TROUBLESHOOTING. Maytag TOP-LOADING

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.maytag.com/product_help -

In Canada www.maytag.ca for assistance and to possibly avoid a service call.

If you experience Possible Causes Solution

Vibration or Off-Balance

Check the following for proper installation or see

“Using Your Washer” section.

Feet may not be in contact with the floor and locked.

Washer may not be level.

Load could be unbalanced.

Front and rear feet must be in firm contact with floor, and washer must be level to operate properly. See “Installation

Instructions”.

Check floor for flexing or sagging. If flooring is uneven, a ¾"

(19 mm) piece of plywood under your washer will reduce sound.

See “Level the Washer” in Installation Instructions.

Load dry items in loose heaps evenly around washplate. Adding wet items to washer or adding more water to basket could unbalance washer.

Wash smaller loads to reduce imbalance.

Do not tightly pack. Avoid washing single items.

Use Bulky/Sheets cycle for oversized, non-absorbent items such as comforters or poly-filled jackets.

See “Cycle Guide” and “Using Your Washer” in this Use and

Care Guide.

Noises - For normal operating sounds, goto www.maytag.com/product_help

Clicking or metallic noises

Gurgling or humming

Humming

Whirring

Objects may be caught in washer drain system.

Washer may be draining water.

Load sensing may be occurring.

Basket deceleration may be occurring.

Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items.

It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel basket.

It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as final amounts of water are removed during the spin/drain cycles.

You may hear the hum of the sensing spins after you have started the washer. This is normal.

You may hear the whirring sound of the basket decelerating. This is normal.

Water Leaks

Check the following for proper installation:

Washer not level.

Fill hoses not attached tightly.

Fill hose washers.

Drain hose connection.

Check household plumbing for leaks or clogged sink or drain.

Washer not loaded as recommended.

Water may splash off basket if washer is not level.

Check that load is not unbalanced or tightly packed.

Tighten fill-hose connection.

Make sure all four fill hose flat washers are properly seated.

Pull drain hose from washer cabinet and properly secure it to drainpipe or laundry tub.

Do not place tape over drain opening.

Water can backup out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.)

Unbalanced loading can cause basket to be out of alignment and cause water to splash off tub. See “Using Your Washer” for loading instructions.

Washer not performing as expected

Not enough water in washer

Load not completely covered in water.

This is normal operation for an HE low-water washer. The load will not be completely underwater. The washer senses load sizes and adds correct amount of water for optimal cleaning. See “What’s

New under the Lid.”

IMPORTANT: Do not add more water to washer.

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TROUBLESHOOTING



If you experience Possible Causes

Washer not performing as expected (cont.)

Solution

Washer won’t run or fill, washer stops working or wash light remains on (indicating that the washer was unable to fill appropriately)

Check for proper water supply.

Both hoses must be attached and have water flowing to inlet valve.

Both hot and cold water faucets must be turned on.

Check that inlet valve screens have not become clogged.

Check for any kinks in inlet hoses, which can restrict water flow.

Washer won’t run or fill, washer stops working or wash light remains on (indicating that the washer was unable to fill appropriately)

Check proper electrical supply.

Normal washer operation.

Washer may be tightly packed.

Not using HE detergent or using too much HE detergent.

Plug power cord into a grounded 3 prong outlet.

Do not use an extension cord.

Ensure there is power to outlet.

Reset a tripped circuit breaker. Replace any blown fuses.

NOTE: If problems continue, contact an electrician.

Lid must be closed for washer to run.

Washer will pause during certain phases of cycle. Do not interrupt cycle.

Washer may be stopped to reduce suds.

Remove several items, rearrange load evenly in basket and add detergent. Close lid and press START/PAUSE.

Do not add more than 1 or 2 additional items after cycle has started to avoid tightly packing or unbalancing.

Do not add more water to the washer.

Only use HE detergent. Suds from regular detergents can slow or stop the washer. Always measure detergent and follow detergent directions based on your load requirements.

To remove suds, cancel cycle. Select RINSE & SPIN. Press

START/PAUSE. Do not add more detergent.

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TROUBLESHOOTING



If you experience Possible causes


Solution

Washer not draining/ spinning, loads are still wet, or spin light remains on (indicating that the washer was unable to pump out water within

10 minutes)

Small items may have been caught in pump or between basket and tub, which can slow draining.

Using a cycle with a low spin speed.

Empty pockets and use garment bags for small items.

Dry spots on load after cycle

Incorrect or wrong wash or rinse temperatures

Load not rinsed

The washer may be tightly packed or unbalanced.

Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than

4.5" (114 mm).

Too much detergent causing suds to slow or stop draining and spinning.

High speed spins extract more moisture than traditional top-load washers.





Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/spin speed for your item. To remove extra water in the load, select DRAIN & SPIN. Load may need to be rearranged to allow even distribution of the load in the basket.

Tightly packed or unbalanced loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select the DRAIN & SPIN cycle to remove excess water. See “Using Your Washer” for loading recommendations.

Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose.

Use only HE detergent. Always measure and follow detergent directions for your load. To remove extra suds, select RINSE &

SPIN. Do not add detergent.

The high spin speeds combined with air flow during the final spin can cause items near the top of the load to develop dry spots during the final spin. This is normal.

Make sure hot and cold inlet hoses are not reversed.

Both hoses must be attached to both washer and faucet and have both hot and cold water flowing to inlet valve.

Check that inlet valve screens are not clogged.

Remove any kinks in hoses.

Make sure hot and cold inlet hoses are not reversed.

Both hoses must be attached and have water flowing to the inlet valve.

Both hot and cold water faucets must be on.

Inlet valve screens on washer may be clogged.

Remove any kinks in the inlet hose.

The suds from regular detergent can keep washer from operating correctly.

Use only HE detergent. Be sure to measure correctly.

Always measure detergent and follow detergent directions based on load size and soil level.

The washer is less efficient at rinsing when tightly packed.

Load items in loose heaps evenly around the washplate. The washer will not rinse well if tightly packed. Load with dry items only.

Use cycle designed for the fabrics being washed.

Add only 1 or 2 items after washer has started.

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TROUBLESHOOTING





Solution

Sand, pet hair, lint, etc. on load after washing

Heavy sand, pet hair, lint, and detergent or bleach residues may require additional rinsing.

Add an Extra Rinse to the selected cycle.

Load is tangling Washer not loaded as recommended.

See “Using Your Washer” section.

Select a cycle with a slower wash action and spin speed, however, items will be wetter than those using a higher speed spin. See the

“Cycle Guide” to match your load with the best cycle.

Load items in loose heaps evenly around the washplate.

Reduce tangling by mixing types of load items. Use the recommended cycle for the type of items being washed.

Not cleaning or removing stains

Added more water to washer.

Incorrect dispenser operation


Adding detergent on top of load.

Not washing like colors together.


Not using correct cycle for fabric type.

Not using dispenser.

Not selecting Fabric Softener-On.

Clogged dispenser.

Washer senses load size and adds correct amount of water. This is normal and necessary for clothes to move. It is normal for the wash load to be not completely covered in water. Added water lifts the laundry off the washplate, resulting in less effective cleaning.

Washer is less efficient at cleaning when tightly packed.

Load items in loose heaps evenly around the washplate. Load with dry items only.

Add only 1 or 2 items after washer has started.

Add detergent, Oxi products and color-safe bleach to the bottom of the basket before adding the load items.

Wash like colors together and remove promptly after the cycle is complete to avoid dye transfer.

The suds from regular detergent can keep washer from operating correctly.

Use only HE detergent. Be sure to measure correctly.

Always measure detergent and follow manufacturer’s directions based on load size and soil level.

Use a higher soil level cycle option and warmer wash temperature to improve cleaning.

Use Power Wash ® cycle for tough cleaning. See the “Cycle

Guide” to match your load with the best cycle and fabric type.

Use dispenser for chlorine bleach and for fabric softener to avoid staining.

Load dispenser before starting a cycle.

Do not add products directly onto load.

Always select On when adding fabric softener. Cycles that use spray rinsing will add additional water for proper fabric softener dispensing when On is selected.

Use only liquid chlorine bleach in the bleach dispenser.

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TROUBLESHOOTING





Fabric Damage Sharp items were in pockets during wash cycle.

Strings and straps could have tangled.

Items may have been damaged before washing.

Fabric damage can occur if washer is tightly packed.

Solution

Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears.

Tie all strings and straps before starting wash load.

Mend rips and broken threads in seams before washing.

Liquid chlorine bleach may have been added incorrectly.

Garment care instructions may not have been followed.

Load items in loose heaps evenly around the washplate. Load with dry items only.

Use cycle designed for the fabrics being washed.

Add only 1 or 2 items after washer is started.

Do not pour liquid chlorine bleach directly onto load. Wipe up bleach spills.

Undiluted bleach will damage fabrics. Do not use more than recommended by manufacturer.

Do not place load items on top of bleach dispenser when loading and unloading washer.

Always read and follow garment manufacturer’s care label instructions. See the “Cycle Guide” to match your load with the best cycle.

Odors

Lid locked light is flashing

Powdered detergent not dissolving completely in load

Monthly maintenance not done as recommended.

Using wrong or too much detergent.

The lid is not closed.

A cycle was stopped or paused using the Start/Pause/Unlock button.

Using too much HE detergent.

Water temperature is very cold.

Run the Clean Washer with affresh ® cycle monthly. See “Washer

Care” in Washer Maintenance.

Unload washer as soon as cycle is complete.

Use only HE detergent. Be sure to measure correctly. Always follow the manufacturer’s directions.

See “Washer Care” section.

Close the lid. The washer will not start or fill with the lid open.

The washer may still be spinning. The lid will not unlock until the basket has stopped spinning. This may take several minutes if washing large loads or heavy fabrics.

Follow the manufacturer’s instructions to determine the amount of detergent to use.

Select a warmer wash temperature.

Try adding the detergent to the basket prior to adding laundry rather than using the detergent dispenser.

Single-dose laundry packet not dissolving

Adding laundry packet incorrectly.

Be sure laundry packet is added to washer basket before adding clothes. Follow the manufacturer’s instructions to avoid damage to your items.

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TROUBLESHOOTING. Maytag TOP-LOADING

TROUBLESHOOTING

If you experience Possible Causes Solution

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