transparency and what the software is expecting.
• Choose a different fill pattern in the software program.
• Remove the toner cartridge, and gently shake it from side to side to redistribute the toner.
• Try a different type of transparency.
• Replace the toner cartridge.
• Select a different media type or form type setting from the printer driver.
• Try a different type of paper. Media designed for copiers gives the best quality.
• Replace the toner cartridge.
• The print cartridge may be out of toner or defective. Replace the cartridge.
• There may be a software error. Re-initialize the printer by turning it off and back on.
• With the printer off, check the printhead beam path. If clear, then check for a printhead error on POR. See
“Printhead service check” on page 2-38 .
• Also, see
.
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Print quality problems (Continued)
Problem
The printer is on and indicates ready, but nothing prints.
Toner Low light is on and printing stops.
The Error light alone is on.
The Toner Low light is blinking, and the Error light is on.
The media skews or buckles.
Cause / action
• Make sure the parallel or USB cable is not damaged and is firmly plugged into the connector on the back of the printer.
• Make sure the toner cartridge assembly is installed properly.
• Print the menu page found under Utilities.
- If a menu settings page cannot be printed, then contact the next level of support.
- If a menu settings page can be printed, then the problem is one of the following:
•
Computer
•
Software program
•
Cable
•
(USB only) A failed controller board. Replace card.
Note: Test by unplugging USB and plugging it with the printer on. If the computer indicates
“unknown device,” replace the controller board.
If a 3.5K or more page toner cartridge is being used and the Toner Low alarm is set to on, then the printer stops printing until the toner cartridge is replaced.
Make sure the front printer cover is closed.
• Make sure the toner cartridge is installed correctly.
• Install a new toner cartridge.
The media sticks together, resulting in the printer feeding multiple sheets.
The media fails to feed from Tray 1.
The media fails to feed from the optional
Tray 2.
Load Paper
displays even though there is media loaded in the optional Tray 2.
The printer does not print after a paper jam has been cleared.
• Tray is overfilled or media is too loose.
• Don’t overfill Tray 1 or the optional Tray 2 (see media capacities in the media types and sizes table in the User’s Guide ).
• Make sure the paper guides are flush against the edges of the media.
• The friction between sheets is too high.
• Remove the media from Tray 1 or Tray 2, and fan it.
• Don’t overfill Tray 1 or the optional Tray 2 (see media capacities in the media types and sizes chart in the User’s Reference ).
• Frictional force between tires and media is less than resisting force.
• Remove the media from Tray 1, and fan it.
• Make sure Tray 1 is selected from the printer driver. Do not overfill the tray.
• Check the condition of the rubber on the paper feed rolls. Replace if worn or contaminated.
• Verify that the ACM clutch is functioning correctly.
• Incorrect tray selection or inadequate picking force by tires.
• Make sure the correct tray and media type are selected from the driver.
• Make sure the tray is pushed all the way in.
• Remove the media from the optional Tray 2, fan it, and reload.
• Check the rubber on the paper feed tires for dirt or any other debris. Replace as necessary.
• Check the paper path in the tray for burrs or debris that may hinder media movement.
• Make sure the media does not exceed the stack height indicator.
• The input sensor does not sense media after picking.
• Make sure the tray is pushed all the way in.
• Press .
• Check the feed tires. (See two preceding actions.)
• The printer is waiting on the next command.
• Clear all jams.
• Press and release , or open and close the printer cover to restart the printer.
• Make sure the print cartridge assembly is installed properly.
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Print quality problems (Continued)
Problem
Unexpected characters print, or characters are missing.
Jobs are not printing, and an error message is displayed.
While in PostScript 3 emulation, the printer is flushing data (an error message is displayed).
Cause / action
• Ensure correct printer driver is being used.
• Select hex trace mode to determine what the problem is.
• Restore factory defaults.
• Make sure the parallel cable or USB cable is firmly plugged in at the back of the printer.
• The printer is waiting for an appropriate command.
• Make sure the print cartridge assembly is installed properly.
• Make sure the printer front cover is closed.
• Ensure the correct PostScript driver is being used.
• The printer doesn’t have enough memory to print the job. Install more memory.
Printhead service check
FRU
Printhead
Note: New printhead must be aligned. See
“Printhead assembly electronic adjustment” on page 3-18
.
Action
Turn the printer off.
Disconnect the printhead cables from J8 and J100 on the controller board.
Turn the printer on with the front door closed.
On the controller board, verify +5 V dc on pin 10 at J8 and +5 V dc on pins 1, 2, and 3 at
J100.
Verify grounds on pins 2, 4, and 7 at J8 and on pin 4 at J100.
• If voltages or grounds are incorrect, then check the controller board. See
“Controller board service check” on page 2-23 for more information.
• If voltages are correct, then replace the printhead (comes with cables).
Transfer roll service check
FRU
Transfer roll
Action
Note: Do not touch the transfer roll except at its ends. Place a sheet of paper over the roll to prevent damage from finger oils or hand lotion.
Check the springs in the left and right transfer roll bearings. Do not try to move the left spring. The bearing assemblies should support the transfer roll, applying evenly distributed forces to the PC drum.
Replace the transfer roll assembly if the springs or bearings show signs of damage, or fatigue.
Inspect the transfer roll for signs of wear, damage, or contamination.
Replace as necessary.
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Tray 2 service check
FRU
Tray 2
Action
Turn the printer off.
Separate the printer from Tray 2.
Turn the printer on and check the voltages on connector J28 on the controller board. See the wiring diagram at the end of the service manual, or “Controller board connector pin values” on page 2-2 for the J28 connector.
Pins 1, 4: 3.3 V
Pin 2: 24 V
Pin 6: Ground
If the voltages are incorrent, then replace the controller board. If the voltages are correct, then try using Tray 2 again. If the printer error persists, then replace Tray 2.
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3. Diagnostic aids
This chapter explains the tests and procedures to identify printer failures and verify repairs have corrected the problem.
Accessing service menus
There are different test menus that can be accessed during POR to identify problems with the printer.
Configuration Menu 1. Turn off the printer.
2. Press and hold and .
3. Turn on the printer.
4. Release the buttons when the clock displays.
Diagnostics Mode 1. Turn off the printer.
2. Press and hold and .
3. Turn on the printer.
4. Release the buttons when the clock displays.
The Configuration Menu group contains a set of menus, settings, and operations which are infrequently required by a user. Generally, the options made available in this menu group are used to configure a printer for operation.
See “Configuration menu (CONFIG MENU)” on page 3-2 for more information.
The Diagnostics Mode group contains the settings and operations used while manufacturing and servicing the printer.
See
“Diagnostics menu” on page 3-6 for more
information.
To run the printer diagnostic tests described in this chapter, the printer must be in Diagnostic Mode.
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Configuration menu (CONFIG MENU)
Entering Configuration Menu
1.
Turn off the printer.
2.
Press and hold and .
3.
Turn on the printer.
4.
Release the buttons when the clock displays.
Available menus
The menus display on the operator panel in the order shown:
Maintenance Count Value
Reset Maintenance Count
Reset Photoconductor Maintenance
Count
Print Quality Pages
Reports
Panel Menus
PPDS Emulation
Demo Mode
Factory Defaults
Action for Prompts
Energy Conserve
Font Sharpening
Exit Config Menu
See
“Maintenance Count Value (Maint Cnt Value)” on page 3-3 .
See “Reset Maintenance Count Value (Reset Maint Cnt)” on page 3-3
.
See “Reset Photoconductor Maintenance Counter (Reset PC
See “Print Quality Pages” on page 3-3 .
See “Panel Menus” on page 3-4 .
See “PPDS Emulation” on page 3-4 .
See “Factory Defaults” on page 3-4 .
See
“Action For Prompts” on page 3-5 .
See
.
See “Font Sharpening” on page 3-5
.
See
“Exit Configuration Menu (Exit Config Menu)” on page 3-5 .
Note: Menus may vary depending on the features and options of the printer.
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Maintenance Count Value (Maint Cnt Value)
The Maintenance Count Value displays the current value of the Maintenance Kit counter which provides a rough gauge of the printer’s usage. A simplex print job increases the counter by one, and a duplex print job increases the counter by two. Press to enter this setting. The following displays:
Maintenance Count Value
[Value]
Press to return to the Configuration Menu .
Note: When the Maintenance Count Value is equal to the Maintenance Kit’s rated life, the operator panel displays the “80 Scheduled Maintenance” message. Perform the required maintenance, and then reset the
Maintenance Kit counter to “0.”
Reset Maintenance Count Value (Reset Maint Cnt)
This setting resets the maintenance count value to “0.”
1.
Press to enter the Reset Maintenance Count Value setting. The following displays:
Reset Cnt
Reset
2.
Select
Reset.
3.
Resetting Maintenance Counter displays.
Once initiated, the reset operation cannot be canceled. Press or to return to the Configuration Menu .
Reset Photoconductor Maintenance Counter (Reset PC Cnt)
This setting resets the photoconductor kit page counter and clears any warnings or photoconductor exhausted messages. This operation should be performed only after a new photoconductor unit has been installed.
Print Quality Pages
This setting is a limited version of the Print Quality Pages setting that appears in the Diagnostics menu. This setting reports the values of a broad range of printer settings and tests the printer’s ability to generate acceptable printed output. Press to print the report. Printing Quality Test Pages will display. Once started, the printing cannot be canceled and no buttons are active until the printing completes.
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Reports
The Reports menu contains two selections: Menu Settings Page and Event Log.
Menu Settings Page
To print the Menu Settings page, press . Press to return to the Configuration menu.
Event Log
The event log provides a history of printer errors. The event log can only be printed in the Configuration menu. Additional options are available in the Diagnostics menu. See
.
To print the event log:
1.
Select Print Event Log from the Event Log menu.
2.
Press to return to the Configuration menu.
Note: An event log printed from the CONFIG MENU will not contain debug information or secondary codes for 900 service errors. However, the event log printed from DIAGNOSTICS mode does include this information.
Panel Menus
The settings are On and Off . The default is On .
PPDS Emulation
This menu item activates or deactivates the PPDS emulation data stream. The selections are Deactivate
(default) and Activate . When PPDS emulation is activated, the following settings are also changed:
• SmartSwitch settings for each port are turned off.
• The printer language is changed to PPDS Emulation.
Users can still switch languages on the operator panel and through the PJL data stream.
Demo Mode
This setting contains a built-in demonstration mode. The settings allow you to turn the Demo Mode Off (default) or On . While Demo Mode is set, the printer will start in Demo Mode until you change the setting.
Note: While Demo Mode is set to On , only demonstration files can print. Files received across the network or from the host computer are ignored.
Factory Defaults
This setting enables a user to restore all the printer settings to the original factory settings. The selections are
Do not restore (default) and Restore now . Network does not appear unless you have a network printer. The following settings are not changed:
• Display language
• Settings in the NETWORK/PORTS MENU group.
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Action For Prompts
This setting determines which input source receives paper-related or envelope-related change prompts when they occur. Press to enter Action For Prompts from the Configuration Menu . The following displays:
Action For Prompts
*Prompt user
Continue
Use Current
Press to select a prompt. Submitting Selection displays. The screen automatically returns to the
Configuration Menu .
Press to exit the Env Prompts setting at anytime.
Energy Conserve
This menu controls what values appear on the Power Saver menu. If Off is selected in the Energy Conserve menu, then the Power Saver can be turned off. If On (default) is set in Energy Conserve, then the Power Saver feature cannot be turned off.
Font Sharpening
This menu allows a user to set a text point-size value below which the high-frequency screens will be used when printing font data. For example, if this setting’s value is “24,” then all fonts sized 24 points or less will use the high-frequency screens. To increase this setting’s value by 1, press . To decrease this setting’s value by 1, press .
Exit Configuration Menu (Exit Config Menu)
Press to exit the Configuration menu. The printer performs a POR and restarts in normal mode.
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Diagnostics menu
Entering Diagnostics menu
1.
Turn off the printer.
2.
Press and hold and .
3.
Turn on the printer.
4.
Release the buttons when the clock displays.
Available tests
The tests display on the operator panel in the order shown:
Registration
Print tests
Hardware tests
Duplex tests
Input Tray Tests
Output Bin Tests
Base Sensor Test
Printer setup
EP Setup
Reports
Event Log
Exit Diagnostics
See “Registration” on page 3-7 .
See “Print Tests” on page 3-8 .
See
“Hardware Tests” on page 3-9 .
See
See
“Input Tray Tests” on page 3-11
.
See “Output bin tests” on page 3-12
.
See
“Base Sensor Test (B. Sensor Test)” on page 3-12 .
See “Printer Setup” on page 3-13
.
See
“Exit Diagnostics” on page 3-17 .
Note: Menus may vary depending on the features and options of the printer.
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Registration
The Registration menu settings adjust the black plane’s margins. To set print registration, select
REGISTRATION from the Diagnostics menu. The following will display:
REGISTRATION
Top Margin
Bottom Margin
Left Margin
Right Margin
Quick Test
Press or to move to the desired setting, and then press .
Margins
To change the value of any margin setting, press or to increase or decrease the margin setting value, and then press to save. The panel displays
Submitting changes...
and returns to the initial
REGISTRATION menu screen. To exit the margin setting menu without changing the setting’s value, press .
Top Margin
This setting moves the black plane’s top margin up or down. Increasing the margin value moves text down the page and increases the amount of space between the page’s top edge and the top margin. Decreasing the margin value moves text up the page and narrows the amount of space between the page’s top edge and the top margin. The default margin is 1/6 inch.
Note: Modifying the top margin moves the entire image either up or down on the physical page. In order to preserve the bottom margin, changing the top margin does not compress or expand the image.
Bottom Margin
This setting moves the black plane’s bottom margin up or down. Increasing the margin value moves text down the page and narrows the amount of space between the bottom edge of the page and the bottom margin.
Decreasing the margin value moves text up the page and widens the amount of space between the bottom edge of the page and the bottom margin. The default margin is 1/6 inch.
Note: Modifying the bottom margin affects the rate of the stepper motor and may cause the page image to be compressed or expanded.
Left Margin
This setting moves the position of the black plane to the right or left. Increasing the margin value moves the plane to the right. Decreasing the margin value moves the plane to the left. The default margin is 1/4 inch.
Note: The left margin adjustment is used to center the image from left to right. The image will remain the same width.
Right Margin
This setting is used to adjust the printhead, but only after determining that it is out of adjustment by observing the Quick Test Page.
Note: The right margin setting is not a margin adjustment and should not be used unless a new printhead is installed. To adjust a new printhead, see
“Printhead assembly electronic adjustment” on page 3-18
or
“Printhead assembly mechanical adjustment” on page 3-19 .
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Quick Test page
Print a Quick Test page to verify that the REGISTRATION margin values are set appropriately. The Quick Test page consists of the following:
•
Alignment diamonds
•
Horizontal lines used for skew adjustment
•
General device information (current page count, installed memory, etc.)
•
The printer’s serial number, code levels, and print registration settings
While the Quick Test page prints,
Printing... will display. No buttons are active while the Quick Test page prints. When the Quick Test page is finished printing, the display returns to the initial REGISTRATION menu screen.
Note: Print the Quick Test page on Letter- or A4-sized media.
Print Tests
This setting tests the printer’s ability to generate printed output from each of its installed input sources and to test the printer’s current print quality.
Input sources
PRINT TESTS contains the following installed input sources:
•
Tray1
•
Tray 2
•
Multi-Purpose Feeder
•
Print Quality Pages
Press or to scroll through the PRINT TESTS menu, and then press to select the desired input source.
Single or
Continuous is displayed on the screen. A Single test feeds one sheet of media from the selected input and prints a test page on it. No buttons are active during the Single test. The Continuous test feeds media from the selected input and prints test pages until is pressed. The printer always generates a simplexed version of the Print Test page in its default resolution. While the Single or Continuous tests print,
Printing... will display. After the Single test prints or the Continuous test is canceled, the display returns to the PRINT TESTS menu screen.
Note: The type of media installed in the selected input source will affect the contents of the page.
Print Quality Pages (Prt Quality Pgs)
This setting reports the values of a broad range of printer settings and tests the printer’s ability to generate acceptable printed output. Press to print the report.
Printing Quality Test Pages will display. Once started, the printing cannot be canceled, and no buttons are active until the printing completes.
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Hardware Tests
This setting contains the following tests:
• Panel Test
•
Button Test
• DRAM Test
• CACHE Test
Press or to scroll through the Hardware Tests menu, and then press to select the desired test.
Panel Test
Once the Panel Test setting is selected, the printer automatically performs the operator panel test. This test toggles each pixel in the operator panel through every contrast level, beginning with the darkest and ending with the lightest. Once the pixels are toggled, the backlight of the operator panel comes on and then goes off. Nonfunctioning pixels will appear as blank spaces during the test’s darker stages. Press anytime to cancel the LCD Test. Once the test is canceled, the display returns to the initial Hardware Tests screen.
Button Test
The Button Test verifies the operation of each button on the operator panel. Press to select the Button Test from the HARDDWARE TESTS menu. All of the buttons and the backlight illuminate, and
PANEL TEST Press
Count: 0 displays. Press , , or to increase the value of the Press count field by one. If the final
Press count does not match the total number of buttons that are pressed, then one or more buttons are malfunctioning. Press to return to the HARDWARE TESTS menu screen.
DRAM Test
The purpose of this test is to check the validity of DRAM, both standard and optional. The test writes patterns of data to SDRAM to verify that each bit in memory can be set and read correctly.
To run the SDRAM Memory Test:
1.
Select DRAM Test from the menu. The power indicator blinks, indicating the test is in progress.
DRAM Test
P:###### xxxMb
F:##### xxxMB represents the amount of installed DRAM memory in MB.
P:######
represents the number of times the memory test has passed and finished successfully. Initially,
000000 displays with the maximum pass count being
999,999
.
F:#####
represents the number of times the memory test has failed and finished with errors. Initially,
00000 displays with the maximum fail count being 9
99,999
.
2.
Once the maximum pass count or fail count is reached, the test stops, the power indicator is turned on solid, and the final results display. If the test fails, then the message
DRAM Error
displays for approximately three seconds, and the failure count increases by 1.
3.
To stop the test before it completes, turn off the printer. The test does not terminate.
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Duplex Tests
The following tests are used to determine if the duplex is working correctly:
•
Quick Test
•
Top Margin
•
Left Margin
•
Sensor Test
•
Duplex Feed 1
Quick Test
The Quick Test contains the following information on a duplexed page:
•
Print registration settings
•
Alignment diamonds at the top and bottom
•
Horizontal lines to check for skew
•
General printer information, including current page count, installed memory, serial number, and code level.
To print the duplexed Quick Test page:
1.
Select Quick Test from the DUPLEX TESTS menu.
2.
Select Single or Continuous by pressing or .
3.
Press to print the page.
Top Margin
1.
Select Top Margin from the DUPLEX TESTS menu.
2.
To change the margin value, press to increase the value or to decrease the value.
3.
Press to save the desired margin value.
Left Margin
1.
Select Left Margin from the DUPLEX TESTS menu.
2.
To change the margin value, press to decrease the value or to increase the value.
3.
Press to save the desired margin value.
Sensor Test
This test is used to determine if the input sensor is operating correctly.
• If the sensor is operating correctly, then
OP
(Open) will appear on the display:
Sensor Test
Input=OP
• Press to return to the DUPLEX TESTS menu.
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Duplex Feed 1
1.
Select Duplex Feed 1 from the DUPLEX TESTS menu. The following will appear on the display:
Duplex Feed 1
Feeding...
2.
A blank page will feed through the printer. The following will appear on the display:
Duplex Feed 1
Clear Paper...
3.
Remove the blank page from the printer, and press to return to the DUPLEX TESTS menu.
Input Tray Tests
The INPUT TRAY TESTS setting is used to test the printer’s installed input trays and their sensors.
Feed Tests
The Feed Test observes the paper path of media as it passes through the printer. This setting contains the following tests:
• Tray 1
• Tray 2
• MP Feeder, if installed
To observe the paper path, open the upper rear door during the feed test.
Note: The upper front door cannot be opened during the feed test.
The feed test can be performed by using media from any of the installed input sources. All pages used during this test drop into the default output bin. For each installed input source, press to select
Single, or press
and to select
Continuous.
The
Single test feeds one sheet of media to the default output bin. The
Continuous test feeds media to the default output bin until is pressed. The operator panel displays
[Select Input Tray] Feeding... while either of these tests perform.
Sensor Test
The Sensor Test verifies that the Tray 1, Tray 2, and MP Feeder (if installed) sensors are working correctly.
Press to select this test from the INPUT TRAY TESTS menu.
[Select Input Tray...] Tray
Present will display on the operator panel.
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Output bin tests
The Output bin tests setting is used to test the printer’s output bins and its sensors.
Feed Tests
This test verifies that the media from the printer’s default input source feeds to the specific output bin. Press to select
Single, or press and to select
Continuous.
The
Single test feeds one sheet of media to the default output bin. No buttons are active during this test. The
Continuous test feeds media to the default output bin until is pressed. The indicator light blinks green, and the operator panel displays
[Select
Output Bin] Feeding... while either of these tests perform.
Sensor Test
This test verifies that the selected output bin’s sensors are working correctly. The following sensors are available in each output bin:
Output bin Full sensor Near full sensor Passthru 1 sensor
Standard bin
-bin Mailbox
x x x x
*This sensor will register the following levels: “empty,” “normal,” “near full,” and “full.
Passthru 2 sensor x
Level sensor* x
Press to select this test from the Output bin tests menu, and then press again to select the desired output bin. Closed will display on the operator panel if the sensor is closed. Open will display on the operator panel if the sensor is open. If the wrong message is displayed, then the sensor is malfunctioning. To exit the
Sensor Test , press or .
Base Sensor Test (B. Sensor Test)
The Base Sensor Test verifies the correct functioning of the following sensors:
•
Toner level open
•
Input open
•
Exit open
•
Narrow media open
•
Front door open
This test toggles each of these sensors. If a sensor does not toggle, then the sensor is malfunctioning. To exit the Base Sensor Test , press or .
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Printer Setup
Printer Setup displays the following selections:
•
Defaults (U.S.*, Non-U.S.)
•
Printed Page Count
•
Perm Page Count
•
Serial Number
•
Engine Setting (1 through 4)
•
Model Name
•
Configuration ID
•
Edge to Edge
•
Par S Strobe Adj (displayed only if the printer has a standard parallel port)
Defaults
The value of this setting determines whether the printer uses the U.S. or Non-U.S. factory default value for the settings listed below:
Device Setting
Paper sizes
Envelope size
PCL Symbol Set
PPDS Code Page
Universal Units of Measure
U.S. value
Letter
10
PC-8
437
Inches
Non-U.S. value
A4
DL Envelope
PC-850
850
Millimeters
If the value of a setting is changed, then Submitting Changes... displays. Press to exit the Defaults setting and return to the Printer Setup menu.
Printed Page Count (Page Count)
The value of this setting gauges the amount of usage on the printer. The Page Count setting’s value will equal the values of the Picked Sides meter. After all print tests have been completed, the value will reset to “0.”
Note: The value of this setting cannot be changed manually.
Press to exit the Page Count setting and return to the Printer Setup menu.
Permanent Page Count (Perm Page Count)
The value of this setting indicates the total number of pages that have been printed. After all print tests have been completed, the value will reset to “0.”
Note: The Permanent Page Count’s value cannot be reset.
Press to exit the Permanent Page Count and return to the Printer Setup menu.
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Serial Number
The serial number can only be viewed and cannot be changed.
To view the serial number:
1.
Select Serial number from PRINTER SETUP .
2.
Press Return to return to PRINTER SETUP .
Service Tag (only on some printers)
The service tag number can only be viewed and cannot be changed.
1.
Select Service Tag from the PRINTER SETUP menu.
2.
Press Back to return to PRINTER SETUP .
Engine Setting 1 through 4
Warning: Do not change these settings unless requested to do so by your next level of support.
Model Name
The serial number can only be viewed and cannot be changed.
Configuration ID
The configuration ID is used to communicate characteristics of certain areas of the printer that cannot be determined by hardware sensors. The configuration ID was originally set when the printer was manufactured and is located on the printer label.
Edge to Edge
When Edge to Edge is set to On , text and graphics are printed with all margins set to the physical edges of the page. This feature does not work in PPDS emulation.
Par S Strobe Adj (parallel strobe adjustment)
This setting adjusts the factory setting for the amount of time the strobe is sampled to determine that valid data is available on the parallel port. Incrementing this value by one means the strobe is sampled 50 nanoseconds longer. The range of values are between -4 and +6, in increments of one. A value of zero indicates no change is made from the factory setting.
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EP Setup
EP Setup displays the following selections:
•
EP Defaults
•
Fuser Temperature (Fuser Temp)
•
Fuser Page Count
•
Warm up Time
•
Transfer
•
Print Contrast
•
Charge Roll
•
Gap Adjust
•
Automatic Darkness Adjustment (Auto Dark Adj)
EP Defaults
Restores all EP settings to factory default values. Selections are Restore and Do Not Restore .
Fuser Temperature (Fuser Temp)
Changing this setting can reduce media curl or melting of some letterhead images. Selections are Normal
(default), Lower , and Lowest .
Transfer
The transfer can be adjusted to Low , Medium , or High . The default setting is Medium.
Print Contrast
The print contrast can be adjusted to Low , Medium , or High . The default setting is Medium.
Charge Roll
The charge roll can be adjusted to Low , Medium , or High . The default setting is Medium.
Gap Adjust
Adjusts the minimum gap between sheets during printing. This setting reduces speed (pages per minute), but can be used to reduce curl of printed media and improve stacking in the output bin.
The range is 0 (default) to 255. Adjusting by one results in 9 mm of increased gap.
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Reports
Automatic Darkness Adjustment (Auto Dark Adj)
This setting attempts to optimize the amount of toner used when printing with a specific operating point. Each time this setting executes, the printer performs the following:
•
Calibrates its toner density sensor
•
Measures the reflectivity of its bare drum
•
Prints patches on the drum and measures the drum’s reflectivity through the patches
•
Cleans the transfer roll
•
Calculates reflectivity ratios and operating points in order to attain each operating point’s darkness target
• Modifies the EP mechanism as necessary to adjust toner darkness
No messages are displayed on the operator panel to give any indication that this test is running. When deactivated, the printer disables.
This setting prints the Diagnostic menu settings page. Press to print the menu settings page.
Event log
Display Log
Selecting EVENT LOG provides a history of printer errors. The most recent error displays in position 1, and the oldest error displays in position 10 (if 10 errors have occurred). If an error occurs after the log is full, then the oldest error is discarded. Identical errors in consecutive positions in the log are entered. All 2 xx and 9 xx error messages are stored in the event log as well as the photoconductor kit and maintenance counter resets and
NVRAM resets initiated by the Factory Defaults setting in the UTILITIES menu.
To view the display log:
1.
Select Display Log from the EVENT LOG menu.
The error log is displayed one error per display screen. For example:
Event 1/6
936 Svc Error
This error is the first of six errors (it is also the latest error). This error was a 936 service error. To see the second service error, press . Pressing will display the sixth error as shown:
Event 6/6
202.01 Paper Jam
2.
Press Back once to exit the Display log, or press twice to exit the EVENT LOG .
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Print Log
Additional diagnostic information is available when you print the error log. Some of the additional information includes:
•
Detailed printer information, including model and serial number
•
Time and date stamps
•
Page counts for each error
The printed error log can be faxed to Lexmark or your next level of support for verification or diagnosis. This report can also be printed from the Configuration Menu. Because you can clear error logs, the contents of this log may not match the contents when you view the error log.
To print the error log:
1.
Press to enter Print Log from the EVENT LOG menu.
2.
Press Back to exit the EVENT LOG menu.
Clear Log
1.
Select Clear Log from the Error Log menu.
Clear Log
=Yes
2.
Select No to exit without clearing the log. Press Yes to confirm. The log is immediately erased, and the display indicates No Events Logged .
3.
Press Return to exit the Clear Log menu after clearing the log.
Exit Diagnostics
Selecting EXIT DIAGNOSTICS exits the Diagnostics menu, and
Resetting the Printer
displays. The printer performs a POR, and the printer returns to normal mode.
Diagnostic aids 3-17
4513-630, -63W, -6EW
Printhead assembly electronic adjustment
Note: Before aligning the printhead electronically, first align the printhead mechanically, if needed. See
“Printhead assembly mechanical adjustment” on page 3-19 .
1.
Enter the Diagnostics menu. See
“Entering Diagnostics menu” on page 3-6 .
2.
Press to enter the Registration menu.
3.
Press to print the Quick test page.
Quick Test page
(sample only; use actual sheet)
4.
In the Registration menu, select the right margin setting.
5.
To determine the margin setting, choose the value that is closest to the darkest bar on the center graph of the margin page. Add that value to the current right margin setting printed on the left hand side of the margin page. (The right margin setting will also appear on the operator panel display.) For example, if the right margin setting on the page is -2, and the number that is closest to the darkest line on the graph is 3
(-2+3), then the right margin setting will be equal to +1.
6.
Press or to the desired setting, and press .
7.
Print the Quick Test page again and check that the darkest line in the center graph is equal to zero. If it is, then check to see if the left, top, and bottom margins are detected. If it is not, then repeat step 5.
Note: The alignment of the left margin positions the black plane to the right or left. The alignment of the right margin does not alter the margins and should only be used to adjust the printhead.
3-18 Service Manual
4513-630, -63W, -6EW
Printhead assembly mechanical adjustment
A printhead needs to be correctly positioned after it has been removed. Use a pencil to mark the screw locations of the old printhead on the metal frame. Align the new printhead relative to the location of the old printhead.
Note: Skew is caused by a sheet being fed through the printer while misaligned. The entire image is rotated relative to the sheet edges. However, a mechanically misaligned printhead causes the horizontal lines to appear skewed, while the vertical lines remain parallel to the vertical edges.There are no adjustments for skew. Check the pick roll (paper pick assembly) for wear, the paper path for obstructions, the fuser for proper setting, and the tray paper guides for fit to the media.
Paper feed skew
Printhead misalignment
To adjust the printhead:
1.
Enter the Diagnostics Menu. See
“Entering Diagnostics menu” on page 3-6 .
2.
Select
PRINT TESTS
.
3.
Select
Tray 1
.
4.
Select
Single
.
5.
Fold the printed test page on the left side so that a few millimeters of grid lines wrap around the outside of the fold. See photo below.
6.
Fold a second vertical fold near the center so that the left side top edge aligns with the right side top edge.
Diagnostic aids 3-19
4513-630, -63W, -6EW
7.
If the grid lines of the right flap align below the corresponding lines on the left flap, then adjust the printhead clockwise relative to the printer, and recheck. (See the left side of the figure below.) If the grid lines of the left flap align below the corresponding lines of the right side, then adjust the printhead counterclockwise.
(See the right side of the figure below.)
8.
After obtaining a properly adjusted image on the paper, tighten all three screws.
Note: The printhead must be aligned electronically. See
“Printhead assembly electronic adjustment” on page 3-18
.
3-20 Service Manual
4. Repair information
Warning: Read the following before handling electronic parts.
4513-630, -63W, -6EW
Handling ESD-sensitive parts
Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent damage to ESD-sensitive parts, follow the instructions below in addition to all the usual precautions, such as turning off power before removing logic cards:
• Keep the ESD-sensitive part in its original shipping container (a special “ESD bag”) until the part is ready to be installed into the printer.
•
Make the least-possible body movements to prevent an increase of static electricity from clothing fibers, carpets, and furniture.
•
Put the ESD wrist strap on your wrist. Connect the wrist band to the system ground point. This discharges any static electricity in your body to the printer.
•
Hold the ESD-sensitive part by its edge connector shroud (cover); do not touch its pins. If a pluggable module is being removed, then use the correct tool.
• Do not place the ESD-sensitive part on the MFP cover or on a metal table; if the ESDsensitive part needs to be put down for any reason, then first put it into its special bag.
•
Machine covers and metal tables are electrical grounds. They increase the risk of damage, because they make a discharge path from your body through the ESD-sensitive part. (Large metal objects can be discharge paths without being grounded.)
•
Prevent ESD-sensitive parts from being accidentally touched by other personnel. Install machine covers when the machine is not being worked on, and do not put unprotected ESDsensitive parts on a table.
•
If possible, keep all ESD-sensitive parts in a grounded metal cabinet (case).
•
Be extra careful in working with ESD-sensitive parts when cold-weather heating is used, because low humidity increases static electricity.
Repair information 4-1
4513-630, -63W, -6EW
Removal procedures
Note:
• Remove the toner cartridge and media tray before removing other printer parts. The toner cartridge should be protected from light while out of the printer.
•
We recommend disconnecting all external cables from the printer to prevent damage during service.
•
Unless otherwise stated, reinstall the parts in reverse order of removal.
•
When reinstalling a part held with several screws, start all screws before final tightening.
•
Remove the paper tray and print cartridge before proceeding with a removal.
4-2
4513-630, -63W, -6EW
ACM pick tire roller removal
1.
Place the printer on its side.
Note: Be careful to not mar the finish of the printer.
2.
Open the duplex jam door just far enough to pull out the ACM pick tires.
Warning: Open the duplex door only far enough to remove the ACM pick tires. If the door is opened too far, then it can become disengaged and interfere with the paper tray. The tray may go in but will not come out, and will render the printer as non-serviceable.
3.
After the ACM pick tires have been pulled out, close the duplex door.
Repair information 4-3
4513-630, -63W, -6EW
4.
Remove the ACM pick tire roller (A).
Note:
• If the left hub is gray, then disconnect the old right and left tire/hub assemblies from the ACM, and replace with the new right and left tire/hub assemblies.
•
If the left hub is black, then remove the old right and left tires from the ACM hubs, and replace with the new tires. Do not attempt to remove the hubs.
A
4-4
Bezel removal
1.
Open the front access door.
2.
Flex the top of the bezel, and disconnect the latch (A) from the upper front cover.
4513-630, -63W, -6EW
A
3.
Disconnect the bezel from the upper front cover.
4.
Remove the bezel.
Repair information 4-5
4513-630, -63W, -6EW
Controller board removal
CAUTION
This product contains a lithium battery. THERE IS A RISK OF EXPLOSION IF THE BATTERY
IS REPLACED BY AN INCORRECT TYPE. Discard used batteries according to the battery manufacturer’s instructions and local regulations.
Warning:
• Always touch a ground before touching the board.
• Handle the board carefully by the edges.
• Never replace the operator panel and controller board without a successful POR in between.
• Never replace the operator panel and the controller board at the same time. Each card contains the printer settings. When either of these cards is new, it obtains its settings from the other card. Critical factory settings are lost when both cards are new and are replaced at the same time.
1.
Remove the right side cover. See
“Right side cover assembly removal” on page 3-58 .
2.
Remove the three screws (A) from the USB port.
Note: The E460dw printer has a wireless antenna and does not have a parallel port.
4-6
A
4513-630, -63W, -6EW
3.
Disconnect all of the cables from the controller board.
Note: A drip guard (B) has been added below the controller board. The drip guard may need to be removed to access to the controller board.
B
4.
Remove the five screws (C) from the controller board.
C
5.
Lift the controller board, and remove.
Note: When installing the controller board, place the USB port and parallel port screws first, and then place the other controller board screws.
Repair information 4-7
4513-630, -63W, -6EW
Cover open sensor
1.
Remove the right side cover. See
“Right side cover assembly removal” on page 3-58 .
2.
Disconnect the cable (A) from the controller board.
3.
Use a #1 Phillips screwdriver to remove the screw (B) holding the sensor.
4.
Remove the cover open sensor.
B A
4-8
4513-630, -63W, -6EW
Door mount removal
1.
Open the front cover.
2.
Remove the lower front cover. See
“Lower front cover removal” on page 3-26 .
3.
Remove the left side cover. See “Left side cover removal” on page 3-24
4.
Remove the right side cover. See
“Right side cover assembly removal” on page 3-58 .
5.
Disconnect the operator panel cable (A).
6.
Remove the cable through the opening.
7.
Remove the three screws (B) from the right side of the printer.
Repair information 4-9
4513-630, -63W, -6EW
8.
Disconnect the fuser link (C).
C
9.
Remove the three screws (D) from the left side of the printer.
4-10
10.
Remove the door mounts.
4513-630, -63W, -6EW
Duplex removal
1.
Remove the right side cover. See
“Right side cover assembly removal” on page 3-58 .
2.
Remove the LVPS/HVPS. See
“LVPS/HVPS removal” on page 3-28 .
3.
Remove the three screws (A) from the shield.
4.
Remove the four screws (B) from the duplex.
A
B
Repair information 4-11
4513-630, -63W, -6EW
5.
Lift the duplex slightly, push to the left, and tilt to clear the right side of the printer.
6.
Remove the duplex.
4-12
4513-630, -63W, -6EW
Duplex/main motor gear drive interface removal
1.
Remove the LVPS/HVPS. See
“LVPS/HVPS removal” on page 3-28 .
2.
Remove the duplex. See “Duplex removal” on page 3-11 .
3.
Remove the main motor gear drive. See “Main motor gear drive removal” on page 3-31 .
4.
Remove the e-clip (A) from the gear.
5.
Remove the gear (B) and gear shaft (C).
Repair information 4-13
4513-630, -63W, -6EW
6.
Remove the screw (D) from the gear (E).
7.
Remove the plastic bushing (F).
4-14
8.
Use a screwdriver to pop the retainer clip (G) loose from the gear.
4513-630, -63W, -6EW
9.
Remove the gear (H).
Repair information 4-15
4513-630, -63W, -6EW
Fan removal
1.
Remove the right side cover. See
“Right side cover assembly removal” on page 3-58 .
2.
Disconnect the cable (A) from the controller board, and remove the two screws (B) holding the fan to the right side frame.
3.
Remove the fan.
B A B
4-16
4513-630, -63W, -6EW
Front access door removal
1.
Remove the operator panel. See
“Operator panel removal” on page 3-51 .
2.
Remove the left side cover. See “Left side cover removal” on page 3-24
.
3.
Remove the upper front guide assembly. See “Upper front guide assembly removal” on page 3-64 ,
steps 1-3.
4.
Close the front access door.
5.
While closing the MPF cover, pull up on the MPF by the steel shaft until the MPF lifts from its hinges.
Repair information 4-17
4513-630, -63W, -6EW
6.
Disconnect the MPF from the lower front cover.
7.
Disconnect the fuser link (A) from the front access door.
A
4-18
4513-630, -63W, -6EW
8.
Disconnect the front access door cable (B), and pull it through the opening to clear the side frame.
B
9.
Disconnect the front access door from its hinges, and remove.
Installation note: a.
Install a new front access door at its hinges.
b.
Push the cable (C) through the side frame and into the controller board area.
c.
Connect the fuser link.
d.
Remove the two screws (D).
e.
Slide the latch to the left to free it, and then rest it on the door. Keep the spring in place.
f.
Remove the two screws (E), and lift off the cable cover.
g.
Connect the operator panel to the cable, and pull the cable through the front access door until the operator panel can be held lightly with the four screws (F).
Note: Do not over pull the cable.
Repair information 4-19
4513-630, -63W, -6EW h.
Reinstall the cable cover and latch, assuring that the tab (G) is in place.
i.
Pull all the excess cable through the frame opening at the hinge and into the controller board area.
j.
Connect the cable to the controller board and loop it so that the closing and opening of the front access door does not cause bending.
k.
Finish tightening the screws (F), and reinstall the remaining parts.
G
F
D C
F
E
4-20
4513-630, -63W, -6EW
Fuser removal
1.
Remove the rear exit guide. See
“Rear exit guide assembly with sensor and reversing solenoid removal” on page 3-56 .
2.
Remove the two screws (A).
3.
Partially pull the fuser forward for better access.
4.
Push in on the cable connector cover (B), and remove.
Repair information 4-21
4513-630, -63W, -6EW
5.
Disconnect the AC cable (C).
C
6.
Disconnect the thermistor cable (D).
B
D
4-22
7.
Disconnect the exit sensor cable (E) from the controller board.
4513-630, -63W, -6EW
E
8.
Remove the fuser.
Note:
• Be careful to not damage the gears during the fuser installation.
• Be sure to reinstall the AC cable during the fuser installation.
Repair information 4-23
4513-630, -63W, -6EW
Left side cover removal
Note:
•
Leave the front door closed when removing the left side cover.
•
Make sure that the fuser cables are out of the way when removing the left side cover.
1.
Remove the paper tray.
2.
Remove the screw (A) from the rear left side of the printer.
A
3.
Remove the screw (B), and press the two latches (C) on the bottom of the left side cover.
B C
4-24
4.
Swing the cover open, and lift to remove the left side cover.
4513-630, -63W, -6EW
Repair information 4-25
4513-630, -63W, -6EW
Lower front cover removal
1.
Open the lower front cover.
2.
Disconnect the MPF pins (A) from the right and left sides of the lower front cover.
Note: The picture below shows the E260d, E260dn printer. The lower front cover removal is the same for all models.
A
3.
Flex the lower front cover, and disconnect it first from its right hinge and then from its left hinge.
4-26
Note: An alternative to step 3 is to remove the front access door, and remove the three screws from the right door mount. See
“Front access door removal” on page 3-17
and
“Door mount removal” on page 3-9
.
4513-630, -63W, -6EW
Installation note: Use a flathead screw driver to press in on the door mount (B) while pulling on the front access door to connect the cover to the hinge (C).
C B
Repair information 4-27
4513-630, -63W, -6EW
LVPS/HVPS removal
1.
Remove the rear door cover. See
“Rear door and rear cover removal” on page 3-54 .
2.
Remove the left side cover. See “Left side cover removal” on page 3-24
.
3.
Place the printer on its top with the rear facing you.
Note: Be careful to not mar the finish of the printer.
4.
Remove the two screws (A) from the right rear foot assembly.
A
5.
Disconnect the fuser power cable (B).
B
4-28
6.
Remove the four screws (C) from the LVPS/HVPS shield.
4513-630, -63W, -6EW
C
7.
Lift the LVPS/HVPS, and disconnect the three cables (D).
D
Repair information 4-29
4513-630, -63W, -6EW
Note: Squeeze the clip to remove the cables from their connectors (E).
8.
Disconnect the transfer roll cable (F).
E
4-30
9.
Lift and remove the LVPS/HVPS.
F
Main motor gear drive removal
1.
Remove the left side cover. See “Left side cover removal” on page 3-24
.
2.
Disconnect the fuser link (A) from the front access door.
4513-630, -63W, -6EW
A
3.
Place the printer on its right side.
Note: Be careful to not mar the finish of the printer.
4.
Remove the four screws (B) from the main motor gear drive.
B
Repair information 4-31
4513-630, -63W, -6EW
5.
Lift the gear drive, and disconnect the main motor gear drive cable (C).
6.
Remove the main motor gear drive.
4-32
Manual feed clutch removal
1.
Remove the left side cover. See “Left side cover removal” on page 3-24
.
2.
Open the front access door, and disconnect the fuser link (A).
4513-630, -63W, -6EW
A
3.
Place the printer on its right side.
Note: Be careful to not mar the finish of the printer.
4.
Remove the four screws (B) from the main motor gear drive.
B
5.
Rotate the main motor gear drive enough to access the manual feed solenoid.
Repair information 4-33
4513-630, -63W, -6EW
6.
Use a screwdriver to remove the e-clip (C) from the manual feed clutch.
Note: The picture below shows the E260d, E260dn printer. The manual feed clutch removal is the same for all models.
4-34
7.
Remove the manual feed clutch (D).
C
D
Manual feed solenoid removal
4513-630, -63W, -6EW
1.
Remove the right side cover. See
“Left side cover removal” on page 3-24 .
2.
Remove the duplex. See “Duplex removal” on page 3-11 .
3.
Open the front access door, and place the printer on its right side.
Note: Be careful to not mar the finish of the printer.
4.
Remove the two screws (A).
Note: The picture below shows the E260d, E260dn printer. The manual feed solenoid removal is the same for all models.
A
5.
Remove the three screws (B) from the left door mount.
B
Repair information 4-35
4513-630, -63W, -6EW
6.
Lift the left door mount (C) away from the side frame, and unroute the cable (D) with a spring hook.
7.
Reinstall the left door mount, and place the printer on it’s top.
Note: Be careful to not mar the finish of the printer.
8.
Disconnect the cable (D) from J25 on the controller board, and remove the manual feed solenoid.
Installation note:
Install the two screws holding the new solenoid in place, and route the cable (D) behind the MPF clutch (E).
D E C
4-36
4513-630, -63W, -6EW
Media ACM ASM feeder removal
1.
Remove the left side cover. See “Left side cover removal” on page 3-24
.
2.
Remove the LVPS/HVPS. See
“LVPS/HVPS removal” on page 3-28 .
3.
Remove the duplex. See “Duplex removal” on page 3-11 .
4.
Remove the main motor gear drive. See “Main motor gear drive removal” on page 3-31 .
5.
Remove the media feed clutch. See
“Media feed clutch with cable removal.” on page 3-40 .
6.
Use a screwdriver to pop the shaft retainer tab (A) loose from the ACM feed shaft.
7.
Use a small pair of pliers to remove the shaft retainer tab.
Repair information 4-37
4513-630, -63W, -6EW
8.
Use a screwdriver to pop the inner shaft lock (B) loose.
9.
Remove the inner shaft lock (C).
4-38
10.
Pull out the auto compensator shaft, and remove the spring (D).
4513-630, -63W, -6EW
11.
Remove the auto compensator shaft.
12.
Disconnect the spring (E) from the cylinder.
13.
Remove the media ACM ASM feeder.
E
Repair information 4-39
4513-630, -63W, -6EW
Media feed clutch with cable removal.
1.
Remove the main motor gear drive. See “Main motor gear drive removal” on page 3-31 .
2.
Remove the duplex. See “Duplex removal” on page 3-11 .
3.
Disconnect the media feed clutch cable (A) from the controller board.
4.
Unroute the cable from the bottom of the printer.
4-40
5.
Remove the e-clip (B).
4513-630, -63W, -6EW
6.
Remove the media feed clutch with cable (C).
Repair information 4-41
4513-630, -63W, -6EW
Media manual input sensor
1.
Remove the right side cover. See
“Right side cover assembly removal” on page 3-58 .
2.
Place the machine on its top.
Note: Be careful to not mar the finish of the printer.
3.
Disconnect the sensor cable (A) from J23 (MPFS) on the controller board.
4.
Remove the screw (B) holding the sensor.
A
4-42
B
5.
Free the cable from its retainers, and pull it through the opening toward the sensor mount.
4513-630, -63W, -6EW
Re-installation note:
• Prop open the duplex door, and insert the hook end of the spring hook through the frame opening (C) from the controller board side. Extend the hook until the sensor connector can be hooked.
•
Hook the spring hook (D) to the connector (E), and pull it through the opening.
C D E
• Place the sensor into position, and reconnect the cable on the controller board.
• Using the spring hook, be sure to reroute the cable through the three retainers (F) between the sensor and side frame.
F
Note: If the cable is not properly installed in its retainers, then the loose cable will obstruct the paper path.
Repair information 4-43
4513-630, -63W, -6EW
Warning: Check to make sure the duplex paper jam door is in its proper position. If it is not, then the paper tray will become lodged and the printer will need to be replaced.
4-44
Multipurpose feeder (MPF) removal
1.
Open the front access door.
2.
Remove the four screws (A) from the upper front guide.
4513-630, -63W, -6EW
3.
Remove the upper front guide.
4.
Remove the two screws (B).
A
B
Repair information 4-45
4513-630, -63W, -6EW
5.
Close the front access door, and pull up on the MPF by the steel shaft until the MPF lifts from its hinges.
6.
Disconnect the MPF from the lower front cover.
4-46
7.
Open the front access door, and remove the lower paper guide.
4513-630, -63W, -6EW
Repair information 4-47
4513-630, -63W, -6EW
Multipurpose feeder (MPF) feed clutch removal
1.
Remove the left side cover. See “Left side cover removal” on page 3-24
.
2.
Remove the duplex. See “Duplex removal” on page 3-11 .
3.
Disconnect the cable (A) from the controller board.
4.
Place the printer on its right side.
Note: Be careful to not damage any cables or mar the finish of the printer.
4-48
5.
Remove the three screws (B) from the left side of the printer.
4513-630, -63W, -6EW
6.
Disconnect the left hinge (C) from the feed clutch, and remove the e-clip (D).
7.
Lift and remove the multipurpose feeder (MPF) feed clutch.
Repair information 4-49
4513-630, -63W, -6EW
Nameplate removal
1.
Open the front access door.
2.
Remove the three screws (A).
Note: The picture below shows the E260d, E260dn printer. The nameplate removal is the same for all models.
3.
Remove the nameplate.
A
4-50
Operator panel removal
1.
Remove the nameplate. See
“Nameplate removal” on page 3-50
.
2.
Remove the bezel. See
3.
Remove the four screws (A) from the display plate.
4513-630, -63W, -6EW
A
4.
Lift the operator panel cover, and disconnect the operator panel cable (B).
5.
Remove the operator panel.
B
Repair information 4-51
4513-630, -63W, -6EW
Paper input and duplex sensor assembly removal
1.
Remove the right side cover. See
“Right side cover assembly removal” on page 3-58 .
2.
Remove the duplex. See “Duplex removal” on page 3-11 .
3.
Remove the two screws (A) from the sensors.
A
4.
Disconnect the sensor cable (B) from the controller board.
4-52
B
5.
Remove the paper input and duplex sensor assembly.
4513-630, -63W, -6EW
Printhead removal
1.
Remove the top cover. See
“Top cover assembly removal” on page 3-61
.
2.
Remove the right side cover. See
“Right side cover assembly removal” on page 4-58
3.
Disconnect the two cables (A), and unroute them back through the frame toward the printhead.
A
4.
Remove the three screws (B).
Note: Use a pencil to mark the screw locations of the printhead on the metal frame. Align the new printhead
.
5.
Remove the printhead.
B
Repair information 4-53
4513-630, -63W, -6EW
Rear door and rear cover removal
1.
Open the rear door.
2.
Pull the rear door up at an angle, disconnect the door from the notch (A), and remove.
4-54
3.
Remove the two screws (B) from the top of the rear cover.
A
B
4.
Tilt the rear cover, and remove.
4513-630, -63W, -6EW
Repair information 4-55
4513-630, -63W, -6EW
Rear exit guide assembly with sensor and reversing solenoid removal
1.
Remove the top cover. See
“Top cover assembly removal” on page 3-61
.
2.
Remove the rear door and rear cover. See
“Rear door and rear cover removal” on page 3-54 .
3.
Disconnect the narrow media sensor cable and the reversing solenoid cable (A).
4.
Remove the six screws (B) from the rear exit guide assembly.
4-56
B B B
5.
Remove the solenoid cable (C) through the opening.
4513-630, -63W, -6EW
6.
Remove the narrow media sensor cable (D) through the opening.
7.
Remove the rear exit guide assembly.
Note: Be careful to not damage the gears during the rear exit guide assembly removal and reinstallation.
Repair information 4-57
4513-630, -63W, -6EW
Right side cover assembly removal
Note: Leave the front cover closed when removing the right side cover assembly.
1.
Remove the one screw (A) from behind the paper tray.
4-58
A
2.
Remove the screw (B) from the bottom right side of the printer.
B
3.
Press the latches (C).
C
4.
Rotate the right side cover assembly out, and remove.
4513-630, -63W, -6EW
Repair information 4-59
4513-630, -63W, -6EW
Toner level sensor removal
1.
Open the front access door.
2.
Remove the right side cover. See
“Right side cover assembly removal” on page 3-58 .
3.
Disconnect the toner level sensor cable (A) from the controller board.
4.
Squeeze the lower tabs (B) of the toner level sensor, and push it from its holder.
B A
5.
Remove the toner level sensor through the inside of the printer.
Note: The toner level sensor must be installed properly, or the printer will not function.
4-60
4513-630, -63W, -6EW
Top cover assembly removal
1.
Open the front access door.
2.
Remove the left side cover. See “Left side cover removal” on page 3-24
.
3.
Remove the right side cover. See
“Right side cover assembly removal” on page 3-58 .
4.
Remove the rear door and rear cover. See
“Rear door and rear cover removal” on page 3-54 .
5.
Remove the two screws (A) from the left side of the printer.
6.
Remove the two screws (B) from the right side of the printer.
Repair information 4-61
4513-630, -63W, -6EW
7.
Lift the top cover, and remove.
Note:
• Be sure to lift the top cover assembly from the front to remove.
• During reinstallation, be sure the exit guide and the paper bin align correctly. A mismatch can cause paper jams.
4-62
4513-630, -63W, -6EW
Transfer roll removal
Note: A flashlight may be useful to remove the transfer roll.
1.
Open the front access door.
2.
At the right side of the transfer roll, squeeze the holder arms (A) with the left hand while lifting. Stop when the holder is unlatched.
3.
At the left side of the transfer roll, squeeze the holder arms with the right hand while lifting with the left hand. Stop when the left holder is unlatched.
4.
With a hand at each end, lift the transfer roll out.
Note: Do not try removing the spring on the left; it is not removeable but can be dislodged. The spring included with the FRU is to be used only if the old right-side spring is damaged or lost. Both springs must be positioned on posts that cannot be seen. If the old springs are moved, then feel the base of the springs to assure that they are on the posts. The top of the springs must be captured in the bearings of the transfer roll.
Repair information 4-63
4513-630, -63W, -6EW
Upper front guide assembly removal
1.
Open the front access door.
2.
Remove the four screws (A) from the upper front guide.
3.
Remove the upper front guide.
A
4-64
Wear strip (tray 1 and 250-sheet tray 2) removal
1.
Hold the tray with the bottom up.
2.
Use a spring hook to disconnect the strip from the top of the tray.
4513-630, -63W, -6EW
3.
Remove the strip from inside the tray.
Repair information 4-65
4513-630, -63W, -6EW
Wear strip (550-sheet tray 2) removal
1.
Use a spring hook to disconnect the strip from the top of the tray.
2.
Life the strip, and remove.
Note: When replacing the strip (for all trays):
• Carefully insert the strip from the top of the tray, and push it down through the opening until it snaps into place.
4-66
•
Turn the tray over to view the bottom of the strip. Using the spring hook, check to make sure that the end of the strip is fastened tightly.
• Be sure that the drafted edge of the strip is installed toward the bottom of the tray.
5. Locations and connections
Locations
Front view
Front door release button Operator panel
Front door
Multi-purpose feeder door
Paper stop
Standard output bin
System board door
Standard 250-sheet tray (Tray 1)
Rear view
4513-630, -63W, -6EW
Rear door
Ethernet port
USB port
Printer power cord socket Power switch
Locking device
Locations and connections 5-1
4513-630, -63W, -6EW
Lexmark E460dn controller board
5-2 Service Manual
Lexmark E460dw controller board
4513-630, -63W, -6EW
Locations and connections 5-3
4513-630, -63W, -6EW
Lexmark E460dn, E460dw controller board connector pin values
Note: See the wiring diagram at back of book.
These values were measured with all connections made (plugged) or with only one connector at a time unplugged to expose the pins. Always disconnect and connect with the printer power off. Otherwise, the values below may not match.
J8
J9
J10
J11
Connector
J2
J4
J5
J100
J7
J12
J13
J14
1
2
1
2
2
3
2
1
2
3
3
1
2
1
9
1
2
3
1, 10
1, 2, 3, 4
5
6
1
2
3, 4
1, 3, 5, 6
2
4, 7
1
2, 3
4, 5, 6, 7
1
Pin # Value cable plugged
Value cable unplugged
(if different)
5 V dc
Ground
5 V dc
Ground
0.6 V dc
Ground
0 V dc
> 0 V dc
5 V dc
Ground
0 V dc
5 V dc
3.3 V dc
Ground
1.7 V dc
3.3 V dc
3.3 V dc
5.0 V dc
Ground
> 0 V dc
5 V dc
Ground
5 V dc (door closed)
0 V dc (door open)
5 V dc
Ground
5 V dc
2.9 V dc
24 V dc
24 V dc
24 V dc
24 V dc
5 V dc
0 V dc
24 V dc
0 V dc
5 V dc
5 V dc
5 V dc
Comments
Wireless card (E460 dw only)
Cartridge
(The front access door must be closed.)
Operator panel
Printhead
Open door sensor
LSU
Cooling fan
Duplex solenoid
Narrow media sensor
Thermistor
Toner level sensor
Fuser exit sensor
5-4 Service Manual
4513-630, -63W, -6EW
Connector
J17
J19
J21
J23
J24
J25
J26
J27
J28
J501
J502
1, 4
5
Pin #
2, 3, 6
7, 8, 9
2
6
3, 6
1, 4
1
2
1, 4
2, 5
1
2
1
2
1
2
3
4
5
1
3
1, 3, 5, 7, 11,
13, 15
4
6
17, 19
Other
1.1 V dc
5 V dc
Ground
24 V dc
24 V dc
24 V dc
24 V dc
24 V dc
24 V dc
1.1 V dc
5 V dc
Ground
3.3 V dc
24 V dc
Ground
5 V dc
1 V dc
Ground
5 V dc
Value cable plugged
Value cable unplugged
(if different)
5 V dc
Comments
Main gear drive motor 0.1 V dc
5 V dc
Ground
24 V dc
5 V dc
USB port
Parallel port
Manual feed sensor
0 V dc
0 V dc
0 V dc
5 V dc
0 V dc
0V dc
5V dc
5 V dc
24 V dc
24 V dc
0 V dc
MPF clutch
Manual feed solenoid
Media feed clutch
Input and duplex sensor
Tray 2
Toner patch (density) sensor
LVPS/HVPS
Locations and connections 5-5
4513-630, -63W, -6EW
5-6 Service Manual
4513-630, -63W, -6EW
6. Preventive maintenance
This chapter describes procedures for printer preventive maintenance. Follow these recommendations to help prevent problems and maintain optimum performance.
Safety inspection guide
The purpose of this inspection guide is to aid you in identifying unsafe conditions.
If any unsafe conditions exist, then find out how serious the hazard could be and if you can continue before you correct the hazard.
Check the following items:
•
Damaged, missing, or altered parts, especially in the area of the On/Off switch and the power supply
•
Damaged, missing, or altered covers, especially in the area of the top cover and the power supply cover
• Possible safety exposure from any non-Lexmark attachments
Lubrication specifications
FRUs are typically lubricated as needed from the factory. If not, then lubricate only when parts are replaced or as needed, not on a scheduled basis. Use of lubricants other than those specified can cause premature failure.
Some unauthorized lubricants may chemically attack parts. Use P/N 99A0394 (Nyogel 744) to lubricate appropriate areas. Lubricate gears that were lubricated in the original part.
Maintenance kits
Maintenance kits include:
•
Fuser (P/N 40X5344, 40X5345, or 40X5346)
•
Exit guide (P/N 40X5372)
• Tray 1 ACM feed tires (P/N 40X5451)
• Transfer roll (P/N 40X5364)
Maintenance kits
Description
Low voltage (110 V) maintenance kit
High voltage (220 V) maintenance kit
100 V maintenance kit
Part number
40X5400
40X5401
40X5402
Preventive maintenance 6-1
4513-630, -63W, -6EW
6-2 Service Manual
7. Parts Catalog
4513-630, -63W, -6EW
How to use this parts catalog
The following legend is used in the parts catalog:
Asm-
Index
Part number
Units/ mach
Units/
FRU
Description
•
Asm-index : identifies the assembly and the item in the diagram. For example, 3-1 indicates assembly 3 and the item number 1.
• Part number : identifies the unique number that identifies this FRU.
• Units/mach : refers to the number of units actually used in the machine or product.
• Units/FRU : refers to the number of units packaged together and identified by the part number.
• NS : (Not shown) in the Asm-Index column indicates that the part is procurable but is not pictured in the illustration.
•
PP : (Parts Packet) in the parts description column indicates the part is contained in a parts packet.
•
Model information used in the parts catalog.
Machine type and model
Description
4513-630
4513-63W
4513-6EW
Lexmark E460dn
Lexmark E460dw
Parts Catalog 7-1
4513-630, -63W, -6EW
Assembly 1: Covers
1
2
12
11
10
9
8
7
7-2 Service Manual
13
5
6
4
3
Assembly 1: Covers
Asm-
Index
8
9
10
5
6
7
4
4
5
1-1
2
3
11
12
13
13
Part number
40X5373
40X5377
40X5375
40X5398
40X5399
40X5394
40X5395
40X2855
40X5382
40X5381
40X5379
40X5359
40X5378
40X5374
40X5357
40X5391
Units/ mach
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Units/
FRU
1
1
1
1
4
6
1
1
1
1
1
1
1
1
1
1
Description
Top cover assembly
Rear upper and lower cover assembly
Right side cover
Optional 250-sheet tray
Optional 550-sheet tray
250-sheet (Tray 2) assembly
550-sheet (Tray 2) assembly
Tray 2 wear strips (550-sheet tray only)
Wear strips (250-sheet trays, optional and primary)
Primary tray
Front door cover
Nameplate cover
Front access door assembly
Left side cover
LCD bezel cover, E460dn
LCD bezel cover, E460dw
4513-630, -63W, -6EW
Parts Catalog 7-3
4513-630, -63W, -6EW
Assembly 2: Electronics
13
15
14
12
11
3
4
2
1
5
6
10
8
9
7
7-4 Service Manual
Part number
40X5356
40X5344
40X5345
40X5346
40X5365
40X5360
40X5392
40X5385
40X5036
40X5350
40X5351
40X5320
40X5361
40X5362
40X5366
40X5369
40X5371
40X5370
40X5387
Assembly 2: Electronics
Asm-
Index
10
11
12
8
9
10
13
14
15
6
7
8
3
4
5
2-1
2
2
2
Units/ mach
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Units/
FRU
Description
1
1
1
1
LCD operator panel assembly, E460dn/E460dw
Fuser assembly, 115 V
Fuser assembly, 230 V
Fuser assembly, 100 V
Duplex and media sensor assembly
Access door open sensor assembly
Cooling fan (screws included)
Toner low sensor
Wireless card, E460dw
Controller board, E460dn
Controller board, E460dw
Antenna (11 inch cable)
LVPS/HVPS card assembly, 110 V/100 V
LVPS/HVPS card assembly, 220 V
Manual input sensor assembly
Manual feed solenoid
MPF feed clutch
Media feed (ACM) clutch
LSU, E460dn/E460dw (printhead)
4513-630, -63W, -6EW
Parts Catalog 7-5
4513-630, -63W, -6EW
Assembly 3: Frame
3
10
8 9
12
11
See instruction sheet in the FRU.
6
7
1
2
3
4
5
7
7-6 Service Manual
8
9
10
11
12
NS
NS
NS
5
6
7
7
Assembly 3: Frame
Asm-
Index
3—1
2
3
4
Part number
40X5364
40X5372
40X5397
40X5396
NS
40X5380
40X5453
40X5451
40X5440
40X5358
40X5383
40X5368
40X5367
40X5363
40X5400
40X5401
40X5402
7470094
1
1
1
1
1
1
1
1
1
1
2
1
Units/ mach
1
1
1
N/A
1
1
1
1
1
2
2
2
2
1
4
4
4
1
1
1
1
1
Units/
FRU
Description
1
Transfer roll, bearings, gear, spring (CBM)
Media exit guide assembly (redrive)
Front mounts
Screws, miscellaneous
TP2NCX3X6PF-Ni
TP2C-4.0+8PF-Ni
M3.0*0.5+6PF-Ni
M3.0*0.5+4PF-Ni
M3.5*0.6+6P-Ni
Complete duplex assembly
Media (ACM) drive assembly
Paper feed, ACM tires
Tray 2 paper feed tires
MPF tray assembly
Upper front frame assembly
Manual feed clutch CBM
Main drive gearbox (in motor)
Duplex gear drive CBM
110 V maintenance kit
220 V maintenance kit
100 V maintenance kit
Note: Kit contains the following:
Fuser (40X5344, 40X5345, or 40X2802)
Exit guide (40X5372)
Tray 1 ACM feed tires (40X5451)
Transfer roll CBM (40X5364)
Field relocation package assembly
4513-630, -63W, -6EW
Parts Catalog 7-7
4513-630, -63W, -6EW
Assembly 4: Options
Asm-
Index
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
Part number
40X5972
40X5970
40X5971
40X5969
40X5952
40X5951
40X5940
40X5937
40X5938
40X5939
40X5704
40X1367
40X1368
Units/ mach
1
1
1
1
1
1
1
1
1
1
1
1
1
Units/
FRU
1
1
1
1
1
1
1
1
1
1
1
1
1
Description
Japanese font card assembly
Simplified Chinese font card assembly
Traditional Chinese font card assembly
Korean font card assembly
Print cryption card assembly
Korean KS/KSSM/KSP
Bar code and forms
128MB DIMM
256MB DIMM
512MB DIMM
256MB flash
Parallel cable, packaged (3 m) (E460dn only)
USB cable, packaged (2 m)
7-8 Service Manual
Assembly 5: Power cords
Asm-
Index
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
Part number
40X0297
40X0278
40X0288
40X0286
40X0275
40X0274
40X0276
40X0287
40X0279
40X0277
40X0282
40X0270
40X0280
40X0281
40X0296
Units/ mach
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Units/
FRU
Description
Power cord, 1.8M (straight)–USA, Canada
Power cord, 6 foot (straight)–Europe and others
Power cord, 8 foot (straight)–Argentina
Power cord, 8 foot (straight)–United Kingdom
Power cord, 6 foot (straight)–Israel
Power cord, 6 foot (straight)–Switzerland
Power cord, 6 foot (straight)–South Africa
Power cord, 6 foot (straight)–Traditional Italy
Power cord, 6 foot (straight)–Denmark
Power cord, 6 foot (straight)–Brazil
Power cord, 1.8M (straight)–PRC
Power cord, 2.5M (straight)–Japan
Power cord, 1.8M (straight)–Korea
Power cord, 1.8M (straight)–Taiwan
Power cord, 1.8M (straight)–Australia
4513-630, -63W, -6EW
Parts Catalog 7-9
4513-630, -63W, -6EW
7-10 Service Manual
Index
A abbreviations
B buttons accessing service menus
C
Charge Roll, diagnostics mode 3-15
compatibility
configuration menu
available menus
Demo Mode
Energy Conserve
Factory Defaults
Panel Menus
PPDS Emulation
control panel
controller card
D defaults factory defaults
diagnostics mode
available tests
diagnostics mode–
EP Setup
Charge Roll
EP Defaults
Fuser Temp
Gap Adjust
Transfer
Event Log
Display Log
Print Log
Hardware Tests
DRAM Test
Printer Setup
Edge to Edge
Model Name
DRAM Test
4513-630, -63W, -6EW
E
EP Defaults
error log clear log (diagnostics mode)
display log (diagnostics mode)
error messages service error codes
user attendance messages
ESD-sensitive parts
F fan parts catalog
frame, parts catalog
fuser parts catalog
G
Gap Adjust
H handling ESD-sensitive parts
History see error log
L
locations front views
rear views
lubrication specifications
LVPS/HVPS parts catalog
M maintenance approach
maintenance kits
menus accessing service menus
messages service error codes
user attendance messages
Model Name
models comparison
diagrams
operator panels
trays available
Index I-1
4513-630, -63W, -6EW
N
O operator panel
LCD–
LED– service check
LED–E238/E240(n)
P panel, control
paper jams tips on preventing
parallel port service check 2-28
parts catalog covers
electronics
frame
options
symptoms
Print Contrast
print media preventing jams
trays by model
print quality pages using
print quality problems print media
printhead
R registration
removals covers
procedures
S safety information
safety inspection guide
controller card
cooling fan 2-22 cover interlock switch 2-22
dead machine
main motor
I-2 Service Manual paper feed
paper jam during POST
paper never picks
paper picks sheets
paper trees, curls
parallel port
print quality
blank page
heavy background
image density
light print
partial blank image
poor fusing of image
white or black lines
printhead
transfer roll
special tools
specifications connectivity
memory
operating systems
print media
start
strobe adjustment
symptom tables
printer
T
Top Margin
Transfer
transfer roll parts catalog
U user attendance messages
4513-630, -63W, -6EW
Part number index
P/N
40X5365
40X5366
40X5367
40X5368
40X5369
40X5370
40X5371
40X5372
40X5373
40X5374
40X5375
40X5377
40X5346
40X5350
40X5351
40X5356
40X5357
40X5358
40X5359
40X5360
40X5361
40X5362
40X5363
40X5364
40X5378
40X5379
40X5380
40X5381
40X5382
40X5383
40X0270
40X0274
40X0275
40X0276
40X0277
40X0278
40X0279
40X0280
40X0281
40X0282
40X0286
40X0287
40X0288
40X0296
40X0297
40X1367
40X1368
40X2855
40X5036
40X5320
40X5344
40X5345
Description Page
Power cord, 1.77M (straight)–Japan
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-9
Power cord, 6 foot–Switzerland
7-9
Power cord, 6 foot (straight)–Israel
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-9
Power cord, 6 foot–South Africa
7-9
Power cord, 6 foot (straight)–Brazil
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-9
Power cord, 6 foot (straight)–Europe and others
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-9
Power cord, 6 foot (straight)–Denmark
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-9
Power cord, 1.77M (straight)–Korea
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-9
Power cord, 1.77M (straight)–Taiwan
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-9
Power cord, 1.77M (straight)–PRC
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-9
Power cord, 6 foot–United Kingdom
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-9
Power cord, 6 foot (straight)–Traditional Italy
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-9
Power cord, 6 foot–Argentina
7-9
Power cord, 1.8M (straight)–Australia
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-9
Power cord, 1.77M (straight)–USA, Canada
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-9
Parallel cable, packaged (3 m) (E460dn only)
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-8
USB cable, packaged (2 m)
7-8
Tray 2 wear strips (550-sheet tray only)
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-3
Wireless card, E460dw
7-5
Antenna (11 inch cable)
7-5
Fuser assembly, 115 V
7-5
Fuser assembly, 230 V
7-5
Fuser assembly, 100 V
7-5
Controller board, E460dn
7-5
Controller board, E460dw
7-5
LCD operator panel assembly, E460dn/E460dw
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-5
LCD bezel cover, E460dn
7-3
MPF tray assembly
7-7
Nameplate cover
7-3
Access door open sensor assembly
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-5
LVPS/HVPS card assembly, 110 V/100 V
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-5
LVPS/HVPS card assembly, 220 V
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-5
Duplex gear drive CBM
7-7
Transfer roll, bearings, gear, spring (CBM)
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-7
Duplex and media sensor assembly
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-5
Manual input sensor assembly
7-5
Main drive gearbox (in motor)
7-7
Manual feed clutch CBM
7-7
Manual feed solenoid
7-5
Media feed (ACM) clutch
7-5
MPF feed clutch
7-5
Media exit guide assembly (redrive)
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-7
Top cover assembly
7-3
Left side cover
7-3
Right side cover
7-3
Rear upper and lower cover assembly
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-3
Front access door assembly
7-3
Front door cover
7-3
Complete duplex assembly
7-7
Primary tray
7-3
Wear strips (250-sheet trays, optional and primary)
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-3
Upper front frame assembly
7-7
Part number index I-3
4513-630, -63W, -6EW
40X5385
40X5387
40X5391
40X5392
40X5394
40X5395
40X5396
40X5397
40X5398
40X5399
40X5400
40X5400
40X5401
40X5401
40X5402
40X5440
40X5451
40X5453
40X5704
40X5937
40X5938
40X5939
40X5940
40X5951
40X5952
40X5969
40X5970
40X5971
40X5972
7470094
Toner low sensor
7-5
LSU, E460dn/E460dw (printhead)
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-5
LLCD bezel cover, E460dw
7-3
Cooling fan (screws included)
7-5
Tray 2 assembly
7-3
550-sheet (Tray 2) assembly
7-3
Screws, miscellaneous
7-7
Front mounts
7-7
Optional 250-sheet tray
7-3
Optional 550-sheet tray
7-3
110 V maintenance kit
7-7
Low voltage (110 V) maintenance kit
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
6-1
220 V maintenance kit
7-7
High voltage (220 V) maintenance kit
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
6-1
100 V maintenance kit
6-1 , 7-7
Tray 2 paper feed tires
7-7
Paper feed, ACM tires
7-7
Media (ACM) drive assembly
7-7
256MB flash
7-8
128MB DIMM
7-8
256MB DIMM
7-8
512MB DIMM
7-8
Bar code and forms
7-8
Korean KS/KSSM/KSP
7-8
Print cryption card assembly
7-8
Korean font card assembly
7-8
Simplified Chinese font card assembly
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-8
Traditional Chinese font card assembly
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-8
Japanese font card assembly
7-8
Field relocation package assembly
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-7
I-4 Service Manual
TAT201
CN102
E460d/E460dn
CN203 CN202
1
2
CN201
19
20
Toner Patch
Sensor
0V
0V
(5V)
Gnd
(1V)
(5V)
21V
(24V)
21V (24V)
5V (5V)
(>0V) 5V
5V (5V)
5V (5V)
(>0V) 5V
5V
5V
5V
5V
24V
5V
5V
5V
5V
5V
24V
24V
J501
J17
J13
J4
Wireless
2
20
1
J502
With printer off, unplug this cable and turn printer back on. Check values on the cable pins.
19
J2
J26 J24
J23
J25
J5
J27
Battery
J100
J28
J7 J8
With printer off, unplug this cable and turn printer back on. Check values on the cable pins.
J9 J10 J11
J14
J12
Parallel port
(E460dn only)
Plugged voltage (if different) = ( )
MPF
Sensor
Manual
Clutch
Solenoid
MPF
Clutch
Paper Feed
Clutch
Paper In
Sensor
Duplex
Sensor
Tray 2 Connector
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