12

Appendix A: Troubleshooting

General problems

Problem

“Insert SIM card” displays

“No network coverage,”

“Unable to connect. No network coverage.” or

“Message sending failed” displays

The bars of the signal icon ( ) disappear

The display is not clear

Description & Solution

Check that the USIM/SIM card has been correctly installed.

• The network connection has been lost.

You may be in a weak signal area (in a tunnel or surrounded by buildings).

Move and try again.

• You are trying to access an option for which you have not taken out a subscription with your service provider.

Contact the service provider for further details.

• If you have just turned on your phone, wait for about 2 minutes, until your phone finds the network and receives a signal.

• If you are in a tunnel or in an elevator, the phone may not be able to receive the network signal properly. Move to an open place.

• This may appear when you move between different service areas. It is normal.

In direct sunlight, you may not be able to see the display clearly. Moving to a place with different light should solve this problem.

153

Troubleshooting

Problem

White lines appear on the display

Description & Solution

This may happen if you turn on the phone after a long period of disuse, or after removing the battery without turning off the phone. This is not related to the phone’s life or performance. The display should correct itself shortly.

“Locked” displays The automatic locking feature has been enabled. You must press the Unlock soft key and enter the lock code before you can use the phone. To disable this feature, go to Settings → General →

Security → Phone and SIM card and set Phone autolock peri... to None.

“PIN code” appears

• You are using your phone for the first time. You must enter the Personal

Identification Number (PIN) supplied with the USIM/SIM card.

• The PIN code request feature has been enabled. Each time the phone is switched on, the PIN has to be entered.

To disable this feature, go to Settings

→ General → Security → Phone and

SIM card and set PIN code request to Off.

“PUK code” appears

The PIN code was entered incorrectly three times in succession and the phone is now blocked. Enter the PUK supplied by your service provider.

154

Troubleshooting

Problem

I forgot the security, PIN, or

PUK codes

Description & Solution

The default lock code is 00000000. If you forget or lose the code, contact your phone dealer. If you forget or lose a PIN or PUK code, or if you have not received such a code, contact your service provider.

Call problems

Problem

I have entered a number but it was not dialled

My correspondent cannot reach me

My correspondent cannot hear me speaking

Description & Solution

• Be sure that you have pressed .

• Check if your wireless connection to your mobile service provider is switched on and the signal from the network is unobstructed.

• You may have set an outgoing call barring option.

• Be sure that your phone is switched on.

• Check if your wireless connection to your mobile service provider is switched on and the signal from the network is unobstructed.

• You may have set an incoming call barring option.

• Be sure that you have not switched off the microphone.

• Be sure that you are holding the phone close enough to your mouth. The microphone is located at the bottom of the phone.

155

Troubleshooting

Problem

The audio quality of the call is poor

Calls to and from the phone are not connected properly, and are easily disconnected.

Description & Solution

• Adjust the voice volume by pressing

/ .

• Check the signal strength indicator on the display ( ); the number of bars indicates the signal strength, from strong to weak.

• Try moving the phone slightly or moving closer to a window if you are in a building.

• Signals from the network are weak.

Move to another area.

• Touching the antenna area, the top of the phone may lower the call quality.

Be careful not to touch the top of the phone while using the phone.

Power and charging problems

Problem

“Battery low” appears on the display

Charging does not start

Description & Solution

Battery power is very low. Recharge the battery.

• Disconnect the phone from the travel adapter, remove the battery, and then replace it. Try charging again.

• If the problem persists, clean the metal contacts on the battery and the phone.

• If the actions above do not clear the problem, contact a Samsung service representative.

156

Troubleshooting

Problem

The phone malfunctions or does not function

The battery’s standby time is shorter than expected

Description & Solution

Remove the battery and then replace it.

Turn on the phone. If the problem persists, contact a Samsung service representative.

• Batteries are subject to wear and tear.

Standby time may grow shorter as time passes.

• Leaving a fully charged battery in a cold or hot place for a long period of time may reduce battery life.

• Standby time depends on where you use the phone. The actual time may vary from the battery’s specifications.

We recommend that you disconnect the phone from the travel adapter or unplug the adapter from the power outlet.

Is it OK if I leave the phone connected to the power outlet after it is fully charged

The phone becomes hot

The battery level seem sufficient, but the phone does not turn on

This may happen when you are on the phone or when you use applications, such as games, the web browser, or the camera, because the phone needs more power at those times. This does not affect the phone’s life or performance.

• Remove the battery from the phone and reinstall it. Then turn on the phone.

• Clean the metal contacts both on the battery and on the phone. Reinstall the battery and turn on the phone.

157

Troubleshooting

Problem

The phone turns off when the travel adapter is connected

Description & Solution

Dust on the contacts may cause unexpected power-off or charging problems. Clean the metal contacts both on the battery and on the phone.

Application problems

Problem

“Not enough memory to perform operation. Delete some data first.” or “Memory low.

Delete some data.” displays

Application does not respond

Description & Solution

To view what kind of data you have and how much memory the different data groups consume, go to File manager and select Options → Memory details.

Delete old items from applications. If necessary, make a backup copy of your data using PC Studio or the memory card.

Open the application switching window by pressing and holding . Then scroll to the application and press the application. Open it again.

to close

Web

“No valid access point defined.

Define one in

Services settings.” displays

Insert proper browser settings. Contact your service provider for instructions.

158

Troubleshooting

Problem

Calendar

Week numbers are missing

Contacts

No number is dialled when you recall a contact card

Description & Solution

If you have changed the Calendar settings so that the week starts on a day other than Monday, the week numbers will not be shown.

Camera

Images seem smudged

The phone is unable to connect to the wireless web

Check that the camera lens protection window is clean.

• Check if you have set up and are connected to an Internet service provider.

• Check if your wireless connection to your mobile service provider is switched on and the signal from the

GPRS network is unobstructed.

• Verify with your service provider that your user name and password are correct.

• Verify with your Internet service provider that the network you are trying to connect is available, or try to connect it from another PC.

• Check that a number has been stored in the contact card.

• Re-store the number, if necessary.

159

Troubleshooting

Problem

Bluetooth

I cannot end a

Bluetooth connection

I cannot find my friend’s Bluetoothenabled device

Description & Solution

If another device is connected to your phone, you can either end the connection using the other device or by deactivating Bluetooth. Go to Bluetooth and select Bluetooth → Off.

• Check that both have activated

Bluetooth.

• Check that the distance between the two devices is not over 10 meters or that there are no walls or other obstructions between the devices.

• Check that the other device is not in

Hidden mode.

• Check that both devices are compatible.

Log

The communication log appears empty

You may have activated a filter, and no communication events fitting that filter have been logged. To see all events, press the Right key from the Log main view and select Options → Filter → All

communication.

Messaging

I cannot select a contact card when creating a message

If the contact card does not have a phone number or email address, you cannot select it. Add the missing information to the contact card in

Contacts.

160

Troubleshooting

Problem

PC connectivity

A problem occurs when connecting the phone to a PC

Description & Solution

• Make sure that PC Studio has been installed and is running on your PC.

See the User’s Guide for PC Studio on the CD-ROM for further information on how to use PC Studio.

• Check if USB mode is set to PC

Studio.

If the above guidelines do not help you to solve the problem, take note of:

• the model and serial numbers of your phone

• your warranty details

• a clear description of the problem

• Then contact your local dealer or Samsung after-sales service.

161