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GXV3601 IP Camera
GXV3601 System Log
This page is used to set up the system log server path and system log level. Once they are correctly configured, the device will send out system log messages to the system log server, which will help perform troubleshooting.
Syslog Server – The IP address or URL of System log server.
Syslog Level – Select the device to report the log level. Default is None. The level is one of Debug, Info, Warning or
Error.
GXV3601 Live Storage
This page displays detailed information of the live storage devices connected to the GXV3601 such as video and image files. You can view, download or delete the stored files.
Storage Information – This section displays the type, capacity, used space, free space and usage percentage of the connected USB drive or
SD card.
JPEG List – This section displays the name, source storage and size of the image files on the connected storage devices. You can view, download or delete the stored files.
Video List – This section displays the name, source storage and size of the video files on the connected storage devices. You can view, download or delete the stored files.
Firmware 1.0.4.6 Page 32 of 36
Grandstream Networks, Inc. 09/2010
GXV3601 IP Camera
IP VIDEO SURVEILLANCE
FAQ
1. What is the default IP address of GXV3601/3501/3504?
Prior to firmware version 1.0.3.9, the IP address of GXV3501/ 3504/ 3601/ 3611 is
192.168.1.168 at the factory default settings. You can perform a factory reset by pressing the
RESET button on the device for 7 seconds. Starting from firmware version 1.0.3.9, the default
IP configuration is DHCP.
2. Why can I not view the live video stream in Microsoft Internet Explorer?
Please check whether the IE add-on is installed correctly.
Once you log into the GXV3501/ 3504 / 3601’s web interface Internet Explorer will indicate that “This website wants to install to following add-on: ‘GSViewer. cab’ from Grandstream
Networks, Inc.”. Please install this add-on when prompted by IE.
3. How do you manually uninstall the Grandstream video viewer add-on for IE?
Please follow these steps to uninstall the add-on: the from C:\WINDOWS\Downloaded Program Files directory
2. Delete GSNetClient.dll, GS_Replay.exe, GSViewerX.ocx, hi_h264dec_w.dll, lik_VoiceEngine_dll.dll and GSViewerX.inf from C:\WINDOWS\system32
4. Why can’t I access the GXV3501/ 3504/ 3601 web configuration interface?
Q 1: Is your internet service down?
A 1: Connect a PC to the internet to test the connection.
Q 2: Are the PC and the device in different subnets?
A 2: Check the subnet mask and default gateway of the device and PC.
Q 3: Is there a conflict with another IP address?
A 3: Try to change the IP address of the device.
Q 4: Has the HTTP port been changed?
A 4: Contact the administrator of the device for more information.
5. The GXV3501/ 3504/ 3601 web configuration page is not displayed correctly in
Internet Explorer 8?
In IE8, Compatibility View might need to be enabled for the GXV3501/ 3504/ 3601 web configuration page to load properly. To enable compatibility view, open IE8, click Tools,
Compatibility View Setting, and add the GXV3501/ 3504/ 3601 web configuration pages to the Compatibility View.
Firmware 1.0.4.6 Page 33 of 36
Grandstream Networks, Inc. 09/2010
GXV3601 IP Camera
6. Why does IE indicate to install Grandstream Video Viewer add-on after a firmware upgrade? The add-on was properly installed before the firmware upgrade process.
New firmware will often upgrade the add-on as well. To watch the live video stream, you must install the newest version of the add-on.
7. How do you watch secondary video stream?
Login to the home page of the GXV3501/ 3504/ 3601 web GUI, click Play to watch the video stream. To watch a secondary video stream, right click on the video, and select Secondary
Stream on the pop-up menu. Try reinstalling the Grandstream Viewer add-on for IE if you cannot see the video stream.
8. Why is audio missing from the recorded video when an alarm is triggered?
Please double check whether the device has an audio input connected.
The GXV3504 has 4 audio input ports and one MIC IN port. The GXV3501 has a MIC IN port for an audio input. The GXV3601 has a built-in microphone and one MIC IN port for audio inputs.
9. What is DDNS? Is it important for IP surveillance product to have DDNS support?
DDNS is an acronym for Dynamic Domain Name Service. It is important to choose an IP network camera that has DDNS support for dynamic IP addresses.
Chances are that the network has a dynamic IP address (which changes with every log on). A
DDNS service makes sure that the camera’s IP address always matches up to the current server address. DDNS also allows for a website to be linked to the IP camera that is constantly updated with the correct information and has a reliable feed.
10. Why is Windows Media Player unable to play the recorded videos files?
The GXV3501/3601/3504 all use the H.264 video codec. Windows Media Player may lack the proper H.264 decoder to play the recorded video. Please download the Microsoft
FFDShow H.264 decoder from http://sourceforge.net/projects/ffdshow-tryout/ and install it.
11. Alarm Triggered Events do not work in GSurf.
Please double check the Alarm Action on your GXV3501/ 3504/ 3601. Login to the web GUI of the GXV3501/ 3504/ 3601, go to the Motion Detection or Alarm Events page, and make sure option Upload to Alarm Center is checked.
12. It is recommended that you save your video files in different directories when using GSurf and GS_NVR.
GSurf and GS_NVR are different programs that have the ability to delete recorded video files.
It is better to save video files in different directories when using GSurf and GS_NVR in the event that they automatically delete files that you might want to keep.
13. How can I use a cell phone to watch the GXV3501/ 3504/ 3601 video stream?
Firmware 1.0.4.6 Page 34 of 36
Grandstream Networks, Inc. 09/2010
GXV3601 IP Camera
You must set the video resolution to QCIF to watch the GXV3501/3504 /3601 video stream from a cell phone. Make sure to set the bit rate to 64kbps to ensure the best video quality.
14. Why doesn’t the IP address of the device reset when I click the “Restore” button on the Maintenance page?
The GXV3501 /3504 /3601 could be installed in areas that are not easy to access. For example, it could be installed on the roof of a building or the ceiling of an office. This makes it difficult to reinstall the device, therefore the “Restore” function will not clear the IP address.
Press the RESET button on the device for at least 6 seconds until you hear a beep to perform a factory reset of all parameters (including the IP address).
15. Why can’t the live video stream be viewed using a mobile phone or GSurf after changing the HTTP Port of the device?
Make sure that the RTSP port of the device is set to 2000 plus the HTTP Port number. For example, if the HTTP port is 88, then the RTSP port of the device that you configured on
GSurf / mobile phone should be 2088.
16. Some notes on using SD cards / USB drives.
1. The GXV3501/ 3504/ 3601 only supports FAT32 formatted USB drives
2. The GXV3501/ 3504/ 3601 support SD and SDHC
3. It takes 10-15 seconds to read SDHC and USB drives with large memory capacities.
Please wait 15 seconds to unplug the SD/USB drive after you plug them into the device.
4. If there are many files (ie. 1800 or more image batch files) on the SD/USB drive, it can take up to 5 minutes to read them. Please do not refresh the web interface at this time as the GXV3501/3504 will restart reading the SD/USB drive. Grandstream is currently working on a fix for this issue.
5. Why is there a black / flashing bar at the bottom of the video feed?
This can occur if the GXV3501 /3504 does not recognize the standard of the connected camera. If you experience this issue, please restart the GXV3501 /3504. The GXV3501
/3504 will detect the standard of the connected camera and use it when the GXV3501 /3504 boots up. To avoid this make sure to connect analog cameras before booting up the
GXV3501 /3504.
Two ports must be forwarded on your router to watch video from a GXV3501 /3504
/3601/3611 that is located on a private network from a PC in a public network. The web port
(HTTP) and the RTSP port. Please make note that the RTSP port number changes according to the web port. If the web port is 80, then the RTSP port is 554. If the web port is not 80, then the RTSP port equals the web port +2000. For example, if the web port is 88, then the
RTSP port will be 2088.
Firmware 1.0.4.6 Page 35 of 36
Grandstream Networks, Inc. 09/2010
7. Tested PC display adapters.
Display Adapter
SiS 650/651/740/661 FX/741/760 Series
Intel(R) 82945R Express Chipset Family
VIA/S3G UniChrome Pro IGP
NIVDIA Geforce 7300GS
SiS 661FX
SiS Mirage Graphics
SiS 661 Series
Intel(R) G33/G31 Express
SiS Mirage3 Graphics
SiS 661FX/GX Mirage Graphics
XGI Velari Z7/Z9/Z9S V1.08.12
Intel 965 Express Chipset Family
ATI Mobility Radeon X1300
Intel( R ) G45/G43 Express Chipset
Mobile Intel 965 Express Chipset Family
Mobile Intel(R) 4 Series Express Chipset Family
Mobile Intel® 945GM Express Chipset Family
Mobile intel® 915GM/GMS, 910GML Express Chipset
Family
Intel® G45/G43 Express Chipset
ATI Technologies, RAGE XL PCI
GXV3601 IP Camera
Test Result
Works normally
Works normally
Works normally
Works normally
Works normally
Works normally
Works normally
Works normally
Works normally
Works normally
There is some delay when playing videos.
Works normally
Works normally
Works normally
Works normally
Works normally
Works normally
Works normally
Works normally
This display adapter cannot display videos.
Firmware 1.0.4.6 Page 36 of 36
Grandstream Networks, Inc. 09/2010
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