Ubee DDW365 User manual

Ubee DDW365

Advanced Wireless Gateway

Firmware Version: 8.17.xxxx

Subscriber User Guide

Cox Communications

February 2014 www.ubeeinteractive.com

8085 S. Chester Street, Suite 200

Englewood, CO 80112

1.888.390.8233

Sales (email): [email protected]

Support (email): [email protected]

Notices and Copyrights

Copyright 2014 Ubee Interactive. All rights reserved. This document contains proprietary information of Ubee Interactive (Ubee) and is not to be disclosed or used except in accordance with applicable agreements. This material is protected by the copyright laws of the United States and other countries. It may not be reproduced, distributed, or altered in any fashion by any entity (either internal or external to Ubee), except in accordance with applicable agreements, contracts, or licensing, without the express written consent of Ubee and the business management owner of the material.

Ubee Interactive continuously improves its products and reserves the right to make changes to the product described in this document without notice. Ubee Interactive does not assume any liability that may occur due to the use of the product described in this document.

All trademarks mentioned in this document are the property of their respective owners.

This device is Wifi Alliance Certified:

Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.1

Understanding Safety and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.2

Understanding Connections and Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

1.3

Requesting Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

1.4

Checking Device Package Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

1.5

Understanding the Device Panels, Connections and LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.6

Understanding Specifications, Standards, and Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1.7

Understanding Default Values and Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.8

Understanding the Device Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2 Installing the DDW365 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.1

Setting Up and Connecting the DDW365 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.2

Connecting Devices to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.3

Troubleshooting the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3 Using the Web User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3.1

Accessing the Web User Interface Locally . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4 Understanding the Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

4.1

Using the Software Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

4.2

Using the Connection Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4.3

Using the Account Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

4.4

Using the Diagnostics Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

4.5

Using the User Default Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

5 Understanding the Basic Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

5.1

Using the Setup Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

5.2

Using the DHCP Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

5.3

Using the DDNS Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

5.4

Using the Backup Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

6 Understanding the Advanced Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

6.1

Using the Options Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

6.2

Using the IP Filtering Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

6.3

Using the MAC Filtering Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

6.4

Using the Port Filtering Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

6.5

Using the Forwarding Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

6.6

Using the Port Triggers Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

6.7

Using the Pass Through Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

6.8

Using the DMZ Host Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

7 Understanding the Firewall Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

7.1

Using the Basic Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

7.2

Using the Local Log Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

7.3

Using the Remote Log Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

8 Understanding the Access Control Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

8.1

Using the User Setup Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

8.2

Using the Basic Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

8.3

Using the ToD Filter Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

8.4

Using the Local Log Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

9 Understanding the Wireless Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

9.1

Using the Wireless Radio Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

9.2

Using the Primary Network Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

9.3

Using the Advanced Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

9.4

Using the Access Control Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

9.5

Using the Wi-Fi Multimedia Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

9.6

Using the Bridging Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

9.7

Deploying and Troubleshooting the Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

10 Understanding the USB Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

10.1 Using the USB Basic Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

10.2 Using the Approved Devices Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

10.3 Using the Storage Basic Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

10.4 Using the Storage Advanced Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

10.5 Using the Media Server Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

11 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

1 Introduction

Welcome to the Ubee family of data networking products. This guide is specific to the

DDW365 Advanced Wireless Gateway for subscribers of Cox Communications cable services. This document serves the following purposes:



Provides instructions on how to install, connect and operate the DDW365.



Provides directions for accessing the Web user interface (UI) for configuration and management of the device.



Defines all relevant device compliance standards and physical specifications.



Provides a glossary to define technical terms and acronyms. Refer to the Glossary on page 96 .

1.1

1.1.1

Topics

See the following topics:



Understanding Safety and Regulatory Information on page 1



Understanding Connections and Applications on page 3



Requesting Support on page 3



Checking Device Package Components on page 3



Understanding the Device Panels, Connections and LEDs on page 5



Understanding Specifications, Standards, and Firmware on page 7



Understanding Default Values and Logins on page 9



Understanding the Device Label on page 10

Understanding Safety and Regulatory Information

Use the following information to better understand safety and regulatory standards to install, maintain, and use the DDW365 Advanced Wireless Gateway.

Understanding Safety

WARNING: The following information provides safety guidelines for anyone installing and maintaining the DDW365. Read all safety instructions in this guide before attempting to unpack, install, operate, or connect power to this product. Follow all instruction labels on the device itself. Comply with the following safety guidelines for proper operation of the device.

Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014

1

Ubee Interactive Understanding Safety and Regulatory Information

1.1.2

1.1.3

Follow basic safety precautions to reduce the risk of fire, electrical shock, and injury. To prevent fire or shock hazard, do not expose the unit to rain and moisture or install this product near water. Never spill any form of liquid on or into this product. Do not use liquid cleaners or aerosol cleaners on or close to this product. Clean with a soft dry cloth.

Do not insert sharp objects into the product’s module openings or empty slots.

Doing so can accidentally damage its parts and/or cause electric shock.

Electrostatic discharge (ESD) can permanently damage semiconductor devices. Always follow ESD-prevention guidelines for equipment handling and storage.

Use only the power cable supplied with the device. Do not attach the power supply cable to building surfaces or floorings.



Rest the power cable freely without any obstacles. Do not place heavy items on top of the power cable. Do not abuse, step, or walk on the cable.



Do not place heavy objects on top of the device. Do not place the device on an unstable stand or table; the device can fall and become damaged.



To prevent overheating the device, do not block the slots and openings in the module housing that provide ventilation. Do not expose this device to direct sunlight. Do not place hot devices close to this device; it may degrade it or cause damage.

Understanding Eco-Environmental Statements

The following eco-environmental statements apply to the DDW365.

Packaging Collection and Recovery Requirements:

Countries, states, localities, or other jurisdictions may require that systems be established for the return and/or collection of packaging waste from the consumer, or other end user, or from the waste stream. Additionally, reuse, recovery, and/or recycling targets for the return and/or collection of the packaging waste can be established. For more information regarding collection and recovery of packaging and packaging waste within specific jurisdictions, contact Ubee Interactive at www.ubeeinteractive.com.

Understanding Regulatory Statements

The following regulatory statements apply to the DDW365.

Industry North America Statement:

This device complies with RSS-210 of the Industry North America Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference.

(2) This device must accept any interference received, including interference that may cause undesired operation.


2

Ubee Interactive

1.2

Understanding Connections and Applications

Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator & your body. This device has been designed to operate with an antenna having a maximum gain of 2 dBi. This device must not be co-located with or operating in conjunction with any other antenna or transmitter.

Understanding Connections and Applications

The following diagram illustrates the general connection topology and applications of the

DDW365.

1.3

1.4

Requesting Support

Subscribers must contact their service provider (Cox Communications) for direct support.

Device documentation support may be available at: http://www.ubeeinteractive.com

Checking Device Package Components

The package for the DDW365 contains the following items:

Item Description

1 - RJ45 Cable (Ethernet)

Length ~ 6.0 ft RoHS & UL compliant

Sample image, actual appearance subject to change.


3


Item

Checking Device Package Components

Description

1 - Power Cable

Input: 90-120VAC, 50-60Hz, 0.9A Max.

CE and UL Certified

Sample image, actual appearance subject to change.


4

Ubee Interactive Understanding the Device Panels, Connections and LEDs

1.5

1.5.1

Understanding the Device Panels, Connections and LEDs

Understanding the Device Front and Rear Panels

The following images represent the device front and rear panels. Connection descriptions are provided in section 1.5.2., and LED descriptions are provided in section 1.5.3.

Front Panel


Rear Panel

5

Ubee Interactive Understanding the Device Panels, Connections and LEDs

1.5.2

Understanding the Device Connections

The following table describes the connections on the device.

USB

Item

ETH1

ETH2

ETH3

ETH4

RESET

CABLE

POWER

WPS

Description

Connects to USB devices such as flash drives, hard disk drives, and printers.

Connects to Ethernet devices such as computers, gaming consoles, and/or routers/hubs using an RJ45 cable. Each ETH port on the back panel of the device has an LED to indicate its status when an

Ethernet device is connected.

Restores the settings of the device including wireless and custom gateway settings. Use a pointed object to push down the reset button for less than 5 seconds to just reset the device. To factory reset the device, push down the reset button for more than 5 seconds.

Connects to the cable outlet (with the cable provided by your service provider), or a cable splitter connected to the cable outlet.

Connects the cable to the device. Use only the power cable provided with the DDW365.

Located on top of the cable modem, this button is used for the WiFi

Protected Setup (WPS) method to connect a PIN-protected WiFi device to the cable modem. Refer to Understanding the Wireless

Menu on page 74 for more information.

1.5.3

Understanding LED Behavior

The following tables summarize the behavior of the LEDs on both the front and rear panels of the DDW365.

FRONT PANEL

LED

POWER

Color

White

US/DS

(upstream/ downstream)

White

Description

On – Internal power-on completed successfully.

Flashes – Power-on failed. Note that the LED blinks briefly immediately after powering on the device.

Flashes – Once every second while scanning DS. Once locked on DS, flashes twice every second while registering the US.

On – Locked to US and DS channels and registered OK.

Flashes – When a firmware upgrade is in progress, and POWER LED and ONLINE LEDs are

ON solid.


6

Ubee Interactive Understanding Specifications, Standards, and Firmware

FRONT PANEL

LED

ONLINE

Color

White

WiFi White

WPS

BUTTON

(top of device)

White

Description

Flashes – Obtaining an IP address and configuration file.

On – Configuration completed successfully.

On – WiFi is enabled.

Off – WiFi is disabled.

If not used, the LED is off. When a user pushes the WPS button or triggers WPS via the device’s Web UI, an LED on the top-front of the device blinks for 4 minutes until a PIN is entered from the wireless client that wishes to connect (for example, a laptop computer). After a WiFi client attaches successfully, the LED remains On for 5 minutes, then turns Off.

REAR PANEL

LED

Color

ETH1

ETH2

ETH3

ETH4

Green /

Orange

Description

On Green

– An Ethernet device is connected to the device at 1000 Mbps speeds (Gigabit

Ethernet).

On Orange

– An Ethernet device is connected to the device at 10/100 Mbps speeds.

Flashes (in Green or Orange

) – When data is being passed between the cable modem and the connected device.

The Ethernet ports are used to connect Ethernet devices such as computers, gaming consoles, and/or routers/hubs to the DDW365 using RJ-45 cables. Each Ethernet port on the back panel of the device has an LED to indicate its status when an Ethernet device is connected.

1.6

Understanding Specifications, Standards, and Firmware

The following list provides the features and specifications of the DDW365.

Interfaces and Standards



Cable: F-Connector, female



LAN: 4 10/100/1000 Mbps RJ45 ports



USB: 1 USB 2.0 host port



DOCSIS 3.0 certified



DOCSIS 1.0/1.1/2.0 certified


7

Ubee Interactive Understanding Specifications, Standards, and Firmware



CE/FCC Class B, ENERGY STAR® certified, WiFi Alliance certified

Downstream*



Frequency Range: 88MHz ~ 1002MHz



Modulation: 64 / 256 QAM



Channel Bandwidth: 6 MHz



Maximum Data Rate per Channel (up to 8 channels): DOCSIS = 30 Mbps (64

QAM), 42 Mbps (256 QAM),



Total Max Bandwidth (8 Channels): DOCSIS = 343 (304) Mbps



Symbol Rate: 6952 Ksps



RF (cable) Input Power: -15 to +15dBmV (64 QAM), -15 to +15dBmV (256 QAM)



Input Impedance: 75

Ω

Upstream*



Frequency Range: 5MHz ~ 42MHz



Modulation A-TDMA: QPSK, 8, 16, 32, 64QAM, S-CMDA: QPSK, 8, 16, 32, 64,

128QAM



Max Bandwidth of 4 Channels = 122.88 (108) Mbps, bandwidth per channel (up to

4 channels) = [QPSK 0.32 ~ 10.24 Mbps, 8 QAM 0.48 ~ 15.36 Mbps, 16 QAM 0.64

~ 20.48 Mbps, 32 QAM 0.80 ~ 25.60 Mbps, 64 QAM 0.96 ~ 30.72 Mbps, 128

QAM/TCM 30.72 Mbps]



Symbol Rate: 160, 320, 640, 1280, 2560, 5120 Ksps



RF (cable) Output Power: TDMA/ATDMA: +8dBmV to +54dBmV (32/64 QAM).

ATDMA Only: +8dBmV to +55dBmV (8/16 QAM), +8dBmV to +58dBmV (QPSK).

S-CDMA: +8dBmV to +53dBmV (all modulations)

*Actual speeds vary based on factors including network configuration and speed.

Security and Network



Supports 8 SSIDs, 802.11b/g/n compliant with link speeds up to 450 Mbps, 3 Tx and 3 Rx antennas with single band (2.4 GHz) radio.



DHCP Client/Server, Static IP network assignment, RIPv1/ v2, Ethernet

10/100/1000 BaseT, full-duplex auto-negotiate functionality, IPv4 and IPv6 support



NAT Firewall, MAC/IP/port filtering, parental control, stateful packet inspection

(SPI), DoS attack protection, WPS/ WPA/ WPA2/ WPA-PSK & 64/128-bit WEP encryption



VPN pass-through and end-point support (IPSec/PPTP), TACACS or RADIUS authentication

Device Management



Supports IEEE 802.11e Wi-Fi Multimedia (WMM) and UAPSD (power savings)



DOCSIS, Web-Based, and XML Configuration



Telnet/SSH remote management



Firmware upgrade via TFTP



Configuration backup and restore



SNMP support


8


1.7

Understanding Default Values and Logins



TR-069 capable

Physical and Environmental



Dimensions: 220mm, 8.625” (W) x 220mm, 8.625” (H) x 42mm, 1.625” (D)



Weight: 825g (1.8 lbs.) (Contains internal PSU)



Input: 90-120VAC, 50-60Hz



Output: 12V 2.17A



Operating Temperature: 0°C ~ 40°C (32°F ~ 104°F)



Humidity: 5~90% (non-condensing)

Understanding Default Values and Logins

The DDW365 is pre-configured with the default parameters for Cox Communications.

Some regions may change default values.

Local Port Address: 192.168.100.1

Web Interface: http://192.168.100.1

Operation Mode: NAT Mode

Subnet Mask: 255.255.255.0

Wireless Defaults:



Primary SSID (subscriber-managed) = “DDW365” plus a period, plus the last 6 characters of the Wi-Fi MAC address plus “-2.4G.”



Example for modem with WiFi MAC address 08:3e:8e:44:28:13

SSID: DDW365.442813-2.4G



If the subscriber changes the SSID, the device does not revert to this default

SSID when the device is reset, except when a factory reset is performed through the Web UI.



The Wi-Fi MAC address can be found at the top of the Wireless Primary

Network screen. Refer to Using the Primary Network Option on page 69 .



Encryption Method = WPA2-PSK with TKIP+AES encryption



WPA Pre-shared Key = Unique key for each device. Also called the network key.

The WPA pre-shared key for the DDW365 is the 13 characters of the modem’s serial number and can be found on the Wireless Primary Network screen. Refer to

Using the Primary Network Option on page 77 . The serial number can also be found on the device label. Refer to

Understanding the Device Label on page 10

.



Example: B7Y3R11000049



WPS PIN = The WPS PIN is a randomly-generated number found on the Wireless

Primary Network screen. Refer to Using the Primary Network Option on page 77 .

The WPS PIN can also be found on the device label. Refer to

Understanding the

Device Label on page 10 .



Device Name: UbeeAP


9

Ubee Interactive Understanding the Device Label

Login Default Values



Standard User Web Interface Login

Username: user

Password: user



Note: After initially logging in to the DDW365, you will be asked to change your password for security reasons. Refer to Changing the User Password on page 18 for more information.

1.8

Understanding the Device Label

The following is an example of the housing label for the DDW365. Descriptions are provided in the table below.

Item

CABLE RF MAC

WAN-MAN MAC

Description

Defines the MAC address of the cable RF interface of the DDW365.

Defines the unique address for the cable home interface of the

DDW365.

Defines the serial number of the device.

S/N

Default WiFi Network

Name (2.4GHZ

SSID)

Password (Key)

WPS PIN

Defines the SSID (service set identifier) for the 2.4GHz band.

“DDW365” plus a period, plus the last 6 characters of the Wi-Fi

MAC address plus “-2.4G”.

Defines the unique WPA pre-shared key for the device. It is also called the network key. The WPA pre-shared key for the DDW365 is the 13 characters of the modem’s serial number.

A randomly generated 8-digit number in accordance with the WPS specification.


10

Ubee Interactive Understanding the Device Label

Item

Hardware Version

DC

Assembled In

Description

Defines the internal version number that identifies the hardware design.

DC (Date Code) indicates the date of manufacture in MMDDYY format.

Defines the country the where the device was manufactured.


11

2

2.1

Installing the DDW365

Use the information in this chapter to set up and connect the DDW365, connect additional devices, and troubleshoot the installation.

Topics




Setting Up and Connecting the DDW365 on page 12



Connecting Devices to the Network on page 13



Troubleshooting the Installation on page 15

Setting Up and Connecting the DDW365

Use the following instructions to set up and connect the DDW365. When the device is set up and connected, refer to Accessing the Web User Interface Locally on page 16 to configure the device.

Important: Subscribers must contact their service provider (Cox Communications) to enable Internet access and wireless networking.

Typically, the service provider initially configures and connects the device. The installation steps are provided below if you wish to confirm the setup, or add devices to your network.

Refer to

Connecting Devices to the Network on page 13

.

Steps

To set up the device:

1. Remove the contents from the device packaging.

2. Place the DDW365 in a central location, convenient for connecting to other devices, such as PCs or gaming consoles. Do not situate the wireless gateway on the floor.



Ensure the DDW365 is installed upright in a standing position (as indicated on the label on the back panel of the device). Positioning your gateway horizontally or on its side affects the wireless performance dramatically, as the internal antennas won’t be able to propagate the wireless signal as designed. If not wall-mounting the device, ensure the base stand at the bottom of the device is rotated to facilitate balance.



Place the DDW365 and wireless clients in open areas far away from metal objects, transformers, heavy-duty motors, microwave ovens, refrigerators, fluorescent lights, and other manufacturing equipment. These items can impact wireless signals. A wireless signal can become weaker after it has passed through metal, concrete, brick, walls, or floors.



Place the device in a location that has an operating temperature of 0˚ C to

40˚ C (32˚ F to 104˚ F). Refer to Understanding Safety and Regulatory Information on page 1 for more safety information.


12

Ubee Interactive Connecting Devices to the Network

3. Power on your PC. The PC must have an Ethernet network adapter or Ethernet port and an Internet browser installed, such as Internet Explorer. The following browsers are supported:



For Windows 2000, XP, Vista, Windows 8, Windows 7, Google Chrome, Firefox

1.07 and higher, Internet Explorer v7 and above.



For MAC OS X, 10.2, and higher, Firefox 1.07 and higher, Safari 1.x and higher.

4. Connect the power cable included in the product package to the back of the DDW365 and plug the other end into a power outlet.

5. Connect the network cable included in the product package to your computer’s

Ethernet port. Connect the other end to the ETH1, ETH2, ETH3, or ETH4 port on the

DDW365.

6. Connect a coaxial cable from the CABLE connector on the back of the device to the cable wall outlet, or to a cable splitter connected to the wall outlet.

7. Validate the network connection using the device LEDs to confirm operations.



The WiFi LED must be flashing or solidly lit.



The PWR, DS/US, and ONLINE LEDs are solidly lit.

Refer to Understanding LED Behavior on page 5 for more information.

2.2 Connecting Devices to the Network

Use the instructions below to connect network devices and validate device functionality.

2.2.1

Topics




Connecting an Ethernet Device on page 13



Connecting a Wireless Device on page 14

Connecting an Ethernet Device

You can connect up to three additional Ethernet devices to the DDW365.

Steps

To connect another Ethernet device to the network:

1. Connect the Ethernet cable from the Ethernet device (for example, a PC or gaming console) to an open Ethernet port on the back of the DDW365.

2. Use the device LEDs to confirm operations. Refer to Understanding LED Behavior on page 5 for more information.

3. Open a Web browser and go to any Web site to validate network/Internet connectivity

(for example, http://www.wikipedia.org

).


13

Ubee Interactive Connecting Devices to the Network

4. If the connected device is a gaming console, perform any online task supported by the console (for example, log into the gaming server, play an online game, download content).

2.2.2

Note

Refer to

Troubleshooting the Installation on page 15

for troubleshooting information.

Connecting a Wireless Device

Use the following steps to connect a wireless device to the cable modem (for example, a laptop computer).

Default values are shown in the steps below.

Steps

To connect a wireless device to the DDW365:

1. Access the wireless networking feature on your wireless device.



Windows Users: Double-click the Wireless Network Connection icon in the system tray (lower-right side of the Windows desktop). Click View Wireless Networks.



Mac Users: Click on the wireless icon (Airport) on the right side of the top menu bar. All available wireless networks will appear in the drop-down menu.

2. The DDW365 is shipped with a default SSID. The SSID is the name of the wireless network broadcast from the device so that wireless clients can connect to it.



Double-click your SSID in the wireless networks window. The default SSID is

“DDW365” plus a period, plus the last 6 characters of the Wi-Fi MAC address plus

“-2.4G.”



Example for modem with WiFi MAC address 08:3e:8e:44:28:13

SSID: DDW365.442813-2.4G



Notes: If the subscriber changes the SSID, the device does not revert to this default SSID when the device is reset, except when a factory reset is performed through the Web UI. The Wi-Fi MAC address can be found at the top of the

Wireless Primary Network screen. Refer to Using the Primary Network Option on page 69 .



When prompted, enter the network key, also called the WPA pre-shared key. This is a unique key for each device. The pre-shared key for the DDW365 is the 13 characters of the modem’s serial number and can be found on the Wireless


14

Ubee Interactive Troubleshooting the Installation

2.3

Primary Network screen. Refer to Using the Primary Network Option on page 77 .

The serial number can also be found on the device label. Refer to Understanding the Device Label on page 10 .

Example pre-shared key: B7Y3R11000049



If using WPS, enter the WPS personal identification number (PIN). The WPS PIN is a randomly-generated number found on the Wireless Primary Network screen.

Refer to Using the Primary Network Option on page 77 . The WPS PIN can also be found on the device label. Refer to Understanding the Device Label on page 10 .



WPA-WPA2 TKIP+AES is the default encryption method.

3. Confirm connectivity by opening a Web browser and going to any Web site

(for example, http://www.wikipedia.org

) or access the Web interface for the DDW365.

Note

The Web interface allows you to customize the configurations and capabilities for the device. For a full explanation of all Web interface functions, refer to Using the Web

User Interface on page 16 .

If you have wireless issues or questions, refer to Deploying and Troubleshooting the

Wireless Network on page 93 .

Troubleshooting the Installation

Use the following tips to troubleshoot the installation.



None of the LEDs are on when I power on the DDW365.



Check the connection between the power outlet and the power cord. Verify the power outlet is energized and the power cord is connected to the power outlet.



Check the connection between the power cord and the cable modem. Power off the cable modem and wait for 5 seconds and power on the modem again. If the problem still exists, there may be a hardware problem.



The ETH1, ETH2, ETH3, or ETH4 LEDs on the back of the modem are not lit where Ethernet cables are connected.



Restart the computer so that it can re-establish a connection with the cable modem.



Check for a resource conflict (Windows users only):

1.

Right-click My Computer on your desktop and choose Properties.

2.

Choose the Device Manager tab and look for a yellow exclamation point or red

X

over the network interface card (NIC) in the Network Adapters field. If you see either one, you may have an interrupt request (IRQ) conflict. Refer to the manufacturer’s documentation or ask your service provider for further assistance.



Verify that TCP/IP is the default protocol for your network interface card.



Power cycle the cable modem by removing the power cord from the electrical outlet and plugging it back in. Wait for the cable modem to re-establish communications with your cable service provider.



Check General Connectivity Issues:


15

Ubee Interactive Troubleshooting the Installation



If your PC is connected to a hub or gateway, connect the PC directly into an

Ethernet port on the cable modem.



If you are using a cable splitter, remove the splitter and connect the cable modem directly to the cable wall outlet. Wait for the cable modem to re-establish communications with the cable service provider.



Try a different cable. The Ethernet cable may be damaged.



If none of these suggestions work, contact your service provider’s tier II support for further assistance.


16

3 Using the Web User Interface

The Web user interface (UI) for the DDW365 is easy to use and allows you to view and configure settings for your wireless gateway device. You can validate the installation by accessing the Web user interface on the device.

Topics




Accessing the Web User Interface Locally on page 17

3.1

Accessing the Web User Interface Locally

Access the Web user interface for the DDW365 from a Web browser, such as Internet

Explorer on a Windows computer.

Default values are shown in the steps below.

Steps

To access the Web user interface:

1. Launch an Internet browser, such as Internet Explorer, from your computer.

2. Enter the following IP address in the address bar of the browser window and press the

Enter key.

http://192.168.100.1

3. Enter the username and password in the authentication dialog box.



Standard User Web Interface Login:

Username: user

Password: user

4. Click OK. The Status>Software screen (shown below) displays software information about the DDW365. After initially logging in to the device, you will be prompted to change your password for security reasons. Refer to

Changing the User Password on


17

Ubee Interactive Accessing the Web User Interface Locally

page 18

for detailed instructions on changing your password.

3.1.1

Note: Refer to Using the Software Option on page 20 for detailed field descriptions of the Status>Software screen.

Changing the User Password

After successfully logging in to the DDW365 for the first time, the following pop-up window will appear, prompting you to change your password for security purposes. Click OK.

The Status>Account screen will appear and allow you to enter a new password and then confirm the new password. Click Apply.


18

Ubee Interactive Accessing the Web User Interface Locally

You will be returned to the login screen again. Enter the username (user) and the new password. Click OK.

The Status>Account screen will appear again and will indicate that the password change has been accepted.


19

4 Understanding the Status Menu

The Status menu of the Web user interface allows you to access information about the

DDW365, such as software version, and connection (downstream and upstream) status. It also allows you to change the username and password, perform diagnostic tests, and reset user defaults.

Topics




Using the Software Option on page 20



Using the Connection Option on page 21



Using the Account Option on page 24



Using the Diagnostics Option on page 24



Using the User Default Option on page 27

4.1

Steps

To access status options:

1. Access the Web user interface. Refer to Accessing the Web User Interface Locally on page 16 .

2. Click Status from the main menu.

Using the Software Option

The Software option displays the device’s internal software and hardware configuration.

Steps

To view software information:


2. The Software screen is displayed. Field descriptions are listed below the screen example.


20

Ubee Interactive Using the Connection Option

4.2

Label Description

Information

Standard Specification Compliant

Defines the current DOCSIS standard of the device.

Hardware Version

Defines the internal version number that identifies the hardware design.

Software Version

Cable Modem MAC Address

Cable Modem Serial Number

CM certificate

Status

Defines the general software version of the device.

Defines the unique media access control (MAC) hardware address of the DDW365.

Defines the unique manufacturer serial number of the device.

Indicates if the cable modem certificate is installed.

System Up Time

Network Access

Displays how long the device has been connected.

Defines if network access is enabled. When enabled, the user is allowed to access the network.

Using the Connection Option

The Connection screen displays information about the device’s connection status and downstream and upstream channel bonding statistics.



Downstream displays detailed information on the network traffic from the service provider to the local computer (downstream channels).



Upstream displays detailed information on the network traffic from the local computer to the remote destination (upstream channels).


21


Steps

To view connection information:


2. Click Connection from the left side menu. Field descriptions are listed below the screen example.


22



Startup Procedure (Procedure, Status, Comment)

Acquire Downstream Channel

Displays the Downstream channel status and if the device has locked to a channel.

Connectivity State

Displays connection status and if the DDW365 is operational.

Boot State

Configuration File

Displays the status on boot up and if the device is operational.

Provides the status and file name of the configuration file currently used by the DDW365.

Displays the status of the security settings: enabled/disabled.

Security

Downstream Bonded Channels

Channel

Lock Status

Numbers the downstream channels.

Displays if the device has locked successfully to a downstream channel.

Modulation

Channel ID

Frequency

Power

Displays the modulation method required for the downstream channel to lock on to by the device. This method is determined by the service provider.

Displays the downstream channel ID.

Displays the downstream channel frequency on which the device is locked.

Displays the receiver power level in decibel millivolts (dBmV) after ranging process.

SNR

Correctables

Uncorrectables

Upstream Bonded Channels

Channel

Lock Status

Displays the signal-to-noise ratio (SNR) in decibels (dB), the desired signal level to the background noise level.

Displays the quantity of codewords which are correctable.

Displays the quantity of codewords which are not correctable.

US Channel Type

Channel ID

Symbol Rate

Frequency

Power

Numbers the upstream channels.

Displays if the DDW365 succeeded in locking to an upstream channel.

Displays the channel type.

Displays the current upstream channel ID.

Displays the symbol rate in 1000 symbols per second.

Displays the current cable modem upstream frequency in hertz.

Displays the current cable modem upstream transmit power in decibel millivolts (dBmV).


23


4.3

Using the Account Option

Use the Account option to change the User username and password.

Using the Account Option

Steps

To reset the modem’s username and password:


2. Click Account from the left side menu. Field descriptions are listed below the screen example.

4.4

Label

User

User name

New Password

Confirm Password

Apply

Description

Enter the new username.

Enter the new password.

Confirm the new password by re-entering it.

Saves the changes.

Note: After changing the user password, you may be instructed to log into the device again using the new password.

Using the Diagnostics Option

Use the Diagnostics option to test network connectivity. Two utilities are available: Ping and Traceroute.

Topics




Using the Ping Option on page 25



Using the Traceroute Option on page 26


24

Ubee Interactive Using the Diagnostics Option

4.4.1

Using the Ping Option

Use the Ping utility to test network connectivity between devices by sending a test message to a specific device. You can also confirm that the size of data sent is the same as the size of data received.

Steps

To test connectivity between devices:

1. Click Status from main menu.

1. Click Diagnostics from the left side menu.

2. Choose Ping from the Utility drop-down menu.

3. Enter new parameter values or accept the default values.

4. Click Start Test. Field descriptions are listed below the screen example.

Label

Utility

Target

Ping Size

No. of Pings

Description

Provides a drop-down menu to choose Ping or Traceroute.

Defines the IP address to which you want to send a ping.

Defines the packet size (bytes of data) to send for the ping operation. Default is 64.

Defines the number of ping commands to send to the ping target. Default is 3 pings.


25


Label

Ping Interval

Start Test

Abort Test

Clear Results

Results

Using the Diagnostics Option

Description

Defines the interval between ping operations in milliseconds.

Defines what action to take.



Start Test begins the ping.



Abort Test stops the ping.



Clear Results deletes previous test results in the Results table.

Displays the results of the ping test.

4.4.2

Using the Traceroute Option

The Traceroute utility determines the IP addresses of hosts in the network path. By checking the Resolve Host names box, Traceroute tries to find which name matches the address. Some hosts have no names, and might still be shown as IP addresses, even if this option is active.

Steps

To trace host IP addresses along a route:

1. Click Status from main menu.

2. Click Diagnostics from the left side menu.

3. Choose Traceroute from the Utility drop-down menu.

4. Enter new parameter values or accept the default values.

5. Click Start Test. Field descriptions are listed below the screen example.


26

Ubee Interactive Using the User Default Option

Utility

Target

Max Hops

Data Size

Base Port

Resolve Host

Start Test/Clear Results

Results

Provides a drop-down menu to choose Ping or Traceroute.

Defines the specific IP address or domain (for example, ubeeinteractive.com) to which you want to trace a route.

Defines the maximum number of hops. Hops are the number of routers the traceroute traverses. Default is 30.

Defines the data size to send for the traceroute operation.

Default is 64.

Defines the destination port number. Default is 33434.

Enable (on) or disables (off) this option. When checked, traceroute tries to find the name that matches the IP address.

Default is Off.

Defines what you want to do.



Start Test begins the traceroute.



Clear Results deletes previous test results in the Results table.

Displays the results of the trace.

4.5

Using the User Default Option

The User Default option allows you to restore factory defaults to the Firewall and

Parental Control settings. All other networking settings are not cleared and reset (for example, wireless settings).


27

Ubee Interactive Using the User Default Option

Steps

To restore user defaults:


2. Click User Default from the left side menu. Field descriptions are listed below the screen example.

Label

Restore User Defaults

Reset The System

Apply

Description

Restores settings to factory defaults. Select Yes, then Apply, to have the device to the default Firewall and Parental Control

Content Filter settings. This operation does not require a reset

(power cycle) of the system.

Resets the system. Select Yes to power cycle the device.

When you select Apply, you will be notified that the device has been reset. Click RELOAD. The Login screen will then appear.

Applies the options selected on the screen.


28

5 Understanding the Basic Menu

Basic gateway options provide the majority of configuration for the device including WAN

IP addresses, LAN IP addresses, and DHCP. Advanced gateway options provide settings like MAC filtering and port forwarding.

Topics




Using the Setup Option on page 29



Using the DHCP Option on page 31



Using the DDNS Option on page 33



Using the Backup Option on page 34

5.1

Steps

To access the basic menu:


2. Click Basic from the main menu.

Using the Setup Option

Use the Setup option to configure common gateway parameters.

Steps

To configure setup options:


2. The Setup screen is displayed. Field descriptions are listed below the screen example.


29

Ubee Interactive Using the Setup Option

LAN

IP Address

Label

MAC Address

Interface/Prefix

None Specified

WAN

IP Address

MAC Address

Duration

Expires

Release WAN Lease

Renew WAN Lease

Description

Defines the local IP address, which is the default gateway address for all wired LAN hosts that connect to the DDW365.

Displays the LAN interface’s hardware address.

Indicates no interface or prefix has been specified.

Displays the current WAN public IP address obtained from the service provider.

Displays the WAN interface’s hardware address.

Displays the accumulated time since successfully acquiring a

WAN public IP address.

Displays the remaining time before the WAN IP address expires, if applicable.

Releases the WAN public IP address when clicked.

Renews the WAN IP address when clicked.


30

Ubee Interactive Using the DHCP Option

5.2

Label

WAN Connection Type

IPv4 MTU Size

Apply

Selects the WAN connection type. For each type, different data entry is required, as explained below:



DHCP: The WAN interface is set to a DHCP client, and the IP address is assigned by the service provider’s DHCP server.



Static IP: For Static IP, you must manually enter the IP address for the WAN interface.



PPTP (dhcp): For Point to Point Tunneling Protocol

(PPTP), you must enter a username, password, and the

PPTP server’s IP address.



PPTP (static):



L2TP (dhcp):



L2TP (static):

Defines the maximum transmission unit (MTU) size. MTU defines the largest size of the packet or frame that the device can transfer (256-1500). If this is not given by your service provider, use 0 for the default.

Saves changes.

Description

Using the DHCP Option

Use the DHCP option to configure dynamic host configuration protocol-specific behavior on the device.

Steps

To configure DHCP settings:


2. Click DHCP from the left side menu. Field descriptions are listed below the screen example.


31

Ubee Interactive Using the DHCP Option

Label

DHCP Server

Starting Local Address

Number of CPEs

Lease Time

Apply

Description

Enables (Yes) or disables (No) DHCP on the device. If No is selected, all the static DHCP rules in this screen are ignored.

Defines the starting private IP address for the pool of IP addresses that can be used by connecting clients. Private addresses are translated to public IPs to be used on the network.

Defines the maximum number of customer premises equipment devices (CPE) that can connect to the network through the DDW365.

Defines the DHCP lease time duration in minutes between 1 and 71582788. A DHCP user's PC gets an IP address with a lease time. When the lease time expires, the PC must connect to the DHCP server and be issued a new unused IP address.

Note: The default DHCP lease time is 3600 seconds and should be changed to 86400 seconds (24 hours). This helps resolve connectivity issues with some iMAC and Windows 7 devices that turn off the network interface when they go into standby mode. This results in slow Web browsing until the device gets a new IP address via DHCP.

Saves changes.


32

Ubee Interactive Using the DDNS Option

5.3

Label

DHCP Clients

Current System Time

Force Available

Description

Lists all DHCP clients currently connected to the device, either via an Ethernet link, or via a wireless connection. Each client is listed with the following information:



MAC Address / IP Address / Subnet Mask



Duration / Expires: Duration displays the accumulated time since the client acquired the IP address. Expires is the time until the IP expires and must be recycled. If the

IP address is reserved to a certain host, it shows STATIC

IP ADDRESS.



Select: Reserves the current private IP address to be assigned to this host statically when selected.

Displays the current system time.

Activates a selected rule in the DHCP Clients list and assigns

IP addresses. Note: The Select button must be activated in the

DHCP list.

Using the DDNS Option

Use the dynamic domain name system (DDNS) to assign a changing IP address to a constant pre-defined host name. The host can then be contacted by other hosts on the

Internet, even if its IP address changes.

The DDNS service for the DDW365 is provided through a third-party and can be purchased from Dynamic Network Services Inc. at www.dynDNS.com.

Steps

To use the DDNS option:


2. Click DDNS from the left side menu. Field descriptions are listed below the screen example.


33

Ubee Interactive Using the Backup Option

5.4

Label

DDNS Service

User Name

Password

Host Name

IP Address

Status

Apply

Description

Enables or disables the DDNS service. When enabled, this service is available from www.dynDNS.org.

Defines the user name for the DDNS account.

Defines the password for the DDNS account.

Defines the host name for the DDNS account.

Displays the IP address for the DDNS account.

Displays if the DDNS service is enabled or disabled.

Saves changes.

Using the Backup Option

The Backup option lets you backup your gateway configuration or restore the DDW365 to a previously saved configuration.

5.4.1

Steps

To use the backup option:


2. Click Backup from the left side menu.

Backing Up the Current Modem Configuration

To backup and save the current modem configuration, click the Backup button.

A pop-up window appears instructing you to select ‘Save’ when prompted. Click ‘OK’.


34


The following window appears, giving you the option to save the file. Click the ‘Save File’ option and click ‘OK’.

The file will be saved to your Downloads folder as a binary file (.bin) titled

‘GatewaySettings.bin.’

5.4.2

Restoring the DDW365 to a Previously Saved Configuration

To restore the device to a previously saved configuration, click the Browse button.

The File Upload dialog box appears and allows you to select the previously saved backup file. Highlight the file and click ‘Open’.


35


The location for the backed up file appears in the box to the left of the Browse button.

Click the Restore button.

You are advised that you will be required to reboot the modem. Click ‘OK’.

You are then notified that the device has been reset. Click ‘RELOAD’.


36


You are then presented with the login screen for the modem. Enter the Username and

Password to return to the modem User Interface.


37

6 Understanding the Advanced Menu

Advanced options provide settings to configure your DDW365, such as MAC filtering and port forwarding.

Topics




Using the Options Option on page 38



Using the IP Filtering Option on page 41



Using the MAC Filtering Option on page 42



Using the Port Filtering Option on page 43



Using the Forwarding Option on page 45



Using the Port Triggers Option on page 49



Using the Pass Through Option on page 53



Using the DMZ Host Option on page 53

6.1

Steps

To access the Advanced menu:


2. Click Advanced from the main menu.

Using the Options Option

Use the Options option to define which networking protocols are enabled or disabled on the device. The network address translation application-level gateway (NAT ALG) settings provide additional security beyond the firewall.

Steps

To enable or disable network protocols:


2. The Options screen is displayed. Field descriptions are listed below the screen example.


38

Ubee Interactive Using the Options Option


WAN Blocking

Ipsec PassThrough

PPTP PassThrough

When enabled, WAN Blocking blocks PING access to the

WAN Public Gateway IP address that is exposed to the

Internet. When disabled, PING access is allowed to occur, which is necessary for the remote configuration of some VoIP phones (e.g., Cisco, Polycom).

When enabled, allows encrypted IPsec VPN traffic to pass through the router between the IPsec VPN Client application on the PC/Mac and the IPsec VPN Concentrator (e.g.,

Barracuda, Cisco, Juniper, etc) for access to the “company

VPN.”

When enabled, allows encrypted PPTP VPN traffic to pass through the router between the PPTP VPN Client application on the PC/Mac and the PPTP VPN Server (e.g., Windows

Server, 2013) for access to the “company VPN.”


39

Ubee Interactive Using the Options Option


Remote Config Management

Multicast Enable

Enables or disables access to the device from a remote system in order to configure settings. Remote management can be achieved by using SNMP, web/HTTP or telnet.

Optimizes the bandwidth utilization compared with unicast

(especially video streaming applications).

UPnP Enable

Primary Network Bridged

NAT ALG Status – Filters to allow (enable) or disallow (disable) protocols to pass through the

DDW365 to connected devices (computers, game consoles, and so on).

RSVP

When enabled, all wireless traffic sourced from the primary

SSID will be bridged.

Enables or disables resource reservation protocol (RSVP).

RSVP defines how applications reserve resources and how they free the reserved resources once they are no longer needed.

FTP

Activates Universal Plug and Play (UPnP) when enabled. A

UPnP device can dynamically join a network, obtain an IP address, convey its capabilities, and learn about other devices on the network. In turn, a device can leave a network smoothly and automatically when it is no longer in use. Gaming consoles and Web cameras are examples of devices that can use UPnP.

TFTP

Enables or disables the file transfer protocol (FTP) used to transfer files from one host to another.

Enables or disables the trivial file transfer protocol (TFTP) – a simpler protocol generally used for automated file transfers.

Kerb88

NetBios

IKE

Enables or disables the Kerberos network authentication protocol which allow nodes to communicate over a non-secure network using “tickets” on port 88 to prove their identity to one another.

Enables or disables the network basic input/output system

(NetBIOS) services related to the OSI session layer. NetBIOS allows applications on separate computers to communicate over a LAN.

Enables or disables the network key exchange (IKE) protocol used to set up a security association (SA) in the IPsec protocol suite.

RTSP

Kerb1293

H225

Enables or disables the real time streaming protocol (RTSP) network control protocol used to establish and control media sessions between end points.

Enables or disables the Kerberos network authentication protocol which allows nodes to communicate over a nonsecure network using “tickets” on port 1293.

Enables or disables the H.225 protocol used to define messages and procedures for call signaling, media packetization, and registration, admission, and status (RAS) functions.


40

Ubee Interactive Using the IP Filtering Option

PPTP

MSN

SIP

ICQ

IRC666x

ICQTalk

Net2Phone

IRC7000

IRC8000

Apply


Enables or disables the point-to-point tunneling protocol

(PPTP) used to implement a virtual private network.

Enables or disables the Microsoft network protocol used for instant messaging.

Enables or disables the session initiation protocol application layer gateway (SIP ALG). SIP ALG inspects protocol packets and formats SIP message headers and SDP body to ensure proper signaling. Note:

Some hosted VoIP services prefer this function to be performed by their own session border controller (SBC) and require the SIP ALG to be disabled. Some IP-PBXs may require SIP ALG enabled.

Enables or disables the ICQ instant messaging program.

Enables or disables the Internet relay chat (IRC) protocol used for text messaging.

Enables or disables the ICQTalk instant messaging program.

Enables or disables Net2Phone SIP- and PacketCable-based

VoIP.

Enables or disables the Internet relay chat protocol on TCP port TCP 7000 used for text messaging and group forums.

Enables or disables the Internet relay chat protocol on UDP port 8000 used for text messaging and group forums.

Saves changes.

6.2

Using the IP Filtering Option

Use the IP Filtering option to filter IP addresses to block Internet traffic to specific network devices on the LAN. Any host on this list is not accessible to Internet traffic.

Note

You may also filter by the MAC address which does not require setting a static lease.

Refer to

Using the MAC Filtering Option on page 42

.

Steps

To filter IP addresses:

1. Make sure a PC is connected to the cable modem and both devices are powered on and functioning.

2. Log in to the cable modem’s Web user interface. Refer to Accessing the Web User

Interface Locally on page 16 .



41

Ubee Interactive Using the MAC Filtering Option

4. Click IP Filtering from the left side menu. Field descriptions are listed below the screen example.


Start Address

End Address

Enabled

Apply

Defines the starting IP address to block.

Defines the ending IP address to block.

Activates the rule when Enabled is checked.

Saves changes.

6.3

Using the MAC Filtering Option

The MAC Filtering option allows you to filter MAC addresses to block Internet traffic from specific network devices on the LAN. MAC filtering establishes a list and any host on this list is not able to access the network through the DDW365.

Steps

To filter MAC addresses:

1. Note the MAC address of the devices that you want to deny Internet access.

Be sure all devices to which you potentially deny Internet access are connected to the

DDW365 network.


3. Click MAC Filtering from the left side menu.


42

Ubee Interactive Using the Port Filtering Option

4. Enter the MAC address to block in the text box to the left of the Add MAC Address button.

5. Click the Add MAC Address button. The MAC address is displayed in the filtered

MAC address list. Field descriptions are listed below the screen example.

6.4


MAC Addresses

Add MAC Address

Addresses entered: n/20

Remove MAC Address

Clear All

Defines the MAC address to block. Enter the MAC address in the field.

Adds the MAC address to the list of addresses to block.

Displays the MAC addresses to be blocked. The number of

MAC addresses entered is shown as 1/20 where 1 is the number of addresses in the list. You can filter up to twenty

MAC addresses at one time.

Deletes the selected MAC address from the list of addresses to be blocked.

Removes all MAC addresses from the list.

Using the Port Filtering Option

Use the Port Filtering option to configure port filters to block to all devices on the LAN

Internet services that use the ports specified.

Steps

To configure port filters:


2. Click Port Filtering from the left side menu. Field descriptions are listed below the screen example.


43

Ubee Interactive Using the Port Filtering Option

For example:

To prevent all Telnet access into and across your LAN:

1. Enter the Start and End ports to be 23.

2. Select Both for Protocol to include TCP and UDP.

3. Check Enabled.

4. Click Apply. Field descriptions are listed below the screen example.

Caution

Use caution when assigning port filtering by port range. You may accidentally prevent traffic that should pass through your network, such as http or email. Pre-assigned application ports are displayed on the Forwarding screen. Refer to

Using the Forwarding

Option on page 45

.

Start Port

End Port

Protocol

Enabled

Apply


Defines the starting port number

Defines the ending port number.

Selects the protocol type. Options are UDP, TCP, or Both.

Activates the rule and filters out all traffic on the specified ports.

Saves changes.


44

Ubee Interactive Using the Forwarding Option

6.5

Using the Forwarding Option

Forwarding tells the DDW365 to which computer on the local area network to send data.

If your host systems or applications have communications issues with the Internet, you can use forwarding to resolve the following issues:



Data is sent from a local host to the Internet, but the return path of expected data is not received by your local host.



An application or service running on your local network (on local host) cannot be accessed from the Internet directly (for example, a request to a local audio server).

Examples are:



Xbox/PlayStation

–

Games/applications



Home Security Systems

–

Security systems that use the Internet



Audio Servers/VoIP

–

Audio and VoIP applications and services

6.5.1

Topics




Before Setting Up Forwarding on page 45



Setting Up Forwarding on page 46



Setting Up Forwarding for an Xbox Example on page 48

Before Setting Up Forwarding

Try the following options before you assign forwarding rules:

1. Enable Universal Plug and Play (UPnP). This may resolve the issue you have without setting up forwarding rules.

a. Access the Web interface of the DDW365, see Accessing the Web User Interface

Locally on page 16 .

b. Click Advanced from the main menu.

.

d. Click Apply.

e. Test your local host or application such as your Xbox to see if it is functioning properly. Continue with port forwarding if the host or application is not communicating correctly.

2. Assign a Static IP lease to the client/host to which you are setting up forwarding. This


45


6.5.2

way, the IP does not change and disrupt your forwarding rules. For example, if you are hosting a Web server in your internal network, and you wish to setup a forwarding rule for it, assign a static IP lease to that system to keep the IP from renewing and disrupting the forwarding rule.

Setting Up Forwarding

If the suggestions in

Before Setting Up Forwarding on page 45

did not correct your communication problem, use port forwarding.

You need the following information to set up port forwarding:



IP address of each local host system (for example, Xbox) for which you need to setup a port forwarding rule.



Port numbers the local host’s application listens to for incoming requests/data (for example, a game or other service). These port numbers should be available in the documentation associated with the application.

Note

For detailed information on port forwarding, including how to set it up for specific applications using specific network devices (for example, cable modems), refer to: http://portforward.com or consult your host device or application user manual.

Steps

To set up forwarding:

1. Access the Web interface of the cable modem, see Accessing the Web User Interface

Locally on page 16 .


3. Click Forwarding from the left menu.

4. Click Create IPv4


46


5. Enter information in the forwarding fields as shown in the screen shot below. Field descriptions follow.


Local IP Address

Local Start Port

Local End Port

External IP Address

External Start Port

External End Port

Protocol

Description

Enabled

Cancel

Apply

Defines the IP address of the local LAN device to which the forwarding rule applies. For example, an Xbox or PC.

Defines the starting port number listened to by the server host located in your LAN.

Defines the ending port number listened to by the server host located in your LAN.

Designates another router on the network through which to forward data.

Defines the port number to start the range of ports to publish to the Internet.

Defines the port number to end the range of ports published to

Internet.

Note: Be very careful with ranges. Ports within a range are not usable by other applications that may require them. It is common and safer to enter the same port number as the start and end of the range.

Selects the protocol type. Options are UDP, TCP, or BOTH.

Names the forwarding rule.

Disables (Off) or enables (On) the forwarding rule.

Stops creating the forwarding rule and returns you to the previous Forwarding screen.

Saves changes.


47


Port Map

Shows a list of common applications and their ports.

Forwarding Table – Lists existing forwarding rules.

Remove All

Deletes all entries in the forwarding table.

6. Click Apply. The forwarding rule is created and displayed in the table as shown below. Additional field descriptions follow.

Edit

Remove


Displays fields for the rule selected in order to change values.

Deletes the rule selected.

6.5.3

Setting Up Forwarding for an Xbox Example

Following is an example of how you would set up a single Xbox running Modern

Warfare 2. Since multiple ports are used for the Xbox and the Modern Warfare 2 game, a separate forwarding rule is set for each port. Multiple ports and forwarding rules may not be required for other applications.

Steps

To set up port forwarding for an Xbox:


2. Click Forwarding from the left side menu.

3. Enter the Xbox IP address in the Local IP field.

4. Define ports used by the Xbox in the Local Start Port and Local End Port fields.

Define the same ports used by the Xbox in the External Start Port and External End

Port fields.

5. Create Port Forwarding rules per port. A rule set up for port 53 works for port 53. A


48

Ubee Interactive Using the Port Triggers Option

port can be used only by one program at a time.

Note

You can set up applications/services to listen on one internal port. External Internet users who want to access that application, address it using an external port, such as an Audio server. Internal Ports are the ports to which local servers listen. External

Ports are the ports that the DDW365 listens to from the WAN.

The following screen shot shows Forwarding set up for an Xbox.

6.6

Using the Port Triggers Option

Port Triggers define dynamic triggers to specific devices on the LAN. This allows special applications that require specific port numbers with bi-directional traffic to function properly. Applications such as video conferencing, voice, gaming, and some messaging program features may require these special settings.

Some services use a dedicated range of ports on the client side and a dedicated range of ports on the server side. The difference between port forwarding and triggering is:



Port forwarding sets a rule to send a service to a single LAN IP address.



Port triggering defines two kinds of ports: trigger port and target port. The trigger port sends a service request from a LAN host to a specific destination port number.

The port the LAN host is required to listen to by the application is called the target port. The server returns responses to these ports.

For example:

1. John requests a file from the Real Audio server (port 7070).

Port 7070 is a “trigger” port and causes the device to record John’s computer IP address. The DDW365 associates John's computer IP address with the “target” port range of 6970-7170.

2. The Real Audio server responds to a port number ranging between 6970-7170.

3. The DDW365 forwards the traffic to John’s computer IP address.


49


4. Only John can connect to the Real Audio server until the connection is closed or expires.

Steps

To set up port triggering:


2. Click Port Triggers from the left side menu.

3. Click Create.

4. Enter information in the Port Trigger fields as shown below. Field descriptions follow the screen shot.


50



Trigger Start Port

Trigger End Port

Target Start Port

Target End Port

Protocol

Description

Enabled

Apply

Clear All

Defines a port number or the starting port number in a range of trigger port numbers.

Defines a port number or the ending port number in a range of trigger port numbers.

Defines a port number or the starting port number in a range of target port numbers.

Defines a port number or the ending port number in a range of target port numbers.

Defines the protocol type for this rule, UDP, TCP, or Both.

Names the triggering rule.

Enables (on) or disables (off) the triggering rule.

Saves changes.

Removes all of the input host’s MAC addresses.

5. Click Apply. The port trigger rule is created and displayed in the table. Additional field descriptions are listed below the screen example.


51


Remove All

Edit

Remove

Clear All


Deletes all the port trigger rules.

Allows you to edit the properties of the selected rule.

Deletes the selected rule.


The following example shows the Port Triggering option set up for a dual Xbox configuration.


52


6.7

Using the Pass Through Option

Using the Pass Through Option

Use the Pass Through option to configure a pass through table. Devices in the pass through table are treated as bridge devices, storing and forwarding data between LAN interconnections.

Steps

To configure a pass through table:


2. Click Pass Through from the left side menu. The pass through fields are explained following this screen example.


Pass Through MAC Addresses

Defines the input host’s MAC address.

Add MAC Address

Addresses entered: n/32

Adds the input host’s MAC address.

Displays the MAC addresses to be blocked. The number of

MAC addresses is shown as 0/32 where 0 is the number of addresses in the list. You can add up to 32 MAC addresses at one time.

Removes the input host’s MAC address.

Remove MAC Address

Clear All


6.8

Using the DMZ Host Option

Use the DMZ (Demilitarized Zone) Host option to expose a host IP address to the WAN

(public Internet). You can use this option when applications do not work with port triggers or other networking strategies.


53

Ubee Interactive Using the DMZ Host Option

Steps

To set up a DMZ host:

1. Connect a PC to an Ethernet port on the DDW365. Make sure both devices are powered on and functioning.

2. Connect a Home Gateway (or other device you wish to be in the DMZ) to an Ethernet port on the DDW365.

3. Log in to the DDW365 Web user interface.


5. Click DMZ Host from the left side menu.

6. Enter the IP address of the Home Gateway (host device) to be exposed to the WAN.

7. Test the device to ensure Internet access is available and the device is functional. For example, connect to the Internet from a PC connected to the Home Gateway.

Label

DMZ Address

Apply

Description

Defines the IP address of the host to be exposed.

Saves changes.


54

7 Understanding the Firewall Menu

Use these instructions to configure the DDW365 firewall settings to control what types of traffic are allowed on your network. The firewall can block certain Web-oriented cookies,

Java scripts, and pop-up windows. It is highly recommended the Firewall is left enabled at all times to protect against denial of service (DoS) attacks. Refer to

Using the Basic Option on page 55

to block Internet access to specific sites.

Note: Firewall menu options are not available when the DDW365 is in Bridge mode. Refer to Using the Bridging Option on page 80 for more information.

Topics







Using the Local Log Option on page 56



Using the Remote Log Option on page 57

7.1

Steps

To access the firewall menu:


2. Click Firewall from the main menu.

Using the Basic Option

Use the Basic option to filter Web content to block certain Web-oriented cookies, Java scripts, and pop-up windows.

Steps

To filter Web content:


2. The Basic screen is displayed. Field descriptions are listed below the screen example.


55

Ubee Interactive Using the Local Log Option

Label

IPv4 Firewall Protection

Port Scan Detection

Optimize for XBOX

Apply

Description

Defines the level of protection. Choices are Off, Low, Medium, and High. Services are based on the protection level and displayed in the Allowed Services window.

When enabled, detects port scans that probe for available ports and potentially use these ports to detect weakness in the network.

When enabled, this feature stabilizes and improves video streaming.

Saves changes.

7.2

Using the Local Log Option

Use the Local Log to define firewall event log reporting through email alerts and report on possible attacks on the system.

Steps

To define local log reporting:


2. Click Local Log from the left side menu. Field descriptions are listed below the screen example.


56

Ubee Interactive Using the Remote Log Option

7.3

Label

Contact Email Address

SMTP Server Name

SMTP Username

SMTP Password

E-mail Alerts

Apply

E-mail Log

Clear Log

Description

Defines the email address where you want to send the log.

Defines the name of the SMTP server, such as smtp.example.com.

Defines the username for the email address, such as [email protected].

Defines the password for the email address.

Enables or disables log reporting.

Saves the settings and completes the setup.

Sends the log to the specified email address.

Deletes the log.

Using the Remote Log Option

Use the Remote Log option to define events and send the log to a local SysLog server.

Steps

To configure the firewall remote log:

1. Click Firewall the main menu.

2. Click Remote Log from the left side menu. The Remote Log fields are explained following this screen example.


57

Ubee Interactive Using the Remote Log Option

Label

Permitted Connections

Blocked Connections

Known Internet Attacks

Product Configuration Events to SysLog server at 192.168.0.

Apply

Description

Logs all access attempts that are allowed by the firewall when checked.

Logs all access attempts that are blocked by the firewall when checked.

Logs all known attacks from the Internet when checked.

When checked, logs when the DDW365 is configured/modified by a user or administrator.

Defines the IP address of the Syslog server.

Saves changes.


58

8 Understanding the Access Control Menu

The Access Control menu allow you to control Internet access for users on the DDW365 network. It provides the following features:



Define user/password access.



Block specific Web sites and Web sites based on keywords.



Define the times users are allowed to access the Internet.



View a local log to view Internet activity.

Topics




Using the User Setup Option on page 59






Using the ToD Filter Option on page 63



Using the Local Log Option on page 65

Steps

To access the Access Control menu:

1. Access the Web interface. Refer to Accessing the Web User Interface Locally on page

16 .

2. Click the Access Control link from the top of the screen.

8.1

Using the User Setup Option

The User Setup option allows you to configure which user accounts can or cannot connect to your wireless or wired network, and the parameters of each connection.

Steps

To configure user accounts:


2. The User Setup screen is displayed. Field descriptions follow the screen shot below.

Note: To enable Access Control, refer to

Using the Basic Option on page 61 .


59


Label

Add User

Remove User

Enable

Password

Re-Enter Password

Trusted User

Content Rule

White List Access Only

Description

Defines user accounts.



To add a new user, add the user name and click Add

User. The user becomes selectable in the User Settings drop down menu.



To select an existing user, choose the user from the User

Settings drop down menu.



To activate the user, check Enable.



To remove a user, select the user from the User Settings drop down menu and click Remove User.

Defines the password for this user. It is required when this user tries to access the Internet via the device.

Confirms the password with the re-entered password.

Defines the selected user as a trusted user when enabled is checked. The user is limited to timing and content when visiting the Internet, as defined in the following fields.

Selects from the pop-up menu an existing content rule that defines what kind of Websites the user can visit or not.

Selects the White List Access option. If you have created a content rule that defines a black list and white list, select the

White List Access Only checkbox to force the wireless modem to execute the policy for the selected user.


60


8.2

Label

Time Access Rule

Session Duration

Inactivity Time

Apply

Trusted Computers

Add

Remove

Description

Selects a defined time access rule to apply to the selected user.

Allows you to enter a time in minutes for the user’s session to expire. When the session expires, the user can log in again for the same session duration.

Allows you to enter the time out value when a user has no activity on the Internet. When the time expires, the user interface to the Internet is canceled.

Saves all changes when clicked.

Defines the trusted hosts that can bypass the Access Control

Process.

Adds the trusted host’s MAC address entered in the given area and Add is clicked.

Removes a trusted computer from the list when it is highlighted and Remove is clicked.

Using the Basic Option

The Basic option allows you to select rules to block certain Internet content and Web sites. After you change your Access Control settings, click the appropriate Apply, Add, or

Remove button for your new settings to take effect. Refresh your browser’s display to see the currently active settings.

Steps

To filter Internet content and Web sites:


2. Click Basic from the left side of the screen. The Basic fields are explained following this screen example.


61


Label

Enable Access Control

Apply

Content Policy Configuration

Add New Policy

Content Policy List

Remove Policy

Keyword List

Add Keyword

Description

Activates the Access Control feature when checked.

Saves all changes in the screen and activates Access Control, if enabled.

Adds a policy to the Policy List. Enter the policy name and click Add New Policy. The policy then becomes selectable in the Content Policy List drop down menu.

Lists existing policies you can choose to use.

Deletes a policy from the list. Select the policy from the

Content Policy List drop down menu and click Remove Policy.

Displays keywords you can use to block Web site addresses

(URLs) containing those words.

Adds a keyword to the keyword list. Enter the word in the field next to the Add Keyword button and click Add Keyword. The keyword is added to the Keyword List.


62


8.3

Label

Remove Keyword

Blocked Domain List

Add Domain

Remove Domain

Allowed Domain List

Add Allowed Domain

Remove Allowed Domain

Override Password

Password

Re-Enter Password

Access Duration

Apply

Description

Removes a keyword from the keyword list. Select the keyword from the Keyword List, and click Remove Keyword.

Displays Web domains (for example, unwanted.com) you can use to block access to those domains.

Adds a domain to the Blocked Domain List. Enter a domain in the field next to the Add Domain button, and click Add Domain.

Removes a domain from the Blocked Domain List. Select the domain from the Blocked Domain List, and click Remove

Domain.

Displays domains you want to allow access to.

Adds allowed domains to the list. Enter the name in the field next to Add Allowed Domain and click Add Allowed Domain.

Removes domain names from the Allowed Domain List.

Highlight the domain from the list and click Remove Allowed

Domain.

If you encounter a blocked website, you can override the block by entering a password.

Enter a password for overriding blocked websites.

Re-enter the password.

Set a time duration (in minutes) for access to the blocked site when the block has been overridden by entering the password.

Saves the password and access duration time.

Using the ToD Filter Option

The ToD (Time of Day) Filter option allows the configuration of time-based access policies to block all Internet traffic at specified times.

Steps

To configure ToD filters:


2. Click ToD Filter from the left side of the screen. The ToD Filter fields are explained following this screen example.


63



Add New Policy

Time Access Policy List

Enabled

Remove

Days to Block

Time to Block:

All Day or a specific time frame

Adds a new policy. Enter a policy name in the field next to Add

New Policy, and click the Add New Policy button. The policy then becomes selectable in the Time Access Policy List drop down menu.

Lists the existing policies in a drop-down menu.

Activates a policy. Select the policy from the Time Access

Policy List drop-down menu and check Enabled.

Deletes a policy. Select the policy from the Time Access Policy

List drop-down menu and click Remove.

Allows you to select the days to block Internet access.

Allows you to define the times of day to block.



To block all day, check All Day to eliminate all access during the days selected.



To define a specific time frame to block Internet access for the days selected, enter the Start time and the End time.

Select AM or PM for each.

Ports to Block

Apply

Defines a port range to block if the Enabled box is checked.



Port Start: Enter the starting port number to be blocked.



Port End: Enter ending port number to be blocked.



Protocol: Select the protocol type. Options are UDP, TCP, or Both.

Saves all changes when clicked.


64


8.4

Using the Local Log Option

The Local Log option displays Access Control event log reporting.

Steps

To view the access control local log:


2. Click Local Log from the left side of the screen. The Local Log fields are explained following this screen example.

Label

Last Occurrence

Action

Target

User

Source

Clear Log

Description

Displays the time when the last event occurred.

Displays what is done by access control, including dropping or permitting access requests.

Displays the destination IP address of a certain access request.

Displays the user who triggered this event log.

Displays the source IP address of this event.

To empty the displayed log entries, click Clear Log.


65

9 Understanding the Wireless Menu

Use the Wireless menu to configure wireless network settings.

Topics




Using the Wireless Radio Option on page 66



Using the Primary Network Option on page 69



Using the Advanced Option on page 73



Using the Access Control Option on page 75



Using the Wi-Fi Multimedia Option on page 77



Using the Bridging Option on page 80



Deploying and Troubleshooting the Wireless Network on page 81

9.1

Steps

To access the Wireless menu:

1. Access the Web interface. Refer to Accessing the Web User Interface Locally on page

16 .

2. Click Wireless from the main menu.

Using the Wireless Radio Option

The Radio option is used to configure the wireless radio, including channel number, and bandwidth control.

Steps

To configure wireless operations:


2. The Radio screen is displayed. Field descriptions are listed below the screen example.


66

Ubee Interactive Using the Wireless Radio Option

Label

Wireless Interfaces

Wireless

Country

Output Power

802.11 Band

802.11 n-mode

802.11 N Support Required

Bandwidth

Sideband for Control Channel

Description

Displays the unique SSID for the DDW365 or uses the default. Refer to Understanding Default Values and Logins on page 8 for more information on the SSID.

Displays the wireless radio’s status, Enabled or Disabled.

Defines the country where this device is used. The default value is Q2.

Output power setup can be one of the following 4 options:

25%, 50%, 75%, or 100%.

Displays the 802.11 band (2.4GHz).

Sets the wireless networking standard. Select Auto to use

802.11 n mode when possible. This mode has a significant increase in the maximum raw OSI physical layer data rate from 54 Mbit/s to a maximum of 600 Mbit/s with the use of four spatial streams when at a channel width of 40 MHz.

Defines whether 802.11n support is required (on) or not (off).

On forces the gateway to 802.11n mode and clients must support 802.11n.

Sets the bandwidth to 20MHz or 40MHz. For 40 MHz, set the sideband to lower or upper 20MHz. 40 MHz channels double the channel width. This allows doubling the PHY data rate over a single 20 MHz channel.

Only when using 40MHz Bandwidth should you choose the

Lower or Upper 20MHz.


67

Ubee Interactive Using the Wireless Radio Option

9.1.1

Label

Control Channel

Regulatory Mode

TPC Mitigation (dB)

OBSS Coexistence

STBC Tx

Apply

Restore Wireless Defaults

Scan Wireless APs

Description

Selects a specific channel to deploy the wireless network.

This allows you to set the operating frequency/channel depending on your particular region. Channel selection can have an impact on wireless networking performance. Control

Channel is set to Auto by default. For more information, refer to

Selecting a Wireless Channel on page 85

Defines whether Regulatory Mode is set to off, 802.11d, or

802.11h.

Defines the transmitter power control (TPC) mitigation setting as 0 (off), 2, 3, or 4.

Enables or disables overlapping BSS coexistence.

Sets the space-time block codes (STBCs) for the transmitting antenna.

Saves all screen changes when clicked.

Restores the factory default settings for wireless configurations when clicked.

Scans for other wireless access points and displays channel, encryption, SSID, RSSI levels, and other information.

Scanning for Wireless Access Points (APs)

You can search for wireless access points and display the results in a new window.

Steps

To search for wireless access points:

1. Click Scan Wireless APs at the bottom of the Wireless Radio screen. Results are displayed in a new window.

2. Click Refresh to update the results.


68

Ubee Interactive Using the Primary Network Option

9.2

Label

Network Name

Security Mode

Mode

PHY Mode

RSSI

Channel

BSSID

Description

Displays the name of the wireless network (SSID) broadcast by the access point.

Displays the encryption method used.

Displays the mode of the wireless access point: Possible modes are:



Master – Communicates with associated wireless cards that are in managed mode. Appears as a normal access point with an SSID and channel. Network communications, such as authentication, conflict, and duplicate packets are managed by the wireless card.



Managed – Communicates with an associated master, not directly with another managed AP. Wireless cards connect to the master network and change their channel to match. The master must accept the credentials of the managed network for it to be associated.



Ad-hoc – Communicates directly with another wireless network. Network cards must be in range and use the same name and channel.



Monitor – Communicates in observation mode and does not transmit. Can be used for troubleshooting wireless links or checking bandwidth usage in the area.

Displays the physical transceivers (PHY) layer method used.

Displays the received signal strength (RSSI) of the wireless access points in range of the device. Lower negative numbers

(for example, -1 to -65) indicate the access point is closer.

Greater negative numbers (for example, -66 to -95) indicate the access point is farther away.

Displays the channel on which the wireless cable modem is operating.

Displays the MAC address for the nearby wireless access points.

Using the Primary Network Option

Use the Primary Network option to configure a variety of wireless security settings.

Steps

To configure wireless security options:


2. Click Primary Network from the left side menu. Field descriptions are listed below the screen example.

Wireless default values are discussed in Understanding Default Values and Logins on page 8 .


69


Label

Primary Network

Network Name (SSID)

Closed Network

Description

Enables or disables the primary network.

Defines a unique SSID for the DDW365 or uses the default.

Refer to Understanding Default Values and Logins on page 8 for more information on the SSID.

Hides the selected SSID when enabled so it is not visible to wireless clients unless manually set up on the client. If disabled, the SSID is visible. Refer to

Enabling a Closed

Network on the Primary Network on page 73

to set up a closed network.


70


AP Isolate

WPA

WPA-PSK

WPA2

WPA2-PSK

Label

WPA/WPA2 Encryption

WPA Pre-Shared Key

Show Key

RADIUS Server

RADIUS Port

RADIUS Key

Group Key Rotation Interval

Description

Prevents wireless client stations from communicating with each other when enabled.

Enables or disables the Wi-Fi Protected Access (WPA) security protocol. WPA is a subset of the IEEE 802.11i standard. Key differences between WPA and WEP are user authentication and improved data encryption. Setting WPA alone with a pre-shared key requires a RADIUS or TACACS server for authentication. This method is mostly used in large enterprise implementations.

Enables or disables WPA Pre-Shared Key (WPA-PSK). If you do not have an external RADIUS server, use WPA-PSK, which requires a single (identical) password entered into wireless gateway and wireless client. As long as the passwords match, a client is granted access to the wireless

LAN. This is the default residential subscriber setting and uses TKIP encryption.

Enables or disables WPA2. This advanced protocol is certified through Wi-Fi Alliance's WPA2 program and implements the mandatory elements of 802.11i. In particular, it has an AES-based algorithm (CCMP) that is considered fully secure. Setting WPA2 alone with a pre-shared key requires a RADIUS or TACACS server for authentication.

This method is mostly used in large enterprise implementations.

Enables or disables WPA2-PSK. If you do not have an external RADIUS server, use WPA2-PSK, which requires a single (identical) password entered into wireless gateway and wireless client. As long as the passwords match, a client is granted access to the wireless LAN. This is the recommended residential subscriber option. It is more secure than WPA-PSK and uses AES encryption.

Sets WPA/WPA2 encryption to AES or TKIP+AES. The default is AES.

Displays (checked) or hides (unchecked) the WPA key. The encryption mechanisms for WPA and WPA-PSK are the same, except that WPA-PSK uses a simple common password instead of user-specific credentials.

Displays the pre-shared key when checked. The pre-shared key for the DDW365 is the 13 characters of the modem’s serial number.

Defines the IP address of the RADIUS server, if used.

Defines a RADIUS port number when WPA or 802.1x network authentication is selected.

Defines the RADIUS Key when WPA or 802.1x network authentication is selected.

Allows the device to generate the best possible random group key and update all the key-management capable stations periodically.


71



WPA/WPA2 Re-auth Interval

WEP Encryption

Shared Key Authentication

Sends a new group key to all clients at the specified interval for a wireless router (if using WPA-PSK key management) or

RADIUS server (if using WPA key management). The rekeying process is the WPA equivalent of automatically changing the WEP key for a wireless access point and all stations in the WLAN on a periodic basis. Setting the WPA

Group Key Update Timer is also supported in WPA-PSK mode.

Enables or disables WEP encryption. If you do not have wireless clients that can use WPA or WPA2, you can use WEP key encrypting. A higher bit key offers better security. WEP encryption scrambles the data transmitted between the wireless stations and the DDW365 to keep network communications private. It encrypts unicast and multicast communications in a network. Both the wireless stations and the DDW365 must use the same WEP key. Data Encryption can be set to WEP 128-

bit, 64-bit, or Disable.

Defines Shared Key Authentication as optional or required.

Shared Key is an authentication method used by wireless

LANs, which follow the IEEE 802.11 standard. Wireless devices authenticate each other by using a secret key that is kept by both devices.

Enables or disables 802.1x to authenticate wireless clients.

802.1x Authentication

Network Key 1-4

Current Network Key

Passphrase

PIN

Pre-defines up to 4 keys for 64-bit or 128-bit (64-bit keys require 10 hexadecimal digits) (128-bit key require 26 hexadecimal digits).

Selects one of the four pre-defined keys as the current network key.

Sets the WEP encryption key by entering a word or group of printable characters in the Passphrase box and clicking

Generate WEP keys. These characters are case sensitive.

Forces the device to generate 4 WEP keys automatically.

Saves changes.

Generate WEP Keys

Apply

Automatic Security Configuration — Sets up WPS (Wi-Fi Protected Setup) for devices connecting to the wireless network.

WPS/Disabled

Enables or disables WPS option. When enabled, the following fields are available:

WPS Config State

Device Name

WPS Setup AP

UUID

Defines if the WPS has been configured or not.

Defines a name for this wireless cable modem for WPS.

Defines the universal unique identifier (UUID) for this access point.

Defines the Personal Identification Number for this access point.


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Ubee Interactive Using the Advanced Option

9.2.1

Label

Generate AP PIN

WPS Add Client

Add a client

Description

Creates a new PIN for this access point.

Activates wireless protected setup (WPS) security on the device.

To add a client:

1. Click Add a client. The WPS Add Client screen is displayed.

2. Click PUSH on the WPS Add Client screen.The WPS button is activated on the device, indicated by a flashing white light on top of the unit.

3. Press the WPS button on the device.

Defines a PIN number for client access.

Defines the MAC address of the authorized client.

Client PIN

Authorized Client MAC

Enabling a Closed Network on the Primary Network

You can enable the Closed Network option so the SSID cannot be broadcast or seen by others.

Steps

To enable a closed network:

1. Access the pull down menu for the Closed Network.

2. Choose Enabled to enable a closed network. Automatic Security Configuration is disabled.

9.3

Using the Advanced Option

Use the Advanced option to configure data rates and Wi-Fi thresholds.


2. Click Advanced from the left side menu. Field descriptions are listed below the screen example.


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Ubee Interactive Using the Advanced Option

Label

54g™ Mode

XPress™ Technology

802.11n Protection

Short Guard Interval

Basic Rate Set

Multicast Rate

Description

Selects the network mode in which to run the DDW365. The options are:



54g auto – self adaptive connection



54g performance – highest speed



54g LRS – limited speed



802.11b – connections to 11b clients only.

This field can be set only if 802.11-n Mode is set to Off in the

Radio screen as discussed on


.

Enables or disables the XPress feature. XPress™ is a standards-based frame-bursting approach to improve 802.11g wireless LAN performance developed by Broadcom. When

Xpress enabled, aggregate throughput can improve up to 27% in 802.11g-only networks, and up to 75% in mixed networks comprised of 802.11g and 802.11b standard equipment.

Defines the 802.11n Protection setting.



Auto - the DDW365 uses Request to Send/Clear to Send

(RTS/CTS) to improve the performance in 802.11 mixed environments.



Off - the 802.11 performance is maximized under most conditions, while the other 802.11 modes (802.11b, etc.) are secondary.

Defines a transmission interval so data transmissions do not interfere with each another.

Selects the rate that all wireless clients must support to connect to the DDW365. The options are All and Default.

Specifies the rate at which multicast packets are transmitted and received on your wireless network.


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Ubee Interactive Using the Access Control Option

9.4

Label

NPHY Rate

Legacy Rate

Beacon Interval

DTIM Interval

Fragmentation

Threshold

RTS Threshold

Apply

Description

Sets the Physical Layer (NPHY) rate. Choose Legacy Rate to use 802.11a or 802.11g modes, and then choose the rate in the

Legacy Rate field.

Sets the wireless rate to the chosen 802.11a or 802.11g legacy rate.

Specifies the Beacon Interval from 100 to 65535ms. This value indicates the frequency interval of the beacon. A beacon is a packet broadcast by the DDW365 to keep the network synchronized. A beacon includes information regarding the wireless networks service area, the access point address, the broadcast destination addresses, a time stamp, delivery traffic indicator maps, and the Traffic Indicator Message (TIM).

Specifies the DTIM interval from 3 to 255ms. This value indicates how often the DDW365 sends out a Delivery Traffic

Indication Message (DTIM). Lower settings result in more efficient networking, while preventing your wireless clients from dropping into power-saving sleep mode. Higher settings allow your wireless clients to enter sleep mode, thus saving power, but interferes with wireless transmissions.

Specifies the fragmentation threshold packet size between 256-

2346 bytes. Fragmentation takes place when a packet’s size exceeds the fragmentation threshold.

Specifies the RTS (request to send) threshold from 0 to 2347ms.

This setting determines how large a packet can be before the

DDW365 coordinates transmission and reception to ensure efficient communication. This value should remain at its default setting of 2347 bytes. If you encounter inconsistent data flow, minor modification to this setting is recommended.

Saves changes.

Using the Access Control Option

Use the Access Control option to configure which clients can access your wireless network.

Steps

To configure client access:


2. Click Access Control from the left side menu. Field descriptions are listed below the screen example.


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Ubee Interactive Using the Access Control Option


Wireless Interface

MAC Restrict Mode

Defines the network name (SSID) and MAC address for which you are setting access control parameters.

Controls wireless access to your network by MAC address.



Disabled turns off MAC restrictions and allows any wireless client to connect to this device. However, if you use other security mechanisms for access to the wireless network, clients must still adhere to those restrictions.



Allow creates a list of wireless clients that can connect to the wireless network. Enter the MAC addresses of these clients in the MAC Addresses fields. MAC addresses not on the list, are not allowed access to your wireless network.



Deny creates a list of wireless clients that you do not want to have access to your wireless network. Enter the

MAC addresses of these clients in the MAC Addresses fields.


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Ubee Interactive Using the Wi-Fi Multimedia Option

9.5


MAC Addresses

Defines the MAC addresses. Note: You may cut and paste

MAC addresses from the connected clients list at the bottom of the screen.

Apply

Connected Clients

Saves changes when clicked.

Lists wireless clients currently connected listed by MAC address.



MAC Address – Displays the MAC addresses entered in the MAC Addresses field (see above).



Age(s) – Displays the duration since the wireless client’s polled values were sent to the device. The values include all information shown on this screen. The lower the number, the more current its data.



RSSI(dBm) – Displays the received signal strength from the device to the wireless cable modem. This value is commonly used to assist in troubleshooting wireless performance issues. A signal strength between 0dBm and -65dBm is considered optimal. Levels of -66dBm and lower (for example, -70, -80, etc.) have a downward impact on wireless data throughput. Refer to

Understanding Received Signal Strength on page 82 for

more information.



IP Address – Displays the IP address assigned to this wireless client.



Host Name – Displays the host name of the wireless client.



Mode – Indicates the applicable 802.11a/b/g/n standard used by the connected client device.



Speed (kbps) – Displays the maximum theoretical link speed negotiated between the wireless gateway and the client, not including the overhead associated with encryption, and so on. For example, actual speeds with

WEP encryption enabled a re typically less than half of the negotiated link speed. TKIP encryption can also affect performance. AES is the most efficient and secure with the highest throughput possible. You can disable WMM if throughput on some client adapters is adversely affected.

Using the Wi-Fi Multimedia Option

Use the Wi-Fi Multimedia option to configure the quality of service (QoS) to ensure the best service in your wireless networks.



Controls WLAN transmission priority on packets transmitted over the wireless network.



Wi-Fi Multi-Media Quality of Service (WMM QoS) is a part of the IEEE 802.11e QoS enhancement to certified Wi-Fi wireless networks.



WMM QoS prioritizes wireless traffic according to the delivery requirements of the individual user and applications. On wireless access points without WMM QoS, all traffic streams are given the same access priority to the wireless network. If a new traffic stream creates a data transmission demand that exceeds the current network capacity, the new traffic stream reduces the throughput of the other traffic streams.


77




WMM QoS capability allows you to assign access categories (ACs) to various packet streams. The assigned AC of a packet stream depends on the packet’s priority, such as a priority assigned by an application (also referred to as a user priority (UP). An AC may include a common set of enhanced distributed channel access (EDCA) parameters used by QoS to contend for a channel to transmit packets with certain priorities.

Different ACs can be associated with different power saving parameters. For example, one power saving parameter might be the delivery mechanism used by an access point (AP) to deliver packets to a station (STA) that is operating in a reduced power mode.



WMM transmit opportunity (TXOP) is assigned to each access point. The bounded time interval during which a station can send as many frames as possible as long as the transmission time does not extend past the maximum duration of the TXOP. If a frame is too large to be transmitted in a single TXOP, it should be fragmented into smaller frames. Using TXOP reduces the problem of low rate stations gaining too much channel time in the legacy 802.11 DCF MAC. A TXOP time interval of 0 means it is limited to a single MAC service data unit (MSDU) or MAC management protocol data unit (MMPDU).

Note

WMM may need to be disabled to avoid throughput impacts to other wireless devices.

Steps

To configure the multimedia wireless option:


2. Click WMM (Wi-Fi Multimedia) from the left side menu. Field descriptions are listed below the screen example.


78



WMM Support

Enables (On) or disables (Off) WMM support.

No-Acknowledgement

Enables (On) or disables (Off) acknowledging data frames. In

QoS mode, frames to send can have two values: QosAck and

QosNoAck. Frames with QosNoAck are not acknowledged, avoiding the retransmission of highly time-critical data.

Power Save Support

Apply

Enables (On) or disables (Off) power savings. WMM Power

Save increases the efficiency and flexibility of data transmission.

The wireless client device can “doze” between packets to save power, while the wireless access point buffers downlink frames.

The application chooses the time to wake up and receive data packets to maximize power conservation without sacrificing quality of service.

Saves changes to the WMM settings above.


79


9.6

Using the Bridging Option

EDCA AP Parameters

CWmin

CWmax

AIFSN

TXOP (b) Limit (usec)

TXOP (a/g) Limit (usec)

Discard Oldest First

Sets the time for the following fields:



CWmin – Contention window minimum



CWmax – Contention window maximum



AIFS – Arbitration inter-frame space



TXOP – Transmit opportunity



Discard Oldest First – Removes oldest frame when set to

On.

EDCA STA Parameters

Allows you to prioritize wireless network traffic. Enhanced

Distributed Channel Access – Access Point (EDCA-AP) provides four access categories (ACs):



AC_BE – Best Effort, medium throughput and delay. Most traditional IP data is sent to this queue.



AC_BK – Background, high throughput. Bulk data that requires maximum throughput and is not time-sensitive is sent to this queue (for example, FTP data).



AC_VI – Video



AC_VO – Voice

Allows you to prioritize wireless network traffic for receiving terminals. Access categories are:









AC_VI – Video



AC_VO – Voice

WMM TXOP Parameters

Short Retry Limit

Short Fallbk Limit

Long Retry Limit

Long Fallbk Limit

Max Rate in 500kbps

Allows you to prioritize wireless network traffic for wireless multimedia transmit opportunities. Access categories are:









AC_VI – Video



AC_VO – Voice

Defines how many times the MAC retries to send different types of packets. If the number of retries reach their limit, the frame is discarded.

Apply

Saves all changes.

Using the Bridging Option

Use the Bridging option to configure the DDW365 to act as a wireless network bridge and establish wireless links with other wireless access points. To establish a bridge, you need to know the MAC address of the peer device, that must be in wireless bridging mode as well. The DDW365 can establish up to four wireless links with other wireless access points. When wireless devices are in wireless bridging mode, they form a wireless distribution system that allows computers in one LAN to connect to the computers in the other LAN.


80

Ubee Interactive Deploying and Troubleshooting the Wireless Network

Caution

Avoid bridge loops when you enable bridging devices. Bridge loops cause broadcast traffic to circle the network endlessly. This can degrade throughput and disrupt communications.

Steps

To configure the modem as a bridge:


2. Click Bridging from the left side menu. Field descriptions are listed below the screen example.

Label

Wireless Bridging

Remote Bridges

Apply

Description

Enables or disables bridging.

Defines the MAC addresses of other wireless access points that you want to establish a bridge to and from. These access points must also have bridging enabled.

Saves all changes.

9.7

Deploying and Troubleshooting the Wireless Network

Use the information in this section to help you understand, deploy, and troubleshoot your wireless environments:



Understanding Received Signal Strength on page 82



Estimating Wireless Cable Modem to Wireless Client Distances on page 82



Understanding the 2.4GHz Band on page 84



Selecting a Wireless Channel on page 85


81


9.7.1

9.7.2

Understanding Received Signal Strength

Received signal strength (RSSI) is measured from connected wireless client devices to the wireless cable modem. This value can significantly impact wireless speeds/performance. It is determined by:



Materials (for example, open air, concrete, trees)



Distance between wireless clients and the wireless cable modem



Wireless capabilities of the client devices

To determine the received signal strength, refer to Using the Access Control Option on page 75

and review the RSSI value. A receive signal strength indicator between 0 to -64 dBm is considered optimal. Levels of -67dBm and lower (for example, -70, -80, etc.) have a downward impact on wireless data throughput.

Estimating Wireless Cable Modem to Wireless Client Distances

The information in this section helps you to determine how far a wireless access point (the

DDW365) can be placed from wireless client devices. Environmental variances include the capabilities of wireless clients and the types of material through which the wireless signal must pass. When the DDW365 and wireless clients reach the distance threshold between each other, network performance degrades.

Steps

To determine wireless cable modem placement:

1. Connect a wireless client to the DDW365. Refer to Connecting Devices to the Network on page 13 if needed.

2. Place the wireless client at around one meter (three feet) away from the DDW365.

3. Obtain the RSSI value for the connected client. Refer to Using the Access Control

Option on page 75 . This value is used in the formula further below.

4. Use the following table to determine what materials the wireless signal must travel through to reach the desired wireless coverage distance.

Attenuation Considerations

Material

Free Space

Interior Drywall

Cubicle Wall

Wood Door (Hollow/Solid)

Brick, Concrete Wall (Note 1)

Attenuation

(2.4GHz)

0.24dB / foot

3dB to 4dB

2dB to 5dB

3dB to 4dB

6dB to 18dB


82


Attenuation Considerations

Material

Attenuation

(2.4GHz)

Glass Window (not tinted)

Double Pane Coated Glass

Bullet Proof Glass

2dB to 3dB

13dB

10dB

Steel / Fire Exit Door

Human Body

13dB to 19dB

3dB

Trees (Note 2)

0.15dB / foot

Note 1: Different types of concrete materials are used in different parts of the world and the thickness and coating differ depending on whether it is used in floors, interior walls, or exterior walls.

Note 2: The attenuation caused by trees varies significantly depending upon the shape and thickness of the foliage.

5. Use the attenuation value from the materials table above in the following formula:

Formula:

(Transmit Power, use -30dBm) – (Receiver Sensitivity, use RSSI value) =

Allowable Free Space Loss

Allowable Free Space Loss ÷ Materials Attenuation Value =

Optimal Distance in Feet Between the DDW365 and a Wireless Client

Example:

(-30dBm) - (-67dBm) = 37dBm (allowable free space loss for a 54Mbps connection)

37dBm ÷.24db/foot (for open space) = 154.16 feet

6. Once you know the optimal feet distance between individual wireless clients and the

DDW365, you may resolve and prevent some performance issues.

7. Check the wireless signal strength and speed of the computer connected wirelessly to the DDW365. Instructions for checking speeds are provided for both a Windows and a

Mac computer in the table below. If the wireless computer is not connected, refer to

Connecting a Wireless Device on page 13 .


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Checking Wireless Signal Strength and Speed

Windows PC Apple Mac

1. Click the Wireless networking icon in the system tray to display a list of available wireless networks.

1. Hold down the Option key and click on the wireless icon (Airport) on the right side of the top menu bar.

2. Click “Open Network and Sharing Center,” then click “Wireless Network Connection.”

3. Review the speed and signal strength in the Status window.

2. Information about the current wireless connection appears below the SSID. If you continue to hold the Option key and hover over any network, information about the connection is visible.

9.7.3

Understanding the 2.4GHz Band

The DDW365 operates in the 2.4GHZ frequency band. The table below provides a information about the 2.4GHz band.

Band

Channels

Standards

2.4GHz

In the USA, channels 1-11 are used. There are 3 non-overlapping channels

(1, 6, and 11). Auto channel should be selected to ensure that the channel with the least interference is used.

802.11b,g,n


84


9.7.4

Band

Network Range

Interference

Application

2.4GHz

Wider range than the 5GHz band

Higher interference levels compared to the 5GHz band, as many wireless devices such as cordless phones, microwave ovens, and computers use the

2.4GHz frequency.

Recommended for simple Internet browsing and email, as these applications don’t take too much bandwidth and work fine at a greater distance.

Selecting a Wireless Channel

You may need to change the wireless channel on which the DDW365 operates when you are in computing, test, and other environments where several wireless access points may be operating in the 2.4GHz range.

In some cases, you may want to segment your wireless traffic where a group of devices operates on one channel and another group operates on another channel, and so on. This is done by configuring the channel on each wireless access point individually (if you have multiples). If you have control over only one wireless device in an environment where there may be several, you can change the wireless channel on your device to one that is not heavily used.

Note

To change the wireless broadcast channel, refer to


.

2.4GHz Channels

The following diagram displays the 2.4GHz channels available in the Americas. Each available channel is 22MHz wide. Since channels overlap, it is best to choose channels that have the least overlap (typically 1, 6, and 11 in the Americas, and 1, 5, 9, and 13 in

Europe). Overlapping channels can cause wireless network performance issues.

Source: Wikipedia.org, and IEEE article IEEE 802.11n-2009


85

10 Understanding the USB Menu

The USB menu of the Web user interface allows you to configure USB storage devices and media file scanning.

Topics




Using the USB Basic Option on page 86



Using the Approved Devices Option on page 87



Using the Storage Basic Option on page 89



Using the Storage Advanced Option on page 90



Using the Media Server Option on page 93

Steps

To access USB options:


2. Click USB from the main menu.

10.1

Using the USB Basic Option

The USB Basic option allows you to configure Linux based servers. The buttons on the right side of the page are short cuts to the options on the left side of the page.

Steps

To view USB basic information:

1. The USB Basic screen is displayed. Field descriptions are listed below the screen example.


86

Ubee Interactive Using the Approved Devices Option


Enable USB Devices connected to the USB port

Allows you to enable USB devices that are plugged in to the

USB port. Options are All, Approved, or None. The default setting is All.

Approved Devices

Takes you to the Approved Devices page.

Enable USB Devices to be Shared

Storage

Allows you to designate USB devices to be shared storage.

Storage Configuration

Takes you to the Storage Basic page.

Enable the Media Server (DLNA)

Media Server Configuration

Apply

Allows you to enable the media server. The media server must be DLNA-certified. The DLNA (Digital Living Network

Alliance) defines standards that enable devices to share information such as photos, videos, and music.

Takes you to the Media Server page.

Saves changes.

10.2

Using the Approved Devices Option

The Approved Devices option allows you to choose if any storage device plugged into the modem can be used or only approved devices. If “Approved” is selected, each device must be manually approved on this page.

Steps

To view approved devices information:

1. Click Approved Devices from the left side menu. Field descriptions are listed below the screen example.


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Ubee Interactive Using the Approved Devices Option


Enable USB devices connected to the USB port

Apply Changes

Allows you to enable USB devices that are connected to the

USB port. Options are All, Approved, or None.

Saves changes.

Approved USB Devices

Select

Volume Name

Manufacturer

Displays information about currently approved USB devices.

Allows you to select the device by checking the box.

Displays the name of the USB device.

Displays the manufacturer of the USB device.

Product

Free Space

Used Space

Total Space

SMART Status

Remove

Available USB Devices

Indicates the type of the USB device.

Displays the free space available on the USB storage device.

Displays the space that has been used on the USB storage device.

Displays the total space on the USB storage device.

Displays the SMART (Self-Monitoring, Analysis, and Reporting

Technology) status of the USB drive.

To remove a device from the list of approved USB devices, select the device and click Remove.

Displays USB devices that are available to be added to the approved USB devices list. The individual field listings are the same as those under the Approved Devices heading.


88


Add

Refresh List

Label

Safely Remove Device

Using the Storage Basic Option

Description

To add an available USB device to the Approved USB Devices list, select the device and click Add.

Allows you to refresh the lists of approved and available USB devices.

Allows you to safely remove a USB device. Click Safely

Remove Device. The following window pops up. Select the device you want to remove from the drop down menu, and click “Remove Selected Device.”

10.3

Using the Storage Basic Option

The Storage Basic page allows you to configure the device name and designate what folders should be shared.

Steps

To view basic storage information:

1. Click Storage Basic from the left side menu. Field descriptions are listed below the screen example.


89

Ubee Interactive Using the Storage Advanced Option

Label

Network/Device Name

Default Sharing

Apply

Shared Network Folders

Edit

Refresh

Description

Allows you to define the network and device name.

Allows you to set the default sharing option for the device.

Options are:

1. Share specified folders and all approved devices

2. Only share specified folders

Saves changes to default sharing settings.

Shows information about shared network folders.

Select Edit to open the Storage Advanced screen which allows you to edit shared network folders.

Allows you to refresh the lists of shared network folders.

10.4

Using the Storage Advanced Option

The Storage Advanced page allows you to configure the device name and the workgroup name, as well as enable or disable Windows Network and FTP support.

Steps

To view advanced storage information:

1. Click Storage Advanced from the left side menu. Field descriptions are listed below the screen example.


90

Ubee Interactive Using the Storage Advanced Option

Label

Network/Device Name

Workgroup Name

Set Admin Name/Password

Description

Allows you to define the network and device name.

If you are using a Windows workgroup rather than a domain, the workgroup name is displayed here.

Enter the NAS (network attached storage) administrator name and password, then you will be allowed to change the user name and password.

Protocols

Allows you to enable or disable access methods. The

Windows Network Connection access method is enabled by default. The FTP access method is disabled by default. If you enable this setting, remote users can access the USB drive through FTP over the Internet. The IP address displayed in the link field is the Linux IP stack address that should be used for the FTP server address in the FTP clients.


91


Label

Apply

Available Network Folders

Actions

Share Name

Device

Folder

Read Access

Write Access

Free Space

Used Space

Total Space

Create Network Folder

Using the Storage Advanced Option

Description

Saves changes.

Displays information about available network folders.

Displays Edit and Remove buttons for the folder.

Displays the shared name the folder was given during “Create

New Folder.”

Displays the device type and name.

Displays the full path of the folder.

Shows the permissions and access controls assigned to the folder.



“All - no password” is displayed if all users are allows to access the folder.



“Admin only” is displayed if a password is required to access the folder.

Displays the free space available on the USB storage device.

Displays the space that has been used on the USB storage device.

Displays the total space on the USB storage device.

Allows you to create a network folder. Enter the appropriate information in the following pop up window.

Refresh List

After clicking Apply, the information entered here will be displayed in the Available Network Folders table.

Allows you to refresh the list of shared network folders.


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Ubee Interactive Using the Media Server Option

10.5

Using the Media Server Option

The Media Server page allows you to configure the DLNA media server. The media server must be DLNA-certified. The DLNA (Digital Living Network Alliance) defines standards that enable devices to share information such as photos, videos, and music.

The media server name and the file names that will be scanned on the USB storage devices are configured using this option.

Steps

To view media server information:

1. Click Media Server from the left side menu. Field descriptions are listed below the screen example.


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Label

Basic Settings

Media Server

Media Server Name

Description

Displays whether the media server is enabled or disabled.

The media server name, the name that will show up on media players.


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Test Mode


Allows you to select the test mode. Options are:

1. Normal Operation

2. UPnP Certification

3. DLNA Certification

Applies the basic settings that have been selected.

Apply Basic Settings

Scan Settings

Scanning Method

Available File Types

Selected File Types

Enable scheduled scanning every X minutes

Apply Scan Settings

Scan Now

Allows you to select the preferred scanning method, either

Scan All Files or Scan Files By Type.

Lists all of the available file types on the media server.

Available file categories include Video, Audio, Image, and

Other.

Beneath each file category, you can select specific file types to scan for, or scan all the file types in that category. Once selected, theses files types will appear in the Selected File

Types section.

Displays the file types that were selected in the Available File

Types section.

Click the box to enable regularly-scheduled scans. Enter the scan interval in minutes.

Applies the scan settings that have been set.

Click this button to begin a scan of the media server.


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11 Glossary

This chapter defines terms used in this guide and in the industry.

54G

TM

The internal wireless adapter from Broadcom.

ALG (Application-Level Gateway)

A type of security device that acts on behalf of the application servers on a network, hiding the servers themselves from traffic that might be malicious.

AP (Access Point)

A device that allows wireless devices to connect to a wired network using WiFi, or related standards.

Broadcast

A packet sent to all devices on a network.

BSS (Basic Service Sets)

A basic service set is the fundamental building block of an 802.11 wireless local area network. The overlapping BSS problem refers to a situation where two or more systems, unrelated to each other are in close enough proximity to hear each other physically.

Overlapping BSS may degrade the network performance severely.

BSSID (Basic Service Set Identifier)

The BSSID uniquely identifies a specific access point and is in the same format as a MAC address.

Channel Bonding

A computer networking configuration where two or more network interfaces are combined on a host computer for redundancy or increased throughput. Data is transmitted over these channels as if they are one channel.

CMTS (Cable Modem Termination System)

Typically located in the cable company’s headend, the CMTS is equipment that provides high-speed data services to subscribers, such as cable Internet and Voice over IP (VoIP).

CPE (Customer Premises Equipment)

Equipment such as telephones, routers, and modems located at a user’s location to enable access to communication services.

Default Gateway

The routing device used to forward all traffic that is not addressed to a computer on the local subnet.


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Ubee Interactive Glossary

DHCP (Dynamic Host Configuration Protocol)

A protocol that centrally automates the assignment of IP addresses in a network. Using the Internet’s set of protocols (TCP/IP), each machine that can connect to the Internet needs a unique IP address. For example, when the service provider sets up computer users with a connection to the Internet, an IP address is assigned to each machine.

DHCP lets the service provider distribute IP addresses and automatically sends a new IP address when a computer is plugged in to the high-speed Internet network. DHCP uses the concept of a “lease” or amount of time an IP address is valid for a computer. Lease times can vary.

DMZ (Demilitarized Zone)

Allows one IP address (or computer) to be placed in between the firewall and the Internet

(usually for gaming and video conferencing). This allows risky, open access to the

Internet.

DOCSIS (Data Over Cable Service Interface Specification)

An International telecommunications standard that permits the addition of high-speed data transfer over an existing cable TV system.

Domain

A subnetwork comprised of a group of clients and servers under the control of one security database.

Domain Name

A descriptive name for an address or group of addresses on the Internet. Domain names are in the form of a registered entity name plus one of a number of predefined top-level suffixes, such as .com, .edu, .org.

DoS (Denial of Service) Attack

An attempt to make a machine or network resources unavailable to its intended users.

DNS (Domain Name System)

An Internet service that locates and translates domain names into IP addresses. Because domain names are alphabetic, they are easier to remember. However, the Internet is based on IP addresses. Every time you use a domain name, a DNS service translates the name into the corresponding IP address. The DNS system is actually its own network. If one DNS server does not know how to translate a particular domain name, it asks another one, and so on, until the correct IP address is returned.

Downstream

A term to describe the direction of data from the network service provider to the customer.

DTIM (Delivery Traffic Indication Message)

Informs clients about the presence of buffered broadcast data on the access point.

Ethernet

A standard network protocol that specifies how data is placed on and retrieved from a common transmission medium. It forms the underlying transport vehicle used by several upper-level protocols, including TCP/IP, HTTP, and FTP.


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Firewall

A highly effective method to block unsolicited traffic from outside the connected computers in your gateway and local network.

FTP (File Transfer Protocol)

A network protocol used to transfer files from one host to another over a TCP-based network.

Gateway

A local device, usually a router, that connects hosts on a local network to other networks

– sometimes with different incompatible communication protocols. The DDW365 is an example of a gateway.

Headend

A main facility to process and distribute Internet communication signals. Headend may also refer to cable television signals and power line communication facilities.

ICQ

A free instant-messaging utility introduced by Mirabilis in 1996.

IKE (Internet Key Exchange)

A protocol used to ensure security for VPN negotiation and remote host or network access.

IP (Internet Protocol)

The method or protocol by which data is sent from one computer to another on the

Internet. It is a standard set of rules, procedures, or conventions relating to the format and timing of data transmission between two computers that they must accept and use to understand each other. Used in conjunction with the Transfer Control Protocol (TCP) to form TCP/IP.

IP Address

In the most widely installed level of the IP today, an IP address is a 32-bit binary digit number that identifies each sender or receiver of information that is sent in packet form across the Internet. When you request a Web page or send an e-mail, the IP part of

TCP/IP includes your IP address. IP sends your IP address to the IP address obtained by looking up the domain name in the URL you requested or in the e-mail address to which you are sending a note. A dynamic IP address is an IP address that is automatically assigned to a client station in a TCP/IP network, typically by a DHCP server.

IPsec (Internet Protocol Security)

A protocol suite for securing Internet Protocol (IP) communications by authenticating and encrypting each IP packet of a communication session.

IRC (Internet Relay Chat)

A system that facilitates the transfer of messages in the form of text.

ISP (Internet Service Provider)

A company that provides individuals and companies access to the Internet and other related services.


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IUC (Interval Usage Code)

Interval usage codes define different profiles for upstream burst profiles to use for the data. IUCs are sent to the cable modem from the CMTS to tell the device important characteristics to use for the burst, such as modulation type, preamble length, and so on.

Kerberos

A network authentication protocol which works on the basis of “tickets” to allow nodes communicating over a non-secure network to prove their identity to one another in a secure manner.

LAN (Local Area Network)

A group of computers and associated devices such as printers and servers that share a common communication line and other resources within a small geographic area.

MAC (Media Access Control Address)

A unique number assigned by the manufacturer to any Ethernet networking device, such as a network adapter, that allows the network to identify it at the hardware level. Usually written in the form 01:23:45:67:89:ab.

Mbps (Megabits per Second)

A unit of measurement for data transmission that represents one million bits per second.

MTU (Maximum Transmission Unit)

The size in bytes of the largest packet that can be sent or received.

NAT (Network Address Translation)

A technique by which several hosts or computers share a single IP address for access to the Internet. NAT enables a LAN to use one set of IP addresses for internal traffic and a second set of addresses for external traffic, and provides a type of firewall by hiding internal IP addresses.

NetBios (Network Basic Input/Output System)

A program that allows applications on different computers to communicate within a local area network.

Net2Phone

A software/services company whose principal line of business is SIP-based and

PacketCable-based voice over IP.

Packet

A block of information sent over a network. A packet typically contains a source and destination network address, some protocol and length information, a block of data, and a checksum.

PPTP (Point-to-Point Tunneling Protocol)

A method for ensuring secure communication between virtual private networks.


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Ranging

A process in which a cable modem sends a range request at a power of 8 dBmV (very low power). If it does not receive a range response from the CMTS, the cable modem retransmits the range request at a 3 dB higher power level and continues the process until a range response is received.

Router

A device that forwards data between networks. An IP router forwards data based on IP source and destination addresses.

RIP (Routing Information Protocol)

A protocol in which routers periodically exchange information with one another to determine minimum-distance paths between sources and destinations.

RSSI (Received Signal Strength Indicator)

A measurement of the power present in a received radio signal. Lower negative numbers

(for example, -1 to -65) indicate the access point is closer. Greater negative numbers (for example, -66 to -95) indicate the access point is farther away. RSSI is optimal between

0dBm and -64dBm.

RSVP (Resource Reservation Protocol)

A set of communication rules that allows channels or paths on the Internet to be reserved for the multicast transmission of video and other high-bandwidth messages.

RTSP (Real Time Streaming Protocol)

A protocol used in the transfer of real-time streaming media such as audio and video.

Service Set Identifier (SSID)

A sequence of characters that uniquely names a wireless local area network (WLAN). The

SSID allows stations to connect to the desired network when multiple independent networks are operating in the same physical area.

SIP (Session Initiation Protocol)

A signaling communications protocol that is widely used for controlling multimedia communications sessions such as voice and video over Internet Protocol networks.

SNR (Signal-to-Noise Ratio)

A measure that compares the level of a desired signal to the level of background noise.

SNTP (Simple Network Time Protocol)

A protocol for synthesizing the clocks of computing devices over networks.

STBC (Space-Time Block Code))

A technique used in wireless communications to transmit multiple copies os a data stream across a number of antennas.


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Subnet

A portion of a network that shares a common address component. On TCP/IP networks, subnets are defined as all devices whose IP addresses have the same prefix. For example, all devices with IP addresses that start with 10.1.10 would be part of the same subnet. IP networks are divided using a subnet mask.

Subnet Mask

Combined with the IP address, the IP subnet mask allows a device to know which other addresses are local to it, and which must be reached through a gateway or router. A number that explains which part of an IP address comprises the network address and which part is the host address on that network.

Telnet

A network protocol used on the Internet or a local area network. Provides bi-directional interactive text-oriented communications using a virtual terminal connection.

TACACS (Terminal Access Controller Access-Control System)

A remote authentication protocol used to communicate with an authentication server to determine if the user is allowed to access the network.

TCP (Transmission Control Protocol)

A method (protocol) used with the IP to send data in the form of message units

(datagrams) between network devices over a LAN or WAN. While IP handles the actual delivery of the data (routing), TCP keeps track of the individual units of data (packets) that a message is divided into for efficient delivery over the network. TCP requires the receiver of a packet to return an acknowledgment of receipt to the sender of the packet.

TCP/IP (Transmission Control Protocol/Internet Protocol)

The basic communication language or set of protocols to communicate over a network

(developed specifically for the Internet). TCP/IP defines a suite or group of protocols.

TDMA (Time Division Multiple Access)

A method in which cable modems must time-share the upstream channel because there are many cable modems and only one upstream channel frequency.

TFTP (Trivial File Transfer Protocol)

A file transfer protocol used to transfer automatically configuration or boot files.

TPC (Transmit Power Control)

Sometimes called Dynamic Power Control (DPC), TPC is a mechanism used in radio communications to reduce the power of a radio transmitter to the minimum necessary to maintain the link with a certain quality. It is used to avoid interference with other devices and/or to extend battery life.

UDP (User Datagram Protocol)

A communications protocol that offers a limited amount of service when messages are exchanged between computers in a network that uses the Internet Protocol.


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UPNP (Universal Plug and Play)

A set of networking protocols that permits networked devices to seamlessly discover each other’s presence on the network to enable data sharing, communications, and entertainment.

Upstream

A term to describe the direction of data from the customer to the network service provider.

URI (Uniform Resource Identifier)

A string of characters used to identify a name or a resource on the Internet.

URL (Uniform Resource Locator)

A uniform resource identifier (URI) that specifies where a known resource is available and how to retrieve it.

WAN (Wide Area Network)

A long-distance link or computer network that spans a relatively large geographical area that connects remotely located LANs. Typically, a WAN consists of two or more LANs.

The Internet is a large WAN.

WEP (Wired Equivalent Privacy)

An encryption method used to protect your wireless data communications. WEP uses 64bit or 128-bit keys to provide access control to your network and security for everyday transmissions. To decode data transmissions, all devices on the network must use an identical key.

WLAN (Wireless Local Area Network)

A communications network that uses high frequency radio signals to allow wireless devices to communicate with each other within a limited geographic area.

WPA (Wi-Fi Protected Access)

A security protocol for wireless networks offering improvements over the WEP protocol in the way it handles security keys and the way users are authorized.

WPS (Wi-Fi Protected Setup)

A security protocol for wireless home networks. Created by the Wi-Fi Alliance, this protocol allows home users to easily set up wireless security and add new devices without needing to enter long passwords.

XML (Extensible Markup Language)

A markup language that defines a set of rules for encoding documents in a format that is both human-readable and machine readable.

XPress™

XPress™ is a standards-based frame-bursting approach to improve 802.11g wireless LAN performance developed by Broadcom.


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