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Troubleshooting Guide
HP t5550/t5565/t5570 Thin Clients
© Copyright 2010 Hewlett-Packard
Development Company, L.P. The information contained herein is subject to change without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other countries.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
This document contains proprietary information that is protected by copyright.
No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.
Troubleshooting Guide
Thin Client
First Edition (November 2010)
Document Part Number: 635654-001
About This Book
WARNING!
Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life.
CAUTION:
Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
NOTE:
Text set off in this manner provides important supplemental information.
iii
iv About This Book
Table of contents
v
vi
Non-Functioning Pointing Device or Keyboard ................................................. 42
vii
viii
1 Product Description
The following features are common to all HP thin clients:
● No hard drives or diskette drives
● 5 minute hardware setup time
● central deployment and management using HP Management Solutions
The following features are specific to the HP t5550/t5565/t5570 Thin Clients:
● VIA Nano u3500 1-GHz processor
● VIA VX900 chipset
● Single Channel DDR3 at 800 MHz; 1 GB minimum RAM expandable to 4 GB
● IDE Flash module, minimum 512 MB (CE, ThinPro), 2 GB (WES). 4 GB maximum standard
● Broadcom 57780 LAN (Embedded)
● Mini PCI-E Internal Wireless LAN (option) with external antenna (Atheros a/b/g/n)
● VESA mounts - Quick Release support
● 2 Secure USB 2.0 internal ports
● Kensington Lock slot
● 65W, 19V power supply
● I/O ports: DVI-I and DVI-D, 2 front USB, 2 secure Internal USB, 2 rear USB, 1 serial port,1 parallel port, PS2 keyboard and mouse, 1 Gb RJ45, front Audio jacks – Mic in, Line/Headphone out
● Preinstalled support for Citrix, VMware, and Microsoft client virtualization environments
● HP Easy Tools
Operating systems
The t5570 thin client uses Windows Embedded Standard (WES) 2009.
The t5565 thin client uses HP Thin Pro.
The t5550 thin client uses Windows CE 6.0.
Operating systems
1
Product features
For more information, refer to the model-specific QuickSpecs at http://h18004.www1.hp.com/ products/quickspecs/QuickSpecs_Archives/QuickSpecs_Archives.html
.
Serial Number Location
Every thin client includes a unique serial number located as shown in the following illustration. Have this number available when contacting HP customer service for assistance.
Figure 1-1
Serial number location
Front Panel Components
For more information, http://www.hp.com
and search for your specific thin client model to find the model-specific QuickSpecs.
Figure 1-2
Front panel components
(1)
(2)
(3)
Secure USB compartment
Power button
Flash drive activity LED
2 Chapter 1 Product Description
(4)
(5)
(6)
Line-in (microphone) connector
Line-out (headphone) audio connector
Universal serial bus (USB) connectors (2)
Top Components
For more information, http://www.hp.com
and search for your specific thin client model to find the model-specific QuickSpecs.
The secure USB compartment allows you to use two USB devices in a secured location.
Figure 1-3
Top components, external view
(1)
(2)
Cable lock slot
Secure USB compartment
Figure 1-4
Top components, internal view
(1)
(2)
(3)
Cable lock slot
Secure USB compartment ports (2)
USB cable management features
Product features
3
Rear Panel Components
For more information, http://www.hp.com
and search for your specific thin client model to find the model-specific QuickSpecs.
Figure 1-5
Rear panel components
(1)
(2)
(3)
(4)
(5)
(6)
Wireless antenna*
Ethernet RJ-45 connector
PS/2 connectors (2)
Parallel connector
Power cord retention slot
Secure USB compartment cable routing slot
(7)
(8)
(9)
(10)
(11)
Universal serial bus (USB) connectors (2)
DVI-D connector
DVI-I connector
Serial connector
Power connector
*Available on some models. Refer to the model-specific QuickSpecs at www.hp.com for details.
The wireless antenna allows you to send and receive wireless signals to communicate with wireless local area networks (WLAN).
4 Chapter 1 Product Description
Using the Power Cord Retention Slot
To prevent accidental disconnection, press a loop of the power cord into the power cord retention slot.
Figure 1-6
Power cord retention slot
Product features
5
2 Hardware Changes
General Hardware Installation Sequence
To ensure the proper installation thin client hardware components:
1.
Back up any data, if necessary.
2.
If the thin client is powered on:
a.
Turn off the computer properly through the operating system, then turn off any external devices.
b.
Disconnect the power cord from the power outlet and disconnect any external devices.
c.
Disconnect any external devices or cables, such as an antenna or cable lock.
WARNING!
To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.
WARNING!
To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telecommunications or telephone connectors into the network interface controller (NIC) receptacles.
CAUTION:
Static electricity can damage the electronic components of the thin client or optional equipment. Before beginning these procedures, ensure that you are discharged of static
electricity by briefly touching a grounded metal object. See Electrostatic Discharge on page 62
for more information.
3.
Remove the secure USB compartment cover. See
Removing and Replacing the Secure USB
Compartment Cover on page 10 for more information.
4.
Remove the stand, if it is installed. See Removing the Stand on page 10 for more information.
5.
Remove the side access panel and metal side cover. See Removing and Replacing the Side
Access Panel and Metal Side Cover on page 12 for more information.
6.
Remove any hardware that you will replace.
6 Chapter 2 Hardware Changes
7.
Install or replace equipment. For removal and replacement procedures, see the following sections:
●
Installing the USB Device on page 14
●
Removing and Replacing the Battery on page 15
●
Installing a Secondary Flash Memory Module on page 17
NOTE:
Option kits include more detailed installation instructions.
8.
Replace the side access panel and metal side cover. See
Removing and Replacing the Side
Access Panel and Metal Side Cover on page 12
.
9.
Replace the secure USB compartment cover. See
Removing and Replacing the Secure USB
Compartment Cover on page 10 .
10.
Reconnect any external devices and power cords.
11.
Turn on the monitor, the thin client, and any devices you want to test.
12.
Load any necessary drivers.
NOTE:
You can download select hardware drivers from HP. Go to http://www.hp.com
and search for your specific thin client model.
13.
Reconfigure the thin client, if necessary.
General Hardware Installation Sequence
7
Installing the Antenna (Wireless Models)
Screw the antenna in place on the rear of the thin client.
Figure 2-1
Installing the antenna
CAUTION:
To prevent damage to the antenna mounting, do not overtighten the antenna.
Installing the Rubber Feet
You may want to use your thin client in a horizontal orientation. You can install self-adhesive rubber feet at the corners of the left side of the unit. The rubber feet help keep the unit safely in place.
CAUTION:
If you use the thin client in a horizontal orientation without the rubber feet, it may slide and result in equipment damage.
To install the rubber feet:
1.
Remove the feet from their backing.
8 Chapter 2 Hardware Changes
2.
Align the feet with their holes and press them in securely.
Figure 2-2
Installing the rubber feet
Installing the Stand
If you want to use the thin client in a vertical orientation, you will need to install the stand for stability.
To install the stand:
1.
Turn unit upside down.
2.
Position the stand with the wide part toward the front of the unit. Align the tabs on the stand with the slots on the bottom of the unit.
3.
Insert the tabs into the slots (1) and slide the stand toward the front of the unit until it locks into place (2).
Figure 2-3
Installing the stand
Installing the Stand
9
Removing the Stand
To remove the stand:
1.
Turn unit upside down.
2.
Press down on the tab (1), and then slide the stand toward the rear of the unit and pull it up to remove it from the unit (2).
Figure 2-4
Removing the stand
Removing and Replacing the Secure USB Compartment
Cover
The secure USB compartment allows you to install two USB devices in a secure location inside the thin client. The cable management feature allows you to install a USB mouse and a USB keyboard in this compartment. See
Installing the USB Device on page 14
for more information. Along with providing a hidden location, the secure USB compartment can be locked by the optional security cable lock.
CAUTION:
The ambient temperature inside of the secure USB compartment can reach up to 55° C
(131° F) in worst case conditions. Make sure the specifications for any device you install in the compartment indicate the device can tolerate a 55° C (131° F) ambient environment.
NOTE:
In addition to following these instructions, follow the detailed instructions that accompany the accessory you are installing.
Before beginning the installation process, review General Hardware Installation Sequence on page 6
for procedures you should follow before and after installing or replacing hardware.
Removing the Secure USB Compartment Cover
Use the following procedure to remove the secure USB compartment cover.
WARNING!
Before removing the secure USB compartment cover, ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet.
10 Chapter 2 Hardware Changes
To remove the secure USB compartment cover:
1.
Toward the rear of the thin client's compartment cover, remove the screw that secures the compartment cover to the unit (1).
2.
Push the compartment cover about .6 cm (1/4 inch) toward the front of the unit (2) and lift it off the unit (3).
Figure 2-5
Removing the secure USB compartment cover
Replacing the Secure USB Compartment Cover
To replace the secure compartment cover:
1.
Place the cover on top of the unit so it is offset about 0.6 cm (1/4 inch) toward the front of the unit, allowing the tabs on the cover to align with the slots on the chassis (1).
2.
Slide the cover toward the back of the unit until the cover is flush with the chassis (2).
3.
Replace the screw (3).
Figure 2-6
Replacing the secure compartment cover
Removing and Replacing the Secure USB Compartment Cover
11
Removing and Replacing the Side Access Panel and
Metal Side Cover
Removing the Side Access Panel and Metal Side Cover
WARNING!
Before removing the side access panel, ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet.
To remove the access panel:
1.
Remove the secure compartment cover (1). For more information, see
USB Compartment Cover on page 10 .
2.
Remove the stand, if it is installed (2). See
Removing the Stand on page 10 for more
information.
3.
Lay the unit flat on a stable surface with the right side up and the left side down.
4.
Slide the access panel about 3 mm (1/8 inch) toward the top of the unit (2), and then lift the access panel up and off the unit (3).
Figure 2-7
Removing the side access panel
To remove the metal side cover:
NOTE:
You must remove the metal side cover to access internal components such as the battery or the memory.
1.
Remove the four screws that secure the metal side cover to the chassis (1).
12 Chapter 2 Hardware Changes
2.
Lift the metal side cover, rear side first, off the unit (2).
Figure 2-8
Removing the metal side cover
Replacing the Metal Side Cover and Side Access Panel
To replace the metal side cover:
1.
Slip the front edge of the metal side cover under the lip on the chassis, lower the front edge, and then press the metal side cover down into place (1).
2.
Insert and tighten the four screws (2).
Figure 2-9
Replacing the metal side cover
To replace the access panel:
1.
Align the tabs on the access panel with the slots in the chassis and place the access panel on the side of the unit, offset about 3 mm (1/8 inch) toward the top of the unit (1).
Removing and Replacing the Side Access Panel and Metal Side Cover
13
2.
Slide the access panel toward the bottom of the unit until it is flush with the bottom of the chassis
(2).
3.
Replace the secure compartment cover. For more information, see Replacing the Secure USB
Compartment Cover on page 11 .
Installing Thin Client Options
Various options can be installed on the thin client:
●
Installing the USB Device on page 14
●
Removing and Replacing the Battery on page 15
●
Installing a Secondary Flash Memory Module on page 17
●
Installing the USB Device
Before beginning the replacement process, review General Hardware Installation Sequence on page 6
for procedures you should follow before and after installing or replacing hardware.
14 Chapter 2 Hardware Changes
Insert the USB device into the USB port in the secure USB compartment. See the following illustration for the location of the ports in the secure USB compartment.
Figure 2-10
USB ports in the secure USB compartment
If you install a USB mouse and a USB keyboard in the secure USB compartment, route the cables around and through the clips, then out the secure cable routing slot, as shown in the following illustration.
Figure 2-11
Using the secure cable routing slot
Removing and Replacing the Battery
Before beginning the replacement process, review
General Hardware Installation Sequence on page 6
for procedures you should follow before and after installing or replacing hardware.
WARNING!
Before removing the side access panel, ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet.
To remove and replace the battery:
1.
Locate the battery on the system board.
Installing Thin Client Options
15
2.
To release the battery from its holder, gently push the metal guard that extends above one edge of the battery very slightly toward the rear of the unit, then lift the battery out (1).
NOTE:
Be careful not to bend the metal guard.
Figure 2-12
Removing and replacing the internal battery
3.
To insert the new battery, align the replacement battery with the positive side toward the rear of the unit. Slide one edge of the battery into the slot and push down until the guard snaps over the edge of the battery (2).
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com
and search for “recycle”.
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, an authorized HP partner, or their agents.
The Taiwan EPA requires dry battery manufacturing or importing firms, in accordance with Article 15 or the Waste Disposal Act, to indicate the recovery marks on the batteries used in sales, giveaways, or promotions. Contact a qualified Taiwanese recycler for proper battery disposal.
16 Chapter 2 Hardware Changes
Installing a Secondary Flash Memory Module
Before beginning the installation process, review
General Hardware Installation Sequence on page 6
for procedures you should follow before and after installing or replacing hardware.
WARNING!
You must remove the right side panel to access the system board. Before removing the side access panel, ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet.
CAUTION:
Static electricity can damage the electronic components of the computer or optional cards. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module.
To install the secondary flash memory module:
1.
Locate the secondary flash memory module socket on the system board.
Figure 2-13
Installing the Secondary Flash Memory Module
2.
Insert the flash memory module into the socket on the system board.
NOTE:
A flash memory module can be installed in only one way. Line up the hole in the flash memory module with the retention post on the system board.
3.
Press the module connectors firmly into the flash memory module socket, making sure that the retention post on the system board comes up through the hole in the module.
Installing Thin Client Options
17
External Drives
Various external USB drives are available as options for these thin clients. For more information about these drives, visit http://www.hp.com
and search for your specific thin client model, or refer to the instructions that accompany the option.
For more information about available options, visit the HP Web site http://www.hp.com
and search for your specific thin client model.
18 Chapter 2 Hardware Changes
3 BIOS Settings, (F10) Utility
Using the BIOS Settings
Changing BIOS Settings from the repset utility
Some BIOS settings may be changed locally within the operating system without having to go through the F10 utility 1 . This table identifies the items that can be controlled with this method.
BIOS Setting
1st Boot Device
2nd Boot Device
3rd Boot Device
Boot Up NumLock
F12 Boot
Integrated Audio
Network Controller
Serial Port 1
Parallel Port
PWRON After PWR-Fail
Wake-on-PME
BIOS Wake Up
Asset Tag No
Setup Password
Power-On Password
Parallel Mode
ECP Mode Use DMA
USB Controller
External USB Ports
Default Value
USB
ATA Flash
Network
Off
Enabled
Enabled
Enabled
3F8/IRQ4, other values = 2F8/IRQ3, 3E8/IRQ4,
2E8/IRQ3
378/IRQ7, other values = 278/IRQ5, 3BC/IRQ7
Former State
Enabled
Disabled
000000000000000000 blank blank
ECP/EPP
DMA3
Enabled
Enabled
Other Values
ATA Flash, Network, Disabled
USB, Network, Disabled
ATA Flash, USB, Disabled
On
Disabled
Disabled
Disabled
Disabled
Disabled
On, Off
Disabled
Enabled, days of the week & time
User input (18 chars)
User input (8 chars max)
User input (8 chars max)
Standard, EPP, ECP
DMA1
Disabled
Disabled
Using the BIOS Settings
19
Halt On
Security Option
USB Keyboard Support
USB Mouse Support
All, but Keyboard
Setup
Enabled
Disabled
No Errors
Always
Disabled
Enabled
NOTE:
Settings that can be controlled from the operating system with repset can also be controlled remotely by sending the client an Altiris job that uses the repset tool to apply the setting changes.
Changing BIOS Settings Using the F10 Utility
1.
Turn on or restart the thin client.
2.
As soon as the thin client is turned on, press F10 when the “press F10” prompt appears on the screen to enter the Setup Utility.
NOTE:
If you do not press F10 at the appropriate time, you must restart the thin client and again press F10 when the F10=Setup message displays in the task bar at the bottom of the screen. When the F10 POST Screen display is set to zero seconds, it may be necessary to press and hold F10 on the keyboard, then power on the thin client.
3.
The Setup Utility screen is divided into five menu headings and five task actions.
The Menu Headings are: System Information, Standard CMOS Features, Advanced BIOS
Features, Integrated Peripherals, Power Management Setup
The Task Actions are: Load Factory Defaults, Set Administrative Password, Set User Password,
Save & Exit Setup, Exit without Saving
Use the arrow keys (up and down or left and right) to select the appropriate heading, and then press Enter . To return to the Setup Utility menu, press the Esc key.
4.
To apply and save changes, select Save & Exit Setup.
If you have made changes that you do not want applied, select Exit without Saving.
To reset to original factory settings, select Load Factory Defaults.
CAUTION:
Do NOT turn the thin client power off while the ROM is saving the Setup (F10) changes, because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the
F10 Setup screen.
Table 3-1 Setup (F10) Utility Main Menu
Heading
System Information
Standard CMOS Features
Advanced BIOS Features
Table
Setup Utility—System Information on page 21
Setup Utility—Standard CMOS Features on page 21
Setup Utility—Advanced BIOS Features on page 21
20 Chapter 3 BIOS Settings, (F10) Utility
Table 3-1 Setup (F10) Utility Main Menu (continued)
Integrated Peripherals
Setup Utility—Integrated Peripherals on page 22
Power Management Setup
Setup Utility—Power Management Setup on page 23
Setup Utility—System Information
NOTE:
Support for specific Setup options may vary depending on the hardware configuration.
Table 3-2 Setup Utility—System Information
Option
Product Name
Description
(view only)
Processor Type
Processor Speed
Amount of flash memory
Memory size
System ROM
Integrated MAC
UUID
Chassis Serial #
Asset Tracking Number
Asset Tag
(view only)
(view only)
(view only)
(view only)
(view only)
(view only)
(view only)
(view only)
(view only)
Enter asset tracking number.
Setup Utility—Standard CMOS Features
Table 3-3 Setup Utility—Standard CMOS Features
Option Description
Date (mm:dd:yy)
Time (hh:mm:ss)
IDE Primary Master
Halt On
Allows you to set system date
Allows you to set system time.
Indicates ATA Flash settings.
Allows you to select system response of All Errors, No Errors, or All But Keyboard when POST
Error has been detected. Default is All But Keyboard.
Setup Utility—Advanced BIOS Features
Table 3-4 Setup Utility—Advanced BIOS Features
Option Description
Using the BIOS Settings
21
Table 3-4 Setup Utility—Advanced BIOS Features (continued)
Quick Power-on Self
Test
Allows the system to skip certain tests while booting. This will decrease the time needed to boot the system. Enabled/Disabled. Default is Enabled
1st Boot Device
2nd Boot Device
3rd Boot Device
Boot Up Numlock
Status
Security Option
Select Boot Device Priority. Default is USB.
Select Boot Device Priority. Default is ATA Flash.
Select Boot Device Priority. Default is Network.
Select power on state for Numlock. Default is OFF.
POST Delay (secs)
F12 Boot
Select whether the Password is required every time the system boots or only when you enter
Setup. Default is Setup.
Set a delay that is added to POST to allow more time to press F10 to enter the Setup Utility.
Default is None.
Enable/Disable F12 network boot. Default is Enabled.
Setup Utility—Integrated Peripherals
Table 3-5 Setup Utility—Integrated Peripherals
Option
Integrated Audio
Description
Enable or Disable Onboard AC97 Audio controller. Default is Enabled.
Network Controller
USB Controller
Advanced USB
Options
USB External Ports
USB Keyboard
Support
USB Mouse Support
Serial Port 1
Parallel Port
Parallel Mode
ECP Mode Use DMA
Enable or Disable Onboard LAN device. Default is enabled.
Enable or Disable USB controller. Default is enabled.
Enable or Disable USB external ports. Default is enabled.
Default is enabled.
Allows use of USB keyboard under DOS. Default is enabled.
Allows use of USB Mouse under DOS. Default is disabled.
Select serial port base IO port address and IRQ. Default is 3F8/IRQ4.
Select parallel port base IO port address and IRQ. Default is 378/IRQ7.
Select parallel port transfer mode of Standard, EPP, ECP, or ECP/EPP. Default is ECP/EPP.
Select DMA channel of 1 or 3 if parallel is operated in ECP mode. Default is 3.
22 Chapter 3 BIOS Settings, (F10) Utility
Setup Utility—Power Management Setup
Table 3-6 Setup Utility—Power Management Setup
Option
PWRON After PWR-
Fail
Wake on PME
Description
When power is lost and comes back, the option determines what power state the system should go to. Options are Off, On, and Former-Sts. Default is Former-Sts.
Enable/disable system wakeup capability for OnBoard LAN device and PCI card. Default is enabled.
BIOS Wake up
Day of Week
Time of Day
Eup Lot6
Enable RTC alarm wakeup. Default is disabled.
Select the alarm RTC wakeup day of Sunday through Saturday.
Select the alarm RTC wakeup time of day (hh:mm).
Enable or disable EuP (Energy Using Product) Lot6 power consumption mode. Default is disabled.
Setup Utility—Utility Task Actions
Table 3-7 Setup (F10) Utility Task Actions
Heading Table
Load Factory Defaults
Set Administrator Password
Set User Password
Save & Exit Setup
Exit without Saving
Select Yes or No (Y/N)
Allows you to set, change, and disable the administrator password.
Allows you to set, change, and disable the user password.
NOTE:
When the user password is set, it prevents unauthorized access to the user's setup. User password provides read-only access to Setup options.
Saves data to CMOS, then exit the Setup Utility.
Exit the Setup Utility without saving any changes.
Using the BIOS Settings
23
4 Diagnostics and Troubleshooting
LEDs
Table 4-1 Power and IDE Flash Activity LEDs
LED
Power LED Off
Power LED On
Status
When the unit is plugged into the wall socket and the Power LED is off, the unit is powered off.
However, the network can trigger a Wake On LAN event in order to perform management functions.
Displays during boot sequence and while the unit is on. During boot sequence, hardware initialization is processed and startup tests are performed on the following:
●
Processor initialization
●
Memory detection and initialization
●
Video detection and initialization
NOTE:
If one of the tests fails, the unit will simply stop, but the LED will stay on. If the video test fails, the unit beeps. There are no messages sent to video for any of these failed tests.
NOTE:
After the video is initialized, anything that fails will have an error message.
NOTE:
RJ-45 LEDs are located inside the RJ-45 connector on the top, rear panel of the thin client. The LEDs are visible when the connector is installed. Blinking green indicates network activity, and amber indicates a 100MB speed connection.
IDE LED is Off When the unit is powered on and the flash activity light is off, then there is no access to the system flash.
IDE LED blinks Green Indicates the system is accessing the internal IDE flash.
24 Chapter 4 Diagnostics and Troubleshooting
Power-On Sequence
At power-on, the flash boot block code initializes the hardware to a known state, then performs basic power-on diagnostic tests to determine the integrity of the hardware. Initialization performs the following functions:
1.
Initializes CPU and memory controller.
2.
Initializes VGA software.
3.
Initializes and configures all PCI devices.
4.
Initializes the video to a known state.
5.
Initializes USB devices to a known state.
6.
Performs power-on diagnostics. For more information, see
Power-On Diagnostic Tests on page 25
.
7.
The unit boots the operating system.
Power-On Diagnostic Tests
The Power-on diagnostics performs basic integrity tests of the hardware to determine its functionality and configuration. If a diagnostic test fails during hardware initialization the unit simply stops. There are no messages sent to video.
NOTE:
You may try to restart the unit and run through the diagnostic tests a second time to confirm the first shutdown.
The following table lists the tests that are performed on t5000 units.
Table 4-2 Power-On Diagnostic Test
Test
Boot Block Checksum
Description
Tests boot block code for proper checksum value
DRAM
Parallel Port
Serial Port
Timer
RTC CMOS battery
NAND flash device
Simple write/read pattern test of the first 640k of memory
Initiates the port’s driver and determines if the device is present
Tests the serial port using simple port verification test to determine if ports are present
Tests timer interrupt by using polling method
Tests integrity of RTC CMOS battery
Tests for proper NAND flash device ID present
Power-On Sequence
25
Beep Codes
If there are no video errors, the system goes directly to POST messages.
Beep Code
1 long, 2 short
1 long, 3 short
Description
A video error has occurred and the BIOS cannot initialize the video screen to display any additional information.
System running in boot block recovery mode.
POST Error Messages
Table 4-3 POST Error Messages
POST Error Message
BIOS ROM checksum error - System halted
CMOS battery failed
CMOS checksum error - Defaults loaded
CPU at nnnn
Press ESC to skip memory test
Hard Disk Install Failure
Keyboard error or no keyboard present
Memory Test
Memory Test Fail
Override enabled - Defaults loaded
Press TAB to show POST screen
Error: Non-System disk or disk error
Description
The checksum of the BIOS code in the BIOS chip is incorrect, indicating the
BIOS code may have become corrupt. To restore a corrupt BIOS, refer to
System BIOS on page 60 or call your local HP Call Center for a diagnosis. For
phone numbers of an HP Call Center near you, visit the following Web site: http://www.hp.com/cgi-bin/hpsupport/index.pl
The CMOS battery is no longer functional. For information on replacing the battery, refer to
Removing and Replacing the Battery on page 15
.
Checksum of CMOS is incorrect, so the system loads the default equipment configuration. A checksum error may indicate that CMOS has become corrupt.
A weak battery may have caused this error. Replace the battery if necessary.
For more information, refer to
Removing and Replacing the Battery on page 15 .
Displays the running speed of the CPU.
The user may press Esc to skip the full memory test.
Cannot find or initialize the hard drive controller or the drive. Make sure the controller is installed correctly. If no hard drives are installed, be sure the Hard
Drive selection in Setup is set to NONE.
Cannot initialize the keyboard. Make sure the keyboard is attached correctly and no keys are pressed during POST. To purposely configure the system without a keyboard, set the error halt condition in Setup to HALT ON ALL, BUT
KEYBOARD. The BIOS then ignores the missing keyboard during POST.
This message displays during a full memory test, counting down the memory areas being tested.
If POST detects an error during memory testing, additional information appears giving specifics about the type and location of the memory error.
If the system cannot boot using the current CMOS configuration, the BIOS can override the current configuration with a set of BIOS defaults designed for the most stable, minimal performance system operations.
Press the Tab key during POST to display messages hidden by the HP logo.
The BIOS was unable to find a suitable boot device. For the t5000 Series, this may mean an uninitialized or corrupt ATA Flash. Reflash the unit. For more information, refer to
Restoring the Flash Image on page 47
.
26 Chapter 4 Diagnostics and Troubleshooting
Troubleshooting
Basic Troubleshooting
If the thin client is experiencing operating problems or will not power on, review the following items.
Table 4-4 Power-On Troubleshooting
Issue
The thin client unit is experiencing operating problems.
The thin client unit does not power on.
Procedures
Ensure that the following connectors are securely plugged into the thin client unit:
●
Power connector
●
Keyboard
●
Mouse
●
Network RJ-45 connector
●
Monitor
1.
Verify that the power supply is good by installing it on a known working unit and testing it. If the power supply does not work on the test unit, replace the power supply.
2.
If the unit does not work properly with the replaced power supply, have the unit serviced.
The thin client unit powers on and displays a splash screen, but does not connect to the server.
1.
Verify that the network is operating and the network cable is working properly.
2.
Verify that the unit is communicating with the server by having the System
Administrator ping the unit from the server:
◦
If the thin client pings back, then the signal was accepted and the unit is working. This indicates a configuration issue.
◦ If the thin client does not ping back and the thin client does not connect to the server, re-image the unit.
No link or activity on the network RJ-45
LEDs or the LEDs do not illuminate blinking green after powering on the thin client unit. (The network LEDs are located inside the RJ-45 connector on the top, rear panel of the thin client. Indicator lights are visible when the connector is installed.)
1.
Verify that the network is not down.
2.
Make sure the RJ-45 cable is good by installing the RJ-45 cable onto a known working device—if a network signal is detected then the cable is good.
3.
Verify the power supply is good by replacing the power cable to the unit with a known working power supply cable and testing it.
4.
If network LEDs still do not light and you know the power supply is good, then re-image the unit.
5.
If network LEDs still do not light, run the IP configuration procedure.
6.
If network LEDs still do not light, have the unit serviced.
Troubleshooting
27
Table 4-4 Power-On Troubleshooting (continued)
A newly connected unknown USB peripheral does not respond or USB peripherals connected prior to the newly connected USB peripheral will not complete their device actions.
Video does not display.
An unknown USB peripheral may be connected and disconnected to a running platform as long as you do not reboot the system. If problems occur, disconnect the unknown USB peripheral and reboot the platform.
1.
Verify that the monitor brightness is set to a readable level.
2.
Verify the monitor is good by connecting it to a known working computer and ensure its front LED turns green (assuming the monitor is Energy Star compliant). If the monitor is defective, replace it with a working monitor and repeat testing.
3.
Re-image the thin client unit and power on the monitor again.
4.
Test the thin client unit on a known working monitor. If the monitor does not display video, replace the thin client unit.
Diskless (No-Flash) Unit Troubleshooting
This section is only for those units that do not have ATA Flash capability. Because there is no ATA
Flash in this model the boot priority sequence is:
●
USB device
●
PXE
To troubleshoot the unit:
1.
When the unit boots, the monitor should display the following information:
Table 4-5 Diskless Unit Troubleshooting
Item Information
MAC Address
GUID
NIC portion of the system board is
OK
General system board information
Client ID
MASK
DHCP IP
Information from server
Information from server
Information from server
Action
If no MAC Address, the system board is at fault.
Contact the Call Center for service.
If no GUID information, the system board is at fault and should be replaced.
If no Client ID information there is no network connection. This may be caused by a bad cable, down server, or a bad system board. Contact the Call Center for service for the bad system board.
If no MASK information there is no network connection.
This may be caused by a bad cable, down server, or a bad system board. Contact the Call Center for service for the bad system board.
If no DHCP IP information there is no network connection. This may be caused by a bad cable, down server, or a bad system board. Contact the Call Center for service for the bad system board.
28 Chapter 4 Diagnostics and Troubleshooting
If you are running in an MS RIS PXE environment go to step 2.
If you are running in a Linux environment go to step 3.
2.
If you are running in an MS RIS PXE environment press the F12 key to activate the network service boot as soon as the DHCP IP information appears on the screen.
If the unit does not boot to the network the server is not configured to PXE.
If you missed the F12 cue, the system will try to boot to the ATA flash that is not present. The message on the screen will read: ERROR: Non-system disk or disk error. Replace and press
any key when ready.
Pressing any key will restart the boot cycle.
3.
If you are running in a Linux environment, an error message will appear on the screen if there is no Client IP. ERROR: Non-system disk or disk error. Replace and press any key when
ready.
Troubleshooting
29
Troubleshooting Flowcharts
Initial Troubleshooting
Start Intial Troubleshooting
Is there power?
Yes
Is there video?
Yes
No
No
Go to
No Power
Go to
No Video
Beeps,
LEDs, or error
Yes
No
Is the OS loading?
No
Go to
Error Messages
Go to
No OS Loading
Yes
Go to next page t5000 Troubleshooting
Flow Chart
B
30 Chapter 4 Diagnostics and Troubleshooting
Initial Troubleshooting Part 2
Continued from
B
Initial Troubleshooting
Keyboard/ mouse working?
Yes
NIC working?
Yes
No
Go to
Non-functioning pointing device or keyboard
No
Go to
No internal network connector
Audio working?
No
Go to No audio
Yes
Windows desktop displayed but can't connect?
No
Go to
No IP address
Yes
Boot in continuous loop?
Go to
Booting in continuous loop
Troubleshooting
31
No Power, Part 1
No Power, Part 1
No Power
(Power LED is off)
No
Is power cord connected from power source to brick and brick to system?
Yes
Using power strip or UPS?
No
Active
Outlet
Yes
Turn off power and disconnect power cord
Go to next page t5000 Troubleshooting
Flow Chart
No Power, Part 2
No
Yes
Plug power cord into brick and power source, then from brick to system.
Ensure power strip or
UPS is turned on.
No
Turn computer off. Plug power cord into different active wall outlet.
Restart thin client and return to start of this chart.
32 Chapter 4 Diagnostics and Troubleshooting
No Power, Part 2
No Power, continued
No Power, Part 2
Plug directly into AC outlet
No
LED on?
Yes
Done
No
Reseat AC adapter in thin client and at power source
Power on?
No
Yes
Power outlet active?
Yes
Go to next page t5000 Troubleshooting
Flow Chart
No Power, Part 3
No
Done
Try different outlet
Troubleshooting
33
No Power, Part 3
34 Chapter 4 Diagnostics and Troubleshooting
No Video, Part 1
Troubleshooting
35
No Video, Part 2
No Video continued
No Video Part 2
Monitor plugged in and turned on?
No
No
Plug in and turn on monitor
Yes
Reconnect monitor to thin client
(note 3)
Video
OK?
Yes
Done
No
Replace monitor
Note:
3. Turn off and unplug thin client before reconnecting cables.
Video
OK?
Yes
Done
No
Does unit have added memory upgrades?
No
Have the unit serviced.
NOTE: Refer to the Warranty for coverage information.
Yes
Go to next page t5000 Troubleshooting
Flow Chart
No Video, Part 2
36 Chapter 4 Diagnostics and Troubleshooting
No Video, Part 3
No Video Part 2 continued
No Video Part 3
Turn off power, disconnect power cord, and open the computer.
Reseat flash, then clear
CMOS by removing and replacing the battery.
Caution: Power is continuous to the system board and power supply even when the power switch is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures.
Replace cover and power cord, then restart computer.
Video
OK, computer starts?
No
Same symptoms?
No
CMOS checksum error defaults loaded
Yes
F1-CMOS checksum errordefaults loaded
Yes
Done
Yes
No
Turn off the computer and disconnect power. Replace components in system one at a time starting with Flash. Test system after each replacement for video or beeps.
Go to next page t5000 Troubleshooting
Flow Chart
No Video, Part 4
Troubleshooting
37
No Video, Part 4
No Video Part 3 continued
No Video Part 4
Restart computer
Caution: Power is continuous to the system board and power supply even when the power switch is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures.
See codes or beeps?
No
Integrated video?
Yes
Turn off the computer and disconnect power. Replace components in system one at a time starting with Flash.
Test system after each replacement for video or beeps.
Yes
Have the unit serviced.
Note: Refer to the
Warranty for coverage information.
38 Chapter 4 Diagnostics and Troubleshooting
Error Messages
Error Messages
Beeps, CPU or
Keyboard Lights, or
POST error messages
Caution: Power is continuous to the system board and power supply even when the power switch is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures.
Power LED has no color showing. Computer is off.
Power LED glows green. Computer is on.
Beep code - 1 Long, 2 Short. Video controller not present or incorrectly initialized. Ensure the monitor is plugged in.
Beep code - 1 Long, 3 Short. ROM failure. Create
ROMPaq diskette and reload ROM. Download the
ROMPaq from the HP Web site at: http://www.hp.com/products
Notes: Short (S) and long (L) beeps will only be heard if the system has a speaker. LEDs will only function on PS/2 keyboards, not USB.
Troubleshooting
39
NO OS Loading
NO OS Loading
(IDE Flash LED
Blinking Green)
Factory recommended booting priority:
1. USB device
2. Flash
3. Network
OS not loading from:
Flash. Go to
OS Not Loading from Flash
Network. Go to
No Internal
Network
Connection
Note: If USB diskette drive present and diskette installed, system will not boot from other USB device.
40 Chapter 4 Diagnostics and Troubleshooting
OS Not Loading from Flash
OS not loading from flash*
(IDE LED not blinking)
* Not for diskless models
Using t5000 F10 Setup, change boot priority to factory defaults.
1. USB Device
2. Flash*
3. Network
*Check "Amount of Flash memory" in system information table.
Boot from
Flash?
No
Restore image using
Yes the Recovery process.
Done
Disconnect any USB diskette drive or USB CD-ROM drive.
Press Ctrl+Alt+Del to reboot.
Boot from
Flash?
Yes
No
Service the unit
Note: Refer to the Warranty for coverage information.
Done
Troubleshooting
41
Non-Functioning Pointing Device or Keyboard
Non-functioning Pointing
Device or Keyboard
Pointing device or keyboard not operating properly.
Reseat keyboard or mouse and disconnect other devices.
F10 Setup to enable USB controller.
Press Ctrl+Alt+Del to reboot.
Reimage device using the recovery process.
Keyboard or mouse working?
No
Disconnect the nonfunctioning device and attach a known working keyboard/ mouse to the system.
Yes
Done
Press Ctrl+Alt+Del to reboot.
Working?
No
Yes
Done
Working?
No
Yes
Done
Service the unit
Note: Refer to the Warranty for coverage information.
42 Chapter 4 Diagnostics and Troubleshooting
No Internal Network Connection
No Internal Network
Connection
Note: Yellow or green LED on
NIC connector indicates an active jack.
Keyboard or mouse working?
No
Replace cable or have jack activated.
NIC configured in OS?
No
Reimage using recovery process.
Yes
OK?
No
Yes
Done
Call your local HP Call Center for a diagnosis. To locate a local phone number, visit the
HP Web site at: http://www.hp.com/cgibin/hpsupport/index.pl
Troubleshooting
43
No Audio
No Audio
Is Volume Control or Media
Player muted? If so, change the setting.
Audio?
Yes
N
Are speaker connectors in correct jacks? Try both audio jacks.
Done
Audio?
Yes
N
In Control Panel's Sound and
Audio, does the Audio tab indicate whether the unit sees its audio hardware?
Yes
Disconnect any external speakers
N
Turn up volume for internal and external speakers.
Restore image using the Recovery process.
Audio?
Yes
N
Take the following actions:
1. Reseat speaker cable.
2. Replace speaker.
Note: Refer to Warranty for coverage information.
Done
N
Audio?
Yes
Done
44 Chapter 4 Diagnostics and Troubleshooting
No IP Address
No IP Address
Done
Thin client have a valid
IP address?
N
Ping
Loopback
OK?
N
Yes
Service the unit.
Note: Refer to the Warranty for coverage information.
Done
Yes
Yes
Thin client have a valid
IP address?
N Reimage device using restore
Ping
Gateway
OK?
N
Yes
Ping
Server by name OK?
Reboot unit and server.
N
Contact Server Administrator to verify DCHP, DNS services started.
Replace network cable.
Yes
Done
Troubleshooting
45
Booting in Continuous Loop
Booting in Continuous
Loop
Using t5000 F10 Setup, change boot priority to factory defaults.
1. USB Device
2. Flash*
3. Network system information table.
Reboot the thin client
Boot
OK?
Yes
No
If you are using XPe OS, disable the write filter. Chek that Altiris 5.6
Deployment server is being used.
Reboot the thin client
Boot
OK?
No
Yes
Reimage the system.
Done
Yes
Boot
OK?
No
Service the unit.
Note: Refer to the
Warranty for coverage information.
Reboot the thin client t5000 Troubleshooting Flow Chart
End
46 Chapter 4 Diagnostics and Troubleshooting
5 Restoring the Flash Image
System Requirements
To create a recovery device for the purpose of reflashing or restoring the software image on the DOM
(Disk On Module of ATA Flash), you will need the following:
●
A computer running Microsoft Windows 2000 Professional or Microsoft Windows XP
Professional
● One or more HP Compaq t5000 Series Thin Clients
● CD-R or CD-RW drive (if using the ISO Image option)
● 512-MB USB flash device for Windows XP Embedded or Windows Embedded Standard (WES)
(if using the USB format) or Linux.
This restore method will not work with all USB flash devices. USB flash devices with multiple partitions generally do not support this restore method. The range of USB flash devices available on the market is constantly changing. Not all USB flash devices have been tested with the HP Compaq Thin Client Imaging Tool.
● USB CD-ROM drive for thin client (if using the ISO Image option)
Before using the utility, you must download the appropriate image from http://www.hp.com/sbso/ bussupport.html
.
Getting Started
There are three deployment options supported by this utility. You can choose to do one or more of the following using your personal computer:
●
Generate an ISO image to use with CD creation software to create a bootable CD for deployment using a USB CD-ROM drive.
● Create a bootable flash image on a USB flash device.
● Unbundle the image to a directory for use in a custom deployment scenario or PXE image.
Download and run the Package-for-the-Web deliverable (an .exe file) that contains the original factory image for the thin client. The HP Compaq Thin Client Imaging Tool (CRStart.exe) runs automatically.
System Requirements
47
Choose one of the deployment options: Each option is described in the following paragraphs.
● ISO Image
● USB Format
● Deployment
During the restore process, the thin client flash drive will be reformatted and all data on it will be erased before the system image is copied to it. To prevent loss of data, be sure that you have saved any user-created data from the flash drive. During the first restart of the thin client following the restore process, it may take approximately 15 minutes to unbundle the software before the Windows Desktop is displayed.
Creating an ISO Image
1.
Click ISO Image.
2.
When prompted, enter a file name for the generated ISO file.
Once this process is complete, use the generated ISO file to create a bootable restore CD with your CD creation software.
3.
Connect a USB CD-ROM drive to the thin client. Only one bootable USB device may be
attached to the thin client during this process.
4.
Insert the bootable restore CD into the CD-ROM drive.
5.
Restart the thin client.
6.
When prompted Do you want to continue? [Y/N], click Y to begin the image restore process on the thin client.
Formatting a USB Flash Drive
CAUTION:
To prevent loss of data, be sure that you have saved any user-created data from the
USB drive to another drive.
1.
Connect your USB flash drive to your computer. Ensure that only one USB flash drive is connected to the system.
2.
Click USB Format.
3.
Select the USB drive from the list, using the up and down arrows to display the correct drive letter. (If the USB drive does not appear in the list, click Update Drives, then scroll through the list again.)
During the next step, the USB drive will be reformatted and all data on it will be erased before the bootable image is copied to it. To prevent loss of data, be sure that you have saved any data from the USB drive to another drive.
4.
Click Format.
48 Chapter 5 Restoring the Flash Image
Connect the bootable USB flash device to the thin client. Only one bootable USB device may be attached to the thin client during this process.
5.
Restart the thin client.
6.
When prompted Do you want to continue? [Y/N] click Y to begin the image restore process on the thin client.
Unpacking the Image and Tools for Deployment
1.
Click Deployment.
2.
When prompted, select the destination directory for the imaging tools and image.
The components that comprise DSKIMG.BIN are then unbundled. When this process is complete, there are three new files: IBR.EXE (the image restoration utility), FLASH.xx (the OS image), and
README.TXT
NOTE:
Linux uses the file name FLASH.DD while other operating system images use FLASH.IMG
Deploying with PXE
1.
Ensure that IBR.exe and Flash.img are stored in the same directory on the server.
2.
Add [full path]\IBR.exe -y [full path]\Flash.img hd0 to the PXE command file, and then run it.
To view the IBR command line options: At the command prompt, type IBR.EXE /? and press Enter .
Refer to Configuring a PXE Server on page 53 for instructions about setting up a PXE Server using
Microsoft RIS. See your documentation if using a different PXE server, such as Altiris Deployment
Solution.
Unpacking the Image and Tools for Deployment
49
A Specifications
Table A-1 HP t5550/t5565/t5570 Thin Client
Dimensions
Width
Height (without stand)
Height (with stand)
Depth
Approximate Weight
Temperature Range (fanless design)*
Operating**
(max. rate of change is 10° C per hour or 18° F per hour)
Nonoperating
(max. rate of change is 20° C per hour or 36° F per hour)
*Specifications are at sea level with altitude derating of
1° C/300m (1.8° F/1000ft) to a maximum of 3Km
(10,000ft), with no direct, sustained sunlight. Upper limit may be limited by the type and number of options installed.
Relative Humidity (non-condensing)
Operating
(max. wet bulb temperature is 28° C or 84.2° F)
Nonoperating
(max. wet bulb temperature is 38.7° C or 101.6° F)
58.42 mm
209.55 mm
219.70 mm
215.90 mm
1.36 kg
10° to 40° C
-30° to 60° C
2.30 in.
8.25 in
8.65 In
8.50 in.
3.00 lb
** The operating temperature range when the thin client is attached to a flat panel using the HP Quick
Release is 50° to 95° F (10° to 35° C).
10–90%
5–95%
50° to 104° F
-22° to 140° F
10–90%
5–95%
50 Appendix A Specifications
Table A-1 HP t5550/t5565/t5570 Thin Client (continued)
Maximum Altitude (unpressurized)
3048 m Operating
(max. allowed rate of change is 457m per minute or 1500 ft per minute)
Nonoperating
(max. allowed rate of change is 457m per minute or 1500 ft per minute)
Power Supply
Operating Voltage Range
Rated Line Frequency
Power Output (maximum)
Rated Output Current (maximum)
Output Voltage
9144 m
100–240 VAC
50–60 Hz
65 W
3.42 A
+19 V DC
10,000 ft
30,000 ft
100–240 VAC
50–60 Hz
65 W
3.42 A
+19 V DC
51
B Adding an Image Restore Tool
1.
Ensure that the boot order is set to use the Network as the first boot device.
2.
Ensure that IBR.exe (Image Restore) and Flash.dd are stored in the same directory on the server.
(e.g., c:\program files\altiris\express\deployment server\images)
3.
From the Altiris Deployment Server Console, click File > New > Job.
4.
Enter a unique name for the job that you will use to deploy the original thin client image.
5.
Click the name of the new job.
6.
Near the upper right side of the screen, click Add.
7.
Select Run Script from the menu.
8.
Type [full path]: images\ibr\exe-y\images\flash.xx hd0
NOTE:
Linux uses the file name FLASH.DD while other operating system images use
FLASH.IMG
9.
Under In which OS would you like to run this script, click DOS.
10.
Click Finish.
11.
You can now drag and drop the job onto the appropriate machine(s) or schedule it to run later, depending on your needs. Refer to the documentation for Altiris Deployment Solution
( http://www.altiris.com/support/documentation ) for more detailed information.
52 Appendix B Adding an Image Restore Tool
C Configuring a PXE Server
Prerequisites
The services listed below must be running, and they may be running on different servers:
● Domain Name Service (DNS)
● Active Directory DHCP
● Remote Installation Services (RIS) on Microsoft Windows 2000 Server
This documentation covers RIS setup, and assumes that servers 1, 2, and 3 (above) are already set up. The RIS PXE Server must be equipped with two or more hard drives. Remote Installation
Services and Windows 2000 Server cannot be installed on the same drive; nor will RIS work on a double partition of Windows 2000 Server. You must first format the drive on which RIS is installed using NTFS.
Installing Remote Installation Services (RIS PXE Server)
1.
From the Windows 2000 Server, log on to the domain using an account that has Administrator privileges on the server.
2.
From the Windows Control Panel, double-click on Add/Remove Programs.
3.
Double-click Add/Remove Windows Components.
4.
Select Remote Installation Services, and then click Next (Insert Windows 2000 Server CD into the CD-ROM drive, if prompted).
5.
Restart the computer after the wizard has finished installing the service.
Authorizing Remote Installation Services (RIS PXE
Server)
If you have installed RIS on a server other than the server running DHCP, authorize PXE with DHCP as follows:
1.
Record the IP address of the RIS PXE Server.
2.
Log on to the DHCP Server as administrator.
3.
From the Control Panel, double-click Administrative Tools.
Prerequisites
53
4.
Double-click DHCP.
5.
Right-click DHCP (just above the domain name) and select Manage Authorized Servers.
6.
Click Authorize.
7.
Type the IP address of your RIS PXE server, and then click OK.
8.
Click OK.
9.
Log off from the DHCP Server.
Configuring Remote Installation Services
Use the default option to have RIS install on second hard drive (D:\ or E:\).
1.
Click Start > Run.
2.
Type Risetup.exe and click Next.
3.
Click Next.
4.
Select Respond to client computers requesting service.
5.
Click Next.
6.
Insert the Windows 2000 Professional CD into the CD-ROM drive and enter the path to the CD-
ROM drive (usually drive D:\ or E:\).
7.
Click Next.
8.
Click Next.
9.
Click Next.
10.
When the installation is complete, click Finish.
Set User Permissions on the Active Directory Server
On the active directory server:
1.
Click Start > Programs > Administrative Tools.
2.
Click Active Directory Users and Computers.
3.
Right-click on the appropriate domain name.
4.
Click Delegate Control.
5.
Click Next.
6.
Click Add to add users.
7.
Highlight Everyone and click Add.
8.
Click OK.
54 Appendix C Configuring a PXE Server
9.
Click Next.
10.
Select Join a Computer to the Domain.
11.
Click Next.
12.
Click Finish.
RIS Menu
1.
Install the RIS menu of your choice.
2.
Configure the RIS menu.
3.
Refer to the help file provided by the RIS menu for instructions on creating a network bootable diskette and RIS menu for PXE.
Creating Network Bootable Disk to Map Drives
Create a network boot disk to map drives.
Refer to the Microsoft Web site for instructions about creating a network bootable diskette.
For More Information
HP Compaq t5000 Series Documentation (including white papers discussing software deployment methods): http://welcome.hp.com/country/us/en/support.html?pageDisplay=support . Type your model number into the for product box and navigate to the Manuals link.
Altiris Deployment Solution Documentation: http://www.altiris.com/support/documentation/
RIS Menu
55
D FTP Update
HP FTP Image Update Client is a utility that allows image update from an FTP share to an HP thin client system running the Windows Embedded Standard (WES) operating system.
FTP Image Update is only provided on the t5570 WES image.
For FTP Image Update to function properly, it requires the following available free space on the client:
●
Approximately 200MB of flash
●
Approximately 250MB of RAM
FTP Image Update over wireless is not supported
For greater usage flexibility and to take advantage of all the features provided in the latest image, HP recommends at least:
● 1 GB of flash
● 1 GB of RAM
Server Requirements
DCHP Server
Option 137 should contain a string value specifying an FTP share where the XPe images and WinPE image are stored.
For example, if the XPe images and WinPE image are stored in ftp://ftpserver/ftpfolder, then the option DHCP option 137 should contain the following string:
● ftp://username:password@ftpserver/ftpfolder
, if the FTP share is protected
– or –
● ftp://ftpserver/ftpfolder
, if the FTP share allows anonymous access
FTP Server
The XPe images (in .IBR format) and the WinPE image provided by HP must reside in the same folder on the FTP server.
56 Appendix D FTP Update
Description
The HP FTP Image Update Client can only be run by an administrator on an HP thin client system which has license to run XP Embedded operating system.
Host Settings
There are two ways to specify host settings:
1.
You can manually enter settings by clearing the Get Host Settings from DHCP server check box and filling in appropriate information to the Host ID, Path, User ID, and Password boxes.
If the FTP share allows anonymous read access, then you can leave the User ID and Password boxes empty.
If the XPe images and WinPE image are stored in the default (root) folder on the FTP server, then you can leave the Path box empty or fill the box with /.
2.
Automatically through a DHCP option by selecting the Get Host Settings from DHCP server check box.
These host settings can be saved and committed by clicking on the Save Settings button. When the applet is invoked again, the settings will be retrieved and the corresponding controls are automatically populated.
Description
57
Select Image to Update
Once the host settings are entered, either manually or automatically through DHCP, then click the
Refresh Image List button to make the applet query the FTP share for all XPe images whose targeted BIOS families match the one of the current thin client system, and fill in the drop-list combo box to the left of the button. You can choose any of the listed images to update/image the system.
When ready, you can click the Run Image Update Now button to proceed with the image update using the selected image. A confirmation dialog similar to the following is displayed.
Click No to abort the operation. If you click Yes, the HP FTP Image Update Client confirms that the flash drive has at least 200MB free to host the WinPE image. If the flash drive does not, the following error message is displayed.
If the flash device has enough memory, the update client starts the download of the WinPE image, modifies the boot loader to boot to WinPE in the next system restart, and then restarts the system to continue to the WinPE phase.
Once WinPE is loaded, IBRPE is spawned to image the system’s flash drive using the selected image from the FTP share. When the imaging completes, IBRPE automatically restarts the system to enter the FBA phase.
58 Appendix D FTP Update
Select Image to Update
59
E System BIOS
Restoring a Corrupt BIOS
If the BIOS on the thin client is corrupt, the BIOS must be restored before the thin client will boot to the operating system. To restore the BIOS, you will need the following:
●
An external USB diskette drive or USB flash drive connected to the thin client
●
HP Compaq Thin Client t5000 Series System BIOS Softpaq (for the product being restored) on diskette or USB flash drive
NOTE:
The BIOS recovery procedure works the same from USB floppy diskette or USB flash drive.
To restore a corrupted BIOS, complete the following instructions:
1.
Place the latest BIOS image file on a USB flash drive or floppy diskette.
2.
Rename the BIOS image file to 786R9.ROM for the restore process to work.
3.
Insert the USB flash drive or floppy drive with diskette into a port on the corrupted system.
4.
Power the system on and observe the USB device activity light flashes indicating the process has started.
The system will display a message showing the recovery process has started and when it has finished.
5.
When the process is complete, the system reboots. Remove the USB device.
NOTE:
The process takes about 45 seconds using a flash drive or about 1.5 minutes using a floppy drive.
WARNING!
Do not turn off power or attempt to reboot the thin client during the recovery process.
Updating a BIOS
To update the system BIOS, download the Softpaq (for the product being updated) from the HP Web site at: http://www.hp.com/ , select Software and Driver Downloads, and then enter the model number of your thin client.
60 Appendix E System BIOS
The Softpaq contains utilities for restoring or updating the system BIOS. Included in the Softpaq are several methods for changing or updating the BIOS version on your computer. The tools and appropriate BIOS images are contained in the following Softpaq directories:
● DOS Flash – DOS utility that can be used locally or with a Preboot eXecution Environment
(PXE) management application to update the system BIOS.
●
WFlash – Windows-based utility used to locally update the system BIOS on individual PCs through the Windows environment.
● CEFlash – CE.net-based utility to locally update the system BIOS on individual PCs through the
CE.net environment.
●
LFlash – Linux-based utility to locally update the system BIOS on individual PCs through the
Linux environment.
To determine the BIOS family, version, and date on the thin client, press F10 during system power-on to run the F10 Setup utility, then select System Information.
To update the system BIOS, complete the following instructions:
1.
Download the Softpaq to a directory on your hard drive. The downloaded file is a self-extracting executable.
2.
From that drive and directory, execute the downloaded file and follow the on-screen instructions.
3.
Copy the appropriate utility to a diskette or USB flash drive to transfer to the thin client.
WARNING!
Do not turn off power or attempt to reboot the computer during the upgrade process
Updating a BIOS
61
F Electrostatic Discharge
A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
Preventing Electrostatic Damage
To prevent electrostatic damage, observe the following precautions:
● Avoid hand contact by transporting and storing products in static-safe containers.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
● Place parts on a grounded surface before removing them from their containers.
● Avoid touching pins, leads, or circuitry.
● Always be properly grounded when touching a static-sensitive component or assembly.
Grounding Methods
There are several methods for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts:
● Use a wrist strap connected by a ground cord to a grounded Thin Client chassis. Wrist straps are flexible straps of 1 megohm +/- 10 percent resistance in the ground cords. To provide proper grounding, wear the strap snug against the skin.
● Use heelstraps, toestraps, or bootstraps at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats.
●
Use conductive field service tools.
●
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, contact an HP authorized dealer, reseller, or service provider.
NOTE:
For more information about static electricity, contact an HP authorized dealer, reseller, or service provider.
62 Appendix F Electrostatic Discharge
Index
A
access panel
adding an image restore tool 52
antenna
authorizing Remote Installation
B
BIOS
C
cautions
changing BIOS settings
components
configuring Remote Installation
D
diagnostics and
E
F
flash memory module,
G
H
headphone connector location 2
I
installing
SATA flash memory
installing Remote Installation
L
M
metal side cover
microphone connector location 2
O
options
orientation
P
POST error messages 0 power and IDE flash activity
LEDs 0
Index
63
power output specifications 51 power supply specifications 51
power-on diagnostic tests 25 power-on sequence 25
preventing electrostatic
R
relative humidity
removing
secure USB compartment
replacing
secure USB compartment
S
SATA flash memory module,
secure USB compartment
security
setting user permissions on the
Setup Utility
Advanced BIOS
Features 0
Integrated Peripherals 0
Main Menu 0
Power Management
Setup 0
Standard CMOS features 0
System Information 0
Utility Task Actions 0
side access panel
side cover
specifications
dimensions 50 hardware 50 humidity 50
power output 51 power supply 51 rated output current 51
relative humidity 50 temperature 50 thin client 50 weight 50
stand
T
U
USB devices, installing 10, 14
USB ports
V
W
warnings electric
Web sites
wireless antenna
64 Index
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Key Features
- Compact and lightweight design
- Low power consumption
- Range of connectivity options
- Support for multiple monitors
- Integrated security features
- Optional wireless connectivity
- Optional secondary flash memory module
- Optional USB device
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Frequently Answers and Questions
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