Finding additional solutions

About Norton Autofix

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Your product must be activated and you need an

Internet connection to check if a new version is available and install new version of the product.

To check for a new version of the product

1 In the Norton Internet Security main window, click

Support.

2 In the Support drop-down menu, click New Version

Check.

This option is available only if your product is activated. The Web page that appears displays whether a new version of the product is available or not.

3 Follow the on-screen instructions to download the new product.

About Norton Autofix

Norton Autofix provides additional product support with one-click access from the Norton Internet Security main window. Norton Autofix performs a Quick Scan of your computer and repairs problems without your intervention. If the problem persists, you can use the

Open Support Web Site option to go to the Norton

Support Web site for help by telephone, email, chat, or forum.

In addition, the Norton Support Web site provides access to the knowledge base articles. By using these articles, you can easily find solutions to your technical problems.

The support technicians can help you solve more complex problems by using remote-assistance technology.

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Support offerings can vary based on the language or product.

When you click the Get Support option in the Support drop-down menu, Norton Internet Security checks your

Internet connection. To access Norton Autofix, ensure

478 Finding additional solutions

About Norton Autofix that your computer is connected to the Internet. If you use a proxy server to connect to the Internet, you must configure the proxy settings of Norton Internet

Security. See

“Configuring Network Proxy Settings”

on page 62.

If you do not know your proxy settings, contact your

Internet service provider or network administrator for assistance.

Solving a problem using Norton Autofix

Norton Autofix performs a Quick Scan of your computer and repairs problems without your intervention. If a problem persists, you can use the

Norton Support Web site for additional online support and contact options.

Your computer must be connected to the Internet to access Norton Autofix. If you use a proxy server to connect to the Internet, you must configure the proxy settings of Norton Internet Security.

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If you do not want to proceed with the support session, you can use the Skip option to bypass the scan.

To solve a problem if your computer is connected to the

Internet

1 In the Norton Internet Security main window, click

Support.

2 In the Support drop-down menu, click Get Support.

3 In the Norton Autofix window, do one of the following:

1

1

If the problem is not fixed automatically, click

Open Support Web Site, and follow the on-screen instructions to find additional support.

If the problem is fixed, click Close.

To solve a problem if your computer is unable to connect to the Internet

1 In the Norton Internet Security main window, click

Support.