In Case of Difficulty. Melody Hi Fi 1130AG - Aironet - Wireless Access Point, 1130AG

In Case of Difficulty

If you followed the instructions in previous sections of this guide, you should have had no trouble getting your access point installed and running. If you do experience difficulty, the following sections provide basic troubleshooting information.

Before contacting Cisco, look for a solution to your problem in this guide or the troubleshooting chapter of the Cisco Aironet 1130AG Series Access Point

Hardware Installation Guide.

The Technical Assistance Center (TAC) maintains a list of top wireless technology issues on Cisco.com. Follow these steps:

1.

Open your web browser and go to http://www.cisco.com/.

2.

Click Technical Support > Technical Support. The Technical Support

Document and Tools page appears.

3.

Click Product Support. The Hardware Support page appears.

4.

Scroll down, and click Wireless. The Wireless Devices page appears.

5.

Click Wireless LAN. The Technical Support page appears.

6.

Click Aironet Access Points. A list of access points appears.

7.

Click Aironet 1130AG Series. The Technical Support Aironet 1130AG

Series page appears.

8.

Select the appropriate subject.

Quick Start Guide Cisco Aironet 1130AG Access Point 39

Checking the Access Point LEDs

If your access point is not working properly, check the Status LED on the top panel or the Ethernet and Radio LEDs in the cable bay area. You can use the

LED colors to assess the unit status.

Note To see the Ethernet and Radio LEDs you must open the access point cover. (Refer to the “How to Open the Top Cover” section on page 2.)

The LED meanings are in this table.

Top of Unit

Status LED

Blue

Cable Bay Area

Ethernet LED Radio LED

— —

Light green

—

—

Blinking green

—

—

Meaning

Normal operating condition; at least one wireless device associated.

Normal operating condition; no wireless device associated.

Transmitting or receiving

Ethernet packets.

40 78-15955-02

Top of Unit

Status LED

—

Blinking dark blue

Cable Bay Area

Ethernet LED Radio LED

— Blinking green

Green or blinking green

Amber Various

Blinking red Various

Blinking green or off

Various

Various

Meaning

Transmitting or receiving radio packets.

Software upgrade in progress.

IOS errors

Boot loader errors

For more details on these LED status codes, see the “Troubleshooting” chapter of the Cisco Aironet 1130AG Series Access Point Hardware

Installation Guide.

Checking Basic Settings

Mismatched basic settings are the most common causes of lost connectivity with wireless clients. If the access point does not communicate with client devices, check the following areas.

Quick Start Guide Cisco Aironet 1130AG Access Point 41

SSID

Wireless clients attempting to associate with the access point must use the same SSID as the access point. If a client device SSID does not match the

SSID of an access point in radio range, the client device will not associate.

WEP Keys

The WEP keys that you use to transmit data must be set up exactly the same on your access point and any wireless devices with which it associates. For example, if you set WEP Key 3 on your client adapter to 0987654321 and select it as the transmit key, you must also set the same value for WEP Key 3 on the access point. However, the access point does not need to use WEP Key

3 as the transmit key.

Refer to the Cisco IOS Software Configuration Guide for Cisco Aironet

Access Points for instructions on setting the access point WEP keys.

Security Settings

Wireless devices attempting to authenticate with your access point must support the same security options configured on the access point, such as

EAP or LEAP, MAC address authentication, Message Integrity Check (MIC)

WEP key hashing, and 802.1X protocol versions.

42 78-15955-02

If a wireless client cannot authenticate with your access point, contact the system administrator for proper security settings in the client adapter and for the client adapter driver and firmware versions that are compatible with the access point settings.

Resetting to Default Configuration

If you forget your password that allows you to configure the access point, you may need to completely reset the configuration. You can use the MODE button on the access point to reset the configuration.

Note These steps reset all configuration settings to factory defaults, including passwords, WEP keys, the IP address, and the SSID.

Using the MODE Button

Follow these steps to delete the current configuration and return all access point settings to the factory defaults by using the MODE button:

1.

Open the access point cover (refer to the “How to Open the Top Cover” section on page 2).

2.

Disconnect power from the access point (the power jack for external power or the Ethernet cable for in-line power).

Quick Start Guide Cisco Aironet 1130AG Access Point 43

3.

Press and hold the MODE button while you reconnect power to the access point.

4.

Continue pressing the MODE button until the Ethernet LED turns amber.

(approximately 2 to 3 seconds). Then release the button.

5.

After the access point reboots, you must reconfigure it using the web browser interface, the Telnet interface, or the access point console port.

Using the Web Browser Interface

Follow these steps to delete the current configuration and return all access point settings to factory defaults using the web browser interface:

1.

Open your Internet browser. You must use Microsoft Explorer (version

5.x or later) or Netscape Navigator (version 4.x or later).

2.

Enter the access point IP address in the browser address line, and press

Enter. An Enter Network Password screen appears.

3.

Enter the username Cisco in the User Name field.

4.

Enter the password Cisco in the Password field and press Enter. The

Summary Status page appears.

5.

Click System Software. The System Software screen appears.

6.

Click System Configuration. The System Configuration screen appears.

44 78-15955-02