Checking the Internet Service Connection. Netgear WNR1000v3, WNR1000v3h2

N150 Wireless Router User Manual

Note: If your computer cannot reach a DHCP server, some operating systems will assign an IP address in the range 169.254.x.x. If your

IP address is in this range, verify that you have a good connection from the computer to the router, then restart (reboot) your computer.

• If your router’s IP address has been changed and you don’t know the current IP address, see http://www.routerlogin.net.

• Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using

Internet Explorer, click Refresh to be sure the Java applet is loaded. Try closing the browser and reopening it again.

• If you are attempting to set up your NETGEAR router as an additional router behind an existing router in your network, consider replacing the existing router instead. NETGEAR does not support such a configuration.

• If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your network, the router cannot perform many gateway services, for example, converting ADSL or Cable data into Ethernet networking information. NETGEAR does not support such a configuration.

Checking the Internet Service Connection

If you can access your router, but your router is unable to access the Internet, review the topics in this section:

• Obtaining an Internet IP Address ”

• Troubleshooting PPPoE ”

• Troubleshooting Internet Browsing ”

Obtaining an Internet IP Address

If your wireless router is unable to access the Internet, and your Internet light is amber, check the wireless router to see if it is able to get an Internet IP address from your service provider.

Unless you have a static IP address, your wireless router automatically requests an IP address from your service provider.

To check your wireless router’s Internet IP address:

1. Log in to the wireless router.

2. Select Router Status, under Maintenance in the main menu, to check that an IP address is shown for the Internet Port. If 0.0.0.0 is shown, your wireless router has not obtained an IP address from your service provider.

If your router is unable to obtain an IP address from the your service provider, the problem might be one of the following:

Chapter 7: Troubleshooting | 95

N150 Wireless Router User Manual

• You might need to force your cable or DSL modem to recognize your new router by restarting your network, in the sequence described in the NETGEAR Wireless Router

Setup Manual.

• Your service provider might require a login. Ask your service provider whether they require a PPP over Ethernet (PPPoE) login (see

Troubleshooting PPPoE on page 96).

• You might have incorrectly set the service name, user name or password. Review your router’s Basic Settings screen.

• Your service provider might check for your computer's host name. Assign the computer

Host Name of your ISP account to the wireless router on the Basic Settings screen.

• Your service provider might only allow one Ethernet MAC address to connect to the

Internet, and check for your computer’s MAC address. If this is the case:

Inform your service provider that you have bought a new network device, and ask them to use the wireless router’s MAC address, or

Configure your router to spoof your computer’s MAC address. On the Basic Settings screen in the Router MAC Address section, select “Use this Computer’s MAC

Address” and click Apply. Then restart your network in the correct sequence (see the

NETGEAR Wireless Router Setup Manual for instructions).

Troubleshooting PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.

To troubleshoot a PPPoE connection:

1. Log in to the wireless router.

2. Select Router Status under Maintenance on the main menu.

3. Click Connection Status. If all of the steps indicate “OK,” then your PPPoE connection is up and working.

If any of the steps indicate “Failed,” you can attempt to reconnect by clicking Connect.

The wireless router will continue to attempt to connect indefinitely.

If you cannot connect after several minutes, you might be using an incorrect service name, user name, or password. There also might be a provisioning problem with your

ISP.

Note: Unless you connect manually, the wireless router will not authenticate using PPPoE until data is transmitted to the network.

Troubleshooting Internet Browsing

If your wireless router can obtain an IP address but your computer is unable to load any web pages from the Internet, check the following:

96 | Chapter 7: Troubleshooting