Troubleshooting Guide. Dimplex NBDF2608

Troubleshooting guide

general

Circuit breaker trips or fuse blows when unit is turned on

Unit turns on or off by itself

Lights dim in room while the unit is on

PROBLEM

Power cord gets warm

Fireplace seems dark side sources.

rating

CAUSE

Short in unit wiring.

Improper circuit current rating

Remote Control has a similar frequency to other remotes in the area.

Radio frequency disturbance from out-

Defective Remote Control Receiver

Unit is drawing close to circuit current

Normal Operation

Defective Power Cord

Improper operation

Defective Light Dimmer

SOLUTION

Trace wiring in unit.

Additional appliances may exceed the current rating of the circuit breaker or fuse. Plug unit into another outlet or install unit on a dedicated 15 amp circuit.

Replace Remote Control. Initialize to Remote Control

Receiver.

Replace Remote Control. Initialize Remote Control and Receiver.

Replace Remote Control Receiver. Initialize Remote

Control and Receiver.

Move the unit to another outlet or install unit on a dedicated 15 amp circuit

The power cord may get slightly warm to the touch when the heater is on

Replace Power Cord if cord gets hot to the touch.

Refer to Operation Section

Replace Light Dimmer Components

Appearance

Fireplace does not turn on Manually

Fireplace does not turn on using the Remote Control

Improper operation

No incoming power from the electrical wall socket

Refer to Operation Section

Check fuse/breaker panel

Defective 3-Position Switch

Improper operation

Replace 3-Position Switch

Refer to Operation Section

Remote Control not initialized to fireplace Initialize the Remote Control

Remote Control not working Install new battery into the Remote Control. Initialize

Remote Control.

Replace Remote Control Receiver or Remote Control, where necessary. Initialize Remote Control and

Remote Control Receiver.

Flame Frozen

Flame not bright or flame not visible

Log set dim, not glowing

(DF2608 Only)

Loose wiring

Defective Flicker Motor

Defective Flame Speed Control

Burnt out light bulbs

Loose wiring

Defective Light Harness

Loose wiring

Defective Log Driver Controller

Flame Shutter

Defective Log Set

Defective Flicker Motor

Light leaking around the log set Log set not positioned properly

Check wiring connections

Replace Flicker Motor

Replace Flame Speed Control Components

Replace light bulbs

Check wiring connections

Replace Light Harness

Check wiring connections

Replace Log Driver Controller

Replace Log Set

Replace Flicker Motor

Check log set for proper fit

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For service questions, please call Dimplex at 1-888-346-7539.

For sales inquiries, please call Sylvane at 1-800-934-9194 or visit sylvane.com.

PROBLEM

Heater

Heater is not turning off

CAUSE SOLUTION

Heater is not turning on

Heater is turning off after a couple of minutes of operation

Heater emits an odor

Heater fan turns on but heater lacks heat

Heating element is glowing red

Improper operation

Defective Heater Switch

Defective Thermostat

Improper operation

Loose wiring

Defective Heater Switch

Defective Thermostat

Refer to Operation Section

Replace Heater Switch

Replace Thermostat

Refer to Operation Section

Trace wiring in unit

Replace Heater Switch

Replace Thermostat

Defective Heater Assembly Replace Heater Assembly

Build up of dirt/dust in Heater Assembly Ensure that exterior intake louvers and firebox cavity are free of dirt/dust.

Defective Heater Assembly Replace Heater Assembly

Normal Operation Normal operation is when the heater emits an odor for a brief period after the heater is initially turned on.

The heater is burning off any dust accumulated during manufacturing or operation.

Replace Heater Assembly Defective Heater Assembly

Improper operation

Loose wiring

Refer to Operation Section

Trace wiring in unit

Defective Thermostat

Defective Heater Assembly

Normal Operation

Defective heater assembly

Replace Thermostat

Replace Heater Assembly

Small glowing sections of the element are considered normal.

If larger glowing sections are causing the heater to trip the thermal cutout, unplug unit, discontinue use and replace Heater Assembly.

Noise

Excessive noise with the heater on

Dirty Heater Assembly

Grinding or excessive noise with the heater off

Defective Heater Assembly

Flicker rod hitting or rubbing against internal components

Defective Flicker motor

Buzzing noise from control panel Defective Flame Speed Controller

Ensure that exterior intake louvers and firebox cavity are free of dirt/dust.

Replace Heater Assembly

Ensure rod is straight and mounted properly in the bracket, spinning freely away from other components.

Replace if necessary.

Replace Flicker motor

Replace Flame Speed Controller

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