Trouble Shooting Checklist. Alto-Shaam 1000-SK/II, 1000-SK-I, 1767-SK, 767-SK

S E R V I C E

T R O U B L E S H O O T I N G C H E C K L I S T

Error

Code Description Possible Cause

E-10

E-11

E-20

Product probe is shorted

Oven will cook in time only

E-21

Product probe is open

Oven will cook in time only

E-30 Under temperature

E-31

E-50

E-51

E-60

E-61

E-78

E-79

Cavity air sensor shorted

Cavity air sensor open

Over temperature

Temp. measurement error

Temp. measurement error

Real time clock error

Real time clock error

Voltage low

Voltage high

Cavity air sensor reading < 5°F. Verify sensor integrity.

See sensor test instructions below.

Cavity air sensor reading > 517°F. Verify sensor integrity.

See sensor test instructions below.

Product probe reading < 5°F. Verify sensor integrity.

See sensor test instructions below.

Product Probe reading > 517°F. Verify sensor integrity.

See sensor test instructions below.

Unit has not reached set-point for more than 90 minutes.

Unit has been higher than 25°F above the maximum cavity set-point for more than 2 minutes. Note: Holding Cabinets with this error code are more than 145°F higher than the maximum set-point.

Contact factory.

Contact factory.

Data set to factory default. Ensure that date and time are correct if applicable.

Contact factory.

Voltage below 90 VAC on a 125 VAC unit, or below 190 VAC on a

208-240 VAC unit. Correct voltage.

Voltage over 130 VAC on a 125 VAC unit, or over 250 VAC on a

208-240 VAC unit. Correct voltage.

E-80

E-81

E-82

E-83

E-85

E-86

E-87

E-88

EEPROM Error

EEPROM Error

EEPROM Error

EEPROM Error

EEPROM Error

EEPROM Error

EEPROM Error

EEPROM Error

Ensure that all temperatures and times are properly set.

Contact factory if problem persists.

Contact factory.

Contact factory.

Contact factory.

All timers, if previously on, are now off. Possible bad EEPROM.

Stored HACCP memory corrupted. HACCP Address reset to 1. Possible bad

EEPROM. Contact factory if problem persists.

Stored offsets corrupted. Offsets reset to 0. Control may need a recalibration.

Possible bad EEPROM. Contact factory if problem persists.

All timer set-points are reset to 1 minute. Timers, if previously on, are now off. Possible bad EEPROM.

E-90 Button stuck

A button has been held down for >60 seconds. Adjust control. Error will reset when the problem has been resolved.

E-dS

E-dT

E-dU

Datakey error

Datakey error

Datakey unplugged

Datakey digital signature incompatible. Cycle power, and install compatible

Datakey if error persists.

Datakey incompatible with control. Install compatible Datakey.

Install Datakey and cycle power to control to clear error.

Note: If in doubt, always cycle the power to the control and contact factory if the problem persists.

To test probe and air sensor:

Tes t probe and air sensor by placing sensor in ice water bath and using an ohmmeter set on the ohm scale. The reading should be 100 ohms resistance. If it is more than 2 ohms higher or lower, sensor needs to be replaced . simple control smokers

• installation

/ operation

/ service manual

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S E R V I C E

EXTERIOR VIEW -

single compartment (767-SK Shown)

11

30 24

28

2

19

1

14

3

34

36

13

23

16

7

12

10

20

15

30

25

29

22

5

32

8

21

9

Part numbers and drawings are subject to change without notice .

simple control smokers

• installation

/ operation

/ service manual

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S E R V I C E

ITEM

33

34

35

36

28

29

30

31

32

23

24

25

26

27

18

19

20

21

22

13

14

15

16

17

10

11

8

9

12

5

6

3

4

7

1

2

EXTERIOR PARTS LIST -

single compartment

MODEL >

DESCRIPTION

CHIP TRAY WELD

SHIM, HANDLE

DRIP PAN WELD

NON-PRODUCT PROBE SEAL

CASTER SPACER

BRACKET, SENSOR MTG .

BACK CASING

BOTTOM PANEL

SIDE PANEL

ELEMENT COVER

BONNET TOP COVER

SMOKE HEATER PLATE WELD

CABLE INSULATION

DRIP TRAY KIT

DOOR ASSEMBLY

BONNET ASSEMBLY

BLOCK, SENSOR

BLOCK, TERMINAL, PORCELAIN

BRACKET, CHIP TRAY

5/8” SNAP BUSHING, BLACK

CASTER, 1 .5" STEM, RIGID 5” WHL

CASTER, 1 .5" STEM, 5" SWIV WHL, w/BRK-

GASKETS, ADHESIVE, .125X .375 [lin ft]

HANDLE, OFFSET MAG LATCH

HINGE, 1-3/8" OFFSET, PAIR, CHROME

NUT, 1/4-20 HEX S/S

PROBE

SCREW, 10-32 X 3/4 PHILLIPS PAN HD

SCREW, 10-32 X 3/4, NF PHIL, FLAT M/S, 18-8 S/S

SCREW, 10-32X1-1/2, NF, PHIL,FLAT M/S,18-8 S/S

SCREW, 6-32 X 1/2, NC PHIL, FLAT

SCREW, 1/4-20 X 1/2, NC SLOT RND

SCREW, 8-32 x 1/4" PHIL

SHELF, WIRE S/S

SHELF, RIB RACK

SIDE RACK

767-SK 1000-SK/II

PART NO. QTY PART NO. QTY

SC-2071

SC-2072

SC-2073

SC-2239

SC-2332

SC-2459

SH-2324

SH-2743

SR-28405

BK-33546

BT-29217

BU-3611

CS-24874

CS-24875

GS-23622

HD-27080

HG-22338

NU-2437

PR-34494

4652

13947

14831

1006871

1007145

1008272

1010393

1010394

1010395

1010409

1011671

5003782

5009884

5010391

5010946

5012412

BK-27878

1

2

33

2

10

2

2

6

4

1

2

8

1

1

2

2

1

1

2

1

1

1

1

1

1

1

1

2

1

12

1

1

1

1

1

1

SC-2071

SC-2072

SC-2073

SC-2239

SC-2332

SC-2459

SH-2325

SH-29474

SR-2266

BK-33546

BT-29217

BU-3611

CS-24874

CS-24875

GS-23622

HD-27080

HG-22338

NU-2437

PR-34494

4652

13947

5005616

1005886

1007145

1008272

1011878

1009941

1010575

1011813

1011668

5003782

5012753

5009716

5013150

5012758

BK-27878

1

2

31

3

6

2

2

6

4

2

2

1

1

1

2

2

1

1

2

1

1

1

1

1

1

1

1

2

1

12

1

1

1

1

1

1

D A N G E R

LOCK-OUT OR POST

BREAKER PANEL UNTIL

SERVICE WORK HAS

BEEN COMPLETED.

D A N G E R

DISCONNECT UNIT FROM

POWER SOURCE BEFORE

CLEANING OR SERVICING.

simple control smokers

• installation

/ operation

/ service manual

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S E R V I C E

EXTERIOR VIEW -

double compartment (1000-sK-i Shown)

7

17

25

14

15

26

44

13 43

11

9

42

27

34

36

2

8

16

24

40

6

23

4

1

20

36

29

35

12

Part numbers and drawings are subject to change without notice .

simple control smokers

• installation

/ operation

/ service manual

- pg

. 20

S E R V I C E

EXTERIOR PARTS LIST -

double compartment

MODEL >

ITEM DESCRIPTION

37

38

39

40

33

34

35

36

41

42

43

13

14

15

16

7

10

11

12

8

9

5

6

3

4

1

2

CHIP TRAY WELD

SHIM, HANDLE

NON-SENSOR COVER

CASTER SPACER

BRACKET, SENSOR MTG .

BOTTOM PANEL

SIDE PANEL

ELEMENT COVER

BONNET TOP COVER

SMOKE HEATER PLATE WELD

DRIP PAN WELD

DRIP TRAY KIT

MID BONNET

BONNET ASSEMBLY

CABLE INSULATION

DOOR ASSEMBLY

20

21

22

23

17

18

19

BACK CASING

BLOCK, SENSOR

BLOCK, TERMINAL, PORCELAIN

BRACKET, CHIP TRAY

1-1/8” SNAP BUSHING

5/8" SNAP BUSHING

CASTER, 1 .5" STEM, RIGID 5” WHL

29

30

31

32

24

25

CASTER, 1 .5" STEM, 5" SWIV WHL, w/BRK-

FAN, BOX

26 GASKETS, ADHESIVE, .125X .375 [lin ft]

27-28 HANDLE, OFFSET MAG LATCH

HINGE, 1-3/8" OFFSET, PAIR, CHROME

NUT, M4-0 .7 HEX

NUT, 1/4-20 HEX S/S

PLUG, 3/8" HOLE

PROBE

SCREW, 10-32 X 3/4 PHILLIPS PAN HD

SCREW, 10-32 X 3/4, NF PHIL, FLAT M/S, 18-8 S/S

SCREW, 10-32X1-1/2, NF, PHIL,FLAT M/S,18-8 S/S

SCREW, M4-0 .7 X 6MM PHIL

SCREW, 6-32 X 1/2, NC PHIL, FLAT

SCREW, 8-32 X 2 SLOT PAN HEAD 18-8 S/S

SCREW, 1/4-20 X 1/2, NC SLOT RND

SCREW, 8-32 X 1/2" PHIL

SCREW, 8-32 x 1/4" PHIL

SHELF, WIRE S/S

SHELF, RIB RACK

1767-SK 1000-SK-I

PART NO. QTY PART NO. QTY

PR-34494

SC-2071

SC-2072

SC-2073

SC-22271

SC-2239

SC-23154

SC-2332

SC-2425

SC-2459

SH-2324

SH-2743

5013050

BK-27878

BK-33546

BT-2725

BU-3378

BU-3611

CS-24874

CS-24875

FA-34524

GS-23622 8

HD-27080 2

2

2

HG-22338 2

NU-22286 2

NU-2437 4

PG-25574 1

1

2

1

4

1

2

2

1011671

5003782

14831

5010391

5012423

5012424

5009929

5011828

4652

13947

1006871

1007145

1008272

1010394

1010437

1010409

2

1

1

1

2

1

1

2

2

2

1

1

2

12

2

2

5

4

2

4

12

20

2

4

4

2

14

44

5012875

BK-27878

BK-33546

BT-29217

BU-3378

BU-3611

CS-24874

CS-24875

FA-34524

GS-23622

HD-27080

HG-22338

NU-22286

NU-2437

PG-25574

1011668

5003782

5005616

5009716

5012768

5012769

5012781

5012859

4652

13947

1005886

1007145

1008272

1009941

1011810

1011813

PR-34494

SC-2071

SC-2072

SC-2073

SC-22271

SC-2239

SC-23154

SC-2332

SC-2425

SC-2459

SH-2325

SH-29474

4

1

2

2

8

2

2

2

1

2

1

4

1

2

2

2

1

1

1

2

1

1

2

2

2

1

1

2

12

2

2

4

4

2

4

12

20

2

4

6

2

12

42 simple control smokers

• installation

/ operation

/ service manual

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