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Securing the printer 152
Securing the printer
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory
Volatile memory
Non-volatile memory
Description
Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs.
Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used to store operating system, device settings, and network information.
Erase the content of any installed printer memory in the following circumstances:
•
The printer is being decommissioned.
•
The printer is being moved to a different department or location.
•
The printer is being serviced by someone from outside your organization.
•
The printer is being removed from your premises for service.
•
The printer is being sold to another organization.
Erasing volatile memory
The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered data, simply turn off the printer.
Erasing non
‑volatile memory
•
Individual settings, device and network settings, security settings, and embedded solutions—Erase information and settings by selecting Wipe All Settings in the Configuration menu.
•
Fax data—Erase fax settings and data by selecting Wipe All Settings in the Configuration menu.
1
Turn off the printer.
2
Hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress bar appears.
The printer performs a power-on sequence, and then the Configuration menu appears. When the printer is fully powered up, the printer displays a list of functions.
3
Press the up or down arrow button until Wipe All Settings appears.
The printer will restart several times during this process.
Note: Wipe All Settings securely removes device settings, solutions, jobs, faxes, and passwords from the printer memory.
4
Navigate to:
Back > Exit Config Menu
Securing the printer 153
The printer will perform a power
‑on reset, and then return to normal operating mode.
Finding printer security information
In high-security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, visit the
Lexmark security Web page
.
You can also see the Embedded Web Server Administrator’s Guide for additional information:
1
Go to
http://support.lexmark.com
, and then click SELECT YOUR PRODUCT.
2
From the “Search by Product Category” section, navigate to Software and Solutions > Other Applications.
3
Click the Manuals tab, and then select the Embedded Web Server Administrator’s Guide.
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Table of contents
- 2 Contents
- 6 Safety information
- 8 Learning about the printer
- 8 Finding information about the printer
- 9 Selecting a location for the printer
- 10 Printer configurations
- 11 Understanding the basic functions of the scanner
- 12 Using the ADF and scanner glass
- 13 Using the printer control panel
- 13 Understanding the colors of the indicator and Sleep button lights
- 15 Additional printer setup
- 15 Installing internal options
- 15 Available internal options
- 15 Accessing the controller board
- 17 Installing an optional card
- 19 Installing hardware options
- 19 Order of installation
- 19 Installing optional trays
- 22 Attaching cables
- 23 Setting up the printer software
- 23 Installing the printer software
- 23 Updating available options in the printer driver
- 24 Networking
- 24 Preparing to set up the printer on an Ethernet network
- 25 Installing the printer on an Ethernet network
- 26 Preparing to set up the printer on a wireless network
- 27 Connecting the printer using the Wireless Setup Wizard
- 27 Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)
- 28 Connecting the printer to a wireless network using the Embedded Web Server
- 29 Verifying printer setup
- 29 Printing a menu settings page
- 29 Printing a network setup page
- 30 Loading paper and specialty media
- 30 Setting the paper size and type
- 30 Configuring Universal paper settings
- 30 Loading trays
- 35 Loading the multipurpose feeder
- 39 Linking and unlinking trays
- 39 Linking and unlinking trays
- 40 Creating a custom name for a paper type
- 40 Assigning a custom paper type name
- 41 Assigning a custom paper type
- 42 Paper and specialty media guide
- 42 Paper guidelines
- 42 Paper characteristics
- 43 Unacceptable paper
- 43 Selecting paper
- 43 Selecting preprinted forms and letterhead
- 44 Using recycled paper and other office papers
- 45 Supported paper sizes, types, and weights
- 45 Supported paper sizes
- 46 Supported paper types and weights
- 47 Using specialty media
- 47 Tips on using letterhead
- 48 Tips on using transparencies
- 48 Tips on using envelopes
- 48 Tips on using labels
- 49 Tips on using card stock
- 49 Storing paper
- 51 Printing
- 51 Printing a document
- 51 Printing a document
- 51 Adjusting toner darkness
- 52 Printing confidential and other held jobs
- 52 Storing print jobs in the printer
- 53 Printing confidential and other held jobs
- 53 Modifying confidential print settings
- 54 Printing information pages
- 54 Printing a font sample list
- 54 Canceling a print job
- 54 Canceling a print job from the printer control panel
- 54 Canceling a print job from the computer
- 56 Copying
- 56 Making copies
- 56 Making a quick copy
- 56 Copying using the ADF
- 57 Copying using the scanner glass
- 57 Copying photos
- 57 Copying on specialty media
- 57 Copying on transparencies
- 58 Copying on letterhead
- 59 Customizing copy settings
- 59 Copying to a different size
- 59 Making copies using paper from a selected tray
- 60 Copying on both sides of the paper (duplexing)
- 61 Reducing or enlarging copies
- 61 Making a copy lighter or darker
- 61 Adjusting copy quality
- 62 Collating copies
- 63 Placing separator sheets between copies
- 63 Copying multiple pages onto a single sheet
- 64 Placing information on copies
- 64 Placing an overlay message on each page
- 65 Canceling a copy job
- 65 Canceling a copy job from the printer control panel
- 65 Understanding the copy options
- 65 Copies
- 65 Copy from
- 65 Copy to
- 66 Scale
- 66 Darkness
- 66 Sides (Duplex)
- 66 Collate
- 66 Content Type
- 66 Content Source
- 67 Advanced Duplex
- 67 Overlay
- 67 Separator Sheets
- 67 Paper Saver
- 68 E-mailing
- 68 Setting up the printer to e-mail
- 68 Setting up the e-mail function
- 68 Configuring e-mail settings
- 69 Creating an e-mail shortcut
- 69 Creating an e-mail shortcut using the Embedded Web Server
- 69 E-mailing a document
- 69 Sending an e-mail using a shortcut number
- 69 Sending an e-mail using the address book
- 70 Canceling an e-mail
- 71 Faxing
- 71 Setting up the printer to fax
- 72 Initial fax setup
- 73 Choosing a fax connection
- 73 Scenario 1: Standard telephone line
- 77 Scenario 2: Digital Subscriber Line (DSL)
- 78 Scenario 3: VoIP telephone service
- 79 Scenario 4: Digital telephone service through a cable provider
- 80 Scenario 5: Countries or regions with different telephone wall jacks and plugs
- 84 Connecting to a distinctive ring service
- 84 Setting the outgoing fax or station name and number
- 85 Setting the date and time
- 85 Configuring the printer to observe daylight saving time
- 85 Sending a fax
- 85 Sending a fax using the printer control panel
- 86 Sending a fax using the computer
- 86 Sending a fax using a shortcut number
- 87 Sending a fax using the address book
- 87 Sending a fax at a scheduled time
- 87 Creating a fax destination shortcut using the Embedded Web Server
- 88 Customizing fax settings
- 88 Changing the fax resolution
- 88 Making a fax lighter or darker
- 89 Viewing a fax log
- 89 Blocking junk faxes
- 89 Canceling an outgoing fax
- 89 Canceling a fax job while the original documents are still scanning
- 90 Canceling a fax job after scanning the original documents
- 90 Holding and forwarding faxes
- 90 Holding faxes
- 90 Forwarding a fax
- 91 Understanding the fax options
- 91 Original Size
- 91 Resolution
- 91 Darkness
- 91 Content Type
- 92 Content Source
- 92 Sides (Duplex)
- 92 Orientation
- 92 Binding
- 93 Scanning
- 93 Scanning to an FTP address
- 93 Creating shortcuts
- 93 Creating an FTP shortcut using the Embedded Web Server
- 94 Scanning to an FTP address
- 94 Scanning to an FTP address using a shortcut number
- 94 Scanning to an FTP address using the address book
- 95 Scanning to a computer
- 95 Scanning to a computer
- 97 Understanding printer menus
- 97 Menus list
- 98 Paper menu
- 98 Default Source menu
- 98 Paper Size/Type menu
- 101 Configure MP menu
- 101 Substitute Size menu
- 101 Paper Texture menu
- 103 Paper Weight menu
- 104 Paper Loading menu
- 105 Custom Types menu
- 106 Custom Scan Sizes menu
- 106 Universal Setup menu
- 107 Reports menu
- 107 Reports menu
- 108 Network/Ports menu
- 108 Active NIC menu
- 108 Standard Network or Network [x] menu
- 109 Reports menu
- 109 Network Card menu
- 110 TCP/IP menu
- 111 IPv6 menu
- 112 Wireless menu
- 113 AppleTalk menu
- 113 SMTP Setup menu
- 114 Security menu
- 114 Security Audit Log menu
- 115 Set Date and Time menu
- 116 Settings menu
- 116 General Settings menu
- 121 Copy Settings menu
- 124 Fax Settings menu
- 124 Fax Mode (Analog Fax Setup) menu
- 130 E-mail Settings menu
- 133 FTP Settings menu
- 136 Print Settings
- 136 Setup menu
- 137 Finishing menu
- 139 Quality menu
- 140 XPS menu
- 140 PDF menu
- 140 PCL Emul menu
- 143 HTML menu
- 144 Image menu
- 144 Help menu
- 146 Saving money and the environment
- 146 Saving paper and toner
- 146 Using recycled paper
- 146 Conserving supplies
- 147 Saving energy
- 147 Using Eco-Mode
- 147 Reducing printer noise
- 148 Adjusting Sleep mode
- 149 Using Hibernate mode
- 149 Adjusting the brightness of the printer display
- 150 Using Schedule Power Modes
- 150 Recycling
- 150 Recycling Lexmark products
- 151 Recycling Lexmark packaging
- 151 Returning Lexmark cartridges for reuse or recycling
- 152 Securing the printer
- 152 Statement of Volatility
- 152 Erasing volatile memory
- 152 Erasing non-volatile memory
- 153 Finding printer security information
- 154 Maintaining the printer
- 154 Cleaning the printer parts
- 154 Cleaning the printer
- 155 Cleaning the scanner glass
- 156 Checking the status of parts and supplies
- 156 Checking the status of parts and supplies on the printer control panel
- 156 Checking the status of parts and supplies from the Embedded Web Server
- 156 Estimated number of remaining pages
- 157 Ordering supplies
- 157 Using genuine Lexmark parts and supplies
- 157 Ordering toner cartridges
- 158 Ordering a maintenance kit
- 158 Ordering an ADF separator pad
- 158 Ordering an imaging unit
- 159 Storing supplies
- 159 Replacing supplies
- 159 Replacing the toner cartridge
- 161 Replacing the imaging unit
- 163 Moving the printer
- 163 Before moving the printer
- 164 Moving the printer to another location
- 164 Shipping the printer
- 165 Managing the printer
- 165 Finding advanced networking and administrator information
- 165 Checking the virtual display
- 165 Setting up e-mail alerts
- 165 Viewing reports
- 166 Configuring supply notifications from the Embedded Web Server
- 167 Restoring factory default settings
- 168 Clearing jams
- 168 Avoiding jams
- 169 Understanding jam messages and locations
- 171 [x]-page jam, open front door. [20y.xx]
- 174 [x]-page jam, open rear door. [20y.xx]
- 175 [x]-page jam, clear standard bin. [20y.xx]
- 176 [x]-page jam, remove tray 1 to clear duplex. [23y.xx]
- 177 [x]-page jam, open tray [x]. [24y.xx]
- 178 [x]-page jam, clear manual feeder. [25y.xx]
- 179 [x]-page jam, open automatic feeder top cover. [28y.xx]
- 181 Troubleshooting
- 181 Understanding printer messages
- 181 Cartridge, imaging unit mismatch [41.xy]
- 181 Cartridge low [88.xy]
- 181 Cartridge nearly low [88.xy]
- 181 Cartridge very low, [x] estimated pages remain [88.xy]
- 181 Change [paper source] to [custom string] load [paper orientation]
- 182 Change [paper source] to [custom type name] load [orientation]
- 182 Change [paper source] to [paper size] load [orientation]
- 182 Change [paper source] to [paper type] [paper size] load [orientation]
- 182 Close flatbed cover and load originals if restarting job [2yy.xx]
- 182 Close front door
- 183 Complex page, some data may not have printed [39]
- 183 Defective flash detected [51]
- 183 Error reading USB drive. Remove USB.
- 183 Error reading USB hub. Remove hub.
- 183 Fax memory full
- 183 Fax partition inoperative. Contact system administrator.
- 183 Fax server 'To Format' not set up. Contact system administrator.
- 184 Fax Station Name not set up. Contact system administrator.
- 184 Fax Station Number not set up. Contact system administrator.
- 184 Imaging unit low [84.xy]
- 184 Imaging unit nearly low [84.xy]
- 184 Imaging unit very low, [x] estimated pages remain [84.xy]
- 184 Incorrect paper size, open [paper source] [34]
- 185 Insufficient memory for Flash Memory Defragment operation [37]
- 185 Insufficient memory, some Held Jobs were deleted [37]
- 185 Insufficient memory, some held jobs will not be restored [37]
- 185 Insufficient memory to collate job [37]
- 185 Insufficient memory to support Resource Save feature [35]
- 186 Load manual feeder with [custom string] [paper orientation]
- 186 Load manual feeder with [custom type name] [paper orientation]
- 186 Load manual feeder with [paper size] [paper orientation]
- 186 Load manual feeder with [paper type] [paper size] [paper orientation]
- 187 Load [paper source] with [custom string] [paper orientation]
- 187 Load [paper source] with [custom type name] [paper orientation]
- 187 Load [paper source] with [paper size] [paper orientation]
- 187 Load [paper source] with [paper type] [paper size] [paper orientation]
- 188 Maintenance kit low [80.xy]
- 188 Maintenance kit nearly low [80.xy]
- 188 Maintenance kit very low, [x] estimated pages remain [80.xy]
- 188 Memory full, cannot print faxes
- 188 Memory full, cannot send faxes
- 188 Memory full [38]
- 189 Network [x] software error [54]
- 189 No analog phone line connected to modem, fax is disabled.
- 189 Non-Lexmark [supply type], see User’s Guide [33.xy]
- 189 Not enough free space in flash memory for resources [52]
- 190 Printer had to restart. Last job may be incomplete.
- 190 Reinstall missing or unresponsive cartridge [31.xy]
- 190 Reinstall missing or unresponsive imaging unit [31.xy]
- 190 Remove paper from standard output bin
- 190 Replace all originals if restarting job.
- 191 Replace cartridge, 0 estimated pages remain [88.xy]
- 191 Replace cartridge, printer region mismatch [42.xy]
- 191 Replace defective imaging unit [31.xy]
- 191 Replace imaging unit, 0 estimated pages remain [84.xy]
- 192 Replace jammed originals if restarting job.
- 192 Replace maintenance kit, 0 estimated pages remain [80.xy]
- 192 Replace unsupported cartridge [32.xy]
- 192 Replace unsupported imaging unit [32.xy]
- 192 Scanner automatic feeder cover open
- 192 Scanner disabled by admin [840.01]
- 193 Scanner disabled. Contact system administrator if problem persists. [840.02]
- 193 Scanner jam, remove all originals from the scanner [2yy.xx]
- 193 Scanner jam, remove jammed originals from the scanner [2yy.xx]
- 193 Serial option [x] error [54]
- 193 SMTP server not set up. Contact system administrator.
- 193 Standard network software error [54]
- 194 Standard USB port disabled [56]
- 194 Supply needed to complete job
- 194 Too many flash options installed [58]
- 194 Too many trays attached [58]
- 194 Unformatted flash detected [53]
- 195 Weblink server not set up. Contact system administrator.
- 195 Solving printer problems
- 195 Basic printer problems
- 195 The printer is not responding
- 197 Printer display is blank
- 197 Hardware and internal option problems
- 197 Cannot detect internal option
- 198 Tray problems
- 199 Paper feed problems
- 199 Jammed pages are not reprinted
- 199 Paper frequently jams
- 200 Paper jam message remains after jam is cleared
- 200 Solving print problems
- 200 Printing problems
- 200 Incorrect characters print
- 200 Job prints from the wrong tray or on the wrong paper
- 201 Large jobs do not collate
- 202 Multiple-language PDF files do not print
- 202 Print jobs do not print
- 203 Print job takes longer than expected
- 204 Printing slows down
- 205 Tray linking does not work
- 205 Unexpected page breaks occur
- 206 Print quality problems
- 206 Characters have jagged or uneven edges
- 206 Clipped pages or images
- 207 Compressed images appear on prints
- 208 Gray background on prints
- 209 Horizontal voids appear on prints
- 210 Incorrect margins on prints
- 211 Paper curl
- 211 Print irregularities
- 213 Print is too dark
- 214 Print is too light
- 215 Printer is printing blank pages
- 216 Printer is printing solid black pages
- 217 Repeating defects appear on prints
- 218 Shadow images appear on prints
- 218 Skewed print
- 219 Streaked horizontal lines appear on prints
- 220 Streaked vertical lines appear on prints
- 221 Toner fog or background shading appears on prints
- 222 Toner rubs off
- 222 Toner specks appear on prints
- 222 Transparency print quality is poor
- 223 Uneven print density
- 223 Vertical voids appear on prints
- 224 Solving copy problems
- 224 Copier does not respond
- 225 Scanner unit does not close
- 225 Poor copy quality
- 226 Partial document or photo copies
- 227 Solving fax problems
- 227 Fax function is not set up
- 228 Caller ID is not shown
- 229 Cannot send or receive a fax
- 231 Can send but not receive faxes
- 232 Can receive but not send faxes
- 233 Received fax has poor print quality
- 233 Solving scanner problems
- 234 The scanner does not respond
- 235 Scan job was not successful
- 235 Scanner unit does not close
- 235 Scanning takes too long or freezes the computer
- 236 Poor scanned image quality
- 237 Partial document or photo scans
- 237 Embedded Web Server does not open
- 238 Contacting customer support
- 240 Notices
- 240 Product information
- 240 Edition notice
- 240 GOVERNMENT END USERS
- 241 Licensing notices
- 241 Trademarks
- 241 Federal Communications Commission (FCC) compliance information statement
- 242 Noise emission levels
- 242 Temperature information
- 242 Waste from Electrical and Electronic Equipment (WEEE) directive
- 242 Product disposal
- 243 Static sensitivity notice
- 243 ENERGY STAR
- 243 Laser notice
- 243 Laser advisory label
- 244 Power consumption
- 244 Product power consumption
- 245 Sleep Mode
- 245 Hibernate Mode
- 245 Off mode
- 245 Total energy usage
- 246 European Community (EC) directives conformity
- 246 Regulatory notices for telecommunication terminal equipment
- 246 Notice to users of the US telephone network: FCC requirements
- 247 Notice to users of the Canadian telephone network
- 248 Notice to users of the New Zealand telephone network
- 249 Notice to Users in the European Union
- 249 Regulatory notices for wireless products
- 249 Modular component notice
- 249 Exposure to radio frequency radiation
- 250 Notice to users in Brazil
- 250 Industry Canada (Canada)
- 251 Taiwan NCC RF notice statement
- 251 Notice to users in the European Union
- 253 STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...
- 256 Index