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HD IP PTZ CAMERA
VN-H557U
INSTRUCTIONS
(Installation/
IP Address Settings)
For Customer Use:
Enter below the Model No. and Serial No. which is located on the body.
Retain this information for future reference.
Model No.
Serial No.
Please read the following before getting started:
Thank you for purchasing this product.
Before operating this unit, please read the instructions carefully to ensure the best possible performance.
LST1571-001A
Safety Precautions
Consult your dealer as special technique is required when installing this product. Ensure that the fixing screws or nuts are tightened securely, otherwise, the unit may fall off.
Mounting to a firm place
As the unit contain parts rotating at high speed, mount it on a firm place with sufficient strength to support the vibration and weight of the unit.
Mass : Approx. 1.1 k g
If the strength is weak, the vibration will cause fuzzy images on the monitor screen. In the worst scenario, the camera may even fall off and hit somebody, resulting in serious accidents.
Mount the camera correctly
Make sure to use the ceiling mount bracket.
Be sure to connect the fall prevention wire and tighten the fixing screws or nuts securely.
Using the correct power and voltage
To supply power to this product, make use of AC 24 V 50 Hz/60 Hz, DC 12 V or
PoE (IEEE802.3af). Make use of the correct voltage.
Be sure to use an AC 24 V or DC 12 V supply that is isolated from the primary power supply circuit.
Supplying a power beyond the rated value may result in failures, smoke or fire.
If the camera breaks down, turn off the power and contact our service center immediately.
When a power beyond the rated value is supplied, the internal components may be damaged even if no abnormality is found on the appearance and operation of the camera. Please contact our service center immediately for servicing
(charged separately).
2 Safety Precautions
This unit is able to divert lightning conduction to itself and the connecting cables to a certain extent but this is not 100
% guaranteed. For installation locations that are likely to suffer lightning strikes, be sure to take appropriate measures such as adding arrestor to the connecting cables.
Inspect the unit regularly
Screws may be loosened due to vibration or deterioration of the mounting section.
Perform regular inspections for loosened screws and check whether there is any danger of the unit falling off.
Do not hang on this product, shake it, or hang objects over it. Applying an excessive load may cause the product to fall off and result in accidents.
Do not modify this product. It may result in accidents.
Do not place any object inside the product.
Placing a metallic or inflammable object may cause a fire or shock hazard.
Contents
Getting Started
Safety Precautions ............................................ 2
Contents ............................................................ 3
Features ............................................................ 4
Precautions ....................................................... 5
Accessories ....................................................... 9
Name of Parts .................................................. 10
About SD Cards .............................................. 12
Alarm Input/Output Signal ............................... 13
Camera Setting Requirements
Operating Environment ................................... 14
Network ........................................................... 14
Images ............................................................ 16
Selection of Languages on Setting Pages ....... 16
Pages Available to Each User ......................... 17
Mounting the Camera
Installation and Connection Preparations ........ 18
Mounting the Camera ...................................... 20
IP Address Settings
IP Address Setting Procedure ......................... 21
Step1 Set the IP Address of the Computer for
Configuring the Camera Settings ..................... 21
Step2 Internet Explorer Setting ........................ 22
Step3 Connecting the Camera to the Computer
......................................................................... 23
Step4 IP Address Setting for the Camera ........ 24
Others
Troubleshooting .............................................. 26
Consumable Parts ........................................... 30
Specifications .................................................. 31
Contents 3
Features
Support for PoE (Power over Ethernet)
This camera supports PoE (IEEE802.3af) and enables power supply through a LAN cable.
* Use a hub or a power supply device that supports
PoE (compliant with IEEE802.3af).
Dual Stream Full Frame Rate
Transmission
Streams with a frame size of 1920 ´ 1080 and 640 ´ 480 can be distributed simultaneously at 30 fps.
Multi-encode
This product comes with a high-performance encoder, which enables three encoding tasks to be performed simultaneously.
Realizing a High Picture Quality
This product uses a high-performance CMOS sensor and 3D noise reduction to prevent the screen from appearing grainy, thereby achieving high picture quality in low illuminance.
It supports the 1080P (1920x1080) Full HD resolution.
In addition, output in the following resolutions is also possible: Megapixel (1280x960), HD720P
(1280x720), D1 (720x480), VGA (640x480), HVGAW
(640x360), SIF (352x240), QVGA (320x240)
X10 Lens
The optical 10 times magnification lens allows you to conduct detailed monitoring. F1.8 (WIDE end) bright zoom lens realize 0.9 lx (AGC High, 50 %) high sensitivity during color mode.
Equipped with High Speed Rotation
Mechanism
The high-speed rotation mechanism rotates at a high speed of about 300°/s horizontally and 170°/s vertically, allowing the camera to move to the preset positions quickly. (During high-speed rotation)
Privacy Mask function
This function allows you to blank out areas that you do not wish to display in the location to be recorded.
Motion Detection Feature
This feature enables output of an alarm upon detection of motion in the video image within preset area. Pre-/post-recorded JPEG image files can be sent to the FTP server by the alarm.
Support for Multicast
This product supports multicast, which enables transmission of image data to multiple computers on the network without lowering the frame rate.
HTTP-based API
This product comes with HTTP-based API. This feature enables you to perform setting and control via the network.
Equipped with Built-in Viewer Software
This product comes with a Built-in Viewer that enables you to monitor videos captured by the camera (JPEG or H.264) on the computer. It can also be used to configure the camera settings and control the camera.
It also employs a GUI for greater user-friendliness.
Supports audio input/output
By connecting an external microphone, audio can be input from the camera to the computer. Audio input sent to the computer can also be output from the camera via the network.
Supports SD card recording
You can record surveillance videos to a SD card, or view videos recorded on the SD card via the network.
4 Features
How to read this manual
0 This manual provides descriptions on ways to install the camera, and setting of the IP address.
0 The INSTRUCTIONS in the supplied CD-ROM contains descriptions on the product, ways to install the camera, setting using Internet Explorer, as well as operation of the Built-in Viewer. For details on the camera settings and operation of the Built-in Viewer, please refer to
“INSTRUCTIONS” on the supplied CD-ROM.
0 The supplied CD-ROM contains
“INSTRUCTIONS” (pdf), “API Guide” (pdf),
“JVC-VN-SearchTool”, “JVC-VN-IP Settings
Tool”, and “README” (txt).
Symbols used in this manual
Note : States precautions to be taken during operation.
Memo : States restrictions on the functions or use of this equipment. For reference
A purposes.
: Indicates the page numbers or items to refer to.
Contents of this manual
0 Our company holds the copyright to this manual.
Any part or all of this manual may not be reproduced without prior consent from the company.
0 Windows, Internet Explorer and ActiveX are registered trademarks of Microsoft Corporation in the U.S. and other countries.
0 Intel Core is a registered trademark of Intel
Corporation in the U.S. and other countries.
0 Product names of other companies described in this manual are trademarks or registered trademarks of the respective companies.
Symbols such as ™, ® and © are omitted in this manual.
0 Design, specifications and other contents described in this manual are subject to change for improvements without prior notice.
0 Screen displays in this manual may differ from the actual ones.
Precautions
Updated Information
0 For the latest firmware version, please visit our website.
(The latest firmware version can be found on the
Download page of V.NETWORKS.) http://www3.jvckenwood.com/english/pro/ vnetworks/index.html
0 For more details on firmware update, refer to the
Firmware item on the “[Maintenance] Page” in the “INSTRUCTIONS” on the supplied
CD-ROM.
Storage and Operating Environment
0 VN-H557U is an indoor camera. It cannot be used outdoors.
0 VN-H557U can be used as a pendant mount camera or as a desktop camera. Be sure to place the base of the camera horizontally. The camera will not operate properly if it is slanted.
0 Use of this product and cables connected to this product at locations where strong electric waves and magnetic waves are generated (e.g., near radio, TV, transformer, monitor, etc.) may cause noise interferences in the images or changes in the color.
0 Inadequate heat ventilation may result in malfunction of this product. Be sure not to block vents around the product. This product discharges heat from the surface of the main unit.
0 Do not install it at locations directly subjected to cold air such as near the vents of air-conditioners or at locations with high temperature.
0 Do not store in the following environments.
It might result in malfunctions or failure.
0
Locations beyond the allowable operating
0 humidity range of 20 %RH to 90 %RH.
(Condensation is not allowed)
Near equipment that emits strong magnetic fields, such as transformers or motors.
0
0
0
0
0
0
0
0
0
Near equipment that emits radio waves, such as transceivers and mobile phones.
Locations with excessive dust and sand.
Locations that are subject to vibration such as inside the car or ship.
Locations prone to moisture such as window side.
Locations subject to steam or oil, such as kitchens.
Special environment, such as those with combustible atmosphere.
Locations that are subjected to radiation,
X-rays, salt attack or corrosive gases.
Locations where chemicals are used such as swimming pools.
Hot or cold places that are beyond the allowable operating temperature range.
Allowable operating temperature
: -10 °C to 50 °C
Features 5
Transportation
0 Do not throw away the original box of the unit.
Keep it and use it for transporting the unit in future.
Carrying the Camera
0 Remove the connecting cables when transporting the unit.
0 When transporting the unit, turn off the power of the system.
0 Pack the unit with cushioning material so as to avoid shock when transporting.
0 Handle the unit with care and do not subject it to vibration or shock.
Copyright Protection
0 With the exception of the user being the copyright holder or when permission such as for duplication has been granted by the copyright holder, permission is required in principle for the duplication, modification, or transmission of copyrighted video and audio data.
Unauthorized duplication, modification, or transmission of copyrighted material may constitute a copyright infringement, and the user may be liable to compensate for any damages.
When using copyrighted video/audio data, be sure to check the license agreement of the copyrighted material thoroughly.
When rights or rights holders are involved with regard to the targeted duplicating subject, permission may be required for shooting or using (processing) it. Be sure to check the licensing conditions thoroughly.
Copyright
0 Please note that broadcasting materials recorded with this camera for profit or for the general public to watch may violate the author’s rights protected under copyright law.
0 Use of recorded materials without prior consent from the author is forbidden under copyright law except in limited, specific instances.
Maintenance
0 Turn off the power before performing maintenance.
0 Wipe using a soft cloth.
Wiping with thinner or benzene may melt or tarnish its surface. For tough stains, wipe using a cloth that is dipped into a neutral detergent diluted with water, followed by wiping with a dry cloth.
0 When the same position is monitored continuously over a long period, the pan/tilt/ zoom/focus mechanisms will deteriorate more quickly. To keep the quality of mechanical performance of pan/tilt/zoom/focus, this product is equipped with an auto cleaning function that performs cleaning once a week.
For more details, refer to [Auto Cleaning] on the
“[Maintenance] Page” in the “INSTRUCTIONS” on the supplied CD-ROM.
Handling SD Cards
0 Do not place any object inside the camera.
Inserting an object other than a SD card into the
SD card slot may cause fire, electric shock, or malfunction of the product.
0 Do not disassemble or modify the SD card.
0 Before you turn off the power of the camera or remove the SD card from the card slot, make sure to press the [Unmount] button on the [SD
Card Recording] page.
While writing to the SD card is in progress, turning off the power or removing the card may damage the data stored inside it.
For more details, refer to “[SD Card]” on the “[SD
Card Recording] Page” in the
“INSTRUCTIONS” on the supplied CD-ROM.
0 If there is a likelihood that data stored in the SD card is damaged, remove the SD card from the camera, and back up the necessary data. Next, make use of the SD Formatter (version 4.0 or later) distributed by the SD Association to format the SD card, followed by inserting the card into the camera.
The SD Formatter is available on the following website.
https://www.sdcard.org/downloads/
0 There is a maximum limit to the number of times data on the SD card can be rewritten. When approaching to the limit, data recording and playback may not function properly. In the event that the recorded data is damaged or when a playback error occurs, replace the SD card with a new one.
0 Do not use or store the card at a place that is subject to static electricity or electrical noise.
6 Precautions
0 Make sure that the orientation is correct when you insert the SD card. Inserting the card forcibly in the wrong orientation may damage the camera or the SD card.
0 Our company shall not be liable for any accidental damage caused to the data stored in the card. Please back up important data on devices such as a computer.
For more details, refer to “[Export(Y/M/
D-h:m:s)] menu” on the [SD card] operation screen in the “INSTRUCTIONS” on the supplied
CD-ROM.
0 To erase data stored in the SD card completely, it is recommended that you make use of a commercially-available data erasure software program, or destroy the SD card physically such as by using a hammer.
0 Use the card within the operational requirements. Do not use it at the following locations.
0
0
Places exposed to direct sunlight.
Places near thermal equipment.
0
0
In a car under the sun with the windows closed.
Places subject to high humidity, corrosion, etc.
0 Do not bend or drop the card, or subject it to strong impact or vibrations.
0 Do not wet the card.
0 Do not touch the connection terminals.
0 Prevent dust, dirt, moisture or other foreign substances from being attached to the connection terminals.
0 Do not peel off the label attached to the SD card, or attach another label of sticker over it. This may cause the equipment to malfunction.
0 To write characters on a SD card, do not use a pencil or ballpoint pen. Make sure that a felt-tip pen is used.
0 It may be difficult to remove some SD cards from the slot of the camera.
0 When removing the SD card from the card slot, it may sometimes pop out forcefully. Be careful not to lose it.
Disclaimer
0 The motion detection, tampering detection, and audio detection features are not intended to prevent theft or fire. Our company shall not be liable for any inconveniences or failures that occur.
0 We shall not be responsible for any losses incurred in the event of privacy invasion caused by the videos captured by the camera or audio of this product.
Saving Energy
0 If the camera is not to be used for a long time, turn off the power of the system for safety and energy conservation reasons.
Auto Focus
0 Auto Focus operation can be performed on this product after the pan/tilt/zoom (PTZ) operation stops.
For more details, refer to “Easy AF” on the [PTZ
Control] Page in the “INSTRUCTIONS” on the supplied CD-ROM.
0 Easy AF may not be able to achieve focus depending on the camera setting, subject, and light condition. In this case, set the focus manually.
0 Objects which are difficult to be focused automatically.
0
When the brightness of the image plane is
0
0 extremely high (bright).
When the brightness of the image plane is extremely low (dim).
When the brightness of the image plane is
0
0 constantly changing (for example, a blinking light).
When there is almost no contrast.
When there are repetitive vertical striped patterns on the image plane.
0 Auto Focus is difficult to set under the following conditions.
0
When sensitivity is increased with AGC and
0
0 the screen is grainy.
When there is less movement on the screen due to the Sense Up function.
When there is no clear contour in electronic zoom.
Zoom Operation
0 The following phenomena are the results of the built-in lens performance and are not malfunctions.
0
When manual operation or preset is selected, focus moves slightly after the zoom operation
0
0 has stopped near the TELE end.
The zoom operation is not smooth during manual operation.
When Preset is selected, the camera becomes out of focus for an instant during zooming.
Precautions 7
Others
0 This camera will perform the initial operation of pan/tilt/zoom upon powering on.
0 Do not subject the lens to strong light source such as sun rays. This may cause the equipment to malfunction.
0 This camera comes with a built-in AGC circuit.
The sensitivity increases automatically at a dark place and noise may become noticeable on the screen. This is not a malfunction.
0 While AGC is activated, if a transceiver which causes strong electromagnetic wave is used near the camera, the picture may suffer from beat. Please use the camera more than three meters away from such transceivers.
0 When this camera is used in the White Balance
“ATW-Narrow”, “ATW-Wide” or “ATW-Full”
(automatic adjustment) mode, the color tone may differ slightly from the actual color due to the principle of the automatic color temperature tracking white balance circuit. This is not a malfunction.
0 Noises from an external source may cause the alarm to malfunction even when the alarm signal cable used is within 50 m. In this case, move the cable away from the noise source.
0 During audio input/output, noise may occur when the rotation mechanism is rotated horizontally/vertically, when zooming is performed, when the power is turned on/off, or when the SD card is operating. This is not a malfunction.
0 Noise may become pronounced in the audio when Mike Gain is set to a high value. This is not a malfunction.
0 The pan operation range of this product is limited to ±175 °. Regardless of the function, operation is not possible beyond this range.
0 In the event that the pan or tilt operation is performed forcibly by external force when power is supplied, the camera will not return to the original position. When this occurs, restart the camera.
0 When using multicast, make use of an
IGMPv2-compliant network switch.
0 Some switching hubs of products that are equipped with intelligent features may include a broadcast/multicast suppression function.
Viewing of multicast images on this product may fail if this function is enabled.
0 The video standard of this product is set to
“NTSC” by default. If your region uses the PAL format, you can switch to “PAL” on the
[Maintenance] page.
Flicker can be reduced by setting to “PAL” in the area of commercial power frequency 50Hz.
For more details, refer to [Video Standard] on the “[Maintenance] Page” in the
“INSTRUCTIONS” of the supplied CD-ROM.
0 The dark areas on the screen may appear grainy or white spots may increase. When switching between color and black-and-white images, the brighter area on the screen is emphasized, which may reduce the visibility. However, this is not a malfunction.
0 If the power supply voltage is momentarily cut off or reduced due to lightning or turning on of the air conditioner’s power, the image may be disrupted or noise interference may occur.
0 When shooting objects with a luminance difference or near a light source, ghost may occur on the screen. This is a feature of the built-in lens, and is not a malfunction.
0 In particular, manual and auto pan operation near the TELE end (telephoto side) may cause the screen to vibrate (unsmooth rotation). This is a feature of the motor and is not a malfunction.
0 As long magnification lens is used in this product, the focus may be unclear due to temperature changes but this is not a malfunction.
0 Preset the focus under an environment with a temperature closest to that in your actual usage.
If the temperature change is large and the focus becomes unclear, preset the focus again before using the product.
0 If you sense that the focus has become unclear due to temperature changes, use the Auto
Focus function or reset the focus manually.
0 The time of the internal clock may be significantly out of alignment if the power of the product is turned off for a long time or when there is prolonged power failure. If this occurs, readjust the clock time.
For more details, refer to “[Time] Page” in the
“INSTRUCTIONS” on the supplied CD-ROM.
0 While viewing with the Built-in Viewer, audio sound may sometimes be out of synchronization. This is not a malfunction.
0 When the monitor in use has a wide display area, lines may appear at the peripheral area of the screen.
0 When the camera is mounted on a desktop, the monitor output image will appear inverted even when [Installation Mode] is set to “Desktop”.
0 An afterimage can appear if you view a moving object on the monitor output, however this is not a malfunction.
8 Precautions
0 Before starting an important recording, be sure to perform a test recording in order to confirm that a normal recording is possible.
0 We shall not be liable for the loss of recordings or opportunities in the event that recording could not be performed due to a problem that arises during the use of the video camera or recorder.
0 The motion detection, tampering detection, and audio detection features are simple functions. They cannot be used as a substitute for a security alarm. Our company shall not be liable for any inconveniences or damages caused in the event of false detection or failure to detect by these functions. We shall not be liable for any inconveniences or damages caused as a result of operational failure for alarm input/output.
Accessories
Before mounting this product, please check to ensure that all the following accessories and attachments are available.
0 INSTRUCTIONS: 1
0 SAFETY PRECAUTIONS: 1
0 Warranty Card (for USA): 1
0 Template: 1
0 CD-ROM: 1
0 Ceiling mount bracket: 1
0 Monitor Cable (1 m): 1
0 Screw (M4): 1
Precautions 9
Name of Parts
VN-H557U
Camera
A Cable cover
Remove the cable cover during installation or connection.
To mount the camera with the cables pulled out from the side, remove the center window cover.
When attaching the cable cover, pull out the center window cover and pass the cables through it.
B Adapter
Fix the camera on the ceiling mount bracket.
C Inside SD card cover
0 SD Card Slot
To insert a SD card into this slot for recording and storage.
0 [INITIALIZE] button:
Pressing the button for 5 seconds resets all settings of the unit to the factory default, and restarts the camera. (The camera takes about 2 minutes to initialize or restart.)
The operation is the same as that when [All
Settings] on the [Maintenance] page is executed.
For more details about [All Settings] on the
[Maintenance] page, refer to the
[Maintenance] page under
“INSTRUCTIONS” in the supplied CD-ROM.
0 [RESET] button:
Restarts the camera. (The camera takes about 2 minute to restart.)
The operation is the same as that when
[Restart] on the [Maintenance] page is executed.
For more details about [Restart] on the
[Maintenance] page, refer to the
[Maintenance] page under
“INSTRUCTIONS” in the supplied CD-ROM.
D Lens section
E Power terminal, red LED
Connect it to a DC 12 V or AC 24 V power supply. When connecting to a DC 12 V power supply, make sure to align the + and – polarities correctly.
The red LED is lit when the power is on.
The black “NOT USE” terminal is not usable.
p.18 [Connect the power cable.] )
F Safety wire hook
To prevent the camera from falling off accidentally, attach
K
fall prevention wire of the unit to this hook.
10 Name of Parts
G I/O Connector
Connect an audio cable or alarm signal cable.
Signal Name
AUDIO IN
AUDIO IN GND
AUDIO OUT
AUDIO OUT GND
ALARM OUT1
ALARM OUT1 COM
ALARM OUT2
ALARM OUT2 COM
ALARM IN1
ALARM IN1 COM
ALARM IN2
ALARM IN2 COM
H [10BASE-T/100BASE-TX] LAN cable connection terminal
For connecting the unit to the network.
It supports PoE (IEEE802.3af) and enables you to use this camera without having to connect to a power supply using a power cord.
p.19 [Connect the LAN cable.] )
I Monitor output terminal
Connect the supplied monitor cable to output video images.
Ceiling mount bracket
J Fixing holes (x3)
These holes are used for mounting the camera to the ceiling.
K Fall prevention wire
Name of Parts 11
About SD Cards
This camera enables recorded videos to be saved to the SD card (sold separately) inserted into the card slot.
Compatible SD Cards
Make use of a SD card with the following specifications.
0 The SDHC cards Class10 or higher (16 GB to
32 GB) with a guaranteed operating temperature of 85 °C or higher.
Operation checks have been performed on the following SD cards by connecting them to this camera.
0 Panasonic RP-SDWA32GJK
0 Toshiba SD-GU032G1
0 SanDisk SDSDXPA-032G-J35
* Not all SD cards that meet the above requirements are guaranteed to operate on this camera.
Memo :
0 Do not leave the SD card cover open for a prolonged period of time. Dust may enter the interior of the camera unit, causing it to malfunction.
0 Before you turn off the power of the camera or remove the SD card from the card slot, make sure to press the [Unmount] button on the [SD
Card Recording] page.
For more details, refer to the “[SD Card
Recording] Page” in “INSTRUCTIONS” of the supplied CD-ROM.
0 If a SD card for which its operation is not verified is used, videos may not be correctly recorded even if the recording settings are properly specified.
0 To remove the SD card, push the SD card inward slightly to disengage the lock, followed by taking it out. The card may sometimes pop out forcefully. Be careful not to lose it.
0 It may be difficult to remove some SD cards from the slot of the camera.
0 To insert or replace a SD card, do so after turning off the power of the camera.
Note :
0 The SD cards cannot be formatted on this camera. Make use of the SD Formatter (version
4.0 or later) distributed by the SD Association to format the SD card, followed by inserting the card into the camera.
The SD Formatter is available on the following website.
https://www.sdcard.org/downloads/
Inserting a SD Card
Get ready a formatted SD card in advance.
Inserting the SD card in the wrong orientation may damage the camera or the SD card. Before inserting a SD card, ensure that the orientation is in alignment with the mark indicated on the card slot.
Estimated Recordable Time for SD
Cards
The values below are the estimated recording time.
The duration may vary with the shooting environment or the SD card in use.
Encoder’s Bit Rate
Setting
64 kbps, CBR
128 kbps, CBR
256 kbps, CBR
384 kbps, CBR
512 kbps, CBR
768 kbps, CBR
1024 kbps, CBR
1536 kbps, CBR
2048 kbps, CBR
3072 kbps, CBR
3584 kbps, CBR
4096 kbps, CBR
8192 kbps, CBR
9
8
7
28
19
14
3
Recordable Time by
SDHC Card Capacity
16 GB
[Hours]
32 GB
76
57
38
458
229
114
915
457
228
152
114
76
19
16
14
57
38
28
7
12 About SD Cards
Alarm Input/Output Signal
Alarm Input Signal
Connect to sensors such as infrared sensors, door sensors, metal sensors and manual switches.
0 To prevent noise from entering the internal circuit, supply non-voltage contact signal to the alarm input signal.
Memo :
0 You can configure whether to set the alarm when the contact is short (MAKE) or open (BREAK) in the [Alarm] page of the [Advanced Settings] page.
For more details, refer to the “[Alarm] Page” in
“INSTRUCTIONS” of the supplied CD-ROM.
0 Apply such that the alarm signal continues for at least 500 ms. The alarm signal may not be recognized if it is less than 500 ms.
Note :
0 Do not supply voltage.
Alarm Output Signal
Connect to alarm devices such as alarm, indicator, light or buzzer.
0 Alarm output signal is an open collector output insulated with photo coupler.
Memo :
0 You can select whether to set the contact to short (Make) or open (Break) during an alarm in the [Alarm] page of the [Advanced Settings] page.
For more details, refer to the “[Alarm] Page” in
“INSTRUCTIONS” of the supplied CD-ROM.
Note :
0 As this terminal is polarized, be sure to connect it such that the voltage of the OUT output is higher than that of the COM output.
0 It will be damaged if reverse voltage is supplied.
OUT
IN
COM
.
Rating
Low-level terminal current : 5 mA and below
High-level terminal voltage : DC 3.3 V
.
COM
Rating
Max. applied voltage : DC 20 V
Max. driving current : 25 mA
Alarm Input/Output Signal 13
Operating Environment
Recommended Computer
Specifications
OS
CPU
Memory capacity
Free hard disk space
Display and video card
: Windows 8 Pro, Windows 7
Professional (SP1), Windows XP
Professional, or Home Edition
(SP3)
: Intel Core i5 3 GHz or higher
: 2 GB and above
: 512 MB or more
: 1920 ´ 1080 pixels or higher, True
Color (24 or 32 bits) VRAM 1 GB or more recommended
Web browser: Internet Explorer Version 8.0,
Version 9.0, Version 10.0
Note :
0 Operation is not guaranteed for web browser other than the Internet Explorer versions stated in the recommended PC specifications.
0 The touch operation of Windows 8 is not supported.
0 The Built-in Viewer consists of a software component called ActiveX. The ActiveX is usually installed when the Built-in Viewer is used for the first time. However, installation may be rejected depending on the anti-virus software settings. If this occurs, change the settings of the anti-virus software.
0 The camera image may not appear smooth at times due to factors such as fluctuations in the
CPU and memory load, or network jitter. This is not a malfunction.
The symptoms may improve when the camera settings are changed.
For more details, refer to the “[Encoding] Page” in “INSTRUCTIONS” of the supplied CD-ROM.
0 Noise may be heard in the playback sound for some built-in sound cards on PCs.
LAN Environment
0 10BASE-T/100BASE-TX network interconnected using devices such as an
IEEE802.3-compliant switching hub.
0 IEEE802.3af-compliant switching hub when
PoE is used.
0 IGMPv2-compliant network when multicast is in use.
Network
0 Ensure that there is sufficient network bandwidth for the data volume to be sent out by the camera. Do not send multicast stream that exceeds the bandwidth. If the entire bandwidth is used by the multicast stream, control of this camera via the network may fail.
0 Data volume to be sent by the camera varies with the settings and number of distributions.
0 The maximum bit rate for transmission is about
40 Mbps.
0 Supports up to 20 clients at the same time.
Frame Rate and Frame Size
This products enables simultaneous encoding up to three channels. However, the settable frame size and frame rate combinations are subject to restrictions.
For more details about restrictions on the combination, refer to the “Appendix (Restrictions during Multi-encoding)” in the “INSTRUCTIONS” on the supplied CD-ROM.
Bit Rate of JPEG Stream
The JPEG file size per frame varies with the encoding settings as well as the camera images.
When “AFS” is selected, encoding is performed such that the target file size is the average size of multiple JPEG images. When “VFS” is selected, the quantization table during JPEG encoding will be maintained, and the file size will increase/ decrease according to the camera images.
If the JPEG file size per frame is 120 KB, then the total bit rate will be:
120 KB ´ 15 fps = 1800 KB/s = Approx. 14.4 Mbps
When multiple encoders are selected, a different
JPEG file size can be set for each channel.
For example, when 2fps JPEG files with 30 KB file size and 3fps JPEG file with 10 KB file size are transmitted, then the total bit rate will be:
30 KB ´ 2 fps +10 KB ´ 3 fps = 90 KB/s = Approx.
0.72 Mbps
14 Operating Environment
Bit Rate of H.264 Stream
You can select either the Variable Bit Rate (VBR) or Constant Bit Rate (CBR) system for H.264
stream.
When the VBR system is selected, the bit rate varies according to the condition of the camera images. The VBR system delivers a stable picture quality, but forecast of the bit rate is difficult. When the CBR system is selected, encoding is performed at a fixed bit rate regardless of the condition of the camera images. The picture quality varies under the CBR system, but the bit rate can be easily forecast.
You can specify an estimated bit rate for both VBR and CBR. (64 kbps to 8192 kbps)
H.264 Baseline cannot be set for multiple encoders at the same time. Only one channel can be set with a frame size of 1280 ´ 720 or lower and a bit rate of
1.5 Mbps or lower.
Audio Data Size
Up to 2 stream of audio data can be sent. Up to 1 stream of audio data can be received. Each audio data stream is 64 kbps. The size of the audio data can be calculated using the following formula:
64 kbps ´ number of streams
The number of streams should be the total of the number of TCP streams being sent (the number of clients) and the number of multicast streams being sent/received. For example, if the camera is sending 2 streams of audio and receiving 1 stream of audio, the data size will be as follows:
64 kbps ´ 3 = 192 kbps
Insufficient Network Bandwidth
When there is insufficient bandwidth, the number of JPEG frames (frame rate) that the client can acquire will decrease. Delay will also occur in the distribution of images. In the case of H.264, noise interference may occur and playback may fail.
Network Delay
When the client acquires JPEG via TCP, the camera will send out data while checking the ACK from the client at the same time. For networks with considerable delay, data cannot be sent out until
ACK is received, and therefore the frame rate will drop. In the case of H.264, noise interference may occur and playback may fail.
A decrease in the frame rate due to network delays can be eliminated by receiving data via multicast.
Network Jitter
When there is considerable network jitter, delay time may be prolonged and the image frame rate may drop. In the case of H.264, noise interference may occur and playback may fail.
Packet Loss
When acquiring images from camera via TCP, packet loss may be recovered by TCP transmission. When there is considerable delay in the network, however, missing data may occur and the image frame rate may drop. In the case of H.
264, noise interference may occur and playback may fail.
When packet loss occurs during multicast sending from camera, the image frame rate may drop. In the case of H.264, noise interference may occur and playback may fail.
List of Protocols and Port Numbers
Used by Camera
The camera uses the protocols and port numbers listed below. Ensure that these ports are allowed through the firewall when a firewall is to be installed.
Protocol/Port number
Source
TCP/80
Purpose of use
JPEG/H.264 acquistion,
Web Settings page, API, audio acquisition
RTSP
Sending alarm
Audio data reception
TCP/554
TCP/32040
TCP/49298
Destination
TCP/ User-defined number
UDP/ User-defined number
TCP/20, 21
TCP/25
TCP/110
UDP/123
UDP/161
Sending alarm
FTP
Mail delivery
POP (Mail Delivery)
SNTP
SNMP
Operating Protocol
ONVIF
This camera supports ONVIF (Open Network
Video Interface Forum).
ONVIF is a forum that is standardizing surveillance device network protocols.
Protocols for discovery of surveillance devices, acquisition and modification of surveillance device settings, and audio/video data transfer are standardized under ONVIF.
The initial user name and password are set as follows:
User Name : admin
Password : jvc
This camera fulfills the ONVIF Profile S.
Network 15
Images
H.264 Profiles
The camera supports both the H.264 Baseline
Profile and H.264 High Profile standards.
High Profiles can maintain high image quality with a low bit rate, but as the decoder needs to support
High Profiles, the processing load on the decoder becomes heavier.
Compared to High Profiles, Baseline Profile offers lower compression performance, but the processing load on the decoder will be reduced.
Selecting High Profiles is recommended if the decoder has sufficient processing ability.
Selection of Languages on Setting Pages
There are two radio buttons for selecting the language at the right top corner of the setting pages, however the language will be automatically set according to the OS environment of your computer. If you select “Japanese” while using an
English-language OS, it may not be correctly displayed because there is no Japanese environment. Make sure to use the setting page according to the language setting for the OS of the computer in use.
0 For more details on the Settings page, refer to
“How to Open the Settings Page” in the
“INSTRUCTIONS” on the supplied CD-ROM.
Memo :
0 Once you have set a language, all information is displayed in the selected language after the next startup.
Uploading and Downloading of the
Language File
You can change the language on settings page and
“Built-in Viewer” of the camera.
Procedure
1
Open the Settings page.
0 For more details on the Settings page, refer to “How to Open the Settings Page” in the
“INSTRUCTIONS” on the supplied
CD-ROM.
2
Click [Download] button on the
[Maintenance] page.
3
Save “language.ini” file to the appropriate folder in the computer.
4
Edit the downloaded “language.ini” file using Notepad or general purpose text editor.
0 Current texts are described after “=”. Change them to desired text.
0 You can write comments after the “;”.
Comments are annotations for each line and all the text from the “;” to the end of the line is ignored.
0 Maximum number of texts in one line is 126 bytes.
0 Save the file after editing. Do not change the file name.
0 Western European language (ISO-8859-1) is supported. Multi byte character set is not supported.
5
Click “Browse...” button on the
Maintenance page and select
“language.ini” file which you edited.
6
Click [Upload] button on the
Maintenance page.
7
Select “Custom”, then click [Apply] button on the Maintenance page.
0 Language is replaced after reloading the
[Maintenance] page. When language is not replaced, please reload the [Maintenance] page again.
0 For more details, refer to “Language File” on the
“[Maintenance] Page” in the “INSTRUCTIONS” on the supplied CD-ROM.
16 Images
Pages Available to Each
User
Enter User Name and Password
User name and password entry will be required when you access the camera.
There are three access authorization levels to the camera. The factory settings are as follows.
0 admin
All operations and setting changes are allowed.
(Default Password: “jvc”)
0 operator
The following items cannot be operated, and setting changes are not permitted. [Basic
Setting1], [Network], [Protocol], [Access
Restrictions], [Time], [Password], [Maintenance]
[Multicast] is operable, but the setting cannot be changed.
(Default Password: “jvc”)
0 user
Viewing of images and some operations are permitted.
(Default Password: “jvc”)
Memo :
0 For more details on accessing the camera from
Internet Explorer, refer to “How to Open the
Settings Page” in the “INSTRUCTIONS” on the supplied CD-ROM.
Pages that Users Have Access
Restrictions are placed on the pages that users have access. In addition, links on the setting pages are also displayed according to the access rights of the user.
Memo :
0 For details and a list of the pages, refer to
“Built-in Viewer Menu List” in the
“INSTRUCTIONS” on the supplied CD-ROM.
admin
Top Menu
[Basic Setting1] [Network]
Sub Menu
[Time]
[Basic Setting2] [Camera]
[Advanced
Settings]
[Encode]
[Camera]
[Encoding]
[Audio]
[Alarm]
[Alarm Environment]
[FTP Recording]
[SD Card Recording]
Top Menu
[Advanced
Settings] user
Top Menu
[Advanced
Settings]
Sub Menu
[PTZ]
[Privacy Mask]
[Motion Detection]
[Audio Detection]
[Tampering Detection]
[Network]
[Protocol]
[Multicast]
[Access Restrictions]
[Time]
[Password]
[Maintenance]
[Miscellaneous]
[Operation]
[Settings]
[Position List] operator
Top Menu
[Basic Setting2] [Camera]
Sub Menu
[Advanced
Settings]
[Encode]
[Camera]
[Encoding]
[Audio]
[Alarm]
[Alarm Environment]
[FTP Recording]
[SD Card Recording]
[PTZ]
[Privacy Mask]
[Motion Detection]
[Audio Detection]
[Tampering Detection]
[Multicast]
[Miscellaneous]
[Operation]
[Settings]
[Position List]
Sub Menu
[Miscellaneous]
Pages Available to Each User 17
Installation and Connection
Preparations
0 Be sure to put on protective glasses to protect your eyes from falling objects when mounting the camera.
0 The fall prevention wire (for ceiling) is not supplied. Make use of the wire while taking note of its length, strength, pull and material
(insulation).
0 Attach the fall prevention wire (ceiling) to a place with sufficient strength (ceiling slab, etc.).
1
Place the template against the ceiling, and fasten the ceiling mount bracket with three screws.
M4x3
(Wooden screws: Φ4.1)
25 mm and above
3 mm and below
2
Use the provided template, and make a hole (Φ25 mm) to route the connection cables and fall prevention wire (ceiling) into the ceiling.
3
Press the tab on the adapter side of the cable cover inward to remove the cable cover, and attach the fall prevention wire connected to the ceiling mount bracket to the camera.
4
Connect the power cable.
0 To supply power from an AC 24 V or a DC 12
V power supply, connect a power cable.
0 To supply power via PoE, do not connect a power cable. Go to the next step.
( A p.19 [Remove the protective sheet attached to the lens.] )
The following table shows the connection distances and connection cables provided that 2-conductor VVF cables
(vinyl-insulated vinyl sheath cables) are used. (Reference value)
Conductor
Diameter
Φ1.0 mm
(AWG18)
Φ1.6 mm
(AWG14)
Maximum Connection
Distance
DC 12 V
18 m
(59 ft)
48 m
(157 ft)
AC 24 V
57 m
(187 ft)
145 m
(475 ft)
Memo :
0 The default IP address setting is 192.168.0.2.
Note :
0 For safety reasons, turn on the power only after ensuring that all the connections are in place.
0 Do not supply power through the power cable and LAN cable at the same time.
0 If multiple cameras are turned on simultaneously in the same LAN environment, access attempts may fail due to IP address duplication. Set up an IP address by either using the JVC-VN-IP SettingTool (included on the supplied CD-ROM) or turning the power supply of each camera on separately to avoid duplication.
Caution
To supply power to this product, make use of AC
24 V 50 Hz/60 Hz, DC 12 V or PoE
(IEEE802.3af). Make use of the correct voltage.
Be sure to use an AC 24 V or DC 12 V supply that is isolated from the primary power supply circuit.
Supplying a power beyond the rated value may result in failures, smoke or fire. If the camera breaks down, turn off the power and contact our service center immediately.
When a power beyond the rated value is supplied, the internal components may be damaged even if no abnormality is found on the appearance and operation of the camera.
Please contact our service center immediately for servicing (charged separately).
18 Installation and Connection Preparations
5
Remove the protective sheet attached to the lens.
Note :
0 If there is a possibility that the lens may be scratched while work is in progress, remove the protective sheet only when you are about to turn on the power. In this case, make sure that the sheet is removed before the power is turned on.
6
Connect the LAN cable.
0 Connect the camera to a hub or computer using a LAN cable.
0 When connecting to a hub: Make use of a straight cable.
0 When connecting to a computer: Make use of a cross cable.
When using PoE
0 Connect to the PoE power supply using a
LAN cable.
0 The red LED lights up when power is supplied.
0 Use the PoE power supply while ensuring that it is properly grounded.
LAN cable to use
0 STP (Recommended shield cable)
0 Length of 100 m or shorter
0 Category 5e and above
Note :
0 Cross cables cannot be used with some computers. When connecting the camera directly to a computer, check the computer’s
LAN specifications in advance.
0 Use a LAN cable of which the length of the connector is less than 35 mm. If it is more than 35 mm, the camera housing cannot be attached to the camera.
Less than
35 mm
7
Connect the alarm signal cable to the alarm signal terminal.
0 Connect the alarm signal terminal to external devices, such as a sensor or buzzer.
0 For details on alarm signal names, refer to the following.
0 Fore more details on alarm input/output, refer to the following.
p.13 [Alarm Input/Output Signal] )
A Peel off about 4 mm of the alarm signal cable covering, and insert the cable into the I/O connector.
Alarm signal cable to use
0 Length of 50 m or shorter
0 UL1007, UL1015 or equivalent products
0 AWG#28 to AWG#20 or equivalent products
Note :
0 Noises from an external source may cause the camera to malfunction even when the cable used is within 50 m. In this case, move the cable away from the noise source.
8
Connect the audio cable.
0 Get ready a separate cable for connecting to the audio device.
0 For details on audio signal names, refer to the following.
AUDIO IN : Connect with the cable from devices such as a capacitor microphone that supports plug-in power.
AUDIO OUT : Connect with the cable from devices such as speakers with a built-in amplifier.
Cable for connecting to the audio device
(microphone input/line output)
0 Shielded cable recommended
0 Length of 5 m or shorter recommended
9
Connect the monitor cable.
0 It is not necessary to connect the monitor cable if the monitor output is not used.
0 Please get ready a BNC cable separately beforehand.
0 Connect the supplied monitor cable to the monitor output terminal of this unit, and use a BNC cable to connect the monitor cable and the monitor.
Memo :
0 Secure the monitor cable such that it does not fall out of the terminal when in use.
0 To use the monitor output, set monitor output on the [Encoding] page to “ON”.
0 When the monitor in use has a wide display area, lines may appear at the peripheral area of the screen.
0 When the camera is mounted on a desktop, the monitor output image will appear inverted even when [Installation Mode] is set to “Desktop”.
Preparation for installation and connection is now complete. Next, mount the camera unit.
Installation and Connection Preparations 19
Mounting the Camera
1
Insert a SD card.
0 To record to an SD card, insert the SD card in advance.
2
Mount the camera onto the ceiling mount bracket.
4
Fix the camera on the ceiling mount bracket using the provided screw
(M4).
3
Rotate the camera clockwise after inserting the camera while putting.
Note :
0 Take note of the length, strength, pull and material (insulation) of the fall prevention wire
(for ceiling) and use one with a wire strength of
150 N (15 k g ) or more.
0 The inner diameter of the ring section of the fall prevention wire mounted on the camera should be Φ4 mm and above and Φ5 mm and below, the outer diameter should be Φ9 mm and below, and the thickness 2 mm and below.
5
After cable connection is complete, attach the cable cover by aligning the left and right tabs while ensuring that the center window cover is facing upward.
20 Mounting the Camera
Installation of the camera is complete. Next, set the IP address of the camera.
p.21 [IP Address Setting Procedure] )
IP Address Setting
Procedure
* This item is described basically for Windows 7/
Internet Explorer 8.0.
Follow the procedure below to configure the IP address of the camera.
[Step1 Set the IP Address of the Computer for Configuring the Camera Settings] p.21
Set the IP address of the computer for configuring the camera settings.
.
[Step2 Internet Explorer Setting] p.22
Configure the Internet Explorer settings in order to establish connection between the computer and the camera.
.
[Step3 Connecting the Camera to the
Connect the computer to the camera.
.
[Step4 IP Address Setting for the
Set the [IP Setting] item on the [Basic Setting1] screen to “DHCP Disable” or “DHCP Enable”.
Note :
0 Do not reset the camera and do not turn the power supply off immediately after you have changed the settings. Otherwise, your settings will be lost and the camera may returned to the factory defaults.
Step1 Set the IP Address of the Computer for
Configuring the Camera
Settings
The camera is set to “DHCP Disable” (the DHCP client function is Off) by default. The camera is first started up using the following IP address. Set the
IP address of the PC correctly so that you can communicate with the following.
(For example, set the IP address to 192.168.0.100
and the subnet mask to 255.255.255.0.)
Note :
0 If multiple cameras are turned on simultaneously in the same LAN environment, access attempts may fail due to IP address duplication. Set up an IP address by either using the JVC-VN-IP SettingTool (included on the supplied CD-ROM) or turning the power supply of each camera on separately to avoid duplication.
IP address of the camera (default)
IP address
Subnet mask
: 192.168.0.2
: 255.255.255.0
Default gateway : None
IP Address Setting Procedure 21
Step2 Internet Explorer
Setting
1
Launch the Internet Explorer on the computer.
2
When proxy settings are enabled in the Internet Explorer, follow the steps below to disable the proxy of the
Internet Explorer.
A Select in the sequence of [Tools]-[Internet
Options]-[Connections]-[LAN Settings].
B From the [Local Area Network (LAN) Settings] window, select [Proxy server] and uncheck the
[Use a proxy server for your LAN] box.
Select [Enable].
Deselect the check.
3
If the active script of the Internet
Explorer is disabled, follow the steps below to enable it.
A Select [Trusted sites] under [Tools]-[Internet
Options]-[Security].
B Click the [Trusted sites] button, and uncheck the
[Require server verification (https:) for all sites in this zone] box.
C Add the URL of the camera to the zone. If you use the camera with factory defaults, add the following URL to the zone.
http://192.168.0.2
D Select [Trusted sites] in [Tools]-[Internet
Options]-[Security], and click [Custom Level].
E From the [Security Settings] window, select
[Enable] in [Scripting]-[Active scripting].
4
If ActiveX controls and plug-ins of
Internet Explorer are disabled, follow the steps shown below to enable them.
A Click [Trusted sites] under [Tools]-[Internet
Options]-[Security].
B Select the [Custom Level] button and open the
[Security Settings] window.
C Set all options of [ActiveX controls and plug-ins] to [Enable].
Also, select [Miscellaneous] and set [Allow
Script-initiated windows without size or position constraints] to [Enable].
Select [Enable].
22 Step2 Internet Explorer Setting
5
Disable pop-up block.
Connection of the camera cannot be established when pop-up block in the Internet
Explorer is set to “Enable”. Follow the steps below to set the pop-up block to “Disable”.
A Selecting [Tools]-[Pop-up Blocker]-[Turn Off
Pop-up Blocker] permits all websites.
B To permit only specific websites, such as that for this product, select [Tools]-[Pop-up
Blocker]-[Turn on Pop-up Blocker].
C Select [Tools]-[Pop-up Blocker]-[Pop-up
Blocker Settings] to open the [Pop-up Blocker
Settings] window. In the opened window, add the address of the camera as a permitted website address.
6
If plug-in tools are installed in the
Internet Explorer, disable the pop-up block function of these plug-in tools as well.
Step3 Connecting the
Camera to the Computer
1
Launch the Internet Explorer.
A
B
A Enter the IP address of the camera (for example, the factory default of [http://192.168.0.2]).
B Click [
N
].
Memo :
0 If the proxy server settings for access to the
Internet via the Internet Explorer is enabled, you may not be able to specify the IP address directly. In this case, change the proxy settings of the Internet Explorer.
0 You can open the [Basic Setting1] page without going through the Built-in Viewer by entering the following URL address of the [Basic Setting1] page in the address field of Internet Explorer.
http://192.168.0.2/cgi-bin/display.cgi?
basicmenu1.html
0 After the [Security Settings] screen appears, click the [YES] button to proceed.
2
Enter the user name and password
(login as “admin”).
A Enter the user name. (default password is
“admin”)
B Enter a password. (default password is “jvc”)
C Click OK.
A
B
C
Step2 Internet Explorer Setting 23
Memo :
0 After the [Security Information] screen appears, click the [YES] button to proceed.
3
Install the camera’s Built-in Viewer.
0 When displaying the Built-in Viewer on the
Internet Explorer for the first time, the plug-in software of the Built-in Viewer is downloaded from the camera and installed on the PC.
When the installation screen of the Built-in
Viewer (IntegratedViewer.cab add-on) appears, install it according to the instructions displayed.
0 After installation is complete, the video on the camera is displayed.
Step4 IP Address Setting for the Camera
1
Click [Details] of Built-in Viewer.
Click
2
The [Basic Setting1] screen appears.
C
A
When the IP address of the camera is unknown
IP address settings cannot be changed by accessing via a computer when the IP address of the camera is unknown. You can use the following method to identify the IP address.
0 Access the [TOOL_E] folder of the supplied
CD-ROM disc, and search for the camera in the LAN using the “JVC-VN-SearchTool” of this folder.
* For details about the [JVC-VN-SearchTool], please read through the Readme file in the
[TOOL_E] folder.
Memo :
0 This camera will perform the initial operation of pan/tilt/zoom upon powering on.
0 The settings required for running the Built-in
Viewer on the PC are stored in cookies.
0 Settings that are stored in cookies are information related to the operation of the
Built-in Viewer, such as the number of the encoder to be displayed and whether the display size is set to a specified or variable size. Settings related to camera operation are not stored in cookies.
B
A Specify the [Network].
0 When selecting “DHCP Disable”:
Select “DHCP Disable” for the [Network] option.
Then, enter required values in [IP Address],
[Subnet Mask], and [Default Gateway].
0 When selecting “DHCP Enable”:
The default setting is “DHCP Disable” (DHCP client function is disabled). To assign an IP address from the DHCP server, connect the
DHCP server to the LAN, set the [Network] of the camera to “DHCP Enable”, and click the
[OK] button.
For details on IP addresses assigned to the camera, consult your network administrator.
Note :
0 Set the DHCP server such that the same IP address is always assigned to the MAC address of the camera by the DHCP server. Connection may fail if the above setting is not performed.
24 Step3 Connecting the Camera to the Computer
B Select [Time Zone].
C Click to confirm.
Memo :
0 For information on the network settings, please consult your network administrator.
0 If you enter the following URL directly into the address bar of Internet Explorer, you can open the [Basic Setting1] page after logging in as
“admin” in 2 of Step 3 without going through the
Built-in Viewer.
Example: http://192.168.0.2/cgi-bin/ display.cgi?basicmenu1.html
0 After the [Security Settings] screen appears, click the [YES] button to proceed.
3
When the confirmation window opens, click [OK].
0 The camera restarts using the new IP address. The camera takes about 2 minute to restart.
Memo :
0 Access from this computer may fail when the IP address of the camera is changed. If you access the camera from the same PC, set the IP address of the PC accordingly.
If the display or configuration of the open window appears strange
Check the PC settings as follows:
A Select [Start]-[Control Panel]-[Appearance and Personalization].
B Open [Adjust screen resolution] under
[Display].
C Check that Resolution is set to Monitor size
(recommended) in use.
D Otherwise, change the [Monitor size
(recommended)] setting and press the [OK] button.
E In [Display Settings], press the [Keep changes] button.
Setting Using Internet Explorer
Configure the picture quality and alarm settings using the Internet Explorer.
For more details, refer to the “Setting Using Internet
Explorer” in “INSTRUCTIONS” of the supplied
CD-ROM.
Built-in Viewer Operation
The camera comes with a Built-in Viewer.
Enter the IP address of the camera in the address bar of Internet Explorer to start up the Built-in
Viewer. The Built-in Viewer enables PTZ operations.
For more details, refer to the “Operation” in
“INSTRUCTIONS” of the supplied CD-ROM.
Step4 IP Address Setting for the Camera 25
Troubleshooting
: Symptom
: Possible Causes and Actions Taken
No video image. / Power does not turn on.
Is there any problem with the power cable for connecting this product to the power supply unit?
(If the cable is too long or thin, this may increase the resistance and prevent the voltage from being properly supplied.)
N Connect using a cable with a thickness/length specified for this product.
p.18 [Installation and Connection
Is the port number to be used when the client computer accesses to the camera via HTTP correctly specified?
(If the port number is incorrect, the Built-in Viewer menus will be displayed, but videos will not appear, and a “Connection is failed” message will be displayed instead.)
N Set the HTTP port value for the Built-in Viewer to the same value specified for the HTTP server port on the camera’s Protocol page.
For more details, refer to “[Unicast] Settings” and “[Protocol] Page” in the
“INSTRUCTIONS” on the supplied CD-ROM.
The power does not turn on even when PoE is used to supply power.
Is connection established using a PoE (compliant with IEEE802.3af) power supply device and a
LAN cable of Category 5e or higher?
N Check the cable. For some PoE power supply devices (such as a hub), power will not be supplied when the number of PoE terminals connected exceeds the limit of the total electrical power that can be supplied. For more information, please refer to the instruction manual of the PoE power supply device.
Power turns on, but shuts down once the camera starts rotating.
Is there any problem with the power cable for connecting this product to the power supply unit?
(If the cable is too long or thin, this may increase the resistance and prevent the voltage from being properly supplied.)
N Connect using a cable with a thickness/length specified for this product.
p.18 [Installation and Connection
26 Troubleshooting
I do not know the IP address of the camera.
If no changes have been made to the factory default settings, the IP address is 192.168.0.2, and the subnet mask is 255.255.255.0.
If you have set the [IP Setting] to “DHCP
Enable” and if you start the camera on the LAN where no DHCP server exists, you can start the camera with the factory default IP address.
N If you have a computer connected to the same
LAN, search for the IP address using
“JVC-VN-SearchTool” on the computer.
I cannot display the Settings page of the camera.
N Check the current settings of Internet
Explorer. When a proxy server is in use, configure the proxy server settings of the
Internet Explorer accordingly.
Unable to install Built-in Viewer/a warning message appears when I start the Built-in
Viewer.
N Check the current settings of Internet
Explorer. The Built-in Viewer consists of a software component called ActiveX. The
ActiveX is usually installed when the Built-in
Viewer is used for the first time. However, installation may be rejected depending on the anti-virus software settings. In this case, change the settings of the anti-virus software before installing the Built-in Viewer.
When I install the Built-in Viewer, authentication by VeriSign appears.
The Built-in Viewer has an electronic signature for authentication by VeriSign.
If computers are connected to the Internet in the network environment, the digital certificate of the
Built-in Viewer can be checked by VeriSign authentication.
A white zone appears in the Built-in Viewer.
For some computers, if [Start]-[Control
Panel]-[Adjust screen resolution]-[Make text and other items larger or smaller] is set to “Medium -
125%” or “Larger - 150%”, some parts of the
Internet Explorer may be left white with no graphics.
N If this occurs, perform setting as follows.
Set [Start]-[Control Panel]-[Adjust screen resolution]-[Make text and other items larger or smaller] to “Smaller - 100% (default)”.
A part of the image disappears when the
Internet Explorer screen display is changed from 100% to a different magnification.
The display may disappear depending on the version of the Internet Explorer.
N Exit Internet Explorer, and launch it again.
No sound is heard from the microphone to which the audio cable of the camera is connected.
N Check the connection with the microphone.
Is audio transmission in progress?
(When Communicate on the [Audio] page is set to Half Duplex, audio sound cannot be received from the microphone to which the audio cable is connected while audio transmission is in progress.)
N The color of the button turns orange during audio transmission. In this case, click the
Speech button to stop audio transmission.
For more details, refer to “Speech” under
“Built-in Viewer Screen Configuration” in
“INSTRUCTIONS” of the supplied CD-ROM.
Is [Receive] of [Audio Monitor] set to “OFF”?
N The factory default is “OFF”, and audio reception is not possible in this state. Change the [Receive] of [Audio Monitor] to “ON”.
For more details, refer to “Receive” under
“[Audio Monitor] Settings Settings]” in
“INSTRUCTIONS” of the supplied CD-ROM.
Multicast images do not play.
N Start manual multicast transmission from the
[Multicast] page of the camera.
For more details, refer to the “[Multicast] Page” in “INSTRUCTIONS” of the supplied
CD-ROM.
N During multicast reception on the Built-in
Viewer, check to ensure that [Destination
Address] and [Destination Port] in the
[Multicast] page of the camera coincide with
[Multicast IP Address] and [Multicast Port] of the Built-in Viewer. Also, use multicast streaming on a network that supports
IGMPv2.
For more details, refer to “[Multicast] Settings” and “[Multicast] Page” in “INSTRUCTIONS” of the supplied CD-ROM.
Multicast streaming may be blocked by the
Windows 7 Firewalls. In that case, you can go through the firewalls as follows.
A Select [Start]-[Control Panel]-[System and
Security].
B Open [Check firewall status] under
[Windows Firewall].
C Open the [Advanced] menu and select
[Inbound Rules]-[New Rule].
D In [New Inbound Rule Wizard], select “port” in [Rule type].
E In [Protocols and Ports], enter the port number for “Specific local ports”.
F Select “Allow the connection” in [Actions].
G Select applicable conditions in [Profile].
H Register an arbitrary character string for the
“Name” in [Name].
If your computer has multiple network cards, disable the network cards to which the camera is not connected. You can perform this as follows.
A
Select [Start]-[Network Connections].
B Right-click on the connection(s) not used for the camera, and select “Disable”.
Troubleshooting 27
Videos sent via TCP do not play.
The camera can transmit a maximum of 40 videos via TCP, and a maximum of 20 Built-in Viewer can be connected to 1 camera.
If [Priority] of [JPEG Streaming] is set to the
“Framerate” mode, the frame rate requested by the clients are kept, but the maximum number of streams is reduced.
The frame rate of displayed videos is low.
N If the Built-in Viewer is in use, check the
Built-in Viewer settings.
If the network has a narrow bandwidth, the frame rate will be limited.
If [Priority] of [JPEG Streaming] is set to the
“Client Number” mode, and if the number of streaming requests increases, the images are distributed at a frame rate lower than the preset rate.
If the distribution capability is exceeded, images are distributed at the lower frame rate so that the upper quantity limit of distribution data is not exceeded.
The image displayed is not smooth.
The camera image may not appear smooth at times due to factors such as fluctuations in the
CPU and memory load, or network jitter.
Also, distribution capability may deteriorate during recording to the SD card, or playback or video output from the card.
N Lower the [Framesize], [Framerate], and
[Bitrate], and check the image again.
For more details, refer to the “[Encoding]
Page” in “INSTRUCTIONS” of the supplied
CD-ROM.
When 3D DNR is used, an afterimage appears.
When you use 3-dimensional noise reduction, in principle, an afterimage can appear if you shoot a moving object, however it is not a camera malfunction.
I cannot receive an alarm via TCP/UDP.
The port may be blocked by the Windows
Firewall.
N Execute the following operation for the firewall of the Windows environment on your PC.
A Select [Start]-[Control Panel]-[System and
Security].
B Open [Check firewall status] under
[Windows Firewall].
C Open the [Advanced] menu and select
[Inbound Rules]-[New Rule].
D In [New Inbound Rule Wizard], select “port” in [Rule type].
E
In [Protocols and Ports], enter the port number for “Specific local ports”.
F
Select “Allow the connection” in [Actions].
G Select applicable conditions in [Profile].
H Register any character string for the “Name” in [Name].
N For more information on the firewall for the network you are using or if you are still unable to resolve the issue with the above operation, please consult your network administrator or installation technician.
Characters of the file name registered in the
FTP server are garbled.
N When double-byte characters are to be used for the file name, make use of an FTP server for which the character code is EUC-JP.
Files are not saved to the computer when you pressed the [Capture] button of the Built-in
Viewer, or the [Export] button of the
[Export(Y/M/D-h:m:s)] menu.
N Run the Internet Explorer as an administrator.
You can perform this as follows.
A Right-click Internet Explorer.
B Select [Run as administrator].
28 Troubleshooting
The camera pans automatically
When [Auto Cleaning] is set to “ON”, this is not an abnormality.
N Check the current settings of [Auto Cleaning].
For more details, refer to “[Auto Cleaning]” on the “[Maintenance] Page” in the
“INSTRUCTIONS” on the supplied CD-ROM.
Unable to perform pan/tilt/zoom (PTZ) operation.
The network bandwidth may be insufficient.
N Ensure that there is sufficient network bandwidth, and operate in “100 M Full”.
Motion detection, audio detection, and tampering detection setting cannot be performed.
Settings for motion detection, audio detection, and tampering detection cannot be specified at the same time. If one of the detection features
(motion detection or tampering detection) is currently enabled, an error message will be displayed when you try to enable the other detection feature.
N Check the message displayed, set the currently enabled feature to “OFF”, and perform the detection setting again.
A warning message such as “Audio driver is not installed” appears, and audio detection setting cannot be performed.
If there is no valid playback device, the Windows system would assume that an audio driver is not available.
N Enable the playback device.
Unable to record to the SD card.
N Make use of a SD card that is usable on this camera.
Recording cannot be performed when a SD card is not mounted.
N Click the Mount button on the [SD Card
Recording] page to mount the SD card.
For more details, refer to the “[SD Card
Recording] Page” in “INSTRUCTIONS” of the supplied CD-ROM.
Video recording and playback cannot be performed when a SD card formatted on the
VN-H37U/VN-H57U series is used.
The SD cards formatted on the VN-H37U/
VN-H57U series cannot be used on this camera.
Also, the SD cards containing videos recorded by this camera cannot be used for recording or playback on the VN-H37U/VN-H57U series.
The SD operation screen does not refresh.
The screen may not refresh if you move frequently between the SD card operation screen and the [Advanced Settings] screen.
N Press the [Cancel] button or the Refresh button on the web browser to refresh.
The frame rate of the video recorded in the
SD card is lower than what was specified or fluctuates.
When the Sense Up function is activated, the frame rate of the video recorded in the SD card is reduced in order to raise the sensitivity level. This leads to a lower or fluctuating playback frame rate as a result.
N To resolve the problem, set Sense Up on the
[Camera] page under [Advanced Settings] to a lower value.
For more details, refer to the “[Camera] Page” in “INSTRUCTIONS” of the supplied
CD-ROM.
During playback from the event list while continuous SD recording is in progress, the time and screen display are not consistent when the button is pressed.
N Press the button again.
The screen turns black or does not change when the or button is pressed.
This may occur when there are contents with different frame size or frame rate settings.
N Click the button.
Troubleshooting 29
Consumable Parts
The following are consumable parts. They must be replaced once they reach their lifetime.
The lifetime is only an estimation and differs according to the usage environment and conditions.
Replacement of consumable parts is chargeable within the guarantee period.
Consumable Parts
Lens section
Zoom operation
Focus operation
Estimated Lifetime
Approx. 100,000 operations
Approx. 200,000 operations
30 Consumable Parts
Specifications
Overall
Alarm input : Non-voltage contact signal input (500ms and above); circuit current during low level: 5 mA and below; applied voltage during high level: DC 3.3 V
Alarm output : NPN open collector output
(Allowable applied voltage: DC
20 V; Allowable inflow current:
Number of preset positions
25 mA)
: Up to 100
Camera section
Image pickup device
: 1/2.8 type CMOS
Minimum brightness of object
Color : 0.9 lx (typ.) (50 % output, AGC
High, WIDE end, Black Level
Normal, 1/30)
During B&W : 0.7 lx (typ.) (50 % output, AGC
High, WIDE end, Black Level
Normal, 1/30)
White balance : ATW-Wide/ATW-Narrow/
ATW-Full/AWC
Electronic
Shutter
Backlight
Compensation
Color level
Edge enhancement
: “NTSC”
1/30, 1/50, 1/60, 1/100, 1/250,
1/500, 1/1000, 1/2000, 1/4000,
1/10000, Auto(1/30-1/100),
Auto(1/30-1/1000),
Auto(1/30-1/8000), Flickerless
“PAL”
1/25, 1/30, 1/50, 1/60, 1/100,
1/250, 1/500, 1/1000, 1/2000,
1/4000, 1/10000,
Auto(1/25-1/100),
Auto(1/25-1/1000),
Auto(1/25-1/8000), Flickerless
: 4 selectable metering area types
: Level adjustable
: Horizontal and vertical (level adjustable)
Monitor output : VBS 1 V (p-p) 75
K
Audio section
Audio input
Input audio compression format
: Microphone input ´ 1
Plug-in power, 2.50 V ± 0.25 V
DC (power supply switchable between ON/OFF)
Impedance 2.2 k
K
± 0.2 k
K
: μ-Law (64 kbps), 8-bit quantization, sampling frequency 8 kHz, monaural
Audio output : Line output ´ 1
Maximum output level 1.90 V ±
0.25 V (10k
K
termination, at 0 dBfs)
Network section
Image compression format
Frame size
: JPEG, H.264 High Profile,
H.264 Baseline Profile
Network interface
: 1920 ´ 1080, 1280 ´ 960,
1280 ´ 720, 720 ´ 480 (D1),
640 ´ 480, 640 ´ 360, 352 ´ 240,
320 ´ 240
: Supports 100 BASE-TX/
10 BASE-T/FULL/HALF/
Auto negotiation
LAN Specifications
Compliant with IEEE802.3, IEEE802.3u and
IEEE802.3af
Communication protocol
: IPv4, HTTP, HTTPS, TCP,
RTSP/RTCP/RTP, FTP, SMTP,
DHCP, SNTP, SNMP, ICMP,
UDP, IGMP, DNS, ARP
Lens section
Zoom ratio : Optical zoom 10 times, digital zoom 10 times
Focal length : 6.3 mm to 63.3 mm
Maximum aperture ratio
Angle of coverage
(16:9)
: F1.8 (WIDE end) to F2.5 (TELE end)
: (horizontal) 42 ° x (vertical) 24 °
(WIDE end)
(horizontal) 4.4
° x (vertical) 2.5
°
(TELE end)
(4:3) : (horizontal) 33 ° x (vertical) 24 °
(WIDE end)
(horizontal) 3.7
° x (vertical) 2.8
°
(TELE end)
Minimum object distance
: Approx. 0.3 m (WIDE end)
Approx. 1.2 m (TELE end)
Rotation mechanism section
Horizontal rotation range
Horizontal rotation speed
Vertical rotation range
Vertical rotation speed
: ±175 ° Non-Endless
: Approx. 1 °/s to approx. 300 °/s
: -30 ° to 90 °(Desktop)
90 ° to -30 °(Pendant Mount)
: Approx. 1 °/s to approx. 170 °/s
Specifications 31
SD card section
SDHC card (sold separately)
Class10 (or higher) SDHC card (16 to 32 GB)
Cards with a guaranteed operating temperature of
85 °C or higher are recommended.
File format
Recording frame size
Recording quality
: MP4 (ISO/IEC 14496-14:2003)
: Max. 1920 ´ 1080
: Max. bitrate of 8192 kbps
(recommended: 1024 kbps)
Overall
Mass
Surrounding temperature
Ambient humidity
: Approx. 1.1 k
: -10
0
°C to 50
°C to 40 g
°C (operation)
°C (recommended)
: 20 %RH to 90 %RH
(No condensation)
Power source
Supply voltage : AC 24 V 50 Hz/60 Hz, DC 12 V or PoE
Current consumption
AC 24 V power : AC 24 V 660 mA
DC 12 V power : DC 12 V 1000 mA
Power consumption
PoE power supply
: PoE 12 W
Accessories
INSTRUCTIONS: 1
SAFETY PRECAUTIONS: 1
Warranty Card (for USA): 1
Template: 1
CD-ROM: 1
Ceiling mount bracket: 1
Monitor Cable (1 m): 1
Screw (M4): 1
Ceiling mounting hole [Unit: mm (inch)]
テンプレート
TEMPLATE
ｶﾒﾗ正面
36 (1 27/64)
ｹｰﾌﾞﾙ
36 (1 27/64)
Dimension [Unit: mm]
Screw mounting hole
ねじ取付穴
ø 120 (4 46/64)
Camera outer diameter
ｶﾒﾗ本体外径
単位 /Unit:mm(Inch)
* Specifications and appearance of this unit are subject to change for further improvement without prior notice.
32 Specifications
33
34
35
© 2013 JVC KENWOOD Corporation LST1571-001A
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