Determining if your server has performance problems. McAfee ENDPOINT ENCRYPTION ENTERPRISE - BEST PRACTICES GUIDE

12 FAQ and common scenarios

Determining if your server has performance problems

Task

1 Click Menu | Automation | Server Tasks to open the Server Tasks Builder.

2 Click Edit for one of the following tasks.

• Duplicate Agent GUID — Clear error count.

• Duplicate Agent GUID — Remove systems with potentially duplicated GUIDs.

3 In the Description page, select Enabled, then click:

• Save — To enable the server task and run it from the Server Task dialog box.

• Next — To Schedule the server task to run at a specific time and perform the task.

Determining if your server has performance problems

If you suspect your ePolicy Orchestrator server is having performance problems, check to see how hard your ePolicy Orchestrator server is working. First use Windows Task Manager, then Windows

Server 2008 Reliability and Performance Monitor.

Using Windows Task Manager

If your McAfee ePO server is having performance problems, start Windows Task Manager on the server and check:

• ePolicy Orchestrator server performance

• For excessive paging

• Is the physical memory being used

• Is the CPU overutilized

Using Windows Reliability and Performance Monitor

A common feature that is often neglected is the Windows Server 2008 Reliability and Performance

Monitor counters for the McAfee ePO server. These counters are added to the Windows Reliability and

Performance Monitor when ePolicy Orchestrator is installed. They are extremely informative and can give you an idea of how hard the McAfee ePO server is working.

Access these McAfee ePO server counters from the Windows 2008 Server.

100 McAfee ® ePolicy Orchestrator ® 4.0 and 4.5 Best Practices Guide

FAQ and common scenarios

Determining if your server has performance problems

12

Task

1 Under Reliability and Performance, click Monitoring Tools | Performance Monitoring, then click the plus sign

(+). The Add Counters dialog box appears.

2 In the Available counters list, browse to the computer to test, or scroll down to the ePolicy

Orchestrator Server counters selection, then click the plus sign (+) to expand the list of counters.

The following figure shows the Windows Reliability and Performance Monitor and the ePolicy

Orchestrator Server available counters.

3 Click Add to move the selected counter into the Added counters list and click OK.

An important number to check is the Open McAfee Agent Connections. This counter tells you how many

McAfee Agents are communicating with the McAfee ePO server simultaneously. A healthy ePolicy

Orchestrator server keeps this number fairly low, usually under 20. An ePolicy Orchestrator server that is struggling shows this number over 200 (the maximum is 250) and it stays at that number and rarely gets under 20.

Another important indicator of the stress on your ePolicy Orchestrator server is how quickly it can process events from all your agents. The following figure is an example.

McAfee ® ePolicy Orchestrator ® 4.0 and 4.5 Best Practices Guide 101